Kool Smiles making some parents frown

Kool Smiles making some parents frown

There are 210 comments on the WAVY Norfolk Hampton Roads story from Nov 17, 2008, titled Kool Smiles making some parents frown. In it, WAVY Norfolk Hampton Roads reports that:

For some Hampton Roads parents, their child's first trip to the dentist became their last .

Join the discussion below, or Read more at WAVY Norfolk Hampton Roads.

Never Again

Norfolk, VA

#24 Nov 18, 2008
They are very famous for saying alot of dental work needs to be done, but other dentist will say different, guess if your not paying for it out of your pocket, what the heck have it done at taxpayers expence

Norfolk, VA

#25 Nov 18, 2008
Kool Smiles is giving REAL pediatric dentists and dentistry in general a bad name
Robyn Owsley

Virginia Beach, VA

#26 Nov 18, 2008
A few years ago, after an accident, my daughter went to her regular dentist in Va Beach. He put a silver crown on a baby tooth without my consent or knowledge. When I refused to pay for it, he filed a judgement against me and had my pay garnished. I will never again recommend Dr. Townsend Brown. So you see? It's not just KoolSmiles. They all do it.

Virginia Beach, VA

#27 Nov 18, 2008
My daughter was also seen my Kool Smiles and a 6 years old now has 6 crowns which I think is ridiculous. I was also not allowed to go with my daughter and was told that the process was needed ASAP. When we showed up to have it done they "supposedly" found two more teeth that needed crowns. I think what they are doing to children is quite disheartening.

Virginia Beach, VA

#28 Nov 18, 2008
We have seen several children from there with large treatment plans they didn't need any of it.
Kool Smiles treats alot of Doral and United Concordia Patients. Pedio crowns are easy and very low in cost. The parents should complain to insurance companies and submit copies of xrays and treatment plans to them so the insurance compaies can step in and start pulling charts and checking work that has been done. It's called fraud and it cost all of us money not to say what it does to the children. Whom have complained to us they were hurt there from treatment and some just started to cry before we even looked in there tiny mouths that is what is truly sad. All of this for a buck. Some one needs to shut them down! I would recommend strongly that any parent that may have had work done or is planning on having work done see another dentist or submit your concerns to the dental board or insurance company with copies of xrays.

Columbus, OH

#29 Nov 18, 2008
As I was reading this story, I started wondering if this was isolated to this particular firm or if the same thing has happened in other parts of the country. Unfortunately, when I did a google search, the same complaints were stated in Atlanta, Boston, Yuma. It only took me 5 minutes to find 3 other cities with the same complaints!! The families of these children should look into filing official complaints against the doctors.

Virginia Beach, VA

#30 Nov 18, 2008
I AGREE WITH YOU 100% there is no way in this world that I would let ANYONE TELL ME I CAN'T BE NEAR MY DAUGHTER, especially when it comes to her health..Their so called policy would NOT keep me from being with my daughter, and then I would take her out of their so fast...
Smart Daddy wrote:
What amazes is me is how quickly parents give away their parental rights. Get a backbone! If somone, anyone, wants to do something with my child that I don't want done, it doesn't happen. There is no paperwork in the world that disallows me to take posession of my child, physically if need be, and no dental-goon can prevent that regardless of policy. If their policy is to disrobe your child would you let them? If their policy is to scream at your child would you let them? From what has been said, their policy has you ABANDON your child, and that is disgusting. Be parents, protect your children, at all costs, no matter what, regardless of someone elses policy, on your terms, because they are your children. That responsibility comes with the title parent; you owe your children that.
LSC Chesapeake

Chesapeake, VA

#31 Nov 18, 2008
I also took my child there at 4 years old. And she now has 4 crowns. I was also denied to go with her. She is now terrified of the dentist, i just wish i had gotten a second opinion instead of believing kool smiles. My daughter is now 6 and doesnt want anyone to see her teeth. Its very sad. She is such a pretty girl and hopefully when her teeth fall out she will get back to normal. They also blow dry their hair when they are done to hide all the tears. I also witnessed an assistant telling a child crying for his mother to shut up. This was in portsmouth. NEVER AGAIN!!!!!!!
concerned mom

