MARVIN online not ready for prime time

Full story: WOOD-TV Grand Rapids and Michigan

An online way for unemployed Michigan residents to make their bi-weekly contact with the Unemployment Insurance Agency is coming but it's only being tested right now.

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“"It's a rock!"”

Since: Nov 08

Grand Rapids

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#21
Jan 7, 2009
 

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Pat wrote:
If the unemployment office would let us email questions about our personal account it would also help. You people are right they tell different stories to each of us. If you try the 800 number they give you it is impossible to get through and then they are rude. We all need to email Granholm and complain. I know they will call you if you report you are having a problem with the unemployment agency as I have done it but it needs to be hundreds complaining to get something done,,,,,,get busy and email now.
Have you ever worked in a job where all you do is answer phones all day and listen to angry people? I have and its no joy. Good will runs out after about two weeks of nothing but complaints. The people on the phone are not at fault and all they can do it give the information they may have at hand which may not always be up to date. In most cases their info is good and will help to resolve the issue. In the event you don't like the answer, you can always try calling back or drive to the nearest regional help center and talk to someone in person.
Unemployed Worker

Holland, MI

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#22
Jan 7, 2009
 
Biodredd wrote:
Unemployed worker - If you were not given a dollar amount at the end of the online session, it did not accept your information. Use the make up days on Thursday and Friday and try to call in. Or use the 800 help number to try and get an answer or come to Grand Rapids and visit the regional help office on Plainfield to talk to someone in person. Best to arrive early like 6 AM if you don't want to spend the day in line with hundreds of others in the cold temps.
Thank you so much for your advice Biodredd.:)
John Q Public

Ann Arbor, MI

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#23
Jan 7, 2009
 
George Erimie wrote:
Working with the SYSTEM... I have been collecting UIA and the EUC benefits for 1 year...The Congress passing of EUC added anothr Tier of benefits in the amount collectible of 13 weeks.(13 weeks because we in Michigan have a Unemployment Rate over 6.5) That was in November...now we are even at a higher rate of unemployment.
I give credit to the Michigan Unemployment Services for their efforts. The possibility of a "ONLINE" reporting to the MARVIN system will eventually alieviate this current bottleneck of claimants and the telephone will be just another avenue to make you UIA claim and not the "PAIN in the NECK' that it has recently become.
So, I suggest you get the INTERNET FACT SHEET of the website www.michigan.gov/uia and apply ONLINE.
JUST REMEMBER; HAVE ALL YOUR DATES,PERSONAL INFO, AND QUARTERLY WAGE AMOUNTS AT YOUR FINGER TIPS AND THEN WITH A PATIENCE THAT IS FOCUSED YOU WILL GET TO THAT DESERVED UNEMPLOYMENT CHECK.
Not once have I ever needed the quarterly earnings report. No one at work has ever needed them either. So much so, that our HR department doesn't even give us those reports anymore because everyone tells them that they dont need them.
Re-employed

Grand Rapids, MI

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#24
Jan 7, 2009
 
Biodredd:
I don't doubt that frustration is contagious, but these people have an obligation and responsibility to do the jobs for which they've been hired. If they aren't provided the correct tools to do so, the agency is at fault. If they are, creative destruction should be allowed to take place-- 10% of the entire population of the state is at least somewhat interested in their job.

One thing is for sure: the System here is very, very broken.
auntnana

Grand Rapids, MI

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#25
Jan 7, 2009
 
Biodredd wrote:
Candice - You don't get a half day every two weeks. You get one hour on your assigned date based on their schedule which is determined by your last 3 digits of your social security number. If you miss that day, Thursday and Friday are open reporting gays on the phone system. You can call anytime during the hours of MARVIN operation and make your report. You are NOT locked into one time peroid every two weeks.
Resident - You have THREE choices for receiving your unemployment benefits. You can use the debit card method, you can still get a physical check OR you can have te funds direct deposited ino your checking account. ou ca chnge this optionoline usng the links provided by other articles posted on WOODV 8's website.
auntnana - THe Fedral overnment passed an extension plafor unemployment benefits. There are plenty of funds available for states that qualify. Michigan is one of the states to benefit from that package. Two extensions were included. The current one now in effect is for an additional 20 week extension followed by and additional extension of 13 weeks at the end of this current extension. The new relief package that will be signed into law when Obama comes into office is also supposed to incude yet another unemployment benefits extension. There has been no information released on how long this additional package would cover.
Ellen - If you mix up your week, you should still call in and report normally according to information on the website. If you do miss a week, you'll have to have a justifiable reason for missing the call. If you simply forgot that may not be good enough, which is why I keep a calendar next to my computer with the dates clearly marked on it so I don't miss a week.
ok thx for the info
John Q Public

Ann Arbor, MI

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#26
Jan 7, 2009
 
Biodredd wrote:
Pardon the typos in the last entry. The battery in my wireless keyboard is dying.
Ive always wondered why people have those when you have to be somewhat close to the monitor anyway, why not just use a wired keyboard.

