Is Sykes a good place to work?

Created by Newly Hired on Mar 31, 2010

233 votes

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Yes

No

sykes sucks

Hanover, VA

#62 Feb 19, 2013
Well for starters they no longer accept doctors excuses they sent the employers a card in the mail where you can call a doctor describe you symptoms and they'll prescribe you medicine so you don't have to miss a day of work..if ur attendance gets below 95% even if u have a family emergency ur automatically fired they don't want you to leave on snow days they'd rather u spend the night than get home safely to ur family..apparently one worker now being paralyzed isn't enough to close the site if the roads get bad...management don't know anything ones an alcoholic one can't spell or read or know nything about taking call the other just never shows up..upper management thinks the world revolves around them they can't go smoke out back with every1 else they're so amazing they have to go with their fag bfs out front.the girl at front desk is a major bitc&!! So no sykes is a horrible place to work for
get over it already

Jersey City, NJ

#64 Feb 19, 2013
sykes sucks wrote:
Well for starters they no longer accept doctors excuses they sent the employers a card in the mail where you can call a doctor describe you symptoms and they'll prescribe you medicine so you don't have to miss a day of work..if ur attendance gets below 95% even if u have a family emergency ur automatically fired they don't want you to leave on snow days they'd rather u spend the night than get home safely to ur family..apparently one worker now being paralyzed isn't enough to close the site if the roads get bad...management don't know anything ones an alcoholic one can't spell or read or know nything about taking call the other just never shows up..upper management thinks the world revolves around them they can't go smoke out back with every1 else they're so amazing they have to go with their fag bfs out front.the girl at front desk is a major bitc&!! So no sykes is a horrible place to work for
Well for starters they roll the attendance back to 100% it doesn't get to 95% over night , you have to miss a lot before it drops below goal , and if you showed up when you were supposed to , on days that you had an emergency or snow days you could afford to miss.. No one forced you to work here if you didn't like it go ask "do you want fries with that" .. It is a business they are not here for charity , if you don't like their policies then why work here..Like so many more you whine and complain and in six months your back here trying to get your job back ..And who cares where upper management smokes , do you want them to come out back and hold your hand .. you sound like a normal bitter employee .. EVERY job has its good and bad , no job caters to your needs, they are there to make money not make you happy , it's just reality .. Go find any job that will let you miss when you want , show up when you want .. good luck with that .. And by the way the little girl out front is a bundle of sunshine ... so get over it princess
Master of the Obvious

United States

#65 Feb 19, 2013
Just saying...

95% attendance is far from strict. Attendance at Sykes is tracked on a 180 day scale, so you have to call off at least six times before you can lose your job, in addition to the 5 or more paid days off you can get every six months (if you come to work). I've never worked anywhere with such a lenient attendance policy. Ask one of the local coal miners, fast food employees, or WalMart employees how many days they can miss and let me know how bad Sykes is! Sykes also pays payroll incentives for quality and attendance. I've never heard of getting a bonus for working the schedule you were hired to work. I've worked at Sykes for three years, and I have no complaints. Yeah, it's a call center - you have to take calls the way you were trained to take calls. Wow, what a concept. I can't think of any employer anywhere I've ever lived that did more to try to take care of the people who work for them.

I think the common theme here for disgruntled current and former employees is obvious. LACK OF PERSONAL ACCOUNTABILITY. There is a big difference in "entitled" and "earned".
WTF

Hughesville, MD

#66 Feb 19, 2013
sykes sucks wrote:
Well for starters they no longer accept doctors excuses they sent the employers a card in the mail where you can call a doctor describe you symptoms and they'll prescribe you medicine so you don't have to miss a day of work..if ur attendance gets below 95% even if u have a family emergency ur automatically fired they don't want you to leave on snow days they'd rather u spend the night than get home safely to ur family..apparently one worker now being paralyzed isn't enough to close the site if the roads get bad...management don't know anything ones an alcoholic one can't spell or read or know nything about taking call the other just never shows up..upper management thinks the world revolves around them they can't go smoke out back with every1 else they're so amazing they have to go with their fag bfs out front.the girl at front desk is a major bitc&!! So no sykes is a horrible place to work for
1) If you are going to accuse someone of not being illiterate, then you should make sure to use punctuation and proper spelling in your post.

2) Attendance was set back to 100 percent in the second week of January. Somehow, people have already missed so much work that they are below 95 percent.

