Is Sykes a good place to work?

Is Sykes a good place to work?

Created by Newly Hired on Mar 31, 2010

280 votes

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Yes

No

New Kid

Jackson, KY

#83 Feb 22, 2013
So many assumptions wrote:
The other night some girls left to go to a party... told their manager their hot water heater was broken.... asked me to come to the party. I don't want to be part of that.
That is pretty much the sort of thing I assumed was going on. A bunch of punks that eventually come to the shocking realization that their breaking rules eventually gets dealt with.
faith

United States

#84 Feb 23, 2013
U can never get good enough up there because they would have to give 50cents pay raise every 6month
anon

Richlands, VA

#85 Feb 24, 2013
For me Sykes has been a good place to make new friends. Made some enemies along the way but really who doesn't? It's a part of life. Some of those people on credit side are anal retentive to the max, along with a few that are unfriendly and conceited. The bank prefers high turnover because it saves them money.(also probably because it cuts down on horror story testimony potential). I'm sure the bank has plenty of reasons for firing people but it all comes down to this: keeping a job there is not easy. They have a department called Quality Assurance that grades you several times a month. For a few things considered very major (but are often obscure and easy to miss) you will be given an automatic failing grade (this is harder than you might think). They count you off for the silliest things besides, and you can never know what these will be because no one but the QA people have access to the rulebook. Very few people make the highest score and only slightly more make above 10%(the range required for the full 9% weekly bonus). The rules for call procedure change on a weekly basis, and you are expected to master these changes on your first call after they are made. You could be out $100 bucks a month on account of it. The raises (1% to 3%, but of course they add up) were killed for the year... the timing was suspicious given that the bank was sued by the government a few weeks prior for mortgage fraud. And then there are the customers, who get to rate you themselves. And those ratings do matter: get enough bad ratings and you'll be fired. The fun part happens because you are also under pressure to keep call time down and mention all those little things they want you to to maintain a high internal quality score. The internal score comes at the expense of the . And of course you have to lie and be complicit in all kinds of awful mistreatment of customers by the bank. The customers more often than not get enraged and you can only hope that they won't take it out on you in the after call surveys (they often do). That's the best part of the job: by doing your job, you put your job at risk.

And don't even let me get started about the snow. It might not be an issue next year what with that new road, but this year it was dangerous as hell... and it goes without saying but neither new tires nor 4-wheel drive will save you from going over a cliff when the roads are covered with snow and ice. Actually now is the best time to start work there. Start in the spring, quit in the winter and go back the next spring. You even get six months of pay for basically doing nothing but listening to other people work.
anon

Richlands, VA

#86 Feb 24, 2013
Correction: very few people make the highest score and only slightly more make above 10 (the range required for the full 9% weekly bonus).
Truth Is

United States

#87 Feb 24, 2013
Okay, I've read all the recent comments about Sykes. Its obvious the comments that have been posted in Sykes defense,are from members of the uppoer management team. Fact is, unless your an A** kisser or major suck up, you don't get anywhere here. There have been numerous postions available that senior employees have applied for, that were given to people who weren't deserving of it. It's funny how you want your agents to abide by all there rules/regulations, yet if they do, when a chance for advancement comes a long, there denied. It's truly a slap in the face to senior agents, who have good stats, attendance is at goal or above, for some newbie come into your department for only a few months and then be promoted to a management postion, sometimes without even considering others. So Sykes, you want agents to respect the rules and do there job as defined, how about being a little more fair and respectful to all agents, not just the A** kissers. You can't keep treating employee's like there only a number and expect them to continue on doing there best to give your site a good reputation. Now back to the comments posted before defending Sykes, It's obvious that it's either C.B., T.B., A.B., M.T. or K.E. of upper management who are on here boasting the greatness of Sykes. For the most part, all of you are where you are now because you KISS A**! I'm an employee of Sykes now, I have good attendance and great Quality, but it's only a matter of time before i look at you guys and say KISS THIS GOODBYE, and i'm sure there are more who feel the same way !!
anon

Richlands, VA

#88 Feb 24, 2013
and when they do, another crop of kids fresh out of Grundy High will take their places. (for three months) Such is the saga of Sykes.
Master of the Obvious

Langsville, OH

#89 Feb 24, 2013
Truth Is wrote:
Okay, I've read all the recent comments about Sykes. Its obvious the comments that have been posted in Sykes defense,are from members of the uppoer management team. Fact is, unless your an A** kisser or major suck up, you don't get anywhere here. There have been numerous postions available that senior employees have applied for, that were given to people who weren't deserving of it. It's funny how you want your agents to abide by all there rules/regulations, yet if they do, when a chance for advancement comes a long, there denied. It's truly a slap in the face to senior agents, who have good stats, attendance is at goal or above, for some newbie come into your department for only a few months and then be promoted to a management postion, sometimes without even considering others. So Sykes, you want agents to respect the rules and do there job as defined, how about being a little more fair and respectful to all agents, not just the A** kissers. You can't keep treating employee's like there only a number and expect them to continue on doing there best to give your site a good reputation. Now back to the comments posted before defending Sykes, It's obvious that it's either C.B., T.B., A.B., M.T. or K.E. of upper management who are on here boasting the greatness of Sykes. For the most part, all of you are where you are now because you KISS A**! I'm an employee of Sykes now, I have good attendance and great Quality, but it's only a matter of time before i look at you guys and say KISS THIS GOODBYE, and i'm sure there are more who feel the same way !!
Wrong on all accounts.