I know off topic but I was just curious. lol
John Q Public

Ann Arbor, MI

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#27
Jan 7, 2009
 
Lisa wrote:
My son waited over three months for his first check. Fortunately he had me to help him pay his rent and bills while he waited, but most people cannot call on mommy to pay their bills. The system sucks, I mean who can go three months without getting paid. People could lose their homes waiting!
Why did he wait 3 months? Why didn't he try and call or go there inperson. I had issues on my first appointment day (monday). I got off the phone after being disconnected and 31/2 hours later walked out of the P.R.O. happy camper. My check came in todays mails. I even got back pay for a week I was off in Novemeber.
Grant

United States

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#28
Jan 7, 2009
 
I was able to use the Marvin online this morning 01/07/09. You must have a online account set up before you can use it. If you don't have a online account set up it can't be used. There is no access to MARVIN online from their web page. You have to go in to your online account. The online account takes several days to set up, they have to send the password to you by snail mail.
snomad

Hudsonville, MI

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#29
Jan 7, 2009
 

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With unemployment @ 9.6%, MARVIN should have been a "Dateline" exclusive 2 points ago. The unemployed, fighting to survive and Michigan has a "joke" (MARVIN) UEA program to exasperate their fears. No one is laughing... except those playing with the machine.

This state has been gotten so used to cleaning taxpayer pockets... for so long, they just can't imagine the possibility of having to do the right thing at the right time without profit being made one way or another.
unemployed

United States

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#30
Jan 7, 2009
 
I have not had any issues with UIA yet and I am extremely grateful for this benefit. Best of luck to all of you who are having problems. Hangin there because things can only get better for Michigan right now.
Unemployed Worker

Holland, MI

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#31
Jan 7, 2009
 

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Grant wrote:
I was able to use the Marvin online this morning 01/07/09. You must have a online account set up before you can use it. If you don't have a online account set up it can't be used. There is no access to MARVIN online from their web page. You have to go in to your online account. The online account takes several days to set up, they have to send the password to you by snail mail.
I did too, but I didnt get a Dollar amount and I DO qualify, I received my money for the previous weeks. Did online marvin give you a dollar amount you will receive? Im calling marvin anyway, just to be on the safe side.
Lorri

Lansing, MI

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#32
Jan 7, 2009
 
You know, the UIA needs to get it together. My husband and brother-in-law are both unemployed right now and last week when my husband tried to call on his scheduled time he was unable to get through due to a problem with the system, so he had to wait until the general call in days. Today 1/7/09 my brother-in-law is scheduled to call in between 10-11am, he was also unable to get through after continuously trying and when he called exactly at 11am it gave him the message to call back during his scheduled time. They really need to get it together.
Townie

Holland, MI

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#33
Jan 7, 2009
 
unemployed wrote:
I have not had any issues with UIA yet and I am extremely grateful for this benefit. Best of luck to all of you who are having problems. Hangin there because things can only get better for Michigan right now.
I agree. I have not had any problems yet, either. I have been unemployed since the end of November. I made a call to marvin today and got through the first time I dialed in and so far, the debit card has worked great! Money is always available within 2 days of my call to marvin. Best of luck to everyone!
UI Tips Help

Caledonia, MI

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#34
Jan 7, 2009
 

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This is an awesome forum of helpful tips and info.
I'm going to try to start a blog on WoodTV site so we can continue to help & lift each other up.
Bioredd, can I buy you some batteries for your wireless keyboard? You're advice is right on.
Take care everybody... let's continue to help & lift up each other.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

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#35
Jan 7, 2009
 
John Q Public wrote:
<quoted text>
Ive always wondered why people have those when you have to be somewhat close to the monitor anyway, why not just use a wired keyboard.
I know off topic but I was just curious. lol
I could use the USB port for another device.:)

“"It's a rock!"”

