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Scooby

Barnesville, OH

#1 Aug 5, 2009
Why is Harts Run McDonalds so agonizingly slow? Today at 12:30 there were only 2 people ordering at the counter (one was me), and even though I counted 9 people working it still took 15 min. to get my order. If 4 of those people took care of the drive through it still left 5 to work the counter. If management there is any good they need to light a fire under the workers asses. Or maybe management is the problem.
Lives in WSS

Lewisburg, WV

#2 Aug 6, 2009
MOst of the time if you pay attention half of Management are outside smoking or cutting up with the customers. I have the same problems in the mornings.
Nators Mommy

United States

#3 Aug 6, 2009
This restarant is the worst I've ever been to. I went back to the counter with my receipt 4 times and still never got a sausage McMuffin with NO cheese correct. The staff at the drive thru are rude Accept for a little woman who works late nights. The managers are pathetic. The one femal assistant manager has so much chin hair I'm afraid it will fall out into the food and this woman is young. The one toothless manager is busy trying to hook up with every woman he comes in contact Blind Cripple or crazy if they can't walk he'll drag em must be his motto. I was in there one night with my 3 girls. We couldn't even eat because he was busy bragging on himself not just to me but to my 16yr old. I can't tell you how many times my office has gotten salads and they have been 1/2 rotten. And Heaven forbid if you get a sandwich and fries it never fails they rarely ever give you everything you order and pay for. What happened to the fast food abilities if the old Wendy's in Fairlea it was managed by about 3 lesbiens and one nice little man. the food was always high quality the place was clean. Employees were always neat and friendly. The Wendy's in Hartsrun is no better than McDonal's but at least there is no chin hair in the Frosty's
lovebigmacs

United States

#4 Aug 6, 2009
Nators Mommy, why don't you tell us how you really feel!?
omg

United States

#5 Aug 6, 2009
maybe all of the fairlea subway workers work @ that mcd's also! you spend 3/4 of your lunch hour in the drive thru. & going in doesn't make it any faster either!
I KNOW

Lewisburg, WV

#6 Aug 6, 2009
I USED TO GET A BISCUIT THERE IN THE MORNING, BUT STOPPED WHEN I HAD TO WAIT FOR 15 MINUTES OR MORE. TOTALLY NOT WORTH IT. I HAVE NO IDEA HOW THE PLACE STAYS IN BUSINESS.
wss native

Princeton, WV

#7 Aug 6, 2009
Scooby wrote:
Why is Harts Run McDonalds so agonizingly slow? Today at 12:30 there were only 2 people ordering at the counter (one was me), and even though I counted 9 people working it still took 15 min. to get my order. If 4 of those people took care of the drive through it still left 5 to work the counter. If management there is any good they need to light a fire under the workers asses. Or maybe management is the problem.
thats why i eat at wendys.rodney runs a tight ship.3to4 minutes
DUH

Lewisburg, WV

#8 Aug 6, 2009
Solve all your problems and stay home and cook.

“none ya”

Since: Aug 09

none ya

#9 Aug 11, 2009
mcdonald's in white sulphur sucks....service....clenliness ...and food are horrible. I waited the other day 10 minutes for a ice tea when no one was in front of me in drive through...I pulled up and no one was at the counter...what is the excuse....oh yeah peoples hygiene there is something to be said for

“none ya”

Since: Aug 09

none ya

#10 Aug 11, 2009
duh do you ever say anthing worthwhile
1 post removed
verty satisfied

United States

#12 Sep 22, 2009
just to let you know
there is only one male mgr there and he has all of his teeth i have worked fast food before so that is what gives me the right to reply have you ever? they work very hard to serve jerks like you and put up with people like you what gives you the right to talk about the way someone looks like have you adressed this to the managers or are you one of those that has nothing else to do but put other people down .every time i go in there everyone is very polite the store is allways super clean and the service is great so is it just you or all of the people they serve? so before you judge someone else take a look in the mirror and stare back at your ugly disgusting face and think about who you are going to talk about just remember what comes around goes around and i think you need to apoligize to the mgrs and workers there for you being a total jack ass

Since: Sep 09

Location hidden

#13 Sep 22, 2009
I have never worked fast food but it doesn't take someone with a phd or a certificate in flipping burgers to distinguish between shitty service and no service at all. Which is your choices when you go to the Harts Run McDonald's. Maybe it is the mgrs fault for not scheduling enough people to work a shift...I don't know whose fault it would be, but when you go inside to get a simple cheeseburger and it takes 20 minutes to get said cheeseburger, something somewhere is definitely wrong!!!!! My dad and I stopped there a few weeks ago as I had a early dr appt in Beckley...it took them 10 minutes to take our order at the drive-thru, and no other cars were ahead of us either then we had to wait another 15 to get our order which was wrong and had to be taken back. We were late for my appt because of this...told my dad to forget about it, but he wouldn't as a matter of principal ...because when you order something you expect that order to be correct!! Just imagine how many people who this has happened to and they said forget about it because they were halfway to the interstate by that time!! Furthermore I have never been rude to anyone who was working the drive-thru or inside either for that matter ...but I have dang sure been spoken very rudely to buy the employee and I let it go once even twice but a third time..nope don't think so,for this reason and many more I will never ever stop there again.

