Ripped Off at Cole muffler/Mavis Tire

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Problem too

Rome, NY

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#108
Sep 30, 2012
 
Cooldude1974 wrote:
I was ripped off there also. I bought some pads online and didn't have the time to put them on. I called Mavis/Cole and said can you install my pads. They said wait and let me check. A few seconds later a "manager" came on and said yes we can. I watched them put my car on the lift and then I got a call. These pads don't fit I was told. I said Im in the parking lot watching you and you didn't even take them out of the box. I was told that "he thought he was talking to a different customer". HOW MANY CUSTOMERS Bring their own pads in????? They then installed the pads and didn't even charge me. What a joke.
I had the problem too. But at Rome. Scott was the manager and I caught him playing games. Also I watched him trying to rip off customers when I was sitting there waiting.
informu21

Johnstown, NY

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#109
Oct 1, 2012
 
string theory wrote:
whos worse a mechanic or a car saleman?
you cant afford either
Terri in Little Falls

Utica, NY

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#110
Jan 18, 2013
 
Who is worse? the person who goes to the mechanic or car salesman without doing his/her homework. I have been there and done that, so I know first hand.:-)(BTW, "string theory" - I love your name!)

string theory wrote:
whos worse a mechanic or a car saleman?
Kelly says

Rome, NY

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#111
Jan 20, 2013
 
The guy Scott in Rome is a real creep. He should be fired yesterday. I won't go there because of him.
master mechanic

Herkimer, NY

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#112
Jan 20, 2013
 

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We have taken vehicles there several times just to see what they do on setup cars. One was a truck for a basic inspection with no mechanical issues. Was called with almost 2k if repairs. Not the first time this happened.

Brought to another shop and inspection was made with no repairs.

If they don't honor warrantees thrn file criminal charges under false advertisement.
Terri in Little Falls

Utica, NY

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#113
Jan 28, 2013
 

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RE: other reviews listed here.

I went to Mavis recently and had a very good experience. The staff were professional and friendly and did the work in a reasonable amount of time. They charged me what I feel was normal for getting snow tires put on and I also got my brakes done. I was very pleased with the clean atmosphere and respectful way the staff treated me. They actually finished the work much sooner than I had expected. Unlike other reviews here, I would recommend Mavis to others.
Did you say it passed

Herkimer, NY

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#114
Jan 28, 2013
 
Terri in Little Falls wrote:
RE: other reviews listed here.
I went to Mavis recently and had a very good experience. The staff were professional and friendly and did the work in a reasonable amount of time. They charged me what I feel was normal for getting snow tires put on and I also got my brakes done. I was very pleased with the clean atmosphere and respectful way the staff treated me. They actually finished the work much sooner than I had expected. Unlike other reviews here, I would recommend Mavis to others.
I have had mixed experiences. In some cases I felt like I was getting shafted but since I dont know a ton about cars it may have been a case of me being unhappy with a $2000 repair bill. Most recently I took my car there after having work done on it by a private mechanic who isnt set up for state inspections. I had him fix every conceivable thing, then took my car there a couple weeks later for an inspection. Knowing there was nothing wrong I waited for the news that it needed a whole new front end. The news never came. They found nothing wrong and the inspection cost what it should cost: 21 bucks. I do have to say I have been using them on and off for years, mostly because its convenient. The guys have always been very nice so I have 0 complaints about customer service.
Comment

Rome, NY

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#115
Jan 28, 2013
 
I got shafte dby the manager in Rome NY. I used to go there all the ime. It was this guy Scot that attemptd to rob me. He tried to fail my car for inspection for a ball joint. He didn't know that I already had it inspected at a different shop before him. That place was out of stickers, so they couldn't complete the inspection. After this bum at Cole failed it, I went to a third place and they passed it easily. I asked them to double check the ball joints and they said they were good. The mechanic even said he believed they were recently replaced. So Cole in Rome is run by a bum.
Erik

Glenside, PA

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#116
Feb 16, 2013
 
Pissed wrote:
On 08/24/2011 I had my Ford Fusion inspected by a reputable Mechanic . While the car passed inspection, the mechanic stated that down the road I would likely need some brake pads on the rear wheels. Unfortunately the Mechanic didn't not have time to install the pads that afternoon.
I went to Cole Muffler/ Herkimer Mavis in hopes of getting the pads installed. I told the sales/counter person that the tires has just been off, and the car passed the NY state Inspection, but I could use some pads put on the car. The Sales person stated he understood and wrote up the order to check rear brakes and estimate. An hour later the same sale person cam to me to "show me what we got into". The Sales person stated that I needed the rear pads, two rotors, and that both rear calipers where "broken and would not go back together". At that point I noticed all of the "needed" parts had already been pulled and ready to install. Do to the fact the salesperson told me The parts where all broke, i had no choice but to authorize the installation.
The total came to 678.27, a far cry then the cost of some pads being installed. I priced the same parts at retail, not whole sale like Mavis would get a half mile down the road, to find that they not only fraudulently repair vehicles they double the price on the parts. The Calipers alone where 183.94 a piece.
I find it hard to believe that a creditable mechanic would tell me to get some pads later down the road, and then Mavis would find everything so broken down, and so unusable that they could not even put it back together.
While I was waiting a customer told me how they gave her an estimate to fix a pipe of a 140.00, then changed it to over 400. It is a shame this is how these people do business in this economic time.
I live in PA. I've been doing business with Cole Muffler/Mavis tire for about 5 years and I have never had a problem anything I needed done was done right and in a timely fashion and major issues with my truck they took me into the garage and showed me the parts I needed pads, rotors.. Etc. I've never been told I needed anything I didn't. I gotta say that you shoulda asked to see the parts that needed to be fixed then they are required to show u.
Paul

