Disappointed with Highland Communication Services - prices

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Disappointed

Ballwin, MO

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#1
Aug 18, 2011
 
Having recently seen the prices of the new television services for the Highland Fiber to the Home project - I will have to say I am disappointed. When this all started I thought the goal was to make it more competitive than what is out there now with Charter and either Dish or DirecTv. I don't see it with the current prices. Also they said that there would be "bundles" of service available and from what I have heard and read they are not going to be doing bundles of services - at least at first.

I am not sure if there is enough differences in price to switch from the current provider to HCS for television. Highspeed yes, cause Charter seems to go out a lot for me.

Did others have this understanding as well for the prices and bundles?
Frank

Mahomet, IL

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#2
Aug 18, 2011
 

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The city of Highland paid a lot of money to put this fiber optic package together and so I didn't expect super bargain deals. I'll stick with Dish for TV and got a super deal from Frontier for internet and phone service. Consumer beware!!
Resident

United States

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#3
Aug 18, 2011
 

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I am one of the residents who recently got hooked up with HCS and here are my thoughts: YES,the cable prices are slightly higher than what I was envisioning them to be (I was told, however, from Day 1...that there would be NO bundling so I wasn't surprised to see no bundling). YES, the internet is super fast and I am glad I made the switch from Charter to HCS. I've ran a couple speed tests and the speeds are exactly what I'm supposed to be getting. Also, the staff at HCS was extremely accommodating in that I have a very inflexible schedule at work and they were doing whatever was necessary to accommodate my install day and time. As far as phone goes, I can't decide if I am going to take this service yet but the price seems feasible (I think it's approx $26 a month on or so for unlimited everything?)So far I am pleased with HCS and am anxious to try out the cable when it is available. I'm not going to be saving any money by switching from Charter to HCS cable (it's actually the same amount as I currently pay), but I am looking forward to not having to put up with Charter anymore and have a LOCAL provider, right here in Highland.
cali kid

Edwardsville, IL

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#4
Aug 18, 2011
 
Disappointed wrote:
Having recently seen the prices of the new television services for the Highland Fiber to the Home project - I will have to say I am disappointed. When this all started I thought the goal was to make it more competitive than what is out there now with Charter and either Dish or DirecTv. I don't see it with the current prices. Also they said that there would be "bundles" of service available and from what I have heard and read they are not going to be doing bundles of services - at least at first.

I am not sure if there is enough differences in price to switch from the current provider to HCS for television. Highspeed yes, cause Charter seems to go out a lot for me.

Did others have this understanding as well for the prices and bundles?
Yep more lies
o

United States

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#5
Aug 18, 2011
 

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Resident wrote:
I am one of the residents who recently got hooked up with HCS and here are my thoughts: YES,the cable prices are slightly higher than what I was envisioning them to be (I was told, however, from Day 1...that there would be NO bundling so I wasn't surprised to see no bundling). YES, the internet is super fast and I am glad I made the switch from Charter to HCS. I've ran a couple speed tests and the speeds are exactly what I'm supposed to be getting. Also, the staff at HCS was extremely accommodating in that I have a very inflexible schedule at work and they were doing whatever was necessary to accommodate my install day and time. As far as phone goes, I can't decide if I am going to take this service yet but the price seems feasible (I think it's approx $26 a month on or so for unlimited everything?)So far I am pleased with HCS and am anxious to try out the cable when it is available. I'm not going to be saving any money by switching from Charter to HCS cable (it's actually the same amount as I currently pay), but I am looking forward to not having to put up with Charter anymore and have a LOCAL provider, right here in Highland.
I think it is nice to be able to call a company and speak with an AMERICAN. I hate
calling charter and getting transferred overseas. With HCS, we are supporting our local economy and that helps us all out in the long run.
Cali loser

Glen Carbon, IL

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#6
Aug 18, 2011
 

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cali kid wrote:
<quoted text>
Yep more lies
Cali please back up your statements again. You convieniently forgot to on the other forums when someone called you out.
Micah J

Glen Carbon, IL

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#7
Aug 18, 2011
 

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cali kid wrote:
<quoted text>
Yep more lies
Cali, the only person that lied to you was yourself when you looked in the mirror and told yourself you would get some p ussy someday.
Happy Customer

Highland, IL

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#8
Aug 18, 2011
 
I love the internet. It's super fast and cheaper and more reliable. Now I don't have to worry about it pooping out on me if a cloud rolls through Maryville.

