HARLEYSVILLE INSURANCE: Worst Experience Ever

Posted in the Harleysville Forum

Adian

United States

#1 May 23, 2012
I need to shop around for a real insurance company, and I should have done a Google search for complaints before signing on the dotted line. What a nightmare.

Any suggestions for a good, honest insurance company?
cooper

United States

#2 May 23, 2012
i thought we were the only ones who had a horrible exp with them. lol. guess not.
Went with Geico

United States

#3 May 24, 2012
And glad I did!

Sherrie
ditto for me

United States

#4 May 31, 2012
a wretched time dealing with harleyville
Neil P

United States

#5 Jan 12, 2013
Sorry to ruin the party. Nothing but good things to say about Harleysville Insurance.
The Worst

Dunedin, FL

#6 Jul 22, 2013
Our home was destroyed by Hurricane Sandy, the adjuster, Ryan, met me at house and declared it uninhabitable and estimated the cost to repair at 100K.

Harleysville uses a fly by night company, Colonial Claims. The adjuster told me with a straight face." I get paid to give you money" I said, Ryan, I find that hard to believe, he replied, "I get a commission on what you get for a settlement"..I knew he was the biggest BS artist at that point. Turns out Harleysville wrote us a check for less then half of what "Ryan", the BS artist said. Stay away they are crooks.
kim

Oxford, PA

#7 Nov 29, 2013
We had a fire on June 24 of this year. Lightning struck our home. I knew I was in trouble when my agent who lives in the same neighborhood put his hand on my shoulder and said "Harleysville has its problems , but you'll be all right". Well the fun began there. I called the insurance co after the fire trucks as and the fire Marshall who deemed my house inhabitable left. I got the after hours people. When I told her the house was not liveable and where should I go, she replied I don't have that kind of authority to say and that someone would get back to me I n 24 to 48 hours. So with that said I stood in my driveway I n the rain with three kids my husband,two older small rescued dogs and two kittens. Knowing no hotel would take me with that combo we headed to our beach getaway. The next day still nobody called. I had to make the first contact. Immediately I was grilled about the fire as if I made it up. It was three weeks before suitable housing was found.( I found it). 76 days went passed and my house was no where near fixed. The builder built the entire house in 90 days and here we were needing new wiring, cleaned, painting and some not all new flooring. 4 days after the fire I received a phone call from a one joe L. He preceded to litteraly scream at me implying I was a liar and a theif. Real professional. I ended up calling nationwide complaint dept (they bought out harleysville) which was followed by a phone call from harleysville national c!aim director he seemed nice enough but at this time I'm figuring this is how they conduct business. Anyhow, they didn't want to pay cost to fix this house. They came up with lowballed figures and told us we had to find a contractor that would work with their numbers. They not once helped us get contractors. Joe L boss Karen G in the interim was emailing my husband and makeing statements like she would only address our questions on Tuesdays. Utter nonsense. I told her we had a premium policy and they better get this done. Then we get "you pay the contractors, submit the invoices and we will pay you. Why do I even have insurance? So out of frustration and we wanted to go home, we ended up paying $15,000.00 of our money so we could go home. I won't even go into what servpro did. They did settle up and paid us but it was a pure hell expierence. I would rather rip off my finger nails than to ever deal with this scumbag company again. Oh by the way. Had this company for 16 years never one claim and this is how they treat what was a loyal customer when a horrible thing occurred. Utmost disgrace.

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