Since: Nov 08

Grand Rapids

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#36
Jan 7, 2009
 
UI Tips Help wrote:
This is an awesome forum of helpful tips and info.
I'm going to try to start a blog on WoodTV site so we can continue to help & lift each other up.
Bioredd, can I buy you some batteries for your wireless keyboard? You're advice is right on.
Take care everybody... let's continue to help & lift up each other.
I'm good in the battery department, but thanks for the kind offer. I've changed them and all is well.

My advice comes from 18 months of using the MARVIN system and reading everything I can find to make sure my experienceis as trouble free as possible. When I have missed my regular call in date its been due to a doctor's appointment getting in the way. I just call on Thursday or Friday when its open to everyone and everything works just like it should.

One suggestion the UI might want to make, is that with all the additional people now filling the system, spread the call in schedule over 4 days and make Friday and Saturday the free for all days, allowing people a little more time to call in. Just a thought.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

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#37
Jan 7, 2009
 
Lorri wrote:
You know, the UIA needs to get it together. My husband and brother-in-law are both unemployed right now and last week when my husband tried to call on his scheduled time he was unable to get through due to a problem with the system, so he had to wait until the general call in days. Today 1/7/09 my brother-in-law is scheduled to call in between 10-11am, he was also unable to get through after continuously trying and when he called exactly at 11am it gave him the message to call back during his scheduled time. They really need to get it together.
Lorri, its obviously frustrating to anyone who is trying to use the system and can't get through. The thing you have to remember is that they are tying to implement changes but they can't happen with a snap of the fingers. Changing the phone interface to handle more callers takes time and involves the installtion of additional phone lines. All expensive and time consuming tasks. And one that could not have been forseen a year ago. They have also added the ability to use MARVIN over the internet (which I used for the first time this morning and it worked great for me). A tremendous time saver compared to the five minutes you spend on the phone when reporting in that way. The regional offices and help lines are hiring more service people to handle the calls (again a time consuming process between the application and interview process and again adding all those additional phone lines for the operators).

They can't happen overnight. But they are trying. The problem that comes into play in the future is that they will also have to scale these operations back when things finally turn around. Removing the phone lines is just as expensive as putting them in. They have to balance current and future needs in making all these decisions.

For anyone who thinks that the people at UI have it easy guess again. Between the angry phone calls, the angry e-mails and the angry people showing up in the regional offices, I'm frankly surprised anyone turns up for work knowing what they will have to face on any given day. Instead of seeing everything in a negative light, try being thankful that someone is around to help resolve any of these problems at all.

I noticed in postings earlier that some folks waited 15 minutes to make a call after they couldn't get through the first time. That was a serious mistake. If the line is busy redail the number immediately. Keep redialing until you get through. Making 4 attempts in an hour is hardly admirable. If this check is as important as some people say, folks would really maximize their time and call that line 60 times in an hour. If you don't get through, call in on the free for all days Thursday and Friday. People can call in at anytime on Thursday and Friday. And don't give up on the onlive version either. I used it today and it was effortless. Just be sure to set up your account.

“"It's a rock!"”

Since: Nov 08

Grand Rapids

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#38
Jan 7, 2009
 
Re-employed wrote:
Biodredd:
I don't doubt that frustration is contagious, but these people have an obligation and responsibility to do the jobs for which they've been hired. If they aren't provided the correct tools to do so, the agency is at fault. If they are, creative destruction should be allowed to take place-- 10% of the entire population of the state is at least somewhat interested in their job.
One thing is for sure: the System here is very, very broken.
Re-Employed,

I agree the system is broken. But they are trying to fix it even its coming in a bit late. Hopefully in the next 30 days these problems will begin to disappear.
lostsole

Belmont, MI

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#39
Jan 7, 2009
 
Ellen wrote:
What happens when you mix up your week. Do you call the 800 # or call on your regularly scheduled time. I can never get a hold of anyone.
How can you get the time you lost back. Can you help with another number to call or something?
Thank you,
Stressed and broke!
This happened to me also and I had to call
1-866-500-0017. This is the hotline number and you just have to keep hitting redial until you are able to get through to a person. I was told I had to waite two to three weeks just to find out if I quilifided to get the money for the week I missed. I hope this helps. Good Luck
Uninformed

Homer, MI

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#40
Jan 8, 2009
 
I went to the MARVIN online and registered as a new user. However, I could not use the site to certify for the last two weeks until I receive a password by mail, which may take up to ten days. If you are on a short term layoff, like over the Holidays, you will need to register for a password when you file for unemployment. Don't wait or the password won't be usable until your next layoff.

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