How to File A Complaint About DIRECTV

Call the Bureau of Consumer Protection inside Pennsylvania at 441-2555 to obtain complaint form. Full Story
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fed up

Bear, DE

#2 Jul 14, 2008
You idiot do you realize how bad the economy is. It is not that most people and poor, it is clear that everything is becoming so much more expensive and no one is making enough money to keep up with the economy. I personally am able to pay my bills on time and in full every month, but know very hard working people that aren't as fortunate as me to do the same. So go to HELLLLLLLLLLLLL
anonymous

Bangor, ME

#3 Jul 18, 2008
Hi,
I had been a directv customer since Dec., 2002. But in June-July of 2006 I saw a Directv High Definition Satellite System on Ebay so I bid on it and won. And I disconnected my old Directv satellite system and connected the newer HD satellite system. I then called Directv and informed that I was a current customer and had them activate the HD satellite receiver that I had just bought...Presto I then had HD programming. But in Jan-Febuary of 2007 my hd satellite receiver was malfunctioning so Directv sent me a replacement receiver when I hooked up the new replacement receiver I soon found that that receiver was defective. So instead of having them send me yet another receiver I decided to cancel my directv service and they sent me the boxes to send back the receivers. And then later on Directv informed me that I was being charged $277 for braching the contract. Funny thing is when I had activated the high definition programming back in July 2006, the directv representative never even mentioned that I was entering into a two year committment. As a matter of fact I a two year contract was never even mentioned in that phone call. So for the last year and five months I have been getting calls from collection agency after collection agency demanding that I pay the money for breaching a contract that I was never even made aware of when I singed up for Directv's High definition programming. And the latest insult was getting a phone call from a law firm demanding that I pay Directