Kool Smiles making some parents frown

Full story: WAVY Norfolk Hampton Roads

For some Hampton Roads parents, their child's first trip to the dentist became their last .
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181 - 200 of 207 Comments Last updated Oct 18, 2013
someone in tx

Nacogdoches, TX

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#277
Jul 11, 2011
 
something isnt right about that. a three year olds wisdom teeth wouldnt have even begun to develop. you need to look into that.
Jose Cabral

Newport News, VA

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#278
Aug 4, 2011
 
Went to Kool Smiles in Newport News, VA at the Warwick and Denbigh location and I must say that this place is a rip off and scam. Took my 8 y/o son in for some chipped teeth. Was told that my son would need a root canal and $300.00 out of pocket procedures. Took to a reputable Dentist and was told that a root canal suggestion was absurd. Only needed a cap, nothing else.
IF YOU LOVE YOUR CHILDREN AND DON'T LIKE TO GIVE AWAY MONEY: DON'T TAKE THEM TO KOOL SMILES!!!
dennis dds

Le Mars, IA

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#279
Dec 3, 2011
 
Allison wrote:
Just to explain - for checkups and cleanings you can watch through the window. For further procedures they go to a back room where you cannot see or hear anything as a parent. And, yes, denied access, even when I asked to go back. Also, for $70 they will use a "restraining blanket" ... a heavy blanket that they will lay over your child so they cannot use. I was told this before the procedure and asked to sign a permission form for this. I told them if my child is that upset, then just let me go back there. They told me no over and over, and I told them if it gets to the point of them needing a "restraining blanket" that they can clean it up because I will not sign the permission form for that.
We have good insurance and my son is a very well-behaved child. We went to this dentist because we were looking for a kid-friendly environment. What we found was a money-making corporation whose dentists were extremely disrespectful. You are better off at your local family dentist office.
Children ask many questions while receiving treatment but after a while the dentist doesn't have time to deal with that. Enough is enough already. Some kids would talk your ear off not al lowing you to get any dental treatment done. Dennis
bleh

Sorrento, FL

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#280
Dec 4, 2011
 
We went into kool smiles in Hampton and the place smelled like urine. Waited for 15 mins and heard kids screaming in the back without parents.

Grabbed our paperwork, tore it up and ran out.

The sign out front should read "ghetto smiles".
Lisa

United States

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#281
Dec 5, 2011
 
bleh wrote:
We went into kool smiles in Hampton and the place smelled like urine. Waited for 15 mins and heard kids screaming in the back without parents.
Grabbed our paperwork, tore it up and ran out.
The sign out front should read "ghetto smiles".
I agree with you 100% I started this forum. I have started this whole news and everything bout kool smiles. They are horrible.
maryann

Quincy, MI

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#282
Feb 11, 2012
 
Cool smiles capped Crowned my daughter`s teeth alllll of them they didn`t even leave one white and the worst thing is they didnt put nothing to nume her only this little gel and they tied her to a board so she wouldnt move she was crying she was only 3 years old and she didnt have that much cavaties only like 3 but for her teeth all to be capped wasnt good she`s seven know and she bleeds from her gums a lot couse of those things and say that her teeth hurts don`t know what to do and her friends make fun of her teeth.......
wimpering patients

Birmingham, AL

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#283
Mar 8, 2012
 
L Taylor wrote:
My 3 year old son had a procedure done at the Hampton office and so far it went good. He had w wisdom tooth pull. The only thing that I did not like was that I felt like my son was a gold fish in a bowl because I was told that I could not go in the back where he was gettting his teeth looked at and cleaned. But now that I know it is my right to be with him I will be.
Yes , so that you can totally interfere with the progress the dentist is making without you being in the room. You're supposedly going to someone who is a trained expert to do a job yet you think your presence somehow makes a positive difference. Screw you, you nagging incompetent parent.
wimpering patients

Birmingham, AL

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#284
Mar 8, 2012
 
Lisa wrote:
<quoted text>
I agree with you 100% I started this forum. I have started this whole news and everything bout kool smiles. They are horrible.
Your incompetence and negligence in not enforcing the brushing of your child's teeth is why there is a problem. You should be ashamed as a parent for creating the problem and then bitching to the person who is trying to correct YOUR bumbling lack of exercising responsible child care at home.
wimpering patients

Birmingham, AL

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#285
Mar 8, 2012
 
dennis dds wrote:
<quoted text> Children ask many questions while receiving treatment but after a while the dentist doesn't have time to deal with that. Enough is enough already. Some kids would talk your ear off not al lowing you to get any dental treatment done. Dennis
Well said!
ashly

