Quick Lane, Car Smart, and Gateway Ford Lincoln Mercury!

Posted in the Greeneville Forum

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Pissed off citizen

Elizabethton, TN

#1 Feb 17, 2011
These companies are ripping people off. They sell cars and a week later it will mess up, and they tell your to give them their money or the car. If you work for these companies, I'm sorry! Ifeel for you. You better watch your back cause these companies are all corrupt. Call rush towing if your need any towing.
Deb

Fort Campbell, TN

#2 Feb 17, 2011
Ever heard of as is? You signed a contract on it when you bought your car.
DIF

Smyrna, TN

#3 Feb 17, 2011
You shoulda KNOWN better than to buy afucking ford.

Since: Feb 11

Location hidden

#4 Feb 17, 2011
Don't buy anything from a company Lennie Lawson owns. We will rip u off!
Pissed off citizen

Elizabethton, TN

#5 Feb 17, 2011
Deb wrote:
Ever heard of as is? You signed a contract on it when you bought your car.
I didn't buy any car there and I never will. I know the bull sh*t that goes on in there and yes they do rip you off. I have seen them sell a piece of sh*t car that they had 300 dollars in for 2,500. 2 Weeks later the care messes up and they told them they still had to make the payments or they could just come get the car. I have heard of "as is" but thats just straight up dirty! Its no wonder one of the owners, uh...no names mentioned,... already went bankrupt in 2 businesses before this one!
knows the truth

Irmo, SC

#6 Dec 3, 2011
Yes they mess up a lot of cars and screw the customers. And the service receptionist christy stout is one nasty clown looking ho. Hit her up she will put out to anyone!
ZiT ReMeDeY

Rockwell, NC

#7 Dec 4, 2011
Pay your bills,build some credit and you want be at the mercy of "Tote the note lenders."
clarence

Johnson City, TN

#8 Dec 4, 2011
Pissed off citizen wrote:
<quoted text>
I didn't buy any car there and I never will. I know the bull sh*t that goes on in there and yes they do rip you off. I have seen them sell a piece of sh*t car that they had 300 dollars in for 2,500. 2 Weeks later the care messes up and they told them they still had to make the payments or they could just come get the car. I have heard of "as is" but thats just straight up dirty! Its no wonder one of the owners, uh...no names mentioned,... already went bankrupt in 2 businesses before this one!
Lennie Lawson is a low life. He was all aware of all the drugs surrounding the dealership, I know because I told him and showed him. He thinks he is so much better than anybody. Well Lennis your stupidity cost you more than your reputation( which is sh*t already), your business, which he is not even an official owner anymore, and your family.Karma reaps and rightfully so. He could care less how dirty he does a customer, employee, friend, oh and don't forget about church. bahahah. what a pathetic joke. I hope your fall is as bad as you are
ZiT ReMeDeY

Charlotte, NC

#9 Dec 4, 2011
Clarence,You are a clueless.It was built there by Kent B.He already owned the property.It was part of the deal when the buy out of Don Smith Ford.Ford motor company required a new building if they wanted to remain a franchise.
And Lenny is the owner of the franchise not the building.
clarence

Johnson City, TN

#10 Dec 4, 2011
ZiT ReMeDeY wrote:
Clarence,You are a clueless.It was built there by Kent B.He already owned the property.It was part of the deal when the buy out of Don Smith Ford.Ford motor company required a new building if they wanted to remain a franchise.
And Lenny is the owner of the franchise not the building.
wrong. you need to check your sources. john thomas's wife, Daniel johnson, Kent Bewley, and one more, cant remember name, are the owners. lennie is no more than an employee.
hell yeah

Franklin, TN

#11 Dec 4, 2011
lennys daughter owns the building so its still in the same familly
ZiT ReMeDeY

Charlotte, NC

#12 Dec 4, 2011
Wrong again.they sold the franchise to Lenny 3 years ago.you are operating on old facts.
ZiT ReMeDeY

Charlotte, NC

#13 Dec 4, 2011
Kents daughter owns it.Bewely properties.
clarence

Johnson City, TN

#14 Dec 4, 2011
ZiT ReMeDeY wrote:
Wrong again.they sold the franchise to Lenny 3 years ago.you are operating on old facts.
If he "already" owned the franchise in your first post, how did they sell it to him 3 yrs ago. your an idiot!
I could care less about lenny lawson.Period. There is nothing to him and he is a fraud
ZiT ReMeDeY

