Mchigan Adventure's horrible policy f...

Mchigan Adventure's horrible policy for the severly disabled

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Disappointed

Brookfield, MO

#1 Jun 16, 2009
Hello,
I am posting today in the hopes I can make people aware of a situation that happened to my sister, Heather Lovell, and her fiance, Josh Hoffman. For those who might not remember, Josh is the marine from alpha company who was shot in Iraq and is now a quadriplegic. I have copy/pasted a quick run-down from Heather's FB page below:
" For those who dont know what we are talking about, Heather was asked to go with our niece to Michigan Adventure for a class field trip. That same evening was Josh's brother's graduation in Reed City. Heather went to the outing, and arranged for my dad to drive from his company in Muskegon all the way down to Josh' house near Hastings to pick up Josh and his nurse. He was going to bring Josh and the nurse back to Muskegon to meet up with Heather, where there was an hour overlap, so Josh and the nurse had an hour to spare. The Management at Michigan Adeventure would not allow Josh and his nurse in unless they paid full price. As in,$40 +/- per ticket. My dad and Heather tried to explain to them that Josh cannot move, Josh cannot even talk. They told the management who Josh is, trying to 'prove' Josh is truly disabled, via the news reports that have gone on about him over the past year. And Josh's nurse is on duty and is essentially Josh's shadow. So neither would be partaking in any rides, etc. Management would not hear of anything, and faced with spending $80-ish dollars, they left."
Michigan Adventure does not charge for babies, because babies are very obviously unable to physcially ride the rides. So why are they charging a person with an OBVIOUS disability which, like a baby, phycially makes them unable to ride any ride, full price?
In addition to speaking with management on the spot, a phone call was also made after the fact, and we were told that "there is no way to prove what the extent of his injuries were and anybody could fake it" (he is a quadreplegic with a traech in a wheelchair with a 24-hour nurse!). The person, a woman, also "explained" he could enjoy watching the kids so for that reason they were going to charge full price.(SERIOUSLY!)
I cannot beleive that in this day and age, people with severe disablilites are still having things like this happen to them. The person we talked to via phone at Michigan Adventure was told we would not sit quietly with this, and their response was 'go right ahead- we don't care'. Can you help make them "care"? People should know about this... Please copy/paste the email below (which was written and nicely forwarded to me by a concerened person) and send it to: [email protected] Or send them your own response. Then forward this email on to those in your contact list... maybe if they get enough negative repsonse about this situation, they might change their policy for the severly disabled. You know, they might "care".... Thank you
Disappointed