Oceanside, NY

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#117
Feb 16, 2013
 
I've been using Mavis for a variety of automotive repairs for at least 10 years and was there as recently as today. I never felt as though I had been taken advantage of or lied to. My local Mavis has polite techs a knowledgeable manager and they respect your time by getting you in and out quickly. Based upon my experiences I have no reservations recommending them.
LOW-LIFES

Rome, NY

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#118
Feb 17, 2013
 

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Yeah well you are either blind, stupid or lucky. Cole/Mavis always rips people off. They depend on suckers like you to think you got a good deal. They should close the dump down and send all their managers to jail. Especially that piece of crap that runs the Rome store. That creep is the worst low-life ever seen. What a scum bag! Oh yeah her name is Scott.
ALex

Mooresville, NC

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#120
May 2, 2013
 

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I had a problem @ a the Cole Muffler in Edwardsville P.A. they mess my car up real bad. I wet just for an oil change & front pads, it's maybe an $100.00 job the most. Tell me why I cam out of there with a $ 515.00 bill. They said I needed ( back & front rotors , back pads also an oil flush ) I was mad but I told them to do it anyways because I had 3 small kids and I need a safe car ( I was wrong ) My friends dad knows about cars and told my they rip my off. My friends dad work on my car before I brought it. My car now makes noise when go to stop my car, I took it back to Cole and they told me it's because they are new pads.(bull sh**) its been 3 months and I still hear the noie. Never againe will I go to any Cole Muffler I've even heard of the Cole Muffler in Hazleton P.A. be on some B.S. also. I'm so disappointed @ Cole.
ALex

Mooresville, NC

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#121
May 2, 2013
 
Cole rip me off also.
nice try mavis employee

Lockport, NY

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#123
Jun 8, 2013
 
Happy with them wrote:
I have never been in one of the forums before and probably wont again and now I know why-most people who post on here are weirdo's so this will be my final comments:
If you dont want to spend money to make your vehical safe and fixed properly then go to Auto Zone and buy cheap inferior parts and then give your mechanic 20 bucks and a 12 pack of beer to do the repairs and stop your moaning.
All you negative posters are the same people that go to Walmart shopping and when you leave won't throw a couple of dollars into the Salavation Army red kettle because you are to cheap.
As for me I will be going there this week for snow tires on my daughters car as they have the best price around hand down.
So long to all you cheap posters!!!!!!
Where do you think Mavis buys their parts from, dumb ass? Oh that's right, Autozone
Former employee of both

Lockport, NY

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#124
Jun 8, 2013
 
RealMike wrote:
know whats even worse Monro pays their workers GARBAGE wages. my buddy worked there for 3 years and was only making 8 dollars an hour. I MADE MORE THEN THAT STARTING OFF AT WALMART DELI!!!
They don't get 8 bucks an hour. That's their base rate. They also get a different percentage on work done. Once the percentage of work done exceeds the base, they are on commission time. This is why Monro rips people off. Their checks are earned for the amount of work they do (commission). If they do shit work all week then they get the lousy 8 bucks an hour. If they rip people off all week then they make upwards of 1000 bucks a week.

Its pretty similar at Mavis. Mavis pays better though but forces sales on people more then Monro does
Former employee of both

Lockport, NY

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#125
Jun 8, 2013
 
Comment wrote:
I got shafte dby the manager in Rome NY. I used to go there all the ime. It was this guy Scot that attemptd to rob me. He tried to fail my car for inspection for a ball joint. He didn't know that I already had it inspected at a different shop before him. That place was out of stickers, so they couldn't complete the inspection. After this bum at Cole failed it, I went to a third place and they passed it easily. I asked them to double check the ball joints and they said they were good. The mechanic even said he believed they were recently replaced. So Cole in Rome is run by a bum.
Just so that everyone knows, Ball joints are not part of NYSI. You cannot fail inspections for ball joints. Tie rods are, ball joints are not
Worst place ever

Syracuse, NY

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#126
Oct 25, 2013
 

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Went in for a leaky tire, they told me there was a nail in the tire and it could not be fixed. I would have to purchase another tire. With that said it is close to winter time; therefore, I was thinking about purchasing winter tires. Since I am a college student I was looking for the cheapest way to do things. I thought about buying two snow tires and keeping two of the old. When I asked the head guy about that he said no because the nail was in the front right tire and I would have to buy 4 new tires... This is when I told them to take my car off the lift and I was going to go somewhere else. This other garage plugged my tire without a problem!

NEVER GOING TO COLE AGAIN!
this girl

Scranton, PA

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#127
Dec 24, 2013
 

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Pissed wrote:
I did, they will get what is coming to them.<quoted text>
Y'all got something wrong with u ..my fiance works at Cole and what they do is look at ur car and tell u what's wrong with it getting these things done is opitional ..you don't have to do anything...and the reason ur breaks and everything was apart was because the day before u had told them u wanted it done if u hadn't u could have left and potentially got into a car accident from faulty break..so go on witchur bad self...these people are just doing there job as u would do ...they receive money for how much they sell so of course they will try to find what's wrong with ur car n sell it to u...and the prices there's this thing called labor and depending on the car how difficult and how long it will take it varies
first amendment

Utica, NY

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#128
Dec 24, 2013
 

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post 127 ur smoken crack, they are scum always was and always will be kinda like muslums
Wow

Little Falls, NY

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#129
Dec 25, 2013
 

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Why would you ever think the price at any kind of dealership or any business would be the same price you would pay if you bought them yourself?????

On top of that, if you knew what you needed installed, why didn't you bring your own parts and only pay for labor???

All I can say is wow.

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