Well I finally got a response from Wal-Mart over a week after I called 1-800 number. Seems there is nothing they can do other than talk to the manager. I won't go to the Tire and Lube area ever again, especially after I read all of the comments on the internet of the crazy things the un-trained technicians can do to your car. The man did try to offer me a discount oil change (Ha Ha) or a $10 gift card if I would drive there to get it. I told him it would cost me more in gas than it is worth. Guess they really didn't want my business after all.Not happy at all with Hiawatha WalMart Tire and Lube Express. I arrived at Walmart on a Friday around 4:25 p.m. to get oil changed in car and waited at counter for quite some time for clerk to appear. She finally came in from the shop area. I had waited for 10-15 minutes even walking to the Customer Service Desk so they could call someone to help. When I told her I had been waiting a long time, it didn't seem to bother her. Can't believe they left that counter open with no one around. I told her I needed an oil change but she said that they had a tire to fix and an oil change and the tech was going home at 5 pm. I said I had driven 40 miles to get the oil change, but didn't seem to matter. I asked for a manager, but just the same old not too caring attitude when a manager showed up after another 5 yo 7 minutes. I asked for a complaint form and was told to call the 1 800 WALMART number which I did. That 800 will also connect you to any store so I called the Hiawathe Walmart about 10 minutes after I left. Behold, I asked what time the Tire and Lube Shop would close that day and they told me at 7:00 p.m. If you have received this kind of service at the Hiawatha Walmart Tire and Lube shop, you need to report it. Yes, I like to go home also at the end of my shift, but if they advertise that it will be open until 7;00 P.M., then it should be. Also, I am guessing the clerk was avoiding the counter just so they wouldn't have any more customers, so they could leave at 5;00. Anyway, I would have thought that 20 minutes would have been plenty of time to service my car. The tech brought in the keys to the car that was getting an oil change before I walked out of the store. Oh yeah, I didn't give them a dime of my money. I was planning on doing my weekly grocery shopping and other essential purchases, but will take my business elsewhere. I did report this experience to the corporate office, so hope I get a response from them. I am thinking there needs to be a little work on customer service skills for both clerk and the manager. Someone isn't doing their job supervising in this area.
Just a warning to anyone else, that it pays to go to a certified technician for even just an oil change!
