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New Kid in Town

Osage City, KS

#1 May 11, 2011
Does anyone know anything about Kex Rex in HIawatha? I heard one of their commercials how friendly everyone there is. Thinking I might give them some business I walked in and asked a few questions and some big girl behind the pharmacy counter gave me the rudest look! I was just wondering if she is always that way with customers or was she just having a bad day.
Hiawatha momma

Bendena, KS

#2 May 11, 2011
I love Kex Rx. I've used them for about 19 years. (well it was Steves before Kex)Before long they are like family.
John

Hiawatha, KS

#5 May 12, 2011
I recently tried rex.. because my wife and daughter both use them..I have another insurance,
They were fast and I did not spend other money like I would in walmart.

However,, Id agree that the atmosphere is a little harsh.. I just chaulked it up to me being new to them.. Ive gone back since and its about the same.
Its not a peppy feel good place. Nor does it need to be... Just get my meds correct and say thank you for the buisness... They have done both.
I dont need my rear kissed to pick up pills.
happy customer

Starkville, MS

#6 May 12, 2011
i have used them since i moved to town i love the people there. they have came to the hospital when i needed supplies, and i have been at my daughter and they take my payments over the phone and mail my meds to me. the people have always been nice to me. maybe someone was having a bad day, remember alot of the people are sick when getting meds and dont feel well. i love the store and will stay getting my meds through them.
Dirk Diggler

Troy, KS

#8 May 13, 2011
There is plenty of room for improvement in the area of being nice to the customers at kex rx. It is not like it used to be where everyone was glad to see you and thanked you for your business. I believe it is the newer pharmacists in there that need to learn a few things about having a decent attitude around the customers.
yeahh

Hollywood, FL

#11 May 14, 2011
joe is not in there most days. He is running the horton pharmacy. If this was brought to his attention then i guarantee it would be taken care of. Please,if you have concerns let him know. Email him...go to their website..ect ect..you dnt even have to metion your name.
Awful

Hiawatha, KS

#12 May 15, 2011
Yeahh, maybe Mr. Koechner should have had the management of his first business fine tuned before he bit off more than he could chew by taking on the responsibility of the Horton Pharmacy. It is NOT the responsibility of customers to report to him the deficient customer service skills of his employees; especially when there are other options. I've made up my mind about which is the better managed pharmacy. Won't be long until the community as a whole comes to this realization as well (for the few who haven't already).
Deepest Purple

Hiawatha, KS

#13 May 15, 2011
I like the Kex Pharmacy. I like the little 1/2 table they have in there. Its such a nice change of pace from WalMart pharmacy.
Anonymous

Kansas City, MO

#14 May 18, 2011
I would stick with Hiawatha. The people in Horton do not have a very good rep...kind of scary!
Tax Payer

Lyndon, KS

#17 Jun 7, 2011
New Kid in Town wrote:
Does anyone know anything about Kex Rex in HIawatha? I heard one of their commercials how friendly everyone there is. Thinking I might give them some business I walked in and asked a few questions and some big girl behind the pharmacy counter gave me the rudest look! I was just wondering if she is always that way with customers or was she just having a bad day.
This is to bad that in todays society and how much we pay in our taxes the older people are talked down to from this KEX REX PHARMACY!:(
insulted

Auburn, NE

#18 Nov 22, 2011
New Kid in Town wrote:
Does anyone know anything about Kex Rex in HIawatha? I heard one of their commercials how friendly everyone there is. Thinking I might give them some business I walked in and asked a few questions and some big girl behind the pharmacy counter gave me the rudest look! I was just wondering if she is always that way with customers or was she just having a bad day.
Yea I went to pick up some meds there and they said my copay was 3 dollars but i only had 205 cause usually it is 2 dollars and they wouldn't even trust me to pay the 95 cents later I told them ihad just driven 17 miles one way but they didnt care. would not let me have em
JERKS!!!
john

Hiawatha, KS

#19 Nov 22, 2011
insulted wrote:
<quoted text>
Yea I went to pick up some meds there and they said my copay was 3 dollars but i only had 205 cause usually it is 2 dollars and they wouldn't even trust me to pay the 95 cents later I told them ihad just driven 17 miles one way but they didnt care. would not let me have em
JERKS!!!
Are you serious? No check book? No debit card? No credit card?
Who the hell would jump in the car, drive 17 miles one way, KNOWING there copay was gonna be 3 bucks and yet leave the house with only 2.05 in there pocket... You probally started out with a ten.. but picked up a soda and a pack of smokes first.LOL
Jes

Denton, KS

#20 Jun 11, 2012
I go to kex. Everyone has has a bad day and taken it out in someone .they are quick and friendly there but probably not if u come in with a bad attitude yourself. Mondays they are always swamped so of course the stress of that would affect their social interactions . Joe is a doll. The bottom line is its a pharmacy people, do you expect them to run and open the door for you?annoint you ? Bow to you ?
Anthony Gonzalez

Everest, KS

#24 Sep 2, 2012
I go to kex rx for all of my prescription needs. They have always been super friendly. They treat me like a person and not just an annoying customer like walmart does. They typically fill my scripts within 15-20 min instead of the hour or longer that walmart takes. I have also found that many of their meds are actually cheaper than what walmart charges.
Eric S Clary

Bendena, KS

#26 Sep 4, 2012
kex rx should not even be in business. I go to WalMart. They always have the cheapest prescriptions. I'm never giving any of these small businesses any of my money. Every time I do I buy something that breaks down the next day.
Under where

Holton, KS

#27 Sep 5, 2012
Eric S Clary wrote:
kex rx should not even be in business. I go to WalMart. They always have the cheapest prescriptions. I'm never giving any of these small businesses any of my money. Every time I do I buy something that breaks down the next day.
Hey ErDick, that is exactly why you should be our next mayor! Your support of small business and understanding of community!!!!!! Get a real job bucko!
Rose

Hiawatha, KS

#28 Sep 12, 2012
I know that you can't just go in the store and browse. One of the ladies there will be all up on your business, thinking you're going to steal.

Since: Jan 11

Location hidden

#29 Sep 13, 2012
hmmmm...they should worry about their own employees!
ttired of it

Everest, KS

#32 Sep 15, 2012
Eric S Clary wrote:
Beatrice. That doesn't change the fact that Kex RX needs to be run out of business for being an inferior pharmacy in this city. Its my job as becoming the future mayor of Hiawatha to attend to such matters.
And how to you plan on being Mayor did you make a mask to be in public as Eric now. Moron get over the crap you are not Eric. Come on it's not hard to come out and admit who you are. Eric is not going to hurt you just say it right here who you are.
Verypro

United States

#33 Sep 20, 2012
Heres my deal ...I have had some issues rearranging meds finding a regime that works for me and I go to meds filled and they all have this "it's u again look on there faces along with snotty short responses ...I'm tired of it why do they just make a general assumptions on who or what a person is. Awed on how many times they need something filled or what it is that is being filled...in all honesty it's not there busy why somebody a certain medication that is between the doctor and his patient if they are handed a valid script with drs signature then just politely fill the med and let me pay for it in full (which I always do) and let me go about my day without someone looking down there nose like they all do to their customers !!! Except joe is great !!!

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