Food for thought - being good on the phones doesn't make you a good candidate for management, and being good at management doesn't make you good on the phones. Management is about training, coaching and development. Also, if you're interested in management, talk to the people in upper management. Don't assume it's about sucking up to get what you want. Sometimes you've gotta swallow your pride and ask what you need to do differently/better to get what you want. You might be shocked by what you hear. Again, "earned" and "entitled" aren't the same thing. There's more to getting promoted than tenure. I've seen people get promoted into management/support positions straight out of new hire or OJT, and they did very well.

Also, only two of the people you mention are in upper management.
Master of the Obvious

Langsville, OH

#90 Feb 24, 2013
anon wrote:
The bank prefers high turnover because it saves them money.(also probably because it cuts down on horror story testimony potential). I'm sure the bank has plenty of reasons for firing people but it all comes down to this: keeping a job there is not easy.
The bank does not hire, fire or pay wages. Those are all done by Sykes.
Get Over Yourself

Hughesville, MD

#91 Feb 24, 2013
Truth Is wrote:
Now back to the comments posted before defending Sykes, It's obvious that it's either C.B., T.B., A.B., M.T. or K.E. of upper management who are on here boasting the greatness of Sykes. For the most part, all of you are where you are now because you KISS A**! I'm an employee of Sykes now, I have good attendance and great Quality, but it's only a matter of time before i look at you guys and say KISS THIS GOODBYE, and i'm sure there are more who feel the same way !!
Pretty cowardly of you to put the initials of several people on Topix while you hide behind a pseudonym.
anon

Richlands, VA

#92 Feb 25, 2013
We know what the pecking order is around here. This place is nice and Republican, where people of ill repute rule the roost. People who use their names will doubtless be subject to reprisals, that is made clear in your first week at Sykes.

And it's not Sykes who gives the orders... in training and during coaching it is made very clear that these stipulations come directly from the bank. The bank negotiates terms of pay with Sykes (Sykes doesn't pay the same rate for every customer service job), and it is because Sykes is willing to go to the very bottom dollar that it is the one which BoA chooses.

And yes I agree these comments in support of the company must be being made by one or two insiders. I've no doubt that there are confidential directives at the bank to make the job as difficult as possible, because if you get fired within a certain amount of time you don't get unemployment under Virginia law. Big savings, that. The reduction in unexcused absences was a low blow.(and it was specifically discussed as a cost cutting measure in the same series of meetings in which it was revealed raises wouldn't happen). There was a good reason they were originally twice again what it is now, or else they would have never been there, now would they? Now everyone comes to work sick and everyone at the center gets colds/flu within days of each other. This of course doesn't help with quality, either.
Master of the Obvious

Athens, OH

#93 Feb 26, 2013
anon wrote:
We know what the pecking order is around here. This place is nice and Republican, where people of ill repute rule the roost. People who use their names will doubtless be subject to reprisals, that is made clear in your first week at Sykes.
And it's not Sykes who gives the orders... in training and during coaching it is made very clear that these stipulations come directly from the bank. The bank negotiates terms of pay with Sykes (Sykes doesn't pay the same rate for every customer service job), and it is because Sykes is willing to go to the very bottom dollar that it is the one which BoA chooses.
And yes I agree these comments in support of the company must be being made by one or two insiders. I've no doubt that there are confidential directives at the bank to make the job as difficult as possible, because if you get fired within a certain amount of time you don't get unemployment under Virginia law. Big savings, that. The reduction in unexcused absences was a low blow.(and it was specifically discussed as a cost cutting measure in the same series of meetings in which it was revealed raises wouldn't happen). There was a good reason they were originally twice again what it is now, or else they would have never been there, now would they? Now everyone comes to work sick and everyone at the center gets colds/flu within days of each other. This of course doesn't help with quality, either.
Dude, this is a non-stop string of stupidity.

Go back to the movies - your conspiracy theories are a better fit there. Yeah, the CEO of BofA is sitting in his office right now surrounded by a group of minions who are trying to decide how to make YOUR life more difficult. Chuck Sykes is doing the same. A master plan was developed to invest millions of dollars in call center technologies so YOU could be fired from a CSR position. I'm sure the Virginia government is involved too. Everyone but YOU is probably getting a kick-back from unemployment savings. Confidential directives? That's just assinine. Contrary to what you may believe, it is in a company's best interest to reduce turnover. People who lose their jobs lose them for a reason, not because of a conspiracy to undermine their credibility. Get over it.