3) To say that Sykes will not work with people who have family emergencies is a flat out lie.

4) If you are the person mentioned a few posts ago, you have too many gay friends to be using the word "fag" on Topix.

5) The girl at the front desk is not a bitch. She just doesn't have time for people's BS because she has actual work to accomplish.
Kayla helbert

Waldorf, MD

#67 Feb 19, 2013
Well I'm sure whoever this is upholding Sykes is a manager but good to know y'all still think about me enough to have the audacity to put my name on here.lol number one I live in richlands I would never be on grundys page 2 I wouldn't be so disrespectful to talk about the person who wrecked so maybe you all need to get off topix do ur freaking job and quit bashing ex employees on a gossip website it says alot about your character..yes there are people up there that don't like me that's fine I'm sure I feel the same I'm glad I had the opportunity to work there and if u want to start naming names that's fine..we will..and fyi I wouldn't have known about this had it not been for an employee oh and if u wanna b&tch about my grammar like u did in whoevers post make management take an IQ test before
they get the position whoever "SYKES SUCKS" IS RIGHT ABOUT THAT PART!!! please feel free to post your name so everyone on here can see how you treat your employees whether it be past or present employees have a nice day!!!!!
coal miner

Waldorf, MD

#68 Feb 19, 2013
I am a coal miner and if I need to take a week or more off then my dormant will let me take it off without firing me!! Get ur facts straight before you start telling anything that isn't true!!
Master of the Obvious wrote:
Just saying...
95% attendance is far from strict. Attendance at Sykes is tracked on a 180 day scale, so you have to call off at least six times before you can lose your job, in addition to the 5 or more paid days off you can get every six months (if you come to work). I've never worked anywhere with such a lenient attendance policy. Ask one of the local coal miners, fast food employees, or WalMart employees how many days they can miss and let me know how bad Sykes is! Sykes also pays payroll incentives for quality and attendance. I've never heard of getting a bonus for working the schedule you were hired to work. I've worked at Sykes for three years, and I have no complaints. Yeah, it's a call center - you have to take calls the way you were trained to take calls. Wow, what a concept. I can't think of any employer anywhere I've ever lived that did more to try to take care of the people who work for them.
I think the common theme here for disgruntled current and former employees is obvious. LACK OF PERSONAL ACCOUNTABILITY. There is a big difference in "entitled" and "earned".
coal miner

Waldorf, MD

#69 Feb 19, 2013
I meant to say foreman
seen it

Lorton, VA

#70 Feb 19, 2013
Let me also explain something for you as some like to talk about Wal mart and other places.. I have worked for Wal mart for about 3 years and they was better to the worker then what Sykes is. As for attendance at Wal mart you can miss up to 3 day and it only make u have 1 point. You got 3 point before they said anything after that for each point you got was the next step. So the next time you want to talk about something you don't know find the facts of things. Sykes nor BOA care about the way the treat people all they worry about is how much money they can make. I know it's a job and I know we all have to work but you don't have to treat people like crap to get your way or make your point. As for the team manager most of them act like they don't have the time to help or don't even know what they are doing. Or for some of them you have to go get them out of the upper management office.
sykes sucks

Washington, DC

#71 Feb 19, 2013
Master of the Obvious wrote:
Just saying...
95% attendance is far from strict. Attendance at Sykes is tracked on a 180 day scale, so you have to call off at least six times before you can lose your job, in addition to the 5 or more paid days off you can get every six months (if you come to work). I've never worked anywhere with such a lenient attendance policy. Ask one of the local coal miners, fast food employees, or WalMart employees how many days they can miss and let me know how bad Sykes is! Sykes also pays payroll incentives for quality and attendance. I've never heard of getting a bonus for working the schedule you were hired to work. I've worked at Sykes for three years, and I have no complaints. Yeah, it's a call center - you have to take calls the way you were trained to take calls. Wow, what a concept. I can't think of any employer anywhere I've ever lived that did more to try to take care of the people who work for them.
I think the common theme here for disgruntled current and former employees is obvious. LACK OF PERSONAL ACCOUNTABILITY. There is a big difference in "entitled" and "earned".
this isn kayla helbert just you know but I do know her and she does tend to shi^ talk y'all but no I'm one you fired in the past bit. So let's put our thinking caps on and think think think lol then u can publically talk about me! Congratulations.you were wrong.bmc.
kayla helbert

