best western ... jack's sports bar an...

best western ... jack's sports bar and grill

Posted in the Henderson Forum

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cat

Henderson, TX

#1 Mar 3, 2010
anyone checked it out yet?

heard they have good steak
peter

United States

#2 Oct 11, 2010
Do they serve pie?
not impressed

United States

#3 Oct 11, 2010
sundowners steak is soooo much better..
Searching for TABC

Tyler, TX

#4 Oct 12, 2010
I could not agree more about Sundowners Steak being the best! Also, helps that they now have a non-smoking side, pool table, jukebox, and the servers at least will get you a beer! Another plus is no minors are allowed there! So unless you want to be sitting at Jacks when the TABC finaly decideds to show up, your safer bet is Sundowners. No smells either..still never could figure that out at Jack's...
not impressed

United States

#5 Oct 13, 2010
also the whole staff at the hotel is friendly and willing to help. Besides the steak being really good so are the burgers and quesadillas. The new side is very cool. The juke box is great you don't here the noise from the other side. Plus it's such a pain to get to jacks.. Sundowners is easy access of of 79. Not to mention super clean!
never fails

Henderson, TX

#6 Oct 13, 2010
Jacks is sooo much better.Talk about stinking...every time I went into Sundowner I would have to take my clothes off outside when I got home, because my whole house would smell like that place. The next morning when I would get in my car it would smell of the place also. At Jacks the bartenders get what you give them. I notice the girls at Sundowner will hand a guy his credit card receipt back and they had put the tip in themselves. Ive heard several guys complain about that. Ive heard one of them is prego......AGAIN!!!! Wow.....enough already. Ive seen what an emotional wreck she is. She is in there crying about half the time. WTFE....
Seriously

Henderson, TX

#7 Oct 13, 2010
never fails wrote:
Jacks is sooo much better.Talk about stinking...every time I went into Sundowner I would have to take my clothes off outside when I got home, because my whole house would smell like that place. The next morning when I would get in my car it would smell of the place also. At Jacks the bartenders get what you give them. I notice the girls at Sundowner will hand a guy his credit card receipt back and they had put the tip in themselves. Ive heard several guys complain about that. Ive heard one of them is prego......AGAIN!!!! Wow.....enough already. Ive seen what an emotional wreck she is. She is in there crying about half the time. WTFE....
What does that have to do with the bar. Jealousy,I bet. Lord Help!
Searching for TABC

Tyler, TX

#8 Oct 13, 2010
never fails wrote:
Jacks is sooo much better.Talk about stinking...every time I went into Sundowner I would have to take my clothes off outside when I got home, because my whole house would smell like that place. The next morning when I would get in my car it would smell of the place also. At Jacks the bartenders get what you give them. I notice the girls at Sundowner will hand a guy his credit card receipt back and they had put the tip in themselves. Ive heard several guys complain about that. Ive heard one of them is prego......AGAIN!!!! Wow.....enough already. Ive seen what an emotional wreck she is. She is in there crying about half the time. WTFE....
If you had read my statment you would have noticed the key word is "NOW" have a non-smoking side. It is easy to admit that not everyone likes smoke or is as tolerant as some. I know you are one of those that does not handle smoke well, and thats fine. However, the fact that Sundowners has added more things to do and is now able to accommodate you the non-smoker and also the ones that do like to smoke should not be a down play! Commend a business that goes above to meet their guest wants and needs. As for the prego staff who cares! If she want to have more kids then how is that wrong or worth you even talking about! The tips I have never witnessed it on my tab and there for can say either way; only that when I have been there at least I do get the service one should expect.
not impressed

Tyler, TX

#9 Oct 13, 2010
So we are judging an establishent on the employee being pregnant?? WOW! Who cares! As far Jacks goes.. They are over priced and the girls are super young and It took me 25 min to get a diet coke.. Seriously and it wasn't busy they were in the corner gabbing.. Sundowners drinks aren't weak or cheap and the food is a great value.

Since: Oct 10

United States

#10 Oct 14, 2010
I don't personally know anything about Sundowners but as of tonight I am an ex-employee of Jacks Sport Bar and Grill. Don't drink there unless you want to deal with underage drinking and the possibility of TABC catching it. Also there were people jumping into the pool drunk and the manager didn't do anything about it. In fact she wasn't even around until an hour after it happened. The employees of the bar and the front desk couldn't get her on the phone. And last weekend there were girls dancing around and taking their shirts off and the manager told the bouncer that as long as the boyfriends weren't getting mad and there were no elderly couples in the bar that anything was ok in her eyes. The manager is just wanting people to have a good time no matter what the cost is because she wants her bar to be the "place to go for a good time" in Henderson.
wow

Alpine, TX

#11 Oct 14, 2010
It is so painfully obvious that the previous postings are from a business interest who thinks that by bashing a competitor they might benefit. I was considering giving Sundowners another try until reading this. As to service from employees, this is Henderson where the labor pool and gene pool both need a little chlorine.

