Henderson ER
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Unhappy with ETMC

Henderson, TX

#1 Mar 16, 2012
Yesterday afternoon my husband was bitten by a relatives dog. We got to the ER at 6:00 and waited until 8:30 in the waiting room. We eventually were seen by a doctor and my husband was given a tetanus shot. We were instructed that the wound would be thoroughly cleaned and he would be given an antibiotic and that the police would be notified. Well, at 10:00 none of those events had happened. I walked to the desk to ask if we could just go and the nurse said she was on her way with the Rx. She brought the prescription pretty quickly and I then asked about cleaning the bite and she gave me instructions on how to do it. We paid our $100 copay and left. Trust me, we won't go back.
make the drive

Henderson, TX

#2 Mar 16, 2012
Go to Longview Regional, they have a new policy of seeing a Dr. within 30 minutes of checking in. Beats a 3 to 4 hour wait time at Henderson with no compassion what so ever.
haha

Houston, TX

#3 Mar 16, 2012
Want 2 die go 2 Henderson Hospital.
lala

Henderson, TX

#4 Mar 16, 2012
Had the same experience. Did not clean a cut and left with blood everywhere.........will not go back. They have very poor standards of care.
haha

Houston, TX

#5 Mar 16, 2012
You should have seen my friends son he was messed up bad. She finally took him 2 Tyler after 2 years of them treating him there in Henderson.
thasrufff

Henderson, TX

#6 Mar 16, 2012
Sure hope the dog's okay ^@^
Well I Say Be Careful

United States

#7 Mar 16, 2012
I won't take my dogs or cats to Henderson ETMC Hospital.
You will definitely die while waiting to get attention!
Lol

United States

#8 Mar 17, 2012
Regional is private though. They will treat u as such too. Best place for non life threatening injury or Illness specially after hours is trinity clinic in Longview. Sweet nurses and drs. Open till 11 pm
buzzard

United States

#9 Mar 17, 2012
Looks like you have insurance. People with insurance do not seem to be a priority anywhere.
information

United States

#10 Mar 17, 2012
Good Shepherd is a great hospital. Champion EMS typically takes patients there or to Tyler is the injury/illness is serious enough. Great companies in my opinion. ETMC-Henderson has just fallen on some bad times....
agree

Henderson, TX

#11 Mar 17, 2012
information wrote:
Good Shepherd is a great hospital. Champion EMS typically takes patients there or to Tyler is the injury/illness is serious enough. Great companies in my opinion. ETMC-Henderson has just fallen on some bad times....
And been stuck there for years. They suffer from what all area business' suffer from --- the labor pool.
hmm

Henderson, TX

#12 Mar 17, 2012
Unhappy with ETMC wrote:
Yesterday afternoon my husband was bitten by a relatives dog. We got to the ER at 6:00 and waited until 8:30 in the waiting room. We eventually were seen by a doctor and my husband was given a tetanus shot. We were instructed that the wound would be thoroughly cleaned and he would be given an antibiotic and that the police would be notified. Well, at 10:00 none of those events had happened. I walked to the desk to ask if we could just go and the nurse said she was on her way with the Rx. She brought the prescription pretty quickly and I then asked about cleaning the bite and she gave me instructions on how to do it. We paid our $100 copay and left. Trust me, we won't go back.
I feel and hurt my leg pretty bad, it was bleeding alot, went in sat there for 2 hours they 2 other ppl back there finally got X-rays the dr actually walked by and said oh have u had X-rays yet I had been there almost 4 hrs at this time, I said he said let me go look he came back and said not broken let us clean it up and I'll give u a script for pain 45 mins we sat in the room while 3 nurses talked about getting drunk and screwing some guy on their days off, I finally had it my leg all dried up and gooey i got up and just walked out the door right in front of them giving them go to hell looks they never stopped gossiping for a sec and I walked right out of the Er not signing anything or getting any scripts, I sure did get a bill though! Lol they sux!
Lol

United States

#13 Mar 17, 2012
buzzard wrote:
Looks like you have insurance. People with insurance do not seem to be a priority anywhere.
I do have insurance but I mean.... Regional will treat ppl without it like crap. And will run unnecessary tests on those who do have insurance. Just not a good place to go in my opinion.
Lol

United States

#14 Mar 17, 2012
buzzard wrote:
Looks like you have insurance. People with insurance do not seem to be a priority anywhere.
that's why I said trinity clinic in longview. Insurance or not you are treated with care and kindness.
Grampa

Henderson, TX

#15 Mar 19, 2012
One of the main problems with the ER's around here are the people that use them like a doctors office. Bring thier kids in for colds and scraches.
AGREED

Henderson, TX

#16 Apr 14, 2012
Yeah that's true people need to not wait until the weekend when their kids been sick for a week and just bring them on the weekends cause they have no family doctor and end up holding up the really emergencies....gotta be frustrating

Since: Jul 11

Location hidden

#17 Apr 14, 2012
I used to work for ETMC EMS...not as an EMT, in the business office. ETMC takes complaints seriously. I'd call Tyler and submit a complaint to their HR
not a fan

United States

#18 Apr 14, 2012
The wait time is awful. The nurses are lazy. And the girl at the desk is rude!!!
HMH no mo

Fairfield, TX

#19 Apr 14, 2012
If you go to Hend. Mem. put on an orange jump suit and hand cuffs before going in. They treat those convicts from Bradshaw like kings. Law abidding people go in and get treated like crap.
fallendiva67

Florence, KY

#20 Jun 30, 2012
not a fan wrote:
The wait time is awful. The nurses are lazy. And the girl at the desk is rude!!!
I agree waited there today for 2 hours and the doctors and nurses were at the dest chit chatting about what they did over the weekend mostly getting drunk and parting all night they so dont care about any body they pick and choose who they want to deal with and the ones they dont want to deal have to wait forever they are a joke they all should be fired and new people from Evansville be put in . They dont treat the symptom they treat the person according there insurance and money sitution.

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