Review: Tuffy Auto Service Centers
Posted in the Grand Haven Forum
#1 Feb 19, 2013
I came in for a simple oil change. Instead I walk out with this "high grade" oil change that I did not want. I wasn't even asked if I wanted this "upgraded" oil change, the guy took it upon himself to just do it because it was "better for my car and for the winter". I confronted him on why I was not consulted first for this upcharge and he states he assumed I wanted the best for my car. True I do, but I want to know about it and know about he $15 upcharge to my bill before you start the oil change. He only offered a $10 off coupon for my next oil change (which they give out to everyone anyways after your oil change) and I declined stating I won't be back.
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