Washington, DC

#72 Feb 19, 2013
seen it wrote:
Let me also explain something for you as some like to talk about Wal mart and other places.. I have worked for Wal mart for about 3 years and they was better to the worker then what Sykes is. As for attendance at Wal mart you can miss up to 3 day and it only make u have 1 point. You got 3 point before they said anything after that for each point you got was the next step. So the next time you want to talk about something you don't know find the facts of things. Sykes nor BOA care about the way the treat people all they worry about is how much money they can make. I know it's a job and I know we all have to work but you don't have to treat people like crap to get your way or make your point. As for the team manager most of them act like they don't have the time to help or don't even know what they are doing. Or for some of them you have to go get them out of the upper management office.
AGREED. 100%
For Real

United States

#73 Feb 20, 2013
I've never been fired from a job for going to work when scheduled and doing what I was hired to do the way I was trained to do it. Sykes doesn't fire people - they process paperwork for people who fired themselves.

If you would prefer to go work at Walmart or McDonalds, then please do so. Enjoy your part time work, minimum wage, lack of benefits, mandatory overtime and crap schedules. Have fun cleaning up after kids getting sick. In six months, I'll see you in the lobby when you're applying to get your job back - although you won't be hired.

And yes, I would like fries with that!
Kayla

Waldorf, MD

#74 Feb 20, 2013
Im sure that was meant for me.Get over ur god da-n self I'd live in poverty before I'd think about going to u pathetic two faced idiots again so you're showing all of Grundy how idiotic the place is so sit back on ya big bad laptop you couldn't afford without Sykes paying for it and keep acting like nobody's above you ..you were an agent to so quit acting looked you can walk on water and quit being a coward..put your name Like its not obvious to me whose coming up with the smart as* comments. So unless you'd like your name on every topic forum for people to sh** talk you keep my nameout ya mouth Son of a bi*:h ohh and don't try to say you all don't do mandatory overtime either liars!!!!
seen it

Lorton, VA

#75 Feb 20, 2013
I think it's funny how people talk about other retail store but yet they can compare Sykes to those every places when something is said to them. As for Wal mart for those DUMB people that think they know its not minimum wage smarta*s check your fact before you start talking about things you don't know. To give you another fact about wal mart is that if its bad weather and 10% of whatever shift you work on calls in then its doesn't count against you. Let see Sykes try that since they like come compare themselves to those retail place. The only thing Sykes and the upper management is worried about it putting money in they're pockets not the employer. They don't care if you make it home safe
Sure Enough

United States

#76 Feb 20, 2013
If 10% of any given shift at Sykes shows up it was a great day. That looks like part of the problem - if people would make an effort to be at work when they're supposed to be there then Sykes probably wouldn't have such strict policies. 95% attendance really doesn't look that bad. You can miss 5 days out of 100, and I hear the paid time off plan is pretty decent. Not a horrible policy by any means.

Also, WalMart does pay plenty of people minimum wage with part-time work. WalMart also has the same turnover problems that every other business in Grundy has. I don't think the problem is pay, benefits, job structure or attendance - it's the people.

I have no doubt that the upper management at Sykes makes a lot more money than the on-phone people - that's business 101. I'll bet that they don't call off nearly as much as on-phone employees, go to work when it snows, and have no problem maintaining 95% attendance.

Don't care if you make it home safe? Has Sykes ever forced people to leave when it wasn't safe to leave? They can't force you to come to work, and can't stop you from leaving early. I know they've opened the site up to employees to stay the night when the weather was bad there. Saying they don't care makes no sense. What should they do, drive you home or give you a place to live that is closer? If you don't feel safe driving your car in the snow, buy a four wheel drive like so many other people around here. If you don't want to drive in the snow at all, I hear Phoenix is nice. Check it out.

Also, I would challenge anyone to show me a business (stress on business, not non-profit or charity) that doesn't worry about making money. That is also business 101.
dumb people

Alexandria, VA

#77 Feb 20, 2013
Lets see for your smartness.. A site manager makes 100,000 a years and on phone employer as you call them.. Make less then 23,000 do the math smart guy. As for some of us we can't afford to run out and pay a car every time the tread on the tires get low. I mean some of us raise family and can't afford it. Not all of us was born with silver spoons in our mouths. Some of us work for what we have.

