EXACTLY!There's a reason why 3 other restaurants who have been at the same locations as Tony Soprano's have failed. CUSTOMER SERVICE. I feel very intimidated by some of the people there. The food is AWESOME but the CUSTOMER SERVICE is awful too many times. Sometimes they're nice but I think they hate their jobs and it shows.
SOS, just like the Water Ice place where they go about the business, texting and/or yakking on the cell about what Maria did last night at the party, while people waited outside wondering if they are open.
Make your own pizza at home; tastes better; will be delic and everyone will appreciate you.
I remember old man Bruni; took family there one night when no one else was in the place. First thing he said was something like, "Keep your children seated at the table or leave". We left and never went back. The children were babies and were quiet when we walked in.