MARVIN online not ready for prime time

There are 20 comments on the WOOD-TV Grand Rapids and Michigan story from Jan 7, 2009, titled MARVIN online not ready for prime time. In it, WOOD-TV Grand Rapids and Michigan reports that:

An online way for unemployed Michigan residents to make their bi-weekly contact with the Unemployment Insurance Agency is coming but it's only being tested right now.

Join the discussion below, or Read more at WOOD-TV Grand Rapids and Michigan.

TMB

Dearborn, MI

#61 Jan 17, 2009
I have a question my employment is down to 2 weeks I filed a claim for EUC and has not heard anything how long does it take before it goes through? And in reference to that person who seem to have a fulltime job talking about the unfortunate people who lost there Jobs.Be careful how you judge people because you may be put in that same situation in a blink of a eye>>>>>
JBR

Saint Clair Shores, MI

#62 Jan 17, 2009
I missed my call in week. What happens??? Will this affect my extension??? Will someone please tell me.....thanks

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#63 Jan 21, 2009
shocked wrote:
<quoted text> your missing the point most of us have been looking for work and cannot get it as well. not even mc'ds has an opening. i for one keep getting the same response. The "were not hiring but were taking applications" only to fill out the app. then it's the wait and beg for a job that pays 2.75 an hour that 500 other people have apllied to. only to loose my home to forclosure. no thanks im moving out of this state. Good luck everyone.
$2.75 an hour? What Asian countries have you been looking for work in?

Unemployment after taxes pays $7.15 an hour... minimum wage is higher than that.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#64 Jan 21, 2009
JBR wrote:
I missed my call in week. What happens??? Will this affect my extension??? Will someone please tell me.....thanks
If you missed your call in week, you need to call the 866 toll free number on the UI website. Or, you need to visit the nearet regional UI office. All the information on locations can be found on their website. Google "Michigan Unemployment" for the link.

I had to call in about an error in my payment for this week and got through after about 13 calls in a row. You can get though if you are determined. The website for making bi-weekly claims is up and running and works like a charm.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#65 Jan 21, 2009
TMB wrote:
I have a question my employment is down to 2 weeks I filed a claim for EUC and has not heard anything how long does it take before it goes through? And in reference to that person who seem to have a fulltime job talking about the unfortunate people who lost there Jobs.Be careful how you judge people because you may be put in that same situation in a blink of a eye>>>>>
You cannot file a new claim for the extension until your current benefits have run out. In most cases UI is monitoring your work records for activity... so far I've been eligible for all the extensions while working part time and I've gotten letters automatically telling me to begin calling for the extensions to report my activity for the past two weeks. I have not had to reapply for any of the extensions.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#66 Jan 21, 2009
Tiff wrote:
I filed a claim 12-28-08 and I was told my new call time was 1-14-09 thats when I call Marvin back does anyone knowhow to find out if a claim was approved or not? Is that why I call Marvin on the 14th. I was laid off 11-17-08 and I tried to file in nov but when I call and spoke to a rep she said because my former employer denided my claim I would not get paid. What the hell.
There is an option for you...

First continue to call into MARVIN or make your bi-weekly claims online and do not stop.

Second open your yellow pages and look for Unemployment Attorneys. They set up an appointment to discussthe merits of your individual claim. THey work on your behalf to get you the unemployment insurance.

The first thing they will tell you is to appeal the denial of claim. Basically this involves writing a letter to UI and exlaining to them why the clim should not be denied. This should basically be an description of why you originally lost your job and why the determnation is incorrect.

I had to step through this process. I was able to quote the employee handbook and sie examples of how the rules werenot managed even handedly amongst all the employees. The UI overturned the denial and I did not need the help of the lawyer. If they had denied it again, I would have had to get the lawyer involved.

What he does at that point is call for a redetermination hearing. This involves you, the lawyer and the employeer meting at UI offices to have your case heard for redetermination. In almost all cases the employeer DOES NOT show up. It not worth ther time or effort to put in an appearence. This results in an automatic decision in your favor. FOr his efforts on your behalf, the lawyer can claim around 20% of your back UI wages. The remainder comes to you in a lump sum payment. BUT YOU HAVE TO KEEP CALLING YOUR REPORTS INTO MARVIN or you won't get a damn thing.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#67 Jan 21, 2009
Tiff - Additionally if you were laid off... you are automatically approved for a claim. If the employeer is denying it, then they might be showing you are fired in their records. In which case you have to get the UI Attorney and fight this to the end. If you have a letter from your employer indicating that you were laid-off, include a copy of this in your appeal. This will weigh heavily in YOUR favor. Its a lot of effort but worth it in the long run.
Interested

Fenton, MI

#68 Jan 23, 2009
wundrful pets wrote:
Today I had the opportunity to access Marvin online to certify the past two weeks for unemployment , as a matter of fact, at approximate 10:15 a.m. unemployed.
What is the exact website or method you used to access MARVIN online? I looked for quite some time and could not find where to go to report.
Kara in Jenison

Dorr, MI

#69 Jan 23, 2009
Here is the link for MARVIN online:

https://cwam.unemployment.state.mi.us/UserSig...
Michael

Dearborn Heights, MI

#70 Jan 24, 2009
Do you have to call MARVIN before you can use the online service? I tried to register online and it gave an error that my PIN was not correct. I collected unemployment Jan - March of '08, so is this now considered a new claim and I'll need a new PIN?
Michael

Dearborn Heights, MI

#71 Jan 24, 2009
Grant wrote:
I was able to use the Marvin online this morning 01/07/09. You must have a online account set up before you can use it. If you don't have a online account set up it can't be used. There is no access to MARVIN online from their web page. You have to go in to your online account. The online account takes several days to set up, they have to send the password to you by snail mail.
How did you set up the online account?

