Hillsboro call center to close; 600 jobs lost

Full story: KGW-TV Portland
A call center that answers customer service calls for General Motors Corp. will close by the summer of 2007, eliminating more than 600 jobs. Full Story
Angela

Brownsville, TX

#1 Feb 16, 2006
The dates are inaccurate. We will all be unemployeed by Dec of this year if not way sooner. Convergys got a 5 year contract to support GM customers and kept the site and its employees. Some of us have been with the General Motors contract for 6 years and this time we were lied to. Don't let Convergys sugar coat this to save their stock. The fact of the matter is they came in in Novemeber and promised these people jobs for at least 5 years and now they move more of Americas jobs out of the country. Where is the job support for the Americans? They want us to support the American product but they don't want to support the Americans. I will never buy another GM product or IBM product ever!
Mark

Arnold, MO

#3 Jul 20, 2009
Western Union did the same thing here in St. Louis. They had a call center here that employed 800 and an accounting office with another 100-200 people. Brought in a guy as VP of customer service who stood up in front of the staff of the call center and denied he was brought in to close the center down. "I wouldn't have moved my family here from Kansas City if I thought it was going to close" was his exact words. Then, as time went on, we realized he had quite a history of managing places for a little while, and then, coincidentally, they all took the jobs overseas. Anyway, in late 2007, Western Union offered to negotiate a new union contract, even though there was still a year left on the old one. The catch was they wanted us union members to agree to a contract that allowed them to outsource nearly 500,000 hours of work, which accounted for about 300 of our jobs. We voted overwhelmingly against the offer by a 10-1 ratio, and then a few months later the company announced that they had to make a "difficult business decision" to lay off 100 people. Then a few months later they told us all we were being laid off because the company had to outsource the call center in order to "remain competitive" in the global economy. This is a company that consistantly made annual profits of $2-$3 billion, while operating the St. Louis call center. My feeling is that if you make a $2 or $3 billion dollar profit and cannot remain competitive, there's something very wrong with your company.

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