Received a postcard in the mail stating that they did backwater device testing that is required by the city of GR and they charged $39.95. Since they were one of the more affordable, my husband called to set up the appointment. Today they came and instead of filling out the required form that they had been left, they took their check, and left us with a near $300 estimate for parts and repair with absolutely no explanation to either. Now we are being faced with having our water shut off next week, and I am out $40 for a service that was never completed. I filed a complaint with the BBB today. I will be calling another plumber for a second opinion. VERY disappointed.