Also, stop talking about attendance. The policies there are very relaxed for someone with two ounces of work ethic. If you don't like it, go somewhere else. Easy fix.

Yes, Sykes is a horrible place to work if you have an expectation that you will receive special treatment and be paid for NOT doing the job you were hired to do.
anon

Richlands, VA

#94 Feb 26, 2013
Well master of the obvious I must thank you, because you've made our point far better to most people than we could have ourselves. Thank you for your hard work in this endeavor, and to keep up with your 47%er drivel... it shows us exactly which side Sykes and BoA are on.
wow

Honaker, VA

#95 Mar 21, 2013
Who was it that got caught in the parking lot with a married woman? I heard he got the sh--beat outa him.The windows got broken out of the vehicle also,whats up up there?
Unknown

Florence, SC

#96 Apr 1, 2013
Absolutely! Go for it, it is a professional environment and you'll be working with professional people.
Judge Dredd

Grundy, VA

#97 Apr 6, 2013
The only thing I can't stand when it comes to working at Sykes is the double standards when it comes to the upper managment.
Whatever

Benton, AR

#98 May 29, 2013
Let's list a few things bad and good.

1. Nice break room with free wifi
2. Nice chairs??

1. Crappy parking lot, my car's been hit three times while parked there.
2. Boy managers. They promote teens and tweenies over skilled 30 somethings and boys over women.
3. Discouraging tm's who haven't a clue about the real world, most ranging from 19 to 24.
4. The site director is a con artist.
5. No place for career minded people who wish to advance.
6. Unrealistic policies.
7. Force via threat on most objectives.
8. 100 scorecard and wow calls gets you a smile and a nod while missing one day gets you threats of being fired.
9. Sickness spreads like wildfire due to inadequate working conditions to include poor ventilation systems and close confines.
10. Horrible pay and equally horrible benefits
11. You meet or exceed your goals yet management falls short of theirs and offers no reason or apology for it.
12. The daily, sometimes hourly, policy changes make my head spin.
13 The turnover rate is high because they replace solid workers with fresh out of high school suckers who haven't a clue as to what real jobs are and how much more other employers would offer for the same work.(proven by the client ours services, who pays their people over 5.00 more an hour for the same job)
14. The list of bad goes on and on.
Whatever

Benton, AR

#99 May 29, 2013
For Real wrote:
I've never been fired from a job for going to work when scheduled and doing what I was hired to do the way I was trained to do it. Sykes doesn't fire people - they process paperwork for people who fired themselves.
If you would prefer to go work at Walmart or McDonalds, then please do so. Enjoy your part time work, minimum wage, lack of benefits, mandatory overtime and crap schedules. Have fun cleaning up after kids getting sick. In six months, I'll see you in the lobby when you're applying to get your job back - although you won't be hired.
And yes, I would like fries with that!
Some people who work for sykes ACTUALLY, OMG, ACTUALLY have training in other fields, so seriously doubt Mcd's or walmart is their only alternative, you sound like out site director, I have to chuckle every time he says that same thing. I personally just got suckered in with the huge signs posted at every entrance about advancement opportunities and the one time training motivational speech, looking for a better job and have a few offers on the table at real companies who pay much more than the joke called sykes.
Whatever

Benton, AR

#100 May 29, 2013
Kayla helbert wrote:
Well I'm sure whoever this is upholding Sykes is a manager but good to know y'all still think about me enough to have the audacity to put my name on here.lol number one I live in richlands I would never be on grundys page 2 I wouldn't be so disrespectful to talk about the person who wrecked so maybe you all need to get off topix do ur freaking job and quit bashing ex employees on a gossip website it says alot about your character..yes there are people up there that don't like me that's fine I'm sure I feel the same I'm glad I had the opportunity to work there and if u want to start naming names that's fine..we will..and fyi I wouldn't have known about this had it not been for an employee oh and if u wanna b&tch about my grammar like u did in whoevers post make management take an IQ test before
they get the position whoever "SYKES SUCKS" IS RIGHT ABOUT THAT PART!!! please feel free to post your name so everyone on here can see how you treat your employees whether it be past or present employees have a nice day!!!!!
You guys are still on the percent attendance policy? Must be nice, they have us on the far fetched unreachable point system where I am
roy

Alexandria, VA

#101 Jun 2, 2013
Linda wrote:
Only if you're a man.
then i suggest you sell or barter if your equipment still work

Since: Aug 13

Location hidden

#103 Sep 7, 2013
lol wrote:
many good lookin hoes there. and i mean hoes
Well the one I'm working at looks like an endless Gay parade.

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