Gerbers resturant
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wrongly accused customer

Ashland, KY

#1 Sep 27, 2012
we had recently moved to greenup and was out getting to know the town when i decided to take my family to a local resturant called gerbers it was our first time there it looked liked a pretty nice place and looked happy till we met our waitress she did know the specials but didnt know what type of bread they had . i was happy to see they had egg salad as a sandwhich my fav. and i first asked for a sample of it to see if i liked it and she said no they cant do that i said ok does it have relish in it she said mmm no she seemed unsure so i said r u sure you know relish the little green things they add in it she said no i said ok i give it a try it said we could choose our bread when i asked what king they had like i said she didnt know once i found out the bread i wanted i waited for my sandwhich our food came fast but as soon as i got my sandwhich i looked in it and there egg salad had no mustard in it and it did have the relish i asked for not to be there when the waitress came by not to check to see how our food was i had to stop her i said it has relish in it she rolled her eyes and said well do u want something else i said yes with out even reciving another menu i picked something easy a blt and told her i wanted it on the same bread with a added oiece of cheese and i thanked her she ignored me and walked off like 1 min later again fast service my food came out with no mayo which was specified on the menu and no cheese which i asked for be for i could ask she was gone she just dropped it and left so i asked another waitress for mayo and cheese the waitress brought the cheese back and slammed my plate on the table i said thank you still nothing she never came back to our table for refills or to check on us or nothing i sent my son up for napkins and i guess it made the other waitress mad and she came up to us and said do you need anything else i said yes a togo box we never got a check until we started to leave and the waitress wouldnt even give us the ticket she laid it on the table beside us i sent my family out to the car and went to pay when one of the waitress tried to grab my togo box i had my hand on i said thats mine she said oh and went on about her buisness once i paid and was almost out the door the waitress yelled infront of all her staff and customers eatin i sure hope that lady and her family never comes back i stopped and said dont worry i wont it was the worst service i ever recived the said well bye then and i left i just dont get what went wrong when me as a paying customer was trying to get a meal for her family and was saying please and thank you when the waitress was the one who kept making mistakes idont get how they think they had the right to treat me and my family the way they did im baffled at the service we recived and was saddened to be treated they way we were i dont see how they stay in buisness with service like that i feel they owe me and my family a appology and have the waitresses repremanded i think the waitress just didnt want to own up to her mistakes so she took it out on me but i feel showing your ass in front of other customers is no way to run a buissness.
Farley

United States

#2 Sep 27, 2012
What the actual f*c did you just type? Gerbers is good. It's the only friggin restaurant greenup has besides Mexican so get used to it or don't complain.
wrongly accused

Ashland, KY

#3 Sep 27, 2012
i didnt move here to be treated like shit and with the customer service they have no gerbers is not good also in this day and age us as americans dont have to settle for anything or as you like to put it get used to it there are other options in this world i was just telling my story of how wrongly i was treated for it to be my first time there it was a shock
yuck

Marion, OH

#4 Sep 27, 2012
I don't eat there, seems like a skeezy place to me.
wrongly accused

Ashland, KY

#5 Sep 27, 2012
has good decor for a country resturaunt but really bad customer service skills
blah

Chesapeake, OH

#6 Sep 27, 2012
wrongly accused wrote:
i didnt move here to be treated like shit and with the customer service they have no gerbers is not good also in this day and age us as americans dont have to settle for anything or as you like to put it get used to it there are other options in this world i was just telling my story of how wrongly i was treated for it to be my first time there it was a shock
Quit complaining and go somewhere else. No one cares.
M2C

Ashland, KY

#7 Sep 27, 2012
Talk to Jodi or Mike Gerber if you have a problem. They are extremely nice people.
fraud

Ardsley, NY

#8 Sep 27, 2012
wrongly accused customer wrote:
we had recently moved to greenup and was out getting to know the town when i decided to take my family to a local resturant called gerbers it was our first time there it looked liked a pretty nice place and looked happy till we met our waitress she did know the specials but didnt know what type of bread they had . i was happy to see they had egg salad as a sandwhich my fav. and i first asked for a sample of it to see if i liked it and she said no they cant do that i said ok does it have relish in it she said mmm no she seemed unsure so i said r u sure you know relish the little green things they add in it she said no i said ok i give it a try it said we could choose our bread when i asked what king they had like i said she didnt know once i found out the bread i wanted i waited for my sandwhich our food came fast but as soon as i got my sandwhich i looked in it and there egg salad had no mustard in it and it did have the relish i asked for not to be there when the waitress came by not to check to see how our food was i had to stop her i said it has relish in it she rolled her eyes and said well do u want something else i said yes with out even reciving another menu i picked something easy a blt and told her i wanted it on the same bread with a added oiece of cheese and i thanked her she ignored me and walked off like 1 min later again fast service my food came out with no mayo which was specified on the menu and no cheese which i asked for be for i could ask she was gone she just dropped it and left so i asked another waitress for mayo and cheese the waitress brought the cheese back and slammed my plate on the table i said thank you still nothing she never came back to our table for refills or to check on us or nothing i sent my son up for napkins and i guess it made the other waitress mad and she came up to us and said do you need anything else i said yes a togo box we never got a check until we started to leave and the waitress wouldnt even give us the ticket she laid it on the table beside us i sent my family out to the car and went to pay when one of the waitress tried to grab my togo box i had my hand on i said thats mine she said oh and went on about her buisness once i paid and was almost out the door the waitress yelled infront of all her staff and customers eatin i sure hope that lady and her family never comes back i stopped and said dont worry i wont it was the worst service i ever recived the said well bye then and i left i just dont get what went wrong when me as a paying customer was trying to get a meal for her family and was saying please and thank you when the waitress was the one who kept making mistakes idont get how they think they had the right to treat me and my family the way they did im baffled at the service we recived and was saddened to be treated they way we were i dont see how they stay in buisness with service like that i feel they owe me and my family a appology and have the waitresses repremanded i think the waitress just didnt want to own up to her mistakes so she took it out on me but i feel showing your ass in front of other customers is no way to run a buissness.
Go back to the projects in Ashland where everything is handed to you on a silver platter. Gerbers is great. I have never had a complaint. You sound like someone who can't be pleased or complains until you get it free. Go back to Ashland scum bag!