Norfolk, VA

#32 Nov 18, 2008
check out this website...www.dentistthemenace .com

Virginia Beach, VA

#33 Nov 18, 2008
I almost took my daughter there and I am so glad we did not.However there is a lady who drives around in the KoolSmiles car all the time and once ran my boyfriend into another lane because she got over w/out putting on a turning signal or anything.Then we saw her out about again on a Saturday speeding her way through a neighborhood.We even called and complained and nothing was done because we have seen her out and about since then.It's obvious that it's a careless company with deep pockets.I would never in a million years take my child there even if it were the last dentist office around for miles.
mom of two

Norfolk, VA

#34 Nov 18, 2008
I made an appointment at Kool smiles for my three year old unfornately i did not get to take her my grandmother did and she called and told me that they would not let her bak with my child as she screamed and when she spoke to the doctor my three year old needed four crowns and three fillings with laughing gas so hold her still.....we have tricare dental insurance because my husband is in the Navy so only about half of the work was covered and none of the laughing i am so happy that she called me and i told her not to do it and i am so glad because none of that was called for i am so happy they did this article thank you
Sherelle Wingate

United States

#35 Nov 18, 2008
I take my children to Kool Smiles as well, and this definitely has me wondering now. I allowed them to put three crowns on my son's back teeth, and now I feel the need to take him to another dentist to see if they were even necessary. With my daughter, when she went to one dentist appointment she had no cavities and then at her next six month cleaning and check up she suddenly had seven cavities and needed to get two teeth pulled. Now I will be finding another dentist for my children, as Kool Smiles are convenient but they are not the only facility that accepts medicaid, and my children will not be going back.

Thank you for the scoop, Wavy!
Sherelle Wingate
Sherelle Wingate

United States

#36 Nov 18, 2008
I will definitely find out from elsewhere if my son's three crowns put in his mouth were necessary. As well as the fact of my daughter have seven cavities in a visit and at the previous six month check up she had none, and nevermind the fact of them wanting to pull several of her teeth. My youngest son also had zero cavities, and jumped to four at his next six month visit. I am also a witness to the fact that they do not allow the parents to attend the back with their child, and no it is not right, but the only thing to do was pray they came out alrighrt or there was to be a problem. None in the future for me and mine because my children with medicaid will be attending another dentist, having no more work to be done at KOOL SMILES!

Atlanta, GA

#37 Nov 18, 2008
The majority of the kids that this company sees are MEDICAID pts. and more than half of these kids have never even been to the Dentist, ANY Dentist when they walk through their front door.

The kids that KoolSmiles Dentists see are lucky to have them available because there are not other Medicaid Providers in the area, even if there were the chances of the patients actually showing for their appointments are slim.

Over 50% of 5-9 year olds have at LEAST one cavity and that number increases to 78% among 17 year olds.

Also, what you may be able to see with the naked eye is totally different than what they can see with the suggested 6 month follow ups (x-rays, etc.).

Preventative care is vital to the oral health of any child.

Virginia Beach, VA

#38 Nov 18, 2008
Very Pleased Parent you Work for them. Your percentage and quotes give you away. Good speech keep selling that bill of goods the the parents and your self that what your company is doing is fine and ok. I work for a dentist that has Examed alot of your patients and NO THEY DON'T NEED THE WORK. Yes we see Medicaid Patients and No alot of them do not have the cavities you state really a very small faction of them do. Your company prays on innocent children and there families that think what you are telling them is the truth and because they are poor there teeth are bad please. Whats the excuse for the Military Families that have insurance and children see the dentist on a regular base as well should they be jumping up and down because you take there insurance. I have sent several xrays along with treatment plans to both of those insurance companies that Kool Smiles said they needed with our findings we have recieved calls back from them on locations of each of these. Parents keep your treatment plans and seek a lawyer you have a leg to stand on! If your children had work done get your xrays see another dentist and get a lawyer.
Erin Smith

