Suffolk launches 852-Cops nonemergenc...

Suffolk launches 852-Cops nonemergency help line

There are 45 comments on the Newsday story from Jul 29, 2008, titled Suffolk launches 852-Cops nonemergency help line. In it, Newsday reports that:

On July 16, 1994 neighbors and friends heard the screams of Kathleen Ginty as an ex-boyfriend used a samurai sword to stab her repeatedly for more than 20 minutes.

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Knows better

New York, NY

#1 Jul 29, 2008
Don't be fooled thinking when you call for a real emergency that you will have any less trouble getting thru......It doesn't matter what phone number you dial if they are all being answered by the same people! Do you realize that all the Non-emergency calls are answered by the same small group of overworked operators that handle your 911 calls. How many people who read this have gotten put on hold when calling 911, this will not change until the County hires more operators to handle the calls. Levy needs to fix the problems, not just mask them. If you have had trouble getting your call answered on 911, speak up…don’t let Levy risk your families lives!!!!!
The Truth should be told

New York, NY

#2 Jul 29, 2008
I just curious…have you ever gotten a tour of the Suffolk 911 center and the new 852-cops call center? Do you realize that there is no difference, all these calls go to the same phones, the same 9 or 10 operators? There is no NEW 852-COPS Call center!!! You should really investigate your stories more before you mislead the public.
Buck Melanoma

Annandale, VA

#3 Jul 29, 2008
What's the difference. The overpaid, underworked Suffolk County police officers will still take 3 hours to respond. You have a better shot getting into your car and driving over to your local fire house to flag one down.
Duh

West Babylon, NY

#4 Jul 29, 2008
We need more 911 operators. My husband and I were in a car accident and badly hurt. We called 911 and were put on hold.
wow

South Salem, NY

#5 Jul 29, 2008
Not the cops there average responce time is around 6 minutes. From the time they get the call. Pretty good considering the size of some of the sectors they patrol. The delay is in the center and prioritizing of the call. The new number still go's straight to the same dispatchers and prioritizing of calls. Now they just have another phone to answer...

Buck Melanoma wrote:
What's the difference. The overpaid, underworked Suffolk County police officers will still take 3 hours to respond. You have a better shot getting into your car and driving over to your local fire house to flag one down.
The Truth should be told

New York, NY

#6 Jul 29, 2008
Duh wrote:
We need more 911 operators. My husband and I were in a car accident and badly hurt. We called 911 and were put on hold.
No one should have to wait on hold when they or someone they love are injured..having an average of 9 people answering the phones for all of Suffolk County is a crime!!! Write and call your legislators...they need to fix this and fix it now!!! All residents of Suffolk County are at risk if they cannot even get an operator on the phone when help is needed. How will this County ever handle a major disaster, if we can't even man the phones during a thunderstorm? With all the emergency drills this county does to be sure we are ready for anything..they never take into account the 911 system. Without that, there is no one responding to help anyone!!!
Common Sense

Pearl River, NY

#7 Jul 29, 2008
How about this.... settle your own problems and leave the Police out of it? Or fix your faulty alarm system and stop having them respond when you trip it accidently! Or perhaps we could all just learn how to drive and thus no "accidents"! Or perhaps keep your legs crossed and don't bang out 3 kids with a crackhead... and then cry to the police when your "relationship" goes bad! Maybe we could ask folks to resepct each other and not have a need for the police to "correct" your bad behavior... Whoops... did I say that all out loud? Only dreaming again!

Since: Apr 08

AOL

#8 Jul 29, 2008
THIS PAST SUNDAY I CALLED THE NON EMERG #, & GOT A RECORDING, THAT THE SYSTEM WAS TEMP. OUT OF SERVICE ...PLEASE CALL LATER.... I THEN CALLED 911 FOR THE NON EMERGENCY SITUATION, & STATED SO AFTER THE OPERATOR ANSWERED.... HE TOLD ME THAT ULTIMATELY....BOTH #s ARE ANSWERED BY THE SAME OPERATORS.....AINT THAT A KICK IN THE PANTS????
Common Sense Novel Idea

New York, NY

#9 Jul 29, 2008
Common Sense wrote:
How about this.... settle your own problems and leave the Police out of it? Or fix your faulty alarm system and stop having them respond when you trip it accidently! Or perhaps we could all just learn how to drive and thus no "accidents"! Or perhaps keep your legs crossed and don't bang out 3 kids with a crackhead... and then cry to the police when your "relationship" goes bad! Maybe we could ask folks to resepct each other and not have a need for the police to "correct" your bad behavior... Whoops... did I say that all out loud? Only dreaming again!
Perhaps if the police department would have some common sense and would stop responding on every call that comes into the 911 or 852-cops the public would follow suit and handle some of their own problems. When the police department has to respond for ducks in the road, or deer grazing in the median of Sunrise, or to assist every person who has a stopped up toilet or a broken pipe……852-cops should be to give the public information on where they can turn for help other then the police….. instead it has turned our police department into a bunch of overpaid babysitters. When you have a police officer sitting on a downed tree waiting for the town or lipa for an entire day after a storm, something needs to be done, if the police department only responded on real calls, you could cut the number of cops needed big time...
The Truth should be told