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#72 Jan 25, 2009
Michael wrote:
Do you have to call MARVIN before you can use the online service? I tried to register online and it gave an error that my PIN was not correct. I collected unemployment Jan - March of '08, so is this now considered a new claim and I'll need a new PIN?
There are instructions on how to log in to use the UI site for the first time. They should have been on the same page that told you were the link was to access MARVIN online.

If you cannot locate this information on the website, call the toll free 866 number listed there for the correct login information to access MARVIN online for the first time.

Once you have set up your information, UI will main you a temporary username and password. The first time you log in using this information, it will request a unique username that you will remember along with requesting that you choose a new password. Write them both down and keep them in a safe place. The information that was mailed to you by UI will not work after your personal details have been set up for using MARVIN online.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#73 Jan 25, 2009
Michael wrote:
Do you have to call MARVIN before you can use the online service? I tried to register online and it gave an error that my PIN was not correct. I collected unemployment Jan - March of '08, so is this now considered a new claim and I'll need a new PIN?
Your temporary PIN should be the last 4 digits of your social security number. NOT the pin you use to access MARVIN by phone.
Michael

Dearborn Heights, MI

#74 Jan 26, 2009
Well, the online system seems to work ok, but at the end it didn't tell me a dollar amount, just that my claim was accepted.

I remember when I had to call in(before the problems) it would tell you that a check was being mailed. Does the online system just not tell you that anymore?

“Take time to smell the roses”

Since: Jan 08

Hudsonville

#75 Jan 26, 2009
I just did my claim for unemployment online with MARVIN. This was so much easier than the phone call you just answer the questions and at the end tell you your benefit amount it took less than two minutes to complete unlike the call which can take about 5 to 10. I would recommend the online . It is faster and easier and you don't have to listen to the annoying voice. Just my thoughts on it. I have been collecting since Oct 08 and have not had any trouble . I am sorry for those who have had issuse with marvin. Good luck and don't give up.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#76 Jan 26, 2009
Michael wrote:
Well, the online system seems to work ok, but at the end it didn't tell me a dollar amount, just that my claim was accepted.
I remember when I had to call in(before the problems) it would tell you that a check was being mailed. Does the online system just not tell you that anymore?
IF you are set up on their system to get a paper check in the mail that may be why it didn't report a dollar amount. You need to go and change you payment method to either direct deposit or the Pay Card. UI is apparently no longer going to be issuing paper checks. I went for the Direct Deposit as I don't need to carry another plastic card around in my wallet.
cynical

United States

#77 Jan 26, 2009
Michael wrote:
Well, the online system seems to work ok, but at the end it didn't tell me a dollar amount, just that my claim was accepted.
I remember when I had to call in(before the problems) it would tell you that a check was being mailed. Does the online system just not tell you that anymore?
You did better than me. When I got done it just told me that if I wasn't back to work full time by Feb 14 that I would have to register with Michigan Works. Then it kicked me to the home page. I wasn't sure whether it went through or not.

So, I called Marvin, got through on the third call (how about that), and Marvin told me I didn't have to certify again until Feb 8. So, hopefully it's all set.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

#78 Jan 26, 2009
cynical wrote:
<quoted text>
You did better than me. When I got done it just told me that if I wasn't back to work full time by Feb 14 that I would have to register with Michigan Works. Then it kicked me to the home page. I wasn't sure whether it went through or not.
So, I called Marvin, got through on the third call (how about that), and Marvin told me I didn't have to certify again until Feb 8. So, hopefully it's all set.
Registering with Michigan Works is a standard requirement although usually they tell you to do so before you have to make your first report to MARVIN. The exeption to this would be if you were recorded as being laid-off and expected to return to your job. Then the Michigan Works requirement is waved. The announcement was probably due to expectations that you would return to work by this time and have not. If you do not register with Michigan Works, you will not receive any more UI checks until you do. My advice is not to wait until the last minute to regiser with Michigan Works. Register early.
snomad

Hudsonville, MI

#79 Jan 26, 2009
HGTV and QVC can handle 1/2 the task. Michigan blew it's cents/sense on outdated software from the get-go. However, I hear the state is buying up all the Windows95 software it can get it's faux silk mitten on... predicting a comeback. Yeah Michigan!!!
rohunger

Jackson, MI

#80 Jan 27, 2009
Does anyone know if I need to use the same MARVIN PIN number that I used previously. It has been 8+ years since my last (only) unemployement claim, and I don't remember what my PIN was from that time.

Any help is apprciated.

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