Ripped Off at Cole muffler/Mavis Tire
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Josh

Harpursville, NY

#130 Dec 25, 2013
Really This girl?$800 for rear brakes in chevy pick up. Real honest huh
Ripped off

Little Falls, NY

#131 Dec 28, 2013
My car was brand new when I bought it in October of 2006 , in Dec I took it to Richards to have studded snow tires put on. I bought the snow tires from them and they put them on. They asked if I wanted to keep my summer tires, I said yes they where brand new. So assuming they would be in trunk I paid them and left. When I got home from work my husband checked the trunk, no tires . He went back the next day they couldn't find the tires. Then they told him the tires were bald and they got rid of them. Two months old and they were bald? We did file a complaint with the state but they were closed down shortly after the incident.
rollo

Westwood, MA

#132 Apr 29, 2014
Calipers are 40-50 each new. If u know the right person. Not installed of course.
Kay

Utica, NY

#133 Aug 5, 2014
Car making a "whiny" sound while driving. We took car over to Monroe Muffler in Herkimer for their free brake check. Called and told us that we needed new front brakes, rotors, and wheel bearings and advised us not to take the car on a 250-mile trip. We rented a car for our trip.

Decided to get a second opinion for the brakes seemed to be fine while driving. Took it to Honda (Yorkville) and they determined that the front brakes were at half life, no problems with the rotors and wheel bearings were fine. They also found that the alignment was off and needed a part (which they had) to fix that and align the vehicle. The "whiney" sound was the tires.

My advise...don't take your car to the Herkimer shop. They tried to rip us off and the REAL problem would not have been fixed causing our relatively new tires to be destroyed!
Edu

East Hartford, CT

#134 Oct 2, 2015
Mavis Man wrote:
<quoted text>You Liar....You must have meant Monro
Wrong ! He is right ! Mavis creates unexist problems in your car, if u take ur car for inpection to them they will always find something they can fix ! Happened to me .
Edu

East Hartford, CT

#135 Oct 2, 2015
No problem wrote:
I was at Mavis in Herkimer last week for new tires and had no problems. I got a great price on decent tires. Never had my car repaired there.
If u go for something they can fix not problem but if u tske your car for example a due inspection , u will come with $500 dollars bill for something the found on your tires or brakes,calipers,rotors etc.....

Since: Nov 15

Herkimer, NY

#136 Nov 5, 2015
I jerked off once in there bathroom made a mess in my pants.. Came out a new man kissed the guy that fixed my minivan and left... Good old time!!!!
Finn1068

Herkimer, NY

#137 Dec 4, 2015
Mavis Man wrote:
<quoted text>You Liar....You must have meant Monro
EXACT same thing happened to us at MAVIS! not Monro!!! We even called corporate to complain, we were suppose to get a credit in the mail and THAT never happened!! Stay away from these people, they will rob you blind!
Old

Syracuse, NY

#138 Dec 7, 2015
Who do complain to if your old and retired?
Big and Bad

United States

#139 Jan 24, 2016
At one time I thought this garage was different, they did some repairs and maintenance work on my vehicle, at reasonable costs. The last time I went, about a week ago, they permanantly lost me as a customer. BS rear wheel bearings and they fouled up my front end. Thanks but no thanks...I will not be back.
magicman

Herkimer, NY

#140 Jan 24, 2016
Big and Bad wrote:
At one time I thought this garage was different, they did some repairs and maintenance work on my vehicle, at reasonable costs. The last time I went, about a week ago, they permanantly lost me as a customer. BS rear wheel bearings and they fouled up my front end. Thanks but no thanks...I will not be back.
They have chit tires there. Made my front end wobble. Had tires balanced twice. Front end still wobbled. Had someone else put old tires back one, car drove fine. Still needed tire though, just ruled out the excuse of the car needed bearings and tie rod. Jerk offff
Danielle

Nyack, NY

#141 Mar 12, 2016
Pissed wrote:
On 08/24/2011 I had my Ford Fusion inspected by a reputable Mechanic . While the car passed inspection, the mechanic stated that down the road I would likely need some brake pads on the rear wheels. Unfortunately the Mechanic didn't not have time to install the pads that afternoon.
I went to Cole Muffler/ Herkimer Mavis in hopes of getting the pads installed. I told the sales/counter person that the tires has just been off, and the car passed the NY state Inspection, but I could use some pads put on the car. The Sales person stated he understood and wrote up the order to check rear brakes and estimate. An hour later the same sale person cam to me to "show me what we got into". The Sales person stated that I needed the rear pads, two rotors, and that both rear calipers where "broken and would not go back together". At that point I noticed all of the "needed" parts had already been pulled and ready to install. Do to the fact the salesperson told me The parts where all broke, i had no choice but to authorize the installation.
The total came to 678.27, a far cry then the cost of some pads being installed. I priced the same parts at retail, not whole sale like Mavis would get a half mile down the road, to find that they not only fraudulently repair vehicles they double the price on the parts. The Calipers alone where 183.94 a piece.
I find it hard to believe that a creditable mechanic would tell me to get some pads later down the road, and then Mavis would find everything so broken down, and so unusable that they could not even put it back together.
While I was waiting a customer told me how they gave her an estimate to fix a pipe of a 140.00, then changed it to over 400. It is a shame this is how these people do business in this economic time.
Who do I call..like a district manager or corporate office? They broke my sway bar joints while doing my shocks
Burned

Port Orange, FL

#142 Mar 12, 2016
Danielle wrote:
<quoted text>Who do I call..like a district manager or corporate office? They broke my sway bar joints while doing my shocks
Call whoever you want, it won't make a difference with this company. It took my spouse and I threatening litigation before corporate even considered refunding our money. Also we only got back about half of what the Herkimer location fleeced us for. WARNING: This company does not give two sheets or a feck about its customers, no matter what level you talk to. You are nothing more than a dollar sign to then.
Dennis Lewis

Little Falls, NY

#143 Mar 16, 2016
I was at Herkimer Mavis last friday for front brakes and got a hard sell on flushing my power steering system as the fluid sample they say they took show it was "Contaminated". I passed on it and the service manager said they system could fail on me while driving.

I passed again and he said ok its your life. I then told him to put my tire back on as I didnt like his attitude and he said fine. Took 20 minutes to get the tire put back on.

If the power steering system is a closed system, i never took the cap off how does it become contaminated ???
Must be a money maker for them as i was quoted $ 59.00 discounted from $ 75.00

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