Good luck with the letter... One would think the rules are a "two-way-street". Sadly, they are not. S/L will ignore it and your attorney and your depot will give you the silent treatment and limit their conversations with you and so will your DM and ZM.I'm gonna try both your suggestions. I am going to load Friday for Monday and not touch it on Saturday. And I will leave Backstock on Saturday in my power stores to empty all but the Friday load. I agree we need to get off the deferrment. It distracts from focusing on the shelves to focusing on the truck......Hey who didn't get paid this week? Oops, they breached the contract. I'm writing them up. Sending a letter to Hanover because my attorney says it's the same as them writing us up. Three of the same violations in 12 months gives us the right to cancel the agreement and still keep the route.....not sure what good it will do but hey.
Send enough letters of breach of contract, will only get your attorney a response from the "Corporate Eel" (their counsel) telling him/her to advise you to: sell, sue, or shut-up.
Larger I/O's have tried. If you "push" hard enough, they'll "push back", trust us...
We applaud your effort!