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The Truth

Detroit, MI

#1 Oct 28, 2008
So you may have noticed that Art Van was running a special advertising no interest, no tax. I purchased some furniture recently and was told that when I received the bill in the mail, the tax would be missing, although the store receipt included it.

Sure enough when I received the bill, the tax was on there. I complained and was told that it is illegal for them not to charge tax. I of course became livid. The store manager indicated he had taken the tax off of each piece of furniture and just added it to the grand total, thus saving me money. I told him its the same amount of tax no matter when its applied. I don't think he planned on being called out like that. I asked the store manager to at least be honest with me. He indicated it was a marketing ploy.

Now granted, it was only 186 dollars on a 2K plus bill, but man I am steamed. Thought I'd save some of you the headache.

“THINK before you speak”

Since: Apr 08

mayberry usa

#3 Oct 28, 2008
I think any store that has a "biggest sale ever" sale every week can be expected to be shysters. I feel for you though. If I were you, I would check into the legality of their policy on this.

“My Puppy ROCKS!”

Since: Oct 08

<= Right Here

#4 Oct 28, 2008
The Truth wrote:
So you may have noticed that Art Van was running a special advertising no interest, no tax. I purchased some furniture recently and was told that when I received the bill in the mail, the tax would be missing, although the store receipt included it.
Sure enough when I received the bill, the tax was on there. I complained and was told that it is illegal for them not to charge tax. I of course became livid. The store manager indicated he had taken the tax off of each piece of furniture and just added it to the grand total, thus saving me money. I told him its the same amount of tax no matter when its applied. I don't think he planned on being called out like that. I asked the store manager to at least be honest with me. He indicated it was a marketing ploy.
Now granted, it was only 186 dollars on a 2K plus bill, but man I am steamed. Thought I'd save some of you the headache.
Sounds like "false advertising " to me...I'd complain to Mike Cox..the State Atty. Big Wig.

“Lost in the middle somewhere..”

Since: Nov 07

Location hidden

#5 Oct 28, 2008
Isnt' that considered false advertising? Or did they word it "just right" to get away with it? That sucks. I have heard a lot of negative things about that store. However, we did buy our dining room table from there and are very happy with it. It seats 8 and is really beautiful. My hubby and I seen it and fell in love with it and then realized it was probably way out of our price range until we looked at the tag and it said $399. We were so floored that we got a sales person to double check and make sure that was the right price. What we did not do, however, was buy the chairs that came with it. We shopped around to find chairs to match and once we got the right price on the chairs, we came back and bought the table. But we weren't paying their price for chairs we didn't even like.

So our experience with them wasn't bad but we don't have good enough credit to buy anything on credit so I guess we don't have to worry about getting scammed.
Karen

Whitehall, MI

#6 Oct 28, 2008
The Truth wrote:
So you may have noticed that Art Van was running a special advertising no interest, no tax. I purchased some furniture recently and was told that when I received the bill in the mail, the tax would be missing, although the store receipt included it.
Sure enough when I received the bill, the tax was on there. I complained and was told that it is illegal for them not to charge tax. I of course became livid. The store manager indicated he had taken the tax off of each piece of furniture and just added it to the grand total, thus saving me money. I told him its the same amount of tax no matter when its applied. I don't think he planned on being called out like that. I asked the store manager to at least be honest with me. He indicated it was a marketing ploy.
Now granted, it was only 186 dollars on a 2K plus bill, but man I am steamed. Thought I'd save some of you the headache.
This isn't the first time they've done this. Now, I would have been inclined to call them back an have them come get their furniture back. Go spend your 2k elsewhere.
Caugh

United States

#7 Oct 28, 2008
Karen wrote:
<quoted text>This isn't the first time they've done this. Now, I would have been inclined to call them back an have them come get their furniture back. Go spend your 2k elsewhere.
Except on items like bedding I've herd they charge restocking fees.
Ralph

United States

#8 Oct 29, 2008
We bought a very nice mattress and boxspring from them several years ago. We had 1 year no payment or interest. Now it is 10 years old. Quality is Excellant!!! No problems, No big deal.
Tami

United States

#9 Oct 29, 2008
We have bought most of our furniture from them and have been very happy with them.

Since: Oct 08

Holland

#10 Oct 29, 2008
You would think they would get a new logistics manager by now too....Every month they make the mistake of being over stocked and have to have a huge give-away sale. Yes, they are scammers, more ways than one.
sbo

Encino, CA

#11 Oct 29, 2008
Don't they simply drop the price of the item enough so that when they add the sales tax on your out the door price equals what you agreed upon as the original sales price before tax? What's the big deal? Retail stores do that crap all the time.