Charlotte, NC

#15 Dec 4, 2011
Bewely,was a partner with Lenny and Daniel to start with.Kent being controlling interest holder.Kent bought Toyota dealership with Daniel.Lenny was not included.had falling out.Lenny was bought out at the Ford dealership.later on Kent ended up selling him the franchise.
Now ask me how I know.Like I said,you are clueless.When you start your own business you can tell people how to run one.
Papa Tom

Johnson City, TN

#16 Apr 4, 2012
Well I will tell you my opinion of the whole thing. I do not care who owns what but I will tell you that my dad had been a long time customer of Mr. Lawson, Lennie's father, for years, and I continued the tradition my father set and bought cars from the Lawson's, had service work done, and was treated as a real friend and felt like my business was appreciated. When Lennie became more in control of the dealerships and now with Gateway Ford, I felt that it lost the personal touch, and I did not feel as appreciated as I went in too continue to do business. Not by the sales staff, the receptionist, nor the service department. On two occasions I took a offer sheet from Ramey Ford just to compare prices on a new truck I was considering buying and one on an upgrade for my daughters first car, because I always shopped prices even though for years all of my vehicles even my daughters first used car came from the Lawson family of dealerships. Even after showing the documentation to my sales person on my truck, I was actually told by the sales person that they could not match or come down lower on their price. I explained how many cars my family had bought their for years, and was pretty much told in a nice way, well if you want to buy this truck from us, then we need this price, we will not match prices we are not Wal-Mart. I was highly upset and ended up purchasing my new truck from Ramey Ford. Shortly there after my daughter was in an accident and almost totaled the front end of her car by hiting a dear. I went to the Lawson Body shop, and had been there almost a year prior when someone backed into my wife's bumper. My first visit over the bumper went horrible, and I remember waiting on a Friday afternoon while the manager who was an old mechanic of the Chevy Dealership I come to find out when he finally did greet me, listened to an engine knock. I sit in the lobby for almost an hour while this gentlemen walked past me without a greeting, no how can I help you, or anything. Finally he emerges and at least says "thank you for waiting" my friend had been bothering me for a week to listen to a knock in his engine. I am sitting here thinking, really, I am a paying customer and you are dealing with a friends car and walk past me on 3 occasions without even telling me how long I should wait or if my car was finished as I was promised it would be by my insurance company. By far one of the most rude experiences I ever had. Getting to my point, my daughter wrecks, and I thought the car was totaled. Living in Greene County, I had the car towed to Lawsons Body Shop despite my first bad experience. I called ahead to let them know it was being towed in, and that we had to get her belongings out of the back. When I arrive I was greeted by a younger gentlemen who told me he was the manager. I was hesitant at first, because this was a new manager in less than only a few months and while the last manager was rude, my repairs were excellent. But then this gentlemen sits me down and explained to me the insurance process and what I could expect. He then informed me someone was already working on removing the damaged parts of the car so he could have an estimate to the insurance company by the end of the day. He then walks outside with me, gives me a box, and helps me unload and carry my daughters personals back to my vehicle. I was so impressed with him because the younger generation does not seem to have much bedside manner, but I honestly felt like I had the only wrecked car in Greene County by the time and concern he took for me. I began talking with him on a personal level and learned he was not from Green County and was only hired at the body shop a few months prior. I thanked him for his knowledge and detailed information, and for making me feel comfortable and treating me as a friend, not a client. Twelve days later I go to pick up her car and you could never tell it had been hit. PLEASE READ MY NEXT POST.
Papa Tom

