Aqua water department shuts off water to my mom's house

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Lance

Wayne, PA

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#1
Nov 20, 2008
 
My mom got a notice that her water was to be shut of on the day that they shut off the water. She has been in the house for 10 years and it never happened before.

She called and paid with a credit card just to get the water turned on. They tell her she needs to be at home when they turn on the water. They have up to 72 hours to do it. It has been two days so far. She can't go to work and have to wait for them.

I called the newspaper and they said they don't typically write these stories because there are too many of them.

Anyone have any idea of what I should do besides wait? Why is there only 1 water company? You can't switch and they give you bad service. Their customer service is horrible.
Judith Raidman

Flemington, NJ

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#2
Nov 20, 2008
 

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...uh... how about your mom PAY HER BILLS? I dunno.. I think if there were other water companies, they too would want your mom to ...pay her water bill.

Why the sense of entitlement? I pay for my water on time, why doesn't she?

Looks likes "personal responsibility" died long ago in America. Your post is sickening.
Lance

Wayne, PA

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#3
Nov 21, 2008
 

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Thanks Judith. You really helped. You helped me realize that people like you are of no help at all.

If you bothered to read my post, I wrote that she got the notice on the day that it got shut off. They have her phone number why don't they call? She does pay her bills and have been doing it for 10+ years.

I just wanted to know if there was something we could do to get the water turn on faster then 72 hours.

Also we did check her bank statement and the bill did get paid monthly. So there is definitely a billing discrepancy.

Looks likes the Aqua PA is always right. NOT!
Eliza

King Of Prussia, PA

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#4
Nov 21, 2008
 

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Lance wrote:
My mom got a notice that her water was to be shut of on the day that they shut off the water. She has been in the house for 10 years and it never happened before.
She called and paid with a credit card just to get the water turned on. They tell her she needs to be at home when they turn on the water. They have up to 72 hours to do it. It has been two days so far. She can't go to work and have to wait for them.
I called the newspaper and they said they don't typically write these stories because there are too many of them.
Anyone have any idea of what I should do besides wait? Why is there only 1 water company? You can't switch and they give you bad service. Their customer service is horrible.
I think the problem is just that - their customer service is horrible. It's probably all just lazy errors by the workers. Once the water is off, it probably takes a little effort to correct the problem but no one wants to take the time.
Same here

Narberth, PA

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#5
Apr 9, 2009
 

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I rent a home, no problem paying bills, but there was a mixup between landlord and renter (me) so the aqua bill wasn't paid. Got a notice in the door, while I was at work, saying water was being shut off THAT DAY. It's been three days and they haven't turned it back on. Took today off from work cause they said they would turn it on today, never came, called em, said they would turn it on in 3 days from today. THEY SUCK and so does Judith.
chris

Herndon, VA

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#6
Sep 2, 2009
 
We just had our water shutoff without proper notification. They switched the billing from quarterly to monthly last month and the first monthly bill was due Aug. 5th. They said they sent a letter out Aug. 17th that it will be shutoff in 10 days. I recieved a bill Sept. 1st for the 2 months and paid it immediatly. Well thay cam out today the 2nd and shut it off. I called and made a credit card payment and now have a double payment. Will they send me check back - Hell No! I also have to pay a 50$ connect fee. Aqua water company sucks. I am mad because they didnt even give me a month notice. All other utility companys do! We also have an infant in the house and they didnt care when I called today. I thought there was a law for that?
aqua man

United States

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#7
Sep 4, 2009
 
Hay guys I work there and yes we are jackoffs we can't do anything unless cleared from management. Without them saying anything we can't that's why and this happens all the time with notices but yea u can't win with us sorry guys go ahead and mf me but really its our bosses that do this
Mike