Since: Oct 08

Location hidden

#12 Oct 29, 2008
I bought with 1 year same as cash. Everything came out good on my end. But man you gotta read the fine print.
little shady

Okemos, MI

#13 Oct 29, 2008
my wife and i were look for some furniture a few months back and we went to the 28th st. store. they were having one of their sales and we found the tables we wanted at a great price! so we asked the sales lady and she said "oh, these are mismarked" and ripped the tag off the tables!!!! we asked her to honor the price and she said "the computers won't even let me do that (biggest lie ever)" so, we went to the alpine store where my wife used to work and asked for help there...they honored the mismarked price on BOTH tables, even though only one was mismarked at the 28th street store. alpine had been pretty good to us, but i will never go back to the liar at the 28th street store!
steve thomas

Cedar Springs, MI

#14 Oct 29, 2008
Some time ago, I got tired of hearing "we'll pay YOUR sales tax".Many people don't realize that sales tax is on the seller, not the buyer. I wrote ArtVan suggesting that they say in their ad that they would pay the sales tax instead of passing it along to the consumer. After all, it is their responsibility. Obviously they don't care.
RAB

Ionia, MI

#15 Oct 30, 2008
Since when did anyone in this country believe they didn't have to pay taxes on something? Now shame on the store for a little misleading marketing ploy but c'mon, did someone really think they wouldn't have to pay sales tax on something. Anyone that believes that stores like these are really having "the biggest sale of the year" or "a one time only deal" are dumb to begin with. Know what the prices really are before the "sale" and find where they're really burying the cost or how much it's suddenly been marked up to make the sale look better than it is.
Zia Cree

United States

#16 Jan 1, 2009
In the state of Michigan you must show taxes paid.It's against the law not to show taxes paid on a receipt.You have stated,"I told him, it's the same amount of taxes,no matter when it's applied." Well, that where you're wrong.If you take the taxes out of the cost,and reapply the taxes at the end ,you have not paid any taxes at all.However, if you do not take taxes out of the cost and apply the tax at the end you've paid taxes.i.e.($1.00-6%=$0.94+6%=$ 1.00)Or you would've paid the tax of 6% on a dollar and paid $189.00 more.In closing, you should shop around at other proprietors and ask if this true before you assume and post.:>
The Truth wrote:
So you may have noticed that Art Van was running a special advertising no interest, no tax. I purchased some furniture recently and was told that when I received the bill in the mail, the tax would be missing, although the store receipt included it.
Sure enough when I received the bill, the tax was on there. I complained and was told that it is illegal for them not to charge tax. I of course became livid. The store manager indicated he had taken the tax off of each piece of furniture and just added it to the grand total, thus saving me money. I told him its the same amount of tax no matter when its applied. I don't think he planned on being called out like that. I asked the store manager to at least be honest with me. He indicated it was a marketing ploy.
Now granted, it was only 186 dollars on a 2K plus bill, but man I am steamed. Thought I'd save some of you the headache.
Slasher

Grand Rapids, MI

#17 Jan 1, 2009
Cheap over priced garbage. Break an arm rest off to fend off the vultures when I walk in the door.
huh

Liverpool, NY

#18 Jan 2, 2009
At one time I also purchased from Art Van and saw the tax on my receipt. When I questioned this, they indicated that they have to charge tax, but decrease the cost of the item by that amount in order to off set that cost. Sure enough, the cost of the item was lowered by the tax amount. It all worked out correctly, but I think they should tell this to the customers more openly. It seems sneaky when they don't.

I also agree that this store has constant sales. I've compared items with other stores and their sale price was the same as the actual price in another store. Buyer be ware!
say what

West Bloomfield, MI

#19 Jan 2, 2009
After our experience with Art Van, we will NEVER EVER buy from them again.
Several years ago, we bought a bunk bed set from them. We paid for the set up front but they were out of stock, but the manager assured us that it would be delivered within a week.
Well...a week went by, then 2 weeks. I called and was told the shipment was delayed but expected within the next few days.
A few more days went by...still nothing. Called again...shipment still delayed (stuck on some ship at sea); please be patient with us, we'll even set it up for you at no charge.
Finally...A MONTH LATER, we get the set dropped off. The delivery guys looked at us funny when I asked them how long it take them to set it up. "We don't do that", they said and walked out.
Then I check the boxes...half of them are for the set we ordered. Half of them are for a completely different set (and now they have our old mattresses).
Call the store..get told, they can't get someone out to our house for another two days with the right boxes and they don't do set ups.
One huge a s s chewing later after threats of a lawsuit and an angry email to corporate (since we were smart enough to get 'deliver AND set up' in writing on our receipt), they got someone out to our house (finally) the next day with the right boxes and set it up.
I will never set foot in that store again.
Jesse

Grand Rapids, MI

#20 Jan 2, 2009
little shady wrote:
my wife and i were look for some furniture a few months back and we went to the 28th st. store. they were having one of their sales and we found the tables we wanted at a great price! so we asked the sales lady and she said "oh, these are mismarked" and ripped the tag off the tables!!!! we asked her to honor the price and she said "the computers won't even let me do that (biggest lie ever)" so, we went to the alpine store where my wife used to work and asked for help there...they honored the mismarked price on BOTH tables, even though only one was mismarked at the 28th street store. alpine had been pretty good to us, but i will never go back to the liar at the 28th street store!
People who try to get something cheaper based on an honest error (mismarking) are shysters themselves.
I know people who look for errors , then network to their friends so they can all take advantage of someone elses error. To me, that's little better than stealing.

“91 Whiskey”

Since: Nov 08

Grand Rapids

#21 Jan 2, 2009
Open the door and walk into an Art Van once. It's almost like you have been turned in to a piece of meat that was just thrown inside the lions cage.

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