Dallas

Coppell, TX

#128 Sep 26, 2007
XHMH wrote:
I never did receive a bill either. On 2 different occasions, I requested an itemized statement, and to this day have not gotten one. The way they let collections take care of billing is by charging 200% of what the bill was originally. This covers their cost and the fee for collections.
A company can only collect on what is owed. That is the law. The collections company cannot charge you $200 for a $100 bill. That would be fraud.
Dallas

Coppell, TX

#129 Sep 26, 2007
Oh, and if you want more information on what is legal and illegal in collecting a debt, please consult this website - http://www.ftc.gov/os/statutes/fdcpa/fdcpact....

Section 808 (1):

A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:

(1) The collection of any amount (including any interest, fee, charge, or expense incidental to the principal obligation) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.

Since: Sep 07

Stevens Point, WI

#130 Sep 26, 2007
Dallas wrote:
<quoted text>
A company can only collect on what is owed. That is the law. The collections company cannot charge you $200 for a $100 bill. That would be fraud.
Repeat after me...."This is HMH not Baylor, this is HMH not Baylor" lol I am in disbelief.
MAD

Ponder, TX

#131 Sep 27, 2007
Stacy F wrote:
<quoted text>
Repeat after me...."This is HMH not Baylor, this is HMH not Baylor" lol I am in disbelief.
Accounts do not immediately go to collection agency's. Billing goes to a billing company which combines statements with phone calls.

Since: Sep 07

Stevens Point, WI

#132 Sep 27, 2007
MAD wrote:
<quoted text>
Accounts do not immediately go to collection agency's. Billing goes to a billing company which combines statements with phone calls.
that makes more sense!
waiting for progress

Pampa, TX

#133 Sep 27, 2007
oknow wrote:
I guess the forum should be Er in Henderson with Webber. That is my problem. And I have a family physican and if the need raises up I will not go to the clinic ever again, my doctor was not in and I went once the wait was just as bad as the ER, the place was dirty, and I was in pain from an injury. I was not inpressed. Like everyone elese in ended up in Tyler.
The family health clinic is a wonderful place. Yes, sometimes the wait is long because it is a walk in clinic and I know for a fact that they see 60-80 people a day with very little staff. Melissa is really wonderful. And the nurses are really nice.No the clinic is not always the cleanest place, but the care is top notch. The ER even sends their patients up there. Thank God! The ER nurses are pathetic!
er supporter

Henderson, TX

#134 Sep 27, 2007
I happen to think the ER nurses are wonderful and caring. They have to be prepared for anything that walks thru the door and they know their stuff!! Keep up the good work ER RNs!!
XHMH

Henderson, TX

#135 Sep 27, 2007
Did you get a bonus on your paycheck for saying that?
nursing student

Ponder, TX

#137 Sep 29, 2007
XHMH wrote:
<quoted text>Lets not even get into the billing department! I have worked in billing for the past 25 years at another facility and I have never seen anything that would even come close to the ignorance that runs rampid through the billing depart. A few years ago I was in a car accident and was taken to HMH by EMS. Had a few broken bones and a head injury. I gave the admissions person my insurance info ( both health and vehicle) I did not hear anything from the hospital so I assumed it had been paid by ins. comp. 1.5 yrs later I got a call from a collection agency for a 9000.00 unpaid bill for the er. They did not file on my insurance and by this time it was too late to file a claim as the case was already settled. As far as I am concerned they can eat that bill.That is what I pay all that high dollar insurance for. Same thing happened to my friend who is on Medicare and CHAMPVA. Went to HMH for chest pain, gave all the information , they did not file, and now she is in litagation for a 32ooo.oo bill, trying to hang on to her home. It seems there is a time limitation on filing a health claim and they just cant seem to get it together up there. Sounds like they need a AR manager and to replace the person who files the claims.
I don't care what kinda of insurance you have... you still have to pay a co-pay and a deductable. And with that in mind, you should have realized... as a responsible adult... that you would have a bill to pay. Wether or not you recieved a bill... you knew that there may have been one. If your insurance company had a claim, they should have sent a memo of that claim... and what it was for. That is my own personal experience with my insurance company.