Trenton, NJ

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#8
Nov 2, 2009
 
Today I received a "10 Day Shut Off Notice" from Aqua Water Company, the firm that recently acquired my local water company in Lawrenceville, NJ. I mistakenly thought I had paid the bill, due Oct. 21, and I had not. Instead of sending me an overdue notice, their first communication was a Shut Off Notice, notifying me that they will be shutting off my service at 8am on November 9.
I doubt it would be legal for them to shut off my water with one communication sent through the mail.
Joe

Mechanicsburg, IL

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#9
Nov 9, 2011
 
I hate the way aqua do biss and we the consumer cant du anything about it
Aqua water department shu

Havertown, PA

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#10
Nov 9, 2011
 
GOOD! ALSO,HAHAHAHAHAHAHAHAHAHAHAHAH AHA
Pig Benis

New York, NY

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#11
Nov 10, 2011
 

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Aqua water department shu wrote:
GOOD! ALSO,HAHAHAHAHAHAHAHAHAHAHAHAH AHA
Seriously. I mean, who cares about white trash scum, they don't shower anyway and only drink beer, so why do they care if the water is shut off ?
Maria

Lansdowne, PA

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#12
Nov 12, 2011
 
Would you share your water with someone who doesn't have any?
I am not talking about able bodied people who won't work. I am talking about people who want work any job but their are none or the people who can find some work but it doesn't pay enough to cover the essential bills...water, heat , light rent, mortgage, HIGH TAXES ON EVERYTHING EVEN FOOD ETC...or can't work but need to swallow a pill or wash their face and hands etc...
Do we have a right to expect human compassion and mercy? Or do giant companies have a right to make people suffer because of an error in billing or any of the above?
highlands county fl

Gainesville, GA

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#13
Apr 29, 2012
 
Has anyone's bills been going up my bill is never over 50 this pass monthbit was a 100 dollars I called aqua. They didn't want o here it I called them again today because my water smells like bleach an told them it was bothering my skin an I'm pregnant an I am not drinking this water they told me someone would come out they lord no one ever showed who can I contact about this company this is bullshit they don't ever want to help or do anything
ashamed of aqua

Danville, IL

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#14
Jun 3, 2012
 
yep I work for the jackasses to and aqua man is right you cant do a damn thing without a managers ok and it has to come from the ol pres. nick debenidictis himself aqua is a horrible co. to do business with and I feel for our customers for we have no customer service. because the co. is micromanaged way to much no trust in it's employees.
Davenport

United States

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#15
Jun 3, 2012
 
You are sleazy.
ashamed of aqua

Danville, IL

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#16
Jun 15, 2012
 
who's sleazy me for speaking the truth.
mike

Havertown, PA

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#17
Jun 21, 2012
 
I work for Aqua.They are horrible.They don't give a rats ass about thier customers or employees!!!!
shar

Port Carbon, PA

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#18
Aug 3, 2012
 
Lance wrote:
My mom got a notice that her water was to be shut of on the day that they shut off the water. She has been in the house for 10 years and it never happened before.
She called and paid with a credit card just to get the water turned on. They tell her she needs to be at home when they turn on the water. They have up to 72 hours to do it. It has been two days so far. She can't go to work and have to wait for them.
I called the newspaper and they said they don't typically write these stories because there are too many of them.
Anyone have any idea of what I should do besides wait? Why is there only 1 water company? You can't switch and they give you bad service. Their customer service is horrible.
its not only you guys who have noticed the poor customer service manners.they need to provide polite custmer service 101class.these people forget that customers help make them a paycheck.i would send a written complaint to aqua head and be sure to keep yourself a copy.
shar

Port Carbon, PA

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#19
Aug 3, 2012
 
I hate aqua.get new management.hated the employees too till they said the management force them to treat customers rude and ignorant.there should be a class for aqua courteous 101.
littlewylam

Kingston, PA

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#20
Mar 25, 2013
 
aqua water co, are a bunch of asses they post a 3 day shut off notice on my door .with one date. and give me another dater for 48 hr notice. I call them. and they said theres nutn they can do. I am paying my bill on wed.they want to shut me off on mon before the bill is to be paid. and there customer skillssuck.

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