Brookfield, MO

#2 Jun 16, 2009
~~~~~~~~~~
To whom it may concern-
I was grieved to hear of how your establishment recently treated a disabled person who stopped at your park. I say "stopped at your park" because he was to be there for a very short time,(ultimately they were picking up his fiance and he got there a bit early, so there was a short time he would need to wait at the park until they were to depart). Being COMPLETELY immobile as well as unable to talk, he was attended to by his nurse (who is not able to leave his side due to his handicap). Your park would not allow them in the gates without paying a full price admission for the short time he would what?- sit his wheelchair on your concrete. Due to his physical limitations, he is unfortunately equivalent to an infant in terms of mobility and ability at this time. You don't charge for infants, correct?
I want to let you know that I will think long and hard before coming to your park, recommending your park, or supporting your business in any other way. In addition, due to the outrageousness of your actions, this issue has been passed on to others in our area.
By the way... did I mention that the disabled man that you treated in this horrific manner is a veteran? Did I mention that he gave up everything to serve our country and received all of his injuries while in Iraq??? In my book, even if he walked in and was able to ride every ride in the park, he should receive all the respect and, hey- maybe even a break on a ticket for your park.
Sincerely,
Disappointed

Brookfield, MO

#3 Jun 16, 2009
I poated this today in the hopes to make people aware of a situation that happened to my sister, Heather Lovell, and her fiance, Josh Hoffman. Josh is the local marine who was shot in Iraq, making him a quadripalegic. I have copy/pasted a quick run-down from Heather's FB page below:

" For those who dont know what we are talking about, Heather was asked to go with our niece to Michigan Adventure for a class field trip. That same evening was Josh's brother's graduation in Reed City. So Heather went to the outing, and arranged for my dad to drive from his company in Muskegon all the way down to Josh' house near Hastings to pick up Josh and his nurse. He was going to bring Josh and the nurse back to Muskegon to meet up with Heather, where there was an hour overlap, so Josh and the nurse had an hour to spare. The Management at Michigan Adeventure would not allow Josh and his nurse in unless they paid full price. As in,$40 +/- per ticket. My dad and Heather tried to explain to them that Josh cannot move, Josh cannot even talk. They told the management who Josh is, trying to 'prove' Josh is truly disabled, via the news reports that have gone on about him over the past year. And Josh's nurse is on duty and is essentially Josh's shadow. So neither would be partaking in any rides, etc. Management would not hear of anything, and faced with spending $80-ish dollars, they left."

Michigan Adventure does not charge for babies, because babies are very obviously unable to physcially ride the rides. So why are they charging a person with an OBVIOUS disability which, like a baby, phycially makes them unable to ride any ride, full price?

In addition to speaking with management on the spot, a phone call was also made after the fact, and we were told that "there is no way to prove what the extent of his injuries were and anybody could fake it" (he is a quadreplegic with a traech in a wheelchair with a 24-hour nurse!). The person, a woman, also "explained" he could enjoy watching the kids so for that reason they were going to charge full price.(SERIOUSLY!)

I cannot beleive that in this day and age, people with severe disablilites are still having things like this happen to them. The person we talked to via phone at Michigan Adventure was told we would not sit quietly with this, and their response was 'go right ahead- we don't care'. Can you help make them "care"? People should know about this... Please copy/paste the email above (which was written and nicely forwarded to me by a concerened person) and send it to: [email protected] Or send them your own response. Then forward this email on to those in your contact list... maybe if they get enough negative repsonse about this situation, they might change their policy for the severly disabled. You know, they might "care"....
twinkle star

Hudsonville, MI

#4 Jun 16, 2009
I have copied and pasted this story and am sharing it with everyone I know! Shame on them for doing this to Josh and the nurse!
Disappointed

United States

#5 Jun 16, 2009
Sorry for the duplicity... computer a little slow today!

“November 12th, 2011”

Since: Nov 07

up a tree

#6 Jun 16, 2009
What a sad story. I suggest you call the local news stations and see if they can help. Don't give up and let this go. There are disabled persons advocate organizations out there who can help as well. Good luck.
DaBadNeko

United States

#7 Jun 16, 2009
I am disabled and cannot ride most of their attractions with my kids....

They lost my business when their smoking police told me I had to walk all the way to the other side of the park to smoke.(Walking on concrete does wonders for back injuries!!!)

I guess the kids will have to wait til they are old enough to drop them off and pick them up at the end of the day.

Lost to them are the price of 3 visits a year times at least 3 people. Plus my childrens friends who I would have broughten with me!

Oh Well

When employees treat customers like dog dirt then they deserve to lose!

Last year I actually saved money by taking my kids to the midway at the Muskegon Summer Celebration instead and they had just as much fun!

File a complaint here!

www.ada.gov
Lucy

Northbrook, IL

#8 Jun 16, 2009
You should contact Disability Advocates of Kent County. They have people on staff ready to help you with this. They are in the phone book and have a STRONG voice in Lansing with issues such as this. Ask for Fran*
Disappointed

United States

#9 Jun 16, 2009
Here is the lame response I jsut received via email:
Thank you for taking the time to write about your frustrations with Michigan's Adventure's practice of charging general admission to the park. Our park charges a general admission fee for every guest over the age of two. This fee is not based at all on the level of participation in the park. Many of our guests are spectators in the park, and do not participate on any attractions for varied reasons, including disabilities.
I hope that you understand that we are trying to not discriminate against any person's situation. Picking and choosing situations, conditions, level of disabilities, etc., would ultimately be more discriminatory and arbitrary than it would be fair. We try to keep our entry fee a moderate price for every guest.
Michigan's Adventure offers veterans free admission with a paid admission on Memorial Day.
I am very sorry that you are displeased with these practices. Please feel assured that our goal is to operate Michigan's Adventure in a way that always exhibits our Cornerstones of safety, service, courtesy, and cleanliness.
Respectfully,
Janet A. Meyers
Vice President of Park Operations