Since: Sep 07

Stevens Point, WI

#138 Sep 29, 2007
I don't think anyone should have to call the hospital and ask them where our bill is. there are elderly patients that are discharged and may not have anyone at home to help them; some can barely remember to take their medication, much less be expected to keep up with the bills that SHOULD be coming in.

you're a nursing student? hmmmmmm, you might should have considered office mgmt
nursing student

Ponder, TX

#139 Sep 29, 2007
I agree, but you can't pretend it's not there... and then act suprised when it is brought to your attention. And yes I am a nursing student...

Since: Sep 07

Stevens Point, WI

#140 Sep 29, 2007
nursing student wrote:
I agree, but you can't pretend it's not there... and then act suprised when it is brought to your attention. And yes I am a nursing student...
That is true, but that is true IF you are an adult that IS responsible etc. My point is, we can't group everyone together. I am sure you'll agree there are many people who probably have no business trying to remember when to take their medication. Those are some of the people who I am referring to.

Then we have young, possibly irresponsible people who are married, have a couple of kids, are living pay day to pay day and think God is looking out for them when they have not received a bill!!! They drop to their knees after 9 months and thank the Good Lord!! LOL See what I mean?

Anyway, have a nice weekend and good luck to ya....

Since: Sep 07

Henderson, TX

#141 Sep 30, 2007
Ok, for those who want to know about the board meetings and members...
They are open to the public, but you have to be invited by a board member in order to attend. The board members are people of the community and selected through an application process and vote. A list of these members for 2007 is available on the Henderson Hospital website (yes we do have a web site!)
www.HMHTX.org
You can get there by clicking HMH Foundation, then click on Board of Directors on the left side of the page. Now, I said that the meetings were open... the public (those invited) are allowed to attend the first session of the meetings. Then for the second session, it is a private meeting among the Board of Directors. Now, in order for you to become a Board Member... you must attend a certain amount of meetings, you have to apply, and with your application you have to meet certain requirements. As for any other details... that is all I know.
Sick and Tired

Henderson, TX

#142 Sep 30, 2007
It is not just the ER at HMH. Although it is bad. It started getting really bad when George Roberts came in and made a mess of things. He was going on all kinds of trips and costing the Hospital a lot of money and then have big lay-offs to cut the staff. I know this for a fact. Some people that had worked there for 30 years got layed off. But yet he kept spending money. He paid over 6 grand for cedar chips to go in the flower garden and then he had to buy the flowers. This is just a small tip of the iceburge that really hurt HMH.
And by the way, Dr. Curtis was the best ER DR. they had, until George Roberts fired him for standing up to him.
Longview

Vernon Hills, IL

#143 Sep 30, 2007
Like I said they turned my bill over 2 a collections agency without me getting the 1st bill... Hmh tried telling me that it wouldnt hurt my credit but, when I called the agency & talked 2 them they told me that they didn't know why they would tell me something like that, BECAUSE we are a COLLECTION AGENCY........ this is not a rumor it is true facts......
SWP

Ponder, TX

#144 Nov 9, 2007
The majority of the people that go to the ER could have gone to the doctor during "normal"
hours, but they have to pay up front for the visit or co-pay! Come on people, a stubbed toe, constipation, and others along this line are not an emergency!!If they go to the doctor instead, this would be less waiting for the TRUE emergencies!
Amazed

Henderson, TX

#145 Nov 9, 2007
MLANDCW wrote:
FIRST OF ALL, A MIGRAINE IS NOT AN EMERGENCY. YOUR FAMILY DOCTOR SHOULD HAVE YOU ON A REGIMEN FOR YOUR PAIN AND YOU SHOULD FOLLOW THIS
SECONDLY, I DIDN'T KNOW THAT DIRT BALLS WOULD KNOW HOW TO USE A COMPUTER, OR BE ABLE TO AFFORD ONE. I SEE WHY YOU HAVE NO MONEY TO FILL YOUR PRESCRIPTIONS.
BENADRYL IS ONE OF THE RECOMMENDED MEDICINES FOR MIGRAINE HEADACHES. THIS PROTOCOL WAS PUT OUT BY MOTHER FRANCES HOSPITAL.
my husband has migraines. About once, sometimes twice a year it will be so bad that he throws up and when that starts his stomach muscles continue to contract even when there's nothing left to come up. He has to have a shot to stop the vomiting. He has waited until normal office hours before and by that time, no one has slept all night,and he is totally miserable not to mention dehydrated. He also doesn't choose the timing for these migraines. Yes, he has medicine but sometimes by the time he realizes it really is turning into a migraine it's too late to keep the medicine down. The last time we went to HMH it was about 10:30 pm. I forced him to go so that we could at least get some sleep later. Little did I know that he would be kept outside under the tree for 4 hours!!Granted, it was his decision to sit outside because he didn't want to vomit in front of people in the waiting room. When he finally got into a room he had to tell the doctor what they normally give him to stop his vomiting, he received the shot, slept 20 minutes, then we went home. He received a bill for almost $1000! Unbelieveable!! My son was also xrayed there and was told he had a sprained wrist. Went to Dr Sessions a few days later when it didn't get better and it was broken in 4 places! The bill???$2,500 for a couple of xrays and 4 stitches in his arm. I think I'll use my Vet before I go back. If it's life and death I'll do my best to get to Longview or Tyler.
nanny

