I contacted Ace Phillips Hardware in Colonie on Tues. 2/1 to inquire about the availability of roof rakes. The female associate indicated to me they were expecting a shipment on Friday 2/4 afternoon and they would call me when they came in. Friday came and went and Saturday I stopped in at the Colonie Store to inquire, they indicated that the roof rakes that did come in were prepayed for and they had none left. To say the least I was disappointed as, when I called to inquire on 2/1/11, the female associate never indicated that pre payment was required to secure a roof rake; only that they would call when the rakes arrived. In 2009 the same company went the extra mile to secure me the only Kerosene Heater remaining in the Capital District during the December 2009 ice storm. You aren't going to receive that at a big box store such as Home Depot or Lowes. I had my name and phone number placed on a 2nd waiting list for roof rakes on 2/5/11 which could "potentially be available" if a supplier was found. I just felt disappointed, as it was never indicated that prepayment was required and I believe I even asked if I needed to prepay to reserve my rake. I did receive a phone call on 2/9/10 from Ace Phillips, but no message left to indicate that a rake may be set aside for the 2nd time. I ended up ordering a roof rake on the internet, but would have rather given that money to a local family owned business such as Phillips who did give me the individual and go the extra mile attention as they did in December 2009.