I love my Direct TV too much to switch, and I haven't had a home phone in over five years. So, I won't be using those services.

I will agree with Resident about the staff. They are friendly, professional and clean!
CarharttIL

Ballwin, MO

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#9
Aug 19, 2011
 
I do hope that the speed of the internet will be faster and more stable than Charter. It is a pain to have to reboot the modem on a weekly basis! As far as the prices - they are about the same as DirecTv and I just wonder if it is worth the effort to leave them. I do like the fact that it is a local company that you can deal with. That might be worth the extra each month. Doubt I will get a land-line since we gave up Vonage a few years ago and just use our cell phones. It's nice to hear from someone with the service about the speed. Will be interested in hearing about the television package and the DVR when those start rolling out. I love our TiVo so it will be hard to give that up!!
Highland Business Owner

Highland, IL

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#10
Aug 19, 2011
 

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We have HCS internet at our business and it is fantastic! The speeds are fast and stable. When it first was installed I went straight to speedtest.net . Our old ping time was around 40 - 50 ms. The HCS service had a ping time of 9!! We've had the service for about 5 months now and there has been NO outages or down time. I'm looking forward to having the service at my home.
cali kid

Edwardsville, IL

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#11
Aug 20, 2011
 
o wrote:
<quoted text>I think it is nice to be able to call a company and speak with an AMERICAN. I hate
calling charter and getting transferred overseas. With HCS, we are supporting our local economy and that helps us all out in the long run.
Now that's the best post I've seen here
Wondering

Edwardsville, IL

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#12
Aug 20, 2011
 
Happy Customer wrote:
I love the internet. It's super fast and cheaper and more reliable. Now I don't have to worry about it pooping out on me if a cloud rolls through Maryville.
I love my Direct TV too much to switch, and I haven't had a home phone in over five years. So, I won't be using those services.
I will agree with Resident about the staff. They are friendly, professional and clean!
I'd have to pay more at HCS to get the same speed I have with Charter. My Charter has always been reliable. Also, Dish is a better deal than the HCS cable...cheaper & more channels.
forum junkie

Glen Carbon, IL

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#13
Aug 20, 2011
 
Wondering wrote:
<quoted text>
I'd have to pay more at HCS to get the same speed I have with Charter. My Charter has always been reliable. Also, Dish is a better deal than the HCS cable...cheaper & more channels.
If your Charter internet is reliable, you must be in the 1%. Mine's always going out, numerous times in a day!
o

United States

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#14
Aug 20, 2011
 
forum junkie wrote:
<quoted text>If your Charter internet is reliable, you must be in the 1%. Mine's always going out, numerous times in a day!
our charter goes out constantly. I was on phone with charter for 40 min yesterday. ridiculous. all my neighbors say the same. charter does not have consistent Internet.
Waiting to See

Ballwin, MO

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#15
Aug 22, 2011
 
I do like the fact that customer service is local - but will a lot of people switch just for that?
I would have liked to see an incentive - in the way of bundling - for the first round to get people to sign up for the services and get the word out.
o

United States

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#16
Aug 22, 2011
 
Waiting to See wrote:
I do like the fact that customer service is local - but will a lot of people switch just for that?
I would have liked to see an incentive - in the way of bundling - for the first round to get people to sign up for the services and get the word out.
if price is exactly same as charter or less I think people will. service is just Terrible.
Waiting to switch

Columbus, OH

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#17
Sep 21, 2011
 
I am ready to switch from Charter. My Charter bill just went up 17 dollars. Many of my Highland friends will not shop at Walmart, and support the local grocery stores. I wouldn't think it was much of stretch to do the same with our community owned communications. Plus, what do you have to lose? There are no contracts.
Highland Business Owner

Highland, IL

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#18
Sep 22, 2011
 

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Waiting to switch wrote:
I am ready to switch from Charter. My Charter bill just went up 17 dollars. Many of my Highland friends will not shop at Walmart, and support the local grocery stores. I wouldn't think it was much of stretch to do the same with our community owned communications. Plus, what do you have to lose? There are no contracts.
EXACTLY!! I love that there are no contracts. If the service is horrible, then you can switch back to Charter. But why not support our local company?

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