Hiawatha Wal-Mart
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angry

Netawaka, KS

#22 Oct 6, 2012
Angry Customer wrote:
Not happy at all with Hiawatha WalMart Tire and Lube Express. I arrived at Walmart on a Friday around 4:25 p.m. to get oil changed in car and waited at counter for quite some time for clerk to appear. She finally came in from the shop area. I had waited for 10-15 minutes even walking to the Customer Service Desk so they could call someone to help. When I told her I had been waiting a long time, it didn't seem to bother her. Can't believe they left that counter open with no one around. I told her I needed an oil change but she said that they had a tire to fix and an oil change and the tech was going home at 5 pm. I said I had driven 40 miles to get the oil change, but didn't seem to matter. I asked for a manager, but just the same old not too caring attitude when a manager showed up after another 5 yo 7 minutes. I asked for a complaint form and was told to call the 1 800 WALMART number which I did. That 800 will also connect you to any store so I called the Hiawathe Walmart about 10 minutes after I left. Behold, I asked what time the Tire and Lube Shop would close that day and they told me at 7:00 p.m. If you have received this kind of service at the Hiawatha Walmart Tire and Lube shop, you need to report it. Yes, I like to go home also at the end of my shift, but if they advertise that it will be open until 7;00 P.M., then it should be. Also, I am guessing the clerk was avoiding the counter just so they wouldn't have any more customers, so they could leave at 5;00. Anyway, I would have thought that 20 minutes would have been plenty of time to service my car. The tech brought in the keys to the car that was getting an oil change before I walked out of the store. Oh yeah, I didn't give them a dime of my money. I was planning on doing my weekly grocery shopping and other essential purchases, but will take my business elsewhere. I did report this experience to the corporate office, so hope I get a response from them. I am thinking there needs to be a little work on customer service skills for both clerk and the manager. Someone isn't doing their job supervising in this area.
Well I finally got a response from Wal-Mart over a week after I called 1-800 number. Seems there is nothing they can do other than talk to the manager. I won't go to the Tire and Lube area ever again, especially after I read all of the comments on the internet of the crazy things the un-trained technicians can do to your car. The man did try to offer me a discount oil change (Ha Ha) or a $10 gift card if I would drive there to get it. I told him it would cost me more in gas than it is worth. Guess they really didn't want my business after all.

Just a warning to anyone else, that it pays to go to a certified technician for even just an oil change!
fire zone

Everest, KS

#23 Oct 9, 2012
everyone should move along and load your kids in your cart out of the way and get you butts out from in front of the cart area and go chat somewhere else!! Also nice how the Hiawatha PD officers can pull into the fire zone (NO PARKING) to run in to get a report or tape..way to set an example..now write yourself a ticket!! Force the law on the community but not your police dept
Gomer Pyle

Altamont, KS

#24 Oct 9, 2012
fire zone wrote:
everyone should move along and load your kids in your cart out of the way and get you butts out from in front of the cart area and go chat somewhere else!! Also nice how the Hiawatha PD officers can pull into the fire zone (NO PARKING) to run in to get a report or tape..way to set an example..now write yourself a ticket!! Force the law on the community but not your police dept
Citizen's Arrest!!! Citizen's Arrest!!!!
Opinion

Baldwin City, KS

#25 Oct 10, 2012
Ask what ply. rubber they sell on their tires then shop around. You will find a better deal elsewhere. Trust me on this one. Their tires are crap and they are probably made in CHINA!

Since: Jan 12

Location hidden

#26 Oct 15, 2012
Gomer Pyle wrote:
<quoted text>Citizen's Arrest!!! Citizen's Arrest!!!!
Good one!
Hometownstores

Altamont, KS

#27 Oct 15, 2012
Walmart is a rapist and all of us who have ever paid a penny for anything from them were screwed! I can not ever go into this store and come out with a smile on my face. You either dodge the flies on the rotting fruit, find they are still out of your item that you have stopped in 4 times to pick up but they aren't smart enough to keep enough in stock, you need to make an exchange but the FREAING CUSTOMER SERVICE COUNTER is CLOSED so go stand your happy butt in the regular line for ten minutes while inept cashiers take forever and you get to the register and they say oh nobody is over there? no moron I came here for the long line and the joy of it, you walk up to the registers and find about ten registers there and two are open with about 8 people standing thee donating precious time from lives that Walmart could care less about, everything you buy is crap there! one purhase turns into two trips to the store about 75% of the time because it is junk and they bank on you not thinking it is worth your time to come and return it so they made money off of human nature as planned. It kills me to have to ever go to a walmart I for one believe our community would be much better off if more people made a distinct effort to shop local hometown owned stores and keep our money flowing in our own community instead of into the mouth of the crap selling screw customer service devil.
just a curious citizen

Hiawatha, KS

#28 Nov 8, 2012
What I don't understand is WalMart in Hiawatha Kansas is offering layaway like the other Wal Marts do which in a way is awesome but what this store doesn't realize is they would get a lot more business if they had a lot more to choose from. The selection of shit out there is pathetic....you are better off spending money for gas and driving to St Joe or Topeka...I bet their stores have more variety of the items and don't have to worry about it not being in stock...cause they actual have employees who want to work not stand around amd try to look pretty. Everytime I see Mr. Big Boss Chad he is either holding up the podium by register 12 or he is flirting with all his cashiers up front because he thinks he is so good looking. He thinks he shit don't stink amd his employees are all that but they ain't shit.....especially Megan Curless, girl just because you stepped up out there it did not give u any better looks so u trying to have a new glamerous look does not mean that u still don't smell and look like u got beaten with an ugly stick...
Gage Sellers

Falls City, NE

#29 Nov 17, 2012
O my god stop complaining
Works there

Everest, KS

#30 Nov 18, 2012
If you think it's easy to work there try it! Between the ride co workers and the management it sucks. Then toss in the stupid customers who let their kids run wild there I hate it.
Yep

Baldwin City, KS

#31 Nov 18, 2012
I agree with the Service counter. Why is it closed so much and then the customers have to go to register 12. Close the service counter and put all them darn cart and soda machines over there. I think that is a good idea! Lots more space where space is NEEDED!!!

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