Since: Feb 10

Tyler, TX

#12 Oct 14, 2010
wow wrote:
It is so painfully obvious that the previous postings are from a business interest who thinks that by bashing a competitor they might benefit. I was considering giving Sundowners another try until reading this. As to service from employees, this is Henderson where the labor pool and gene pool both need a little chlorine.
Let me make it very clear... I don't post about competitor nor do I hide behind some
damn fake name and try to drum up business by telling other people the negatives of other businesses. As for giving us "Sundowners" another try... Please don't worry about it! As for as the ex employee that posted I have no comment out of respect between two business owners. However, if it is true then it will take care of it's self in the long run.
BE CAREFUL

Henderson, TX

#13 Oct 14, 2010
Both bars are guilty of serving underage drinkers.
What happen to checking ID's?
Amused

Henderson, TX

#14 Oct 14, 2010
The waitstaff at Jack's run their mouth in town - so don't do anything at Jack's you don't want published. Especially to the chick that works at the courthouse also.

Since: Feb 10

Tyler, TX

#15 Oct 15, 2010
BE CAREFUL wrote:
Both bars are guilty of serving underage drinkers.
What happen to checking ID's?
Not true at all! Sundowners has a system that requires all DL to be swiped which checks for age and memberships. If you are a regular would be about the only time that we may not swipe your DL! Otherwise have it with you and handy!

Since: Apr 10

Henderson, TX

#16 Oct 17, 2010
My name is Susie Lee and I am the owner of Best Western and Jack's Sports Bar & Grill. Thank you for your comments and feedback. I always welcome constructive criticism since it allows us to make improvements to better serve you. I apologize if I or any of my staff have offended you or not served you to the best of our abilities. I have no tolerance for bad service or a bad experience and I will discuss some of the matters mentioned above and make sure it doesn't happen again.

Like Sundowners, you must have your license scanned and sign a membership before being served. Minors only with a legal guardian may drink alcoholic beverage as stated by Texas state law. No bar knowingly serves minor that just doesn't make any business sense.(Ironically, the former employee above was fired for sneaking drinks from her boyfriend's drink after her shift.) We have zero tolerance for minor drinking illegally.

It seems everyone has stopped by and whether you liked us or not, I want to thank you for having been in. There are many choices whether it be local, Longview or Tyler and we appreciate your business. We want to be a friendly, comfortable and fun place to be.

We understand that we may not be the choice of everyone and that's okay. We do not want to create a clique and be divided in a small community. There's the VFW, Legion, Sundowners and the new Mexican Restaurant/Sports Bar and us, and as consumers you benefit with more options. There's no reason to be posting nasty and false statements. My employees WILL NOT BE PARTICIPATING in these exchanges.

My family and I have felt very welcome by the Henderson community and have already made friendship that will be lifelong. I'm trying to get more involved in our community to make many more improvements and I hope that we can all work together to do it.

Thank you for your time and I hope you will give us another try.

Susie Lee
cracker

United States

#17 Oct 20, 2010
I was at sundowners last night and let me tell you it was awesome! My steak was perfect and the game was on and the service was friendly. Thanks for a good time
lala

Kilgore, TX

#18 Oct 20, 2010
suzilla wrote:
My name is Susie Lee and I am the owner of Best Western and Jack's Sports Bar & Grill. Thank you for your comments and feedback. I always welcome constructive criticism since it allows us to make improvements to better serve you. I apologize if I or any of my staff have offended you or not served you to the best of our abilities. I have no tolerance for bad service or a bad experience and I will discuss some of the matters mentioned above and make sure it doesn't happen again.
Like Sundowners, you must have your license scanned and sign a membership before being served. Minors only with a legal guardian may drink alcoholic beverage as stated by Texas state law. No bar knowingly serves minor that just doesn't make any business sense.(Ironically, the former employee above was fired for sneaking drinks from her boyfriend's drink after her shift.) We have zero tolerance for minor drinking illegally.
It seems everyone has stopped by and whether you liked us or not, I want to thank you for having been in. There are many choices whether it be local, Longview or Tyler and we appreciate your business. We want to be a friendly, comfortable and fun place to be.
We understand that we may not be the choice of everyone and that's okay. We do not want to create a clique and be divided in a small community. There's the VFW, Legion, Sundowners and the new Mexican Restaurant/Sports Bar and us, and as consumers you benefit with more options. There's no reason to be posting nasty and false statements. My employees WILL NOT BE PARTICIPATING in these exchanges.
My family and I have felt very welcome by the Henderson community and have already made friendship that will be lifelong. I'm trying to get more involved in our community to make many more improvements and I hope that we can all work together to do it.
Thank you for your time and I hope you will give us another try.
Susie Lee
i know there is minors drinking in your club...... they must be friends of the bartender.....
poohbear

United States

#19 Oct 22, 2010
heard there was a big bar fight @ jacks..
Police came a knocking

Tyler, TX

#20 Oct 23, 2010
Yea just the place to be...when a place has little to no control of staff over serving, and still underage drinkers. Police came broke the fight up and shut them down... Wonderful establishment if anyone else wants to go I think TABC is going to be having a party out there in the near future.

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