Since: Dec 11

Location hidden

#9 Sep 27, 2012
fraud wrote:
<quoted text>
Go back to the projects in Ashland where everything is handed to you on a silver platter. Gerbers is great. I have never had a complaint. You sound like someone who can't be pleased or complains until you get it free. Go back to Ashland scum bag!
this person was not satisfied with the service and I don't blame her for venting, it is her right. Gerbers waitresses have something to be desired, no respect. The need to give those girls some classes on customer services. I like the food NOT the services
BJH

United States

#10 Sep 27, 2012
Never had a problem with customer service there. All their condiments come on the side. Surely you wouldn't want them to put it on for you. They might as well eat it for you too.
BJH

United States

#11 Sep 27, 2012
LMAO by the way, discrepancy! Gerber's food NEVER comes out "1 minute later"... They actually COOK it. I think you mistook them for McDonald's.
I like them

Grafton, OH

#12 Sep 27, 2012
I have been eating at Gerbers for 15 plus years & I've never had any trouble with them. Service and food has always been good.
nope

Marion, OH

#13 Sep 27, 2012
I still think it's a gross place but I don't think my opinion is in the minority seeing how they hardly have more than 2 cars there at a time.
BJH

United States

#14 Sep 28, 2012
nope wrote:
I still think it's a gross place but I don't think my opinion is in the minority seeing how they hardly have more than 2 cars there at a time.
LOL ARE YOU KIDDING? When do you go? Midnight? Parking lot is always crowded.
Jean

Ashland, KY

#15 Sep 28, 2012
I locked my keys in my car last summer while checking out the goodwill next to it, as i was waiting for my son to bring the extra key, i went in Gerbers to buy a couple sodas for my mother( who is elderly) and myself. The interior was charming and seemed clean but they acted as if i was intruding on a private party and the waitress seemed put out when i only wanted cold drinks. They were rude and watched me like they never saw a middle aged woman order a couple sodas to go.I had never been there before and was curious to check it out and maybe eat there some time, but... no thank you, they have a lot to learn about courtesy toward a paying customer. I dont think i will ever go back, they seem very cliquish and if they can make a living serving only a few people who they know, then there are plenty of other places to eat. I dont mind driving to another county or even state to dine, times are hard and if i am going to spend my money on eating out, i want it to be a good experience..
Customer

Ardsley, NY

#16 Sep 28, 2012
I agree the waitresses are the rudest Girls I have ever seen. The food is good but the waitresses def need some training on smiling and treating their customers better. They act like they are
Completely miserable.
wrongly accused

Ashland, KY

#17 Sep 28, 2012
Jean wrote:
I locked my keys in my car last summer while checking out the goodwill next to it, as i was waiting for my son to bring the extra key, i went in Gerbers to buy a couple sodas for my mother( who is elderly) and myself. The interior was charming and seemed clean but they acted as if i was intruding on a private party and the waitress seemed put out when i only wanted cold drinks. They were rude and watched me like they never saw a middle aged woman order a couple sodas to go.I had never been there before and was curious to check it out and maybe eat there some time, but... no thank you, they have a lot to learn about courtesy toward a paying customer. I dont think i will ever go back, they seem very cliquish and if they can make a living serving only a few people who they know, then there are plenty of other places to eat. I dont mind driving to another county or even state to dine, times are hard and if i am going to spend my money on eating out, i want it to be a good experience..
You took the words right out of my mouth it was like walking into someone else's wedding party they were very put out
wrongly accused

Ashland, KY

#18 Sep 28, 2012
M2C wrote:
Talk to Jodi or Mike Gerber if you have a problem. They are extremely nice people.
Did mike have black hair and Jodi blonde if so they were there and we're making hand gestures to leave the entire staff there were about 6 not counting the cook and none of them cared they all just hooves behind the counter stating at us like we interrupted there dinner and couldn't wait for us to leave the literally stated at us the whole time
M2C

Springfield, NJ

#19 Sep 28, 2012
Mike is usually in the back cooking (both mikes really). And Jodi has dark brown hair and she's so sweet!! Honestly, she wouldn't have treated you that way!! She's short and petite and always smiling!
wrongly accused

Ashland, KY

#20 Sep 28, 2012
M2C wrote:
Mike is usually in the back cooking (both mikes really). And Jodi has dark brown hair and she's so sweet!! Honestly, she wouldn't have treated you that way!! She's short and petite and always smiling!


Sounds like the lady there was one there that was really rude who looked to be in her 50 real skinny and short black hair don't know who it was glad there nice to you but for a first time customer they really blew it and need lessons in training there staff to be more friendly and own up on there mistakes instead of taking it out on the customer cause that's how u loose business not gain it and if the owners are unaware someone that loves the place needs to tell them

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