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41 - 55 of 55 Comments Last updated Jun 15, 2010
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Knoxville, TN

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#41
Jun 11, 2010
 
What happened to Anthony Starnes that used to work in Lowes? He was a manager.
diddy

Franklin, TN

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#42
Jun 11, 2010
 
he went to shit and the hogs ate him
Coon hunter

Johnson City, TN

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#43
Jun 12, 2010
 
Thief in the night huh?
rednecker

Scranton, PA

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#44
Jun 12, 2010
 
Coon hunter wrote:
Thief in the night huh?
He got caught stealing a washing machine.
need to know

Knoxville, TN

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#45
Jun 12, 2010
 
Why did they not prosecute him?
rednecker

United States

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#46
Jun 12, 2010
 
No just fired him, served a warrant and got the washer back.
Manager

Murfreesboro, TN

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#47
Jun 13, 2010
 

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OH WELL wrote:
lmao tool girl, the store has went to hell in a hand bags are you trying to move up, not been there long i guess , yes there are standard parts in, in building mat. besides if the product they are looking for does not come in a standard, that why they hired you, if you cant help them, go to hr and take the training test,so you can help them its part of your job, Also as for the friendly customer service, ever heard of THE CUSTOMER IS ALWAYS RIGHT, guess Lowes has drop there standards, or maybe just the store manager, so you may need to sux up more in store than on here........
I can assure you the customer is not always right. It sounds good in theory, but many times the customer is demanding, unknowledgeable, and demeaning. I've been involved in customer service for many, many years (not at Lowes) and it is unbelieveable how much abuse is heaped on someone who is trying to be helpful and do a good job. The worst offenders are the ones who are trying to get something for nothing, or trying to skirt the policy (no proof of purchase, return period). They start off aggressive, and then demand to speak to a manager when they don't get their way and expect that manager to overrule the people that they have trained to do the job. Here's a little hint, when you belittle and bully someone who is trying to work for a living and then demand a manager, you're just pissing off the manager. If you already know it all, why even ask somebody else? Courtesy goes a long way. Most customer service people will jump through hoops to help a nice person.
Lifetime Business Owner

Smyrna, TN

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#48
Jun 13, 2010
 

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Manager wrote:
<quoted text>
I can assure you the customer is not always right. It sounds good in theory, but many times the customer is demanding, unknowledgeable, and demeaning. I've been involved in customer service for many, many years (not at Lowes) and it is unbelieveable how much abuse is heaped on someone who is trying to be helpful and do a good job. The worst offenders are the ones who are trying to get something for nothing, or trying to skirt the policy (no proof of purchase, return period). They start off aggressive, and then demand to speak to a manager when they don't get their way and expect that manager to overrule the people that they have trained to do the job. Here's a little hint, when you belittle and bully someone who is trying to work for a living and then demand a manager, you're just pissing off the manager. If you already know it all, why even ask somebody else? Courtesy goes a long way. Most customer service people will jump through hoops to help a nice person.
Absolutely correct.
Tool Girl

Johnson City, TN

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#49
Jun 13, 2010
 

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Manager wrote:
<quoted text>
I can assure you the customer is not always right. It sounds good in theory, but many times the customer is demanding, unknowledgeable, and demeaning. I've been involved in customer service for many, many years (not at Lowes) and it is unbelieveable how much abuse is heaped on someone who is trying to be helpful and do a good job. The worst offenders are the ones who are trying to get something for nothing, or trying to skirt the policy (no proof of purchase, return period). They start off aggressive, and then demand to speak to a manager when they don't get their way and expect that manager to overrule the people that they have trained to do the job. Here's a little hint, when you belittle and bully someone who is trying to work for a living and then demand a manager, you're just pissing off the manager. If you already know it all, why even ask somebody else? Courtesy goes a long way. Most customer service people will jump through hoops to help a nice person.
I absolutely agree. It makes me mad when I have to deal with the ignorant and rude people. All I want to do is do my job and get on with my day. Stop being cheap people! The people who work in the customer service area are trained to know the policy and what needs to be done. Do not go up there cussin some person out to just because you want free stuff! I would also like to add that no one cares about your $1,000 that you spent in the last month there. It is a BIG HOME IMPROVEMENT store!!! Everyone spends alot of money building things! So go complain elsewhere!! Moral of the story....be nice to the worker and your shopping(returning and complaining) experience will be much better.
insaneclown

Johnson City, TN

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#50
Jun 13, 2010
 

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I do all my building needs shopping at lowes.most of the time I really don't need help,I am just looking for future building projects but it seems every person that works in lowes that even comes close in my direction will ask if I need help with anything.they sometimes can get on my nerves cause they are alot of them and they all ask the same thing.I have never had anyone ask if I need help with anything that couldnt help me when I did need questions answered,or if they couldn't answer they would call someone that could to come by.I have spent sevral thousands there and really sure I am happy with everything about lowes,I even burt a hole in the line of a new pressure washer I bought there and they were trying to give me a new one,hell it was my fault and I told them that.still they tried,thanks lowes,you guys are great.
former lowes employee

Brentwood, TN

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#51
Jun 13, 2010
 

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never wrote:
i will never shop lowes of greeneville again. i spend lots of money there the least they could do is speak to me and help me load my truck
you are the type of customer I always wanted to hand a map to Home Depot and buy your gas to get you there.....and Mike Stout is a great manager and boss.
hottmom

Fort Campbell, TN

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#52
Jun 14, 2010
 
april wrote:
after the way that woman in stove and frig area talked to like i was a dog because i had did not have a lot of money to buy a bigger frig and stove i am done with that place.i will go anywere but lowes to buy anything again.she was so rude to me because i told her all i had was 600$ she laugh at me and said the damaged area is next aisle over and walked off.To Jana or Jamie what ever your name was . i hope they fire you,i may not be rich but i do not have to be treated that way ever again.
Her name is Jama
LOWES SUCKS

Morristown, TN

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#53
Jun 15, 2010
 
Why go to Lowes when Harold Dean at Greeneville Builders has almost as much stuff for half the price? You also get someone to load you and the money stays local.
Junior

Knoxville, TN

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#54
Jun 15, 2010
 
LOWES SUCKS wrote:
Why go to Lowes when Harold Dean at Greeneville Builders has almost as much stuff for half the price? You also get someone to load you and the money stays local.
Harold Dean Hartman is a good man.
yeah right

Brentwood, TN

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#55
Jun 15, 2010
 
LOWES SUCKS wrote:
Why go to Lowes when Harold Dean at Greeneville Builders has almost as much stuff for half the price? You also get someone to load you and the money stays local.
Obviously you have not priced material at Greeneville Builders as they are substantially higher than Lowes....they should load everything you purchase.

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