Johnson City, TN

#17 Apr 4, 2012
CONTINUED FROM MY LAST POST

The young man walks around the car with me and explains how they repaired the damage, where the parts come from, the warranty process, and then hands me a thank you card and a bottle of touch up paint. Never in my life have I ever felt so important in a business transaction. Despite all of the above positives, the young man called me 3 times during the process to let me know what was going on with the repairs. My daughter was not with me to pick up her car and when I brought it home, she honestly thought I had bought her a replacement car like hers. It was washed, the inside was clean, windows spotless, and despite all a thank you letter signed by the staff. Not a mass produced thank you card but a hand written one. When is the last time anyone has gotten one of those ? Leading to my final point, a few weeks later I went to Atlanta Bread Co. in Johnson City to eat with my wife and I see the Lawson Body Shop truck parked out front. We walked in and ordered and as we sit down to eat I recognized the young man who had helped me. I go to get out food order and as I sit back down I noticed him walking towards me. He called me by my first and last name and asked me how my daughters car was doing. He was with a group of people but took the time to come over and acknowledge me. That my friends is a person with class. My wife then made the comment to me, I see why you bragged on him the way you did after you picked up the car. As he walked away I felt as important then as I did the first day I had the car towed there, and the day I picked it up. As I am eating I look over and notice he is packing up his things and he sits down and began praying with the group of men he was with. Another example of a man who has character. Sadly enough I became busy and about a month had passed but I wanted to return the courtesy and take Justin a thank you card for all he had done for me and my family. I went by the body shop and I was informed he no longer worked there. So I will thank him here for being a classy business man. He was so proud of Lawsons Body Shop you would think he owned the place himself, so I am confused at his absense there, but I appreciate what he did for me during my brief experience with him. The point of all of my writing is that I can do business with anyone I want. For the first time in a long time in dealing with the Lawson empire I felt important again. This guy because of his professionalism even made me feel guilty for buying a truck a year before I met him and saving almost $2,000.00 because of the way he treated me over a totally seperate business transaction. That is the genius of business. Making people want to spend money with you because of how you treat them, not because of what you sale or offer. Lennie Lawson is a man who owns a company, but it is the people he surrounds himself with that make the business. I am not sure if Lennie Lawson will ever read this, but I no longer do business with the Lawson dealerships, as since my positive experience with Justin at the body shop I had another bad experience with the Ford dealership and can only say that they need more people like him. That young man made an impression on me so strong, that in my sales meeting for my company the following week after receiving my daughters car, I told this same story. And again, I have nothing personal against anyone and I am saddened by the recent loss of Mr. Lawsons son. But the point I conclude on is that very far and few in between will you find good people who make a lasting impression as Justin did on me, and the only advise I can give for the series of stores and to Mr. Lawson is to hire caring people like him who treat people as friends, not clients. He gave me his time, his word, and shook my hand and I never looked back and he did all he said he would do. If you want to fix a company, then you fix, keep, and hire good people.
Larry

Smyrna, TN

#18 Apr 5, 2012
If you will press the ENTER key, on the keyboard, you can start a new paragraph. This was way too long and hard to read.
BUYER BEWARE

Greeneville, TN

#19 Apr 2, 2013
i wont ever do busines with the lawson family of car lots. including there carsmart ezpay location. purchased vehicle from them and had issues from day one. contacted them and they told us to bring the car back and they wold swap it out. and that i wouldnt pay anythng extra.

well instead of swapping the car out, they traded the car in and tact a 4000 dollar balance on top of the new vehicle, making us own a lot more. the paper work was eaz'd in without us noticing. and while signing we were lead to belive that we were just swapping vehiles, not doing another trade-in.

because of this we lost thousands of dollars in down payments. and the new car after 20,000 miles dies. we had it serviced every 3,000 miles sometimes sooner then that. did a check on the car, and i found out the car had been in a previous wreck, and that it was deem'd totaled by the former owners insurance company. and that the vehicle should have been givin a salvage title.

so far we have had to replace 5 major items, all of which the mechanic told us was bad due to the state of the car before we had purchased it.

now i have to replace the engine, balancer, power steering pump, oil pump, egr valve and the computer that started going out after a week. already replaed radiator and transmission cooler and condensor. oh and when i asked the car dealer if the car had been wrecked before, cuz the dash was not aligned, i was told no the car had never been in a wreck. and when i brought these issues up to his attention, he said he would have it fixed, and to bring it in. when i brought the car into the dealership, i was either told that he was busy and to come back later, or that he was not there. all i got was the run around, and i now lost thousands of dollas in repairs.

do i think i fell victim to surcumstance NO!!!
i have had multiple used cars over the years. from several dealers, and this is the first and last time i will be taken advatage of, just because we needed a car badly. our desperate need for a vehicle should of never been taken advatage of. and the more i talk to others about there similar situations the more i see that its not just me.

i have learned a vaulable lesson, never trust a "friend or Family member who is a employee of the car lot to assist you. and always i mean always check a the vin number. and during the test drive take it to a mechanic for a inspection.

if anyone needs there vin number checked, i know a free way to check them, provided by autocheck. similar to carfax.

Since: Dec 11

Location hidden

#20 Apr 2, 2013
This is what happens when you buy a ford.

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