Newport News, VA

#39 Nov 18, 2008
Both of my children have been to Kool Smiles in Hampton and the first time we went I was a little appalled to the fact that they REFUSED to let me go into the room with my boys. I asked and was told it was policy. When both of my boys were done with their exam I was informed that NOT only did they need caps/crowns, filling AND teeth pulled - they don't have enough teeth for all of the work they were asking for. I took my youngest back for his crown and extraction, because I thought it was what he needed, I was told he needed it ASAP. I had to take him out of school for two days because he had such a bad time with the extraction and almost had to take him to the ER for the bleeding he had. He was only 6! I have NOT been back since because the truama my son went through he does NOT want to go back to Kool Smiles. My older sons crown that was put onto his tooth fell out about 6 months later (talk about a waste). My boys will NOT be returning to Kool Smiles - and no we are NOT on Medicade either, we're active duty so we have United Concordia. If you want my honest opinion, United Condordia should put Kool Smiles on their "not allowed" list. They are just ripping off the military just as bad as the people who do have Medicade. That is just down right WRONG.
Dental Professional

Norfolk, VA

#40 Nov 18, 2008
I agree with Sheri that "very pleased parent" works for kool smiles. I work for a dentist that also accepts medicaid patients. I do see many people for the first time that do have numerous decayed teeth. However, I have never seen one that needed eight. The stories consistlently state of four to eight crowns needed and not allowed access to their child. It would almost appear as if everyone has been traumatized by a dentist at some time or another. A lot of people just wait too long and are in pain arriving at the office, so they are already tramatized before even seeking care. However, to create trauma in a child is a different story. I spend so much time building trust with my patients, no matter how small or scared, that it's hard to fathom why anyone in the health field would do otherwise. Now, all doctors have different stlyes, some aggressive, some conservative, and of course, many are in between. I disagree with Ms Owsley who stated she brought her child into an office for treatment after an accident, and refused to pay for one crown. Without any further facts, one crown after an accident seems reasonable. Her comment of everyone does it is not accurate, and no, I do not know the doctor in which she referred. However, the consistentcy of the kool smiles stories seem to need further investagation. Sheri was dead on when recommending to parents to file a complaint with their state's board of dentistry. Here in Virginia the number is 1-800-533-1560 or go to www.dhp.virginia.gov/dentistry . Click on "file a complaint". Take care of the little ones.

Norfolk, VA

#41 Nov 18, 2008
does it really matter whether the kids have medicaid as their insurance or some other insurance? should they be treated differently because they have medicaid vs. other insurance? it shouldn't matter what kind of insurance the kids have... they should still be able to get quality dental care... I am not taking my kids back to Kool Smiles.. I think they have been traumatized enough and I feel like a complete (can't use that word here) for having put them through that... So my search starts tomorrow to find a dentist to take care of my kids dental needs, one that will hopefully work with them through their fears and will definitely let me sit with them and hold their hand if they so request..
Sarah M

Virginia Beach, VA

#42 Nov 18, 2008
Hmmmmm..very pleased parent, I received a call from Kool Smiles this weekend. I didn't know the number so I didn't answer it. I did a reverse phone look up and lo and behold it came from Georgia..
sherri parks

Suffolk, VA

#43 Nov 19, 2008
i know they do not allow parnets in the back.. i took my son two years ago there and when they took him to the back they told me i was not allowed it was policy for me not to go.. so he went on back and to do a cleaning and he got scared and asked for me .. they took it upon theirselves to push him back he asked to get up another added the group and then another , after he fought them for 15 minutes begging to be let up . they bought him out and he told me and i got upset and told them and never went back... so i know how they work...

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