New York, NY

#10 Jul 29, 2008
WOODY from ST JAMES wrote:
THIS PAST SUNDAY I CALLED THE NON EMERG #, & GOT A RECORDING, THAT THE SYSTEM WAS TEMP. OUT OF SERVICE ...PLEASE CALL LATER.... I THEN CALLED 911 FOR THE NON EMERGENCY SITUATION, & STATED SO AFTER THE OPERATOR ANSWERED.... HE TOLD ME THAT ULTIMATELY....BOTH #s ARE ANSWERED BY THE SAME OPERATORS.....AINT THAT A KICK IN THE PANTS????
Yes Woody it is a kick in the pants...Did you know Levy wanted to be a magician when he was a kid? He is still playing with smoke and mirrors!! Only your tax dollars pay for it know, and he is putting peoples lives at risk.
What the

Bronx, NY

#11 Jul 29, 2008
If its not an emergency then their should be a Lower Level Service then a Police Officer that makes much less money to come take a report. Sounds great to me! Tax Payers could do well with this program. The Police would need alot less full Police Officers if they just did the emergencies.
What the

Bronx, NY

#12 Jul 29, 2008
One number gets you a Cop and the other gets you a Rubber Gunner!!
The Truth should be told wrote:
<quoted text>
Yes Woody it is a kick in the pants...Did you know Levy wanted to be a magician when he was a kid? He is still playing with smoke and mirrors!! Only your tax dollars pay for it know, and he is putting peoples lives at risk.
Informed

AOL

#13 Jul 29, 2008
Suffolk PD
3rd, eight five three 8300
4th 8400
5th 8500
You get the picture...And the "desk" can patch any calls they receive to the Dispatcher direct.
MCR

United States

#14 Jul 29, 2008
Duh wrote:
We need more 911 operators. My husband and I were in a car accident and badly hurt. We called 911 and were put on hold.
You need to drive more slowly and more carefully, and request less county services do to your carelessness, fatness, and stupidity
MCR

United States

#15 Jul 29, 2008
You people are all idiots

Of course the calls are answered by the same customer service reps, er 911 operators

The new nonemergency number puts you into a lower priority, lower routed queue, using telephony technology... 911 calls are routed to the top of the queue and answered immediately

Doh - back to your dog food bowls now
MCR

United States

#16 Jul 29, 2008
Common Sense wrote:
How about this.... settle your own problems and leave the Police out of it? Or fix your faulty alarm system and stop having them respond when you trip it accidently! Or perhaps we could all just learn how to drive and thus no "accidents"! Or perhaps keep your legs crossed and don't bang out 3 kids with a crackhead... and then cry to the police when your "relationship" goes bad! Maybe we could ask folks to resepct each other and not have a need for the police to "correct" your bad behavior... Whoops... did I say that all out loud? Only dreaming again!
Spot on! Hurrah!
F-U, all you dirty DNS
D stands for Dirty
N stands for the N-Word
S rhymes with Tricks
Duh

New York, NY

#17 Jul 29, 2008
Informed wrote:
Suffolk PD
3rd, eight five three 8300
4th 8400
5th 8500
You get the picture...And the "desk" can patch any calls they receive to the Dispatcher direct.
The Desk will patch you to 911 non emergency number.
Noman

New York, NY

#18 Jul 30, 2008
Common Sense wrote:
How about this.... settle your own problems and leave the Police out of it? Or fix your faulty alarm system and stop having them respond when you trip it accidently! Or perhaps we could all just learn how to drive and thus no "accidents"! Or perhaps keep your legs crossed and don't bang out 3 kids with a crackhead... and then cry to the police when your "relationship" goes bad! Maybe we could ask folks to resepct each other and not have a need for the police to "correct" your bad behavior... Whoops... did I say that all out loud? Only dreaming again!
Ah! The good ole' days!
StevieLevyBlows

Scarsdale, NY

#19 Jul 30, 2008
Duh wrote:
We need more 911 operators. My husband and I were in a car accident and badly hurt. We called 911 and were put on hold.
Being put on hold for 911 in Suffolk County is a common problem, even during non-peak hours. Levy is a con artist whose best attribute is promoting himself. The County needs to dedicate more 911 operators to answering the phones and they need to have a true non emergency call center with seperate operators. It's only a matter of time before someone dies due to the County and Levy's cheap ways. Fire a few of your friends, Stevie and put the money into doing something for the people of the County.
alternageek

UK

#20 Jul 30, 2008
the only idiots are those calling 911 and not their local station for mudane issues (loud parties, barking dogs, cat in the tree, etc). even when my car was broken into, i didnt call 911 as it wasnt an emergency.

when i lived on long island my parents never had an issue with calling the station and them coming out to sort things. i think the longest we waited was 3 hours and that was when my sisters license plates were stolen - which we were fine with because it wasnt an emergency. an annoyance sure, but nothing that was a matter of life and death

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