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Disppointed in Michigan

West Bloomfield, MI

#27 Nov 9, 2012
rapper wrote:
magic window will also charge you $75 to come out and do warranty work after a year....great!
I have had to pay $150 for them to come out twice already...it is a scam. It says that there would be a 'nominal' fee...but $75 is not nominal especially in this economy!
Flo Bogedin

Troy, MI

#28 Nov 9, 2012
Beware! After 7 years our Magic windows started leaking gas and they refused to come out and fix them saying our warranty wasn't any good. Our contract said the warranty was 50 years. When we mentioned this they said sue us.
learn_hard

San Jose, CA

#29 Mar 22, 2013
James wrote:
Looking for information on Magic Windows. I think they are made in Canada. They manufacturer vinyl windows. I can't find the Magic Windows website or any warranty information. Any info would be helpful.
Here is the most valuable advice anyone can give you:

Facts:
This is the only company in the 'universe' that make these windows.
They are very expensive.
Their main selling feature is that the screen disapears when you close them.

My opinion:
They are junk.
The service is horrible by anyone's standard.
If you have money to burn, burn it! don't wates on these things.
Joe

San Jose, CA

#30 May 3, 2013
Paul wrote:
I have a slide'n'hide in my condo. the key piece that keeps the screen closed is made of plastic. it broke! I have a second one that is still ok, but am troubled that this one broke. now need to go through the hassle of the builder, etc. to see if they warrant will be honored. really inconvenient that such a key piece would break so easily.
I have the same problem. After four weeks I got them to finally send me new tabs. They don't work! Their customer service guru told me to use a heat gun to bend the slider so that it would fit!!!! The windows dont lock, don't close properly. Only a person with more money than brains would buy this trash.
Joe

San Jose, CA

#31 May 3, 2013
I inhereted thes cursed windows. Every single window in the house was broken. After four months of trying, I finally got them to send me new parts. You see they no longer have deallers in Northern California. After you deal with these people you will not wonder why they lost the Northern California Market.
After finally getting the parts. I replaced them and they 'still' don't work. According to the genius customer service guru. I needed to take a heat gun, and melt the plastic somewhat to gend the rider so that it would apply more force to the tabs!!! No joke that's what he said.
I'm now embarking on a long term plan to remove all of these lousy, overprice pieces of crap from my house.
Joe

San Jose, CA

#32 May 3, 2013
Nina wrote:
<quoted text>
Any idea howmto get replacement parts? The part that hooks the screen closed broke, and we need that part badly.
Thanks!
Forget it!'All' of mine were broken, when I got the replacements they 'still' didn't work. Replace the dammned things, and chock it up to the high cost of education. These guys are not long for this world. I think they are fast running out of suckers.
Joe

San Jose, CA

#33 May 3, 2013
Bill Stephenson wrote:
What is their contact info.? Thanks !
<quoted text>
Bill:

They lost all their business in Nothern California according to their Customer Service guru.

Read the threads, and if you still buy this crap, you have only yourself to blame.
Brent and Sue

Cochrane, Canada

#34 Apr 9, 2014
Buyer beware! We bought windows from Magic Windows Medicine Hat Alberta Branch! First of all the size was wrong. They were not installed to code. They didn't put building wrap on the walls before they put the siding on. We paid in full for them, and when we called repeatedly to have them come and fix the problem. Nobody responded. Finally we ordered new windows from another company, as winter was closing in. Finally the salesman, and a new installer came to see what the problem was, and they both agreed things weren't done correctly. I was then informed that they had dismissed the other installer. When he asked what we wanted to be done, we told him that we had to order new windows because he didn't respond to our numerous phone calls, so we wanted the price of the windows to refunded, and he could take his windows back. He agreed that restitution would be made, and shook my hand before he left. We replaced our windows, to code, and put building wrap on in the dead of winter, and have been calling and leaving messages since. We have had no response.
MikeB

Austin, TX

#35 May 17, 2014
This is a Canadian company that preys upon customers. When they feel that the customer is too much of a hassle because if multiple problems with the windows from the factory (Three of our casements were broken prior to installation ...), they sent out a "representative" from a competing installation company.

They then refused to repair anything since the windows were installed improperly (the one hole in their "lifetime" warranty). Frankly, these windows are a scam.

Restated, their "lifetime" warranty is simply a maketing tool. The windows break and cannot be repaired. The company then wants $75.00 for a service fee to send out someone that will invalidate your warranty.

Do yourself a huge favor (as others have highlighted) and:

DO NOT BUY THEM!
Craig

Los Angeles, CA

#36 Jul 20, 2014
We had 21 Magic Windows, including a Bay window, installed in 2006. They are of various sizes. We had one problem with one window two years after installation and they came promptly and fixed it - no charge. One of the screens tore last month and i found I could get it fixed in Carson (15 mi away) for $50, or have them come to my house and the charge was $150!! It was easy to remove the old screen from the casement housing it, so i took it in. The technician there, Maurice, was very accommodating, as well as showing me how to do it myself next time! Well worth the 50 bucks! Summary: the windows have held up under vigorous use for 8 years, have withstood CA intense sun/wind/rain, have some wonderful features, double insulate with dual panes & argon gas sandwiched in between keeping our house cool in the summer, and warm in the winter! Probably saved us several thousand dollars in utility bills - on the downside: expensive, and not everyone is close to a service center.
Joe

Norwalk, CA

#37 Apr 12, 2015
Craig wrote:
We had 21 Magic Windows, including a Bay window, installed in 2006. They are of various sizes. We had one problem with one window two years after installation and they came promptly and fixed it - no charge. One of the screens tore last month and i found I could get it fixed in Carson (15 mi away) for $50, or have them come to my house and the charge was $150!! It was easy to remove the old screen from the casement housing it, so i took it in. The technician there, Maurice, was very accommodating, as well as showing me how to do it myself next time! Well worth the 50 bucks! Summary: the windows have held up under vigorous use for 8 years, have withstood CA intense sun/wind/rain, have some wonderful features, double insulate with dual panes & argon gas sandwiched in between keeping our house cool in the summer, and warm in the winter! Probably saved us several thousand dollars in utility bills - on the downside: expensive, and not everyone is close to a service center.
Can you provide instructions on how to remove/install the screen? Thanks!
Rob

Yorba Linda, CA

#38 Thursday Apr 30
Craig wrote:
We had 21 Magic Windows, including a Bay window, installed in 2006. They are of various sizes. We had one problem with one window two years after installation and they came promptly and fixed it - no charge. One of the screens tore last month and i found I could get it fixed in Carson (15 mi away) for $50, or have them come to my house and the charge was $150!! It was easy to remove the old screen from the casement housing it, so i took it in. The technician there, Maurice, was very accommodating, as well as showing me how to do it myself next time! Well worth the 50 bucks! Summary: the windows have held up under vigorous use for 8 years, have withstood CA intense sun/wind/rain, have some wonderful features, double insulate with dual panes & argon gas sandwiched in between keeping our house cool in the summer, and warm in the winter! Probably saved us several thousand dollars in utility bills - on the downside: expensive, and not everyone is close to a service center.
Trying to find how to reset the roller screen in the window. Cannot find a dealer in Orange County, CA and company that installed them is gone. Any info would be much appreciated, even if it is out in Carson, CA.

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