AOL

#146 Nov 10, 2007
7605We've had to use the ER quite a few times in recent years, with good & bed results. Our 15 yr. old daughter was in a car accident and broke her neck. It was Henderson personnel who decided to have her life-flighted to Tyler. My husband has had 2 heart attacks and been taken to HMH, where they assessed him and immediately had him flown to Tyler both times. All staff who treated them were very professional and efficient. I have no complaints whatsoever. The problems seem to come from the more minor injuries seen in the ER. During this same time frame we've made trips to the ER with grandchildren for: grandson hit in nose with bat, grandson headbutted at school, grandson with sever stomach virus, in middle of night, after meds. given to him by pediatrician weren't working. Daughter had gall bladder attack.During each of these trips, there was quite a long wait, regardless of the number of other patients waiting to be seen. Staff seemed to be just plodding along giving the impression they were just waiting for some big interesting trauma to come in and making us feel like an inconvenience. We always go to private physician for routine healthcare and only use the ER for an actual emergency or when it's the middle of the night or weekend.
fan

Henderson, TX

#147 Nov 10, 2007
That eye sore of a hospital is not ever going to be more than just a band aid station. And amazed, I would not pay for the bill for the x-ray, fight it! It is not the first time I've heard of HMH getting x-rays and other diagnosis wrong.
And don't listen to the so called no it alls on migraines. The person who wrote "MLANDCW" probably works for HMH and has never had a migraine and thinks it is just like a headache like so many ER Drs. Go to Longview "Good Sherpard" They treat the patients as human and treat migraines as a diesease which it is. There is no cure and so many have different kinds, So ONE med.(like the Benedryl) does not work for all. Good luck to your husband. Hope he finds something that works.

Since: Sep 07

Stevens Point, WI

#148 Nov 10, 2007
Amazed wrote:
<quoted text>
my husband has migraines. About once, sometimes twice a year it will be so bad that he throws up and when that starts his stomach muscles continue to contract even when there's nothing left to come up. He has to have a shot to stop the vomiting. He has waited until normal office hours before and by that time, no one has slept all night,and he is totally miserable not to mention dehydrated. He also doesn't choose the timing for these migraines. Yes, he has medicine but sometimes by the time he realizes it really is turning into a migraine it's too late to keep the medicine down. The last time we went to HMH it was about 10:30 pm. I forced him to go so that we could at least get some sleep later. Little did I know that he would be kept outside under the tree for 4 hours!!Granted, it was his decision to sit outside because he didn't want to vomit in front of people in the waiting room. When he finally got into a room he had to tell the doctor what they normally give him to stop his vomiting, he received the shot, slept 20 minutes, then we went home. He received a bill for almost $1000! Unbelieveable!! My son was also xrayed there and was told he had a sprained wrist. Went to Dr Sessions a few days later when it didn't get better and it was broken in 4 places! The bill???$2,500 for a couple of xrays and 4 stitches in his arm. I think I'll use my Vet before I go back. If it's life and death I'll do my best to get to Longview or Tyler.
I average a trip, some times two, to the ER every year with a sick migraine. By the time I break down and go, I've taken both of my Imitrex and have been throwing up any where from four to seven hours.

I discovered that very first trip that when you walk into the ER with a little trash can and sit down in the waiting room, all it takes is throwing up one, maybe two times....and you've got a room. LOL I'm laughing now, but I'm serious as a heart attack. I've been doing this for almost eight years. There is nothing like vomit or blood to get their attention!! Good luck!!

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