United States

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#286
May 2, 2012
 
tlouisechad wrote:
I took my child to Kool Smiles in Atlanta and she's been back twice. The dentist was really, really good with her explaining what each of the tools did before she used them on her. It calmed her down and she was really good and not nervous. As far as going in the back vs. watching through the window, I asked about that and you are allowed to go back if you just ask--as I did. It's not Kool Smiles' fault if you can't ask a simple question. I'm sure each of the offices vary in care but the one here is fantastic and very reasonable in price. I just hope some of you who seem to be blowing this out of proportion will take a step back and see that they have one of the LOWEST complaints of any of the children dental places--I did a little digging--and that they are often confused with Small Smiles, which DID have a lot of complaints and none of the quality measures in place Kool Smiles has. Anyhow, as far as third party ratings and government audits go, Kool Smiles is really a GREAT company. My 3-year old agrees.
SIKE SIKE SIKE
gaingreen

Hampton, VA

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#287
May 2, 2012
 
dennis dds wrote:
<quoted text>Children ask many questions while receiving treatment but after a while the dentist doesn't have time to deal with that. Enough is enough already. Some kids would talk your ear off not al lowing you to get any dental treatment done. Dennis
This isn't about how much the kids talk, it's about the shady practices of kool smiles.

Jackass
gaingreen

Hampton, VA

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#288
May 2, 2012
 
wimpering patients wrote:
<quoted text>Yes , so that you can totally interfere with the progress the dentist is making without you being in the room. You're supposedly going to someone who is a trained expert to do a job yet you think your presence somehow makes a positive difference. Screw you, you nagging incompetent parent.
A parent has every right to be by the child's side.

The only incompetent person I see here is you.

Go away jackass

Since: Jun 12

Location hidden

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#289
Jun 6, 2012
 
dental checkup is very necessary.nowadays there are number of dental care which provide us with whitening, implant etc. they provide special care for children and everything is done in front of their parents.

source:http://www.seapointclin ic.ie/dental-implants-dublin-i reland.html
Chen Baishun

Tallahassee, FL

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#290
Oct 15, 2012
 
wimpering patients: No, no, no. Parents MUST be allowed to be with the child. In fact, the dental clinics that prohibit parents have been scamming Medicaid by doing unnecessary dental work. Small Smiles did this, and so did the Tish Ballance/DeRose clinic in North Carolina.

maryann: Look up the Ballance/Derose clinics in North Carolina and what they did. Ask for the X-Rays.
Anonymous

Chennai, India

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#291
Oct 16, 2012
 
Ya! really nice i have earned great information by your posts.[url=http://www.caliberd ental.com/]Affordable dentist[/url]
viola

Norfolk, VA

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#296
Nov 9, 2012
 
Watch out for the billing system, make sure they accept your insurance. One day they do the next visit they don't. I got a bill three years later.
abe

AOL

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#297
Nov 14, 2012
 
Yes it your right, your son is only three (3) he is very young to be on his own you need to challenge this whoever whatever policy kool smile made up, this may be done at other kool smile offices to other children and it your right to be there with your son anything could happen, you should still investigate this policy of not being there with your young child, and you are not in their way, unless there is something to hide
abe

AOL

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#298
Nov 14, 2012
 
A three (3) year old have wisdom tooth, something very wrong here, whatever papers you sign I would ask for a copy of the procedure that was done, don't let them scare you or put your name on a watch list, or write their head office for a copy of their policy, probably insurance fraud or someone don't know what they are doing, something very wrong here
someone in tx wrote:
something isnt right about that. a three year olds wisdom teeth wouldnt have even begun to develop. you need to look into that.
abe

AOL

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#299
Nov 14, 2012
 
Absolutely right, always get a second opinion, you didn't shake the tree for that money also try to stay with a family dentist
Jose Cabral wrote:
Went to Kool Smiles in Newport News, VA at the Warwick and Denbigh location and I must say that this place is a rip off and scam. Took my 8 y/o son in for some chipped teeth. Was told that my son would need a root canal and $300.00 out of pocket procedures. Took to a reputable Dentist and was told that a root canal suggestion was absurd. Only needed a cap, nothing else.
IF YOU LOVE YOUR CHILDREN AND DON'T LIKE TO GIVE AWAY MONEY: DON'T TAKE THEM TO KOOL SMILES!!!
denise

Hampton, VA

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#300
Dec 13, 2012
 
Dental Assistant wrote:
<quoted text>
I am certainly not taking up for these places, so don't even think that. I don't know if they told you he was having a wisdom tooth extracted or what, but 3 yr olds don't have wisdom teeth yet, even the tooth bud of the wisdom tooth is not forming yet! Let us know if that's something they told you I'd like to know.
well i guess i wont be going there with my three children!!! i miss NJ and DR Russelle Singelton :(

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