McKenzie takes over as president, GM at Hard Rock Biloxi

Jan 14, 2008 Full story: The Mississippi Press 8

Duncan McKenzie, former regional vice president for Isle of Capri, took over Monday as the new president and general manager of the Hard Rock Casino Biloxi. via The Mississippi Press

Full Story
jennifer

Long Beach, MS

#1 May 23, 2008
ducan mckenzie taking over was the worst thing that happened to the hard rock. he cut a good portion of table games dealers down to 1 day a week and took away our benefits almost immediately. and of those who were cut back were female. and a good portion of those are women with serious medical issues.(sounds like discrimination to me.)

these are people with medical problems and families. and we need our hours and our insurance. we were told to take days off and use the early out system, which we would have never done if we knew it would be held against us.

when he did this, the employees had no idea this was coming. we were blindsided with this, just so he could save a buck and make the books look good for the sale of the hard rock.

we were told that as of the 9th of april we would be cut back to 1 day a week and never told when our benefits would end. yet according to human resources there was to be a meeting about our insurance and the table games directors and shift managers said that there was NO meeting. so we were getting conflicting information. same with the fact that if we filed for unemployment that hard rock would not contest it. we were never informed about that either. or the fact that there was a severance package on the table, which consisted of 1 week flat rate pay ($200) and uncontestment of unemployment benefits. it sounds like they have something to hide from its employees. very poor employment practices if you ask me.

he ended our benefits on the april 14th but made us pay for them until april 16th. we were told that hard rock does not pro-rate or refund monies paid into insurance. therefore we paid for 2 days of insurance that we were not able to use.

i would hope that the owners of hard rock take into consideration that the person they hired to run the place was a poor choice, after all, the table games dealers are the front line and we have influence over how the customers visit will turn out. we as table games dealers can make or break a place and if you have unhappy dealers, then you will have unhappy customers and the business will fail.

so his short term idea of saving the place money and making the books look good since it is for sale turned out to be a long term bad idea. it will be a breath of fresh air when he moves on to the next place. although i feel for the next casino that he lays his hands on and ruins.
Gouda Cheese

Carriere, MS

#2 May 27, 2008
Welcome to the Casino Industry.

It's "cut throat" and this is an "at will" State.

With the economy on the downturn, I recommend that Casino workers look for a career in a different field.

I see major layoffs in the future. Expendable income is being used hjust to live now.
Lauren

Oxford, MS

#3 Jun 30, 2008
As a Hospitality Major at Ole Miss, I don't see the reason to go searching for another job. The hospitality industry is the fastest growing industry in the country, if not the world. People always need to eat, they always need a place to stay, and sadly enough, people will still gamble their money away.
casinoperson

Ocean Springs, MS

#4 Oct 4, 2008
as cheese was saying... if you been in the biz long enough you should know how it is. a volitle "business" with the need for profit but that cant happen with 100 dealers on the floor and 50 guests.. duh. find another job and get off your high horse with the "dealers make or break a casino" crap. they are one of many faces gamblers see during their visit and each one is just as important.
casinoperson

Ocean Springs, MS

#5 Oct 4, 2008
one more thing.. i have noticed a difference when visiting there. HORRIBLE live music at the bar and no slot people to be found.
loyaltothebone

Pensacola, FL

#7 Jul 20, 2010
yeah well so much for hospitality ....i love a smiling face...as an invited guest at a biloxi casino event dinner and drawing i was...drugged...beat up and woke up in a detention center. talk about all your hospitality you want..but how bout fixing the broken security people who work at those places.
thank you...
a tear in my heart
casino person

Meridian, ID

#8 Jul 25, 2010
After many loyal years playing at the hard Rock I just achieved the highest status- Hall Of Fame. I have had problems with my host and asked the Executive Host, Cono Carrana for a replacement, not even a response to my email. My host lied to me on several occasions and instead of taking responsibility for her actions, she bad mouthed me to others. Signing up for an event July,23,2010 I was treated very rudely by the player event person in charge. The Hard Rock has lost one of their best players. Keep up the good work, I'll spend my money where its appreciated.
MGMScotty

Ocean Springs, MS

#9 Jan 13, 2011
Jennifer is a bit delusional. See below.

http://www.hvs.com/article/2750/slots-vs-tabl...

The above goes for all slot management. The Hard Rock might be lucky since their V.P. of Gaming has an integrated background though. If so they only make 10 grand less rather than the nearly 20 grand less that we do here. If not they should look at a union for help if this Mckenzie guy is as much of a penny pincher as they say.

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