c&h heating and air
former customer

Saint Albans, WV

#1 Apr 17, 2013
Never had such a problem with a company in my life. They were very unorganized and the office ppl are rude and obnoxious. Theyre workers were very polite though there was a pop belly short male (think his name was shane) acted like theyre boss and kept leaving saying he needed other things. Whem they tried to get ahold of terry callihan (the owner) he would never answer. They would say what they think was wrong and it ended up costing me more money. They over charged me for things that costed less than half what i was paying. Every time i call to get the to come servicee its days before i get a reply and the girls in the office are so rude especially the samantha girl. When i went to thebpffice to see what was happening. She dictated to me that they were busy and would get tp it whenever. It was kind of scary bc ahe acted intimidating. Im a very short person and have a huge amazon looking girl tower me is very intimidating. I asked to talk to terry and all she dodbwas gove methe number i already had. As i left i saw a worker in the dumpster. And the pop belly male was inside the office flirting with the girls. This male by the way who has hit on me a few times. He says hes im his 20s but u can plainly tell hes way older. Anyone else ever had a problem with them?
former customer

Saint Albans, WV

#2 Apr 17, 2013
*all she did was give me the number i already did

And every time me or anyone else i know goes in there the ppl in the office are always on theyre phones and tablets and such
that place suck

Mount Crawford, VA

#3 Apr 17, 2013
Terry callihan is a crook. Both his companies are ridiculous. Neverbwill use c&h again. Girls in the office are stupid and they dont do anything just set on their asses all day. Shane thinks he boss when he dont know anything.. Dont know what he is doing at all. Came to my house didnt even look at the unit but said he knew what was wrong. Such an idiot. Terry needs to do something. I would tell him myself if he wpuld ever answer his phone or call someone back. So glad i dont have to deal woth them any more.

Ashland, KY

#4 Apr 17, 2013
My mother caught her furnace from them and every 6 months when she switches it over. It breaks down. They come out and fix it for 5 years. Then this past winter they told her the warranty was up and she would have to pay. She tried to get a new unit in but the company refused to help her. The machine was defected from the start.

Ashland, KY

#5 Apr 17, 2013
They've always have been good to me over the years, ive had to wait at times but if it wasn't this place it would b somewhere else I'd have to wait. Unforunatley everyone can't be pleased in business, but this place has been my heating company for over 10 years. Bad businesses don't stay open that long I wouldnt think.
former customer

Vinton, VA

#6 Apr 17, 2013
He uses train units unless u ask for different and train is defective from the start (i think anyway). It wouldnt be so bad if u could trust the employees not to be high or drunk. Heard not too long ago an employee got busted with a dui in a company van after hours. How unprofessional! And theres a few that u can plainly tell are under the influence of a drug or drunk when they work. And it could be nice if u could call the office and they actually know what they are doing or npt feel like ur messing up their day by calling. And they have even shpwed up to my house when i wasnt there. No call or anything. They cut so many that the guy im havig fix my things now has had a horrible time fixing.

Ashland, KY

#7 Apr 18, 2013
Trane units are what i have. C&H didn't install them, but "nothing runs like a Trane". one of the best selling brands out there. as far as the "druggies and the drunks", we live in greenup county, its hard to fine 1 out of 3 people that don't use a substance and that goes for anywhere around here. Im sure not all of those employees there are on drugs. you got bad eggs anywhere you go. i've used Cox commercial, not a bad outfit.

Mount Crawford, VA

#8 Apr 18, 2013
Most of the time i think anything from c&h is faulted u can buy sumthing from c&h and them buy sumthing from sumwhere else and c&hs will break down in no time i really think they mess it up to begin with so they cost u more money. The lil girls in the office are def rude and they act like they have better stuff to do other than hear ur prpblems. Thats why i switched to tristate. Sum of the best guys around. As for the " drunks amd druggies" yeah ever third person u see is on sumthing. Ot is greenup county.

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