U.P.S. Nightmare
The Projectionist

Traverse City, MI

#1 Sep 15, 2009
I need to warn people that UPS is becoming crappier every day. I had a package due to be delivered Yesterday, but when I read the Quantum Notification it said it was still in Maumee OH. I call them and tell them that the driver hadn't arrived yet and was told to keep waiting,they could see where my package was on their computers but yet they told me to wait"because the driver could still show up." Finally at 8PM I call back and tell them that my package still hasn't arrived but they said there was nothing they could do to track my package. I tell them I am going to contact the seller to see what they could do about it.
Soon after,I look at the Quantum Notification again and my package finally moved from Maumee OH just after I complained. So, my package was in Maumee longer than it should have been, but the UPS Cust service people tell me to wait for the driver when they could see my package wasn't on the truck on Monday as the computer said. Why was it stuck in Maumee when it was due to be delivered Mon?? MOUNT PLEASANT, MI, US 09/15/2009 7:03 A.M. OUT FOR DELIVERY
09/15/2009 4:51 A.M. DESTINATION SCAN
09/15/2009 4:50 A.M. ARRIVAL SCAN
WYOMING, MI, US 09/15/2009 2:43 A.M. DEPARTURE SCAN
09/15/2009 12:05 A.M. ARRIVAL SCAN
MAUMEE, OH, US 09/14/2009 8:37 P.M. DEPARTURE SCAN
MAUMEE, OH, US 09/11/2009 5:33 P.M. ARRIVAL SCAN
PARSIPPANY, NJ, US 09/11/2009 7:59 A.M. DEPARTURE SCAN
09/11/2009 12:31 A.M. ARRIVAL SCAN
MASPETH, NY, US 09/10/2009 11:06 P.M. DEPARTURE SCAN
09/10/2009 10:15 P.M. ORIGIN SCAN
US 09/10/2009 6:20 P.M. BILLING INFORMATION RECEIVED
Big O

Jackson, MI

#2 Sep 15, 2009
Must have been one really important package to go thru that much trouble ... time on your hands?
The Projectionist

Traverse City, MI

#3 Sep 15, 2009
Big O wrote:
Must have been one really important package to go thru that much trouble ... time on your hands?
It is to me and is it too much trouble for UPS to tell the truth in their dealings with their customers?? Oh I forgot,everything is going to hell in a hand basket, lets let UPS do the same and drop their delivery standards so far that nobody get's their package on time!!!Nobody holding anybody accountable, this is what's wrong with this country!!
Onedoer

Lansing, MI

#4 Sep 15, 2009
UPS late deliver to National disaster...hmm could world cataclism be next
The Projectionist

Traverse City, MI

#5 Sep 15, 2009
Onedoer wrote:
UPS late deliver to National disaster...hmm could world cataclism be next
Well, the way nobody cares about anything anymore except for them selves,world cataclysm is very likely indeed, you must be too dumb to see it, until it's too late.

Since: Jul 09

Holland, MI

#6 Sep 15, 2009
The Projectionist wrote:
<quoted text>It is to me and is it too much trouble for UPS to tell the truth in their dealings with their customers?? Oh I forgot,everything is going to hell in a hand basket, lets let UPS do the same and drop their delivery standards so far that nobody get's their package on time!!!Nobody holding anybody accountable, this is what's wrong with this country!!
What were they delivering? A new heart? Get overnight shipping or have some effing patience!
Onedoer

Lansing, MI

#7 Sep 15, 2009
Spanksock wrote:
<quoted text>
What were they delivering? A new heart? Get overnight shipping or have some effing patience!
We do care. Take a deep breath and count to ten during the exhale....slowly. Repeat until you are calm.

Sorry about your late package. I hope you were not too inconvienced or harmed by the delay.

Since: Mar 09

Grandville, MI

#8 Sep 15, 2009
Three to four days is pretty much normal for a gound shipment from the east coast.(Saturday & Sunday dont count)

If it was something you needed sooner, you should have paid a little extra fo Next Day Air.
Big O

Jackson, MI

#9 Sep 15, 2009
Onedoer wrote:
<quoted text>
We do care. Take a deep breath and count to ten during the exhale....slowly. Repeat until you are calm.
Sorry about your late package. I hope you were not too inconvienced or harmed by the delay.
Better the package was late than his daughter ...

Since: Sep 07

Grand Rapids, MI

#10 Sep 15, 2009
Use FedEx, I do....and so does the company I work for.
rambotrader

Breckenridge, CO

#11 Mar 25, 2014
READ THIS ONE DISBELIEVERS:

The next UPS nightmare in the US

Why do these accounts of UPS not surprise me? When I googled UPS problems I was surprised at what I found.

My experience:

I was staying in a keyed security complex in Colorado. My delivery was coming from the last UPS depot (at Silverthorne, Colorado). Having had problem last year I phoned and tried to short circuit the storm which was headed my way. The problem was that there is no intercom and that UPS drivers will not phone customers in situations like mine. There would be many.

I spent almost 2 hours on the phone contacting the depot as well as the company itself. All I got was misinformation, bullsh** and outright fob offs. Hey, am I a customer or Billy the Blacksmith?

I was directed to registering and filling out the UPS My Choice form. Well this did not work as the information was not accepted even though nothing was given as a problem. The evidence about this company was beginning to mount.

Finally I spoke to an agent who after arriving at a place where I stated that I was contacting the CEO was transferred to a supposed manager who again read the idiot sheet which employees of this company read from then tried to fob me off. After asking for the contact details for the Board the woman begrudgingly phoned the driver and gave me an approximate delivery time. But wasn't I told by several other agents that drivers did not carry a phone and were not contactable? Clearly I was lied to!!

So I sat in the lobby of my security building and waited for almost 2 hours for this deadbeat company to deliver what it had been paid good money to deliver.

My suggestion to all who ask is AVOID THIS COMPANY LIKE THE PLAGUE. I have had dealings with FedEx at the same address as the above and the depot agents are super helpful and the drivers have no problems with making a phone call when they are close by. This is what real customer service is about and UPS is one of those iconic companies on the way out.

I have emailed the CEO Scott Davis with a full account of the above and suggestions as to how to fix up the mess. My bet is that nothing will change. I'll wait for the fat lady to sing but unfortunately the problems in companies like this are often fat and lazy Boards who have been living the high life for too long and who are too lazy to get off their fat behinds and do the job they are being (highly) paid to do in the interests of shareholders

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