Since: Jun 09

Spa City

#14 Sep 23, 2009
I have had to wait forever for a simple order as well. I respect fast food workers but I expect good service and a friendly attitude. I haven't gotten that at this particular McDonald's in quite a while if ever. The people are extremely rude and half the time the order is wrong. There seems to be several comments saying the same thing. I've also heard people complain about the service there. There is a toll free number at the bottom of every receipt. I encourage everyone to start calling and complaining. Maybe if everyone does, there will be a change.
Obviously

Lewisburg, WV

#15 Sep 23, 2009
You can also go to McDonalds website at click the state and it will give you a number to contact EPECK which is the owners of this McDonalds. They are based out of Fayetteville and will not sstand for this type of service. They also own the Fairlea MC Donalds and they have twice the business and get you your order in half the time.
what

United States

#16 Sep 23, 2009
i stongly disagree has anyone ever talked to the managers about these promblems every time i go in there i get excellent service and good food and no ones perfect those guys are under a lot of stress
and by the way i use to work there and epeck is not out of fayetteville so you really must not know what you arre even talking about maybe the promblem is you guys you cant please everyone all the timeand apparently you cant please you guys ever i also dont believe you have ever waited that long for a cheeseburger what did you order for it to take so long to get? if it was something special maybe it did take a little longer to get everyone just wants to blame someone else for their own miss judgements and to let you know all of mickyds mgrs are required to take daily classes which they get cllege credits for would you comment like this if it was your kid working there or even you i dont think so why dont you think a little before you judge people cause there is only one true judge and that is god and i know you are from him as far as the attacks on how people look im sure you have a lot of faults yourself it is just that no one is as rude to you and points them out and i guess its ok to make fun of someone as long as you dont have to leave you rname huh thats kinda cowardly dont you think so the next time you have issues talk to the store mgr his name is kenny he is super nice and will help you if he does not then you have a reason to run your mouth the whole while you are hideing behind your computer screen
for your info

Princeton, WV

#17 Sep 23, 2009
I worked there when they first opened. Adn Epeck is based out of Fayetteville or Oak Hill so forgive me if I was about 6 miles off. They do have sucky service and rude employees not all of them are that way but most are including some of the managers.
Lori From WSS

United States

#18 Sep 24, 2009
WOW Who knew? I've been in there several times and I hate to agree with everyone including the Duh man who says stay home and eat. There are several rude workers and the management seems to be busy chatting. The way I solve it is that I just don't go there.
rick

United States

#19 Sep 26, 2009
Yep....hit 'em in the wallet and just maybe someone will notice they do not have many customers.
Gross McDonalds

Princeton, WV

#20 Oct 6, 2009
I use to stop there too until about four months ago when I bit into a biscuit and bit a bug, looking like a roach in two. I think the owner is from Summersville and never comes here. It is awful and will NEVER go there again until there is new management and it becomes clean.
OMG

United States

#21 Oct 7, 2009
what wrote:
i stongly disagree has anyone ever talked to the managers about these promblems every time i go in there i get excellent service and good food and no ones perfect those guys are under a lot of stress
and by the way i use to work there and epeck is not out of fayetteville so you really must not know what you arre even talking about maybe the promblem is you guys you cant please everyone all the timeand apparently you cant please you guys ever i also dont believe you have ever waited that long for a cheeseburger what did you order for it to take so long to get? if it was something special maybe it did take a little longer to get everyone just wants to blame someone else for their own miss judgements and to let you know all of mickyds mgrs are required to take daily classes which they get cllege credits for would you comment like this if it was your kid working there or even you i dont think so why dont you think a little before you judge people cause there is only one true judge and that is god and i know you are from him as far as the attacks on how people look im sure you have a lot of faults yourself it is just that no one is as rude to you and points them out and i guess its ok to make fun of someone as long as you dont have to leave you rname huh thats kinda cowardly dont you think so the next time you have issues talk to the store mgr his name is kenny he is super nice and will help you if he does not then you have a reason to run your mouth the whole while you are hideing behind your computer screen
you may of been able to get your point across, if we were able to read & understand it. PERIODS, in this case, are a good thing!

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