As for the snow part you really wanna hear sometime. Since you know so much.. The manager that was hurt she ask to leave early and was told to wait by upper management and she did for two hours and you see what happened to her. She may never work again and yet when it all come out it was still her fault. They told how she need to this different or do that. So you going to tell me they care?
Truths

United States

#78 Feb 21, 2013
dumb people wrote:
Lets see for your smartness.. A site manager makes 100,000 a years and on phone employer as you call them.. Make less then 23,000 do the math smart guy. As for some of us we can't afford to run out and pay a car every time the tread on the tires get low. I mean some of us raise family and can't afford it. Not all of us was born with silver spoons in our mouths. Some of us work for what we have.
As for the snow part you really wanna hear sometime. Since you know so much.. The manager that was hurt she ask to leave early and was told to wait by upper management and she did for two hours and you see what happened to her. She may never work again and yet when it all come out it was still her fault. They told how she need to this different or do that. So you going to tell me they care?
Just curious...what part of any of that is Sykes' fault? You get paid a decent wage for the area, so personal finances really aren't their fault. A lot of us have families and financial troubles, but you really can't blame the company you work for. I blame the economy, but to each their own.

I would bet my life that the site manager doesn't make anywhere near 100k. Have you ever talked to him or seen what he drives? People who make 100k don't drive old Pontiac Aztecs.

I still don't get people blaming Sykes for snow. There's no switch inside the site that turns snow on and off. It is a tragedy that someone was injured in an accident, but she did leave in the middle of a horrible snow storm. It's also worth noting that Sykes closed early due to the weather that day, and the managers took several people home who werent' comfortable driving. Attendance was also excused. Really sounds like they went out of their way to abuse people, huh?

At the end of the day, I think Sykes has brought in 200 jobs that would not exist in our area without them. It isn't work for everyone - just like retail sales, truck driving or coal mining aren't for everyone - but it's nice to know that there are options out there for people who want to work.
dumb people

Alexandria, VA

#79 Feb 21, 2013
No one ever said it was Sykes fault for the snow that's just Mother Nature bt I will say that it's Sykes fault the way that they make people feel when it comes to leaving early or when they can't make it. Do to the snow like they are going lose the jobs a people should be made to feel like they are doing something wrong when they choose to go home or not come Over own life safety.

I mean I'm not one to miss work never was I think the whole time I was there other then snow I missed TWO day and with both of those I had doctor note because I was so sick I couldn't stand it.
New Kid

Winchester, KY

#80 Feb 22, 2013
I have heard when you get to a high enough pay rate you get fired for whatever they can get you on and then mark you as ineligible for rehire.

Only half of the building is operational. Does that sound like a healthy business?
hmmm

Franklin, TN

#81 Feb 22, 2013
they had another one to quit
So many assumptions

Grundy, VA

#82 Feb 22, 2013
Well, I have read every one of these comments and have to say that I agree with some and disagree with others. I too am a "phone employee" and have only been there a few months but like my job. As someone else said, if you do your job like you are supposed to and not get involved with other peoples drama, you will have a successful employment. The manager that was injured was not Sykes fault at all, she left before VDOT could work the roads in a car with nearly bald tires. So stop pointing fingers at the people who were trying to get her to stay until the roads were clear. Yes, there are people there who are unfaithful, but that is every where. I know of two young women who are married and work a late shift who just can't seem to stay faithful to their husbands. I am thankful that I am honest and faithful to my husband. As far as management is concerned, there is only one that I feel needs to go because of the way he changes things to take care of his friends that work there. Rules should be enforced for everyone and yes there are emergencies and exceptions in some cases but come on people. Those who make accusations about doctors notes not being excepted ... get real... no, they are not going to accept everything all the time. I was in the hospital for two nights and missed 6 total days, all was excused. Any job is what you make it. If you do your job like you are supposed to, there are no problems. If you go to work like you are supposed to, there are no problems. The other night some girls left to go to a party... told their manager their hot water heater was broken.... asked me to come to the party. I don't want to be part of that. What about being responsible like our parents tried to teach us. I pitty some of you.... But you are right about some of the team managers... I have seen some complain about people being on the phone, but one likes to pull her people off to gossip.. There are only two TM's that I think really do their jobs on my side and the others are just there to get a pay check.. I will continue to try to do my best and I think some of you who are always on your cell phones need to keep them in your car and like the rules say. That is how some of the people who are bashing Sykes got fired. Get real people... and grow up some... that might help you out. Now I am sure I am going to get bashed over this but i don't care.. the truth never hurt anyone before.

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