[email protected]
Disappointed

Brookfield, MO

#10 Jun 16, 2009
Here is my response.. please people, let Mi ADventure know you will not stand for their horrible policy!

"Many of our guests are spectators in the park, and do not participate on any attractions for varied reasons, including disabilities."

Those guests, unless confined to a wheelchair, have the opportunity, should they decide to take it, to ride your rides. Whether or not they 'feel' their body is up to it, that is their CHOICE. Josh does not have a choice. Do you have a lift to get his wheelchair on a ride? Do you have a ride specifically designed for those in wheelchairs? NOPE. So in effect, you are discrimiating against him because you do not offer him any options in your park to be able to ride a ride. You happily take his money, but it stops there...

Why do you not charge for children under the age of two? My hunch is because THEY PHYSICALLY CANNOT RIDE RIDES, HELLO- parapalegic and quariplegics CANNOT RIDE YOUR RIDES EITHER! Whats the difference? Nothing... it is your company's greed that is tallking.

SHAME ON YOU. Your poilcy is discriminatory and DISGUSTING.
Joann

Kalamazoo, MI

#11 Jun 16, 2009
Wow, if this is true, it was a pretty dumb business decision on their part. I'm sorry that this happened to Josh. He deserves to be shown every consideration.

“MI needs the death penalty! ”

Since: Jun 07

Kalkaska

#12 Jun 16, 2009
Disappointed wrote:
Here is the lame response I jsut received via email:
Thank you for taking the time to write about your frustrations with Michigan's Adventure's practice of charging general admission to the park. Our park charges a general admission fee for every guest over the age of two. This fee is not based at all on the level of participation in the park. Many of our guests are spectators in the park, and do not participate on any attractions for varied reasons, including disabilities.
I hope that you understand that we are trying to not discriminate against any person's situation. Picking and choosing situations, conditions, level of disabilities, etc., would ultimately be more discriminatory and arbitrary than it would be fair. We try to keep our entry fee a moderate price for every guest.
Michigan's Adventure offers veterans free admission with a paid admission on Memorial Day.
I am very sorry that you are displeased with these practices. Please feel assured that our goal is to operate Michigan's Adventure in a way that always exhibits our Cornerstones of safety, service, courtesy, and cleanliness.
Respectfully,
Janet A. Meyers
Vice President of Park Operations
[email protected]
I just emailed Janet and informed her of our now cancelled plans for next weekend. Everyone that feels this is an outrage should make their voice be heard. What a shame that GREED has over ruled common sense.

“MI needs the death penalty! ”

Since: Jun 07

Kalkaska

#13 Jun 16, 2009
I would also contact 8 and 13 to see if you can get a rise out of them.

“...all but 6...UNLESS”

Since: Mar 08

The Merry Ol Land Of Oz

#14 Jun 16, 2009
First of all, maybe a call to Michigan Adventure ahead of time would have been in order, to verify that one would not be charged, or verify that there would be no charge, based on this situation being who it was

Second of all, like it or not, the VP of operations does make a valid point regarding the discriminatory factor; What about the person who doesn't ride rides due to a middle ear problem, but they bring their children there...shouldn't they also receive free admission since they won't be participating in riding any rides either?

What are other Amusement Park policies regarding this type of situation?

Admission to these places is NOT based on what rides will be ridden folks, it is an ADMISSION FEE
Reeko

Wyoming, MI

#15 Jun 16, 2009
8Ball wrote:
I would also contact 8 and 13 to see if you can get a rise out of them.
Henry Erb is a dirt digger from way back. Put Henry on this!!!! Or threaten to send Suzy Geha out to the park!
very clear

Allendale, MI

#16 Jun 16, 2009
Before you get all bent out of shape, the park admittance fee is just that, admittance to the park. It is not based on the ability or disability to partake in any activities. Many parents, grandparents, and small children do nothing but observe, which Josh had the right to do...for the regular admittance price. Parents who are just picking up children who have spent the day at the park can meet them at the gate.

I do not work at the park, nor go to the park, and I truly am grateful for the service Josh gave to our country, but business is business, and private companies have every right to run their business fairly.

As long as it is handicapped accessible, they are following the law. He was not denied entry, only told there is a fee.... The gate keeper can't pick and choose who pays and who doesn't.
very clear

Allendale, MI

#17 Jun 16, 2009
sorry rval, I must have been typing while you posted.... glad I'm not alone!

“...all but 6...UNLESS”

Since: Mar 08

The Merry Ol Land Of Oz

#18 Jun 16, 2009
very clear wrote:
sorry rval, I must have been typing while you posted.... glad I'm not alone!
you're creepin' me out!!
just kidding!

too many people have tunnel vision when it comes to things like this and don't look at the big pictures

glad I'm not alone...you're ready for the bashing we'll get, right?!
mom

Allendale, MI

#19 Jun 16, 2009
DaBadNeko wrote:
I am disabled and cannot ride most of their attractions with my kids....
They lost my business when their smoking police told me I had to walk all the way to the other side of the park to smoke.(Walking on concrete does wonders for back injuries!!!)
I guess the kids will have to wait til they are old enough to drop them off and pick them up at the end of the day.
Lost to them are the price of 3 visits a year times at least 3 people. Plus my childrens friends who I would have broughten with me!
Oh Well
When employees treat customers like dog dirt then they deserve to lose!
Last year I actually saved money by taking my kids to the midway at the Muskegon Summer Celebration instead and they had just as much fun!
File a complaint here!
www.ada.gov
You don't get much sympathy from me...complaining that you can't smoke in the park with your kids. Plus, he was not actually a customer, since he didn't want to pay. I managed to raise three kids without any of them ever having to go to a park for amusement anyway, so it makes no difference to me. Why people think they have to spend all that money to entertain kids is beyond me...

broughten???? That's a new one.
debbie

Littleton, CO

#20 Jun 16, 2009
Michigan Adventure sure ain't nothing like Walt Disney World. People with disabilities get A-1 treatment. There are rides at Disney that Josh could go on wheelchair and all. I know one of the rides is It's a small world. Also when we were there about 8 years ago my husband was walking with a cane because of M.S. and the park attendants would say "Sir you and your party can come right up here." We didn't have to wait in line at all.
I hope someday Josh and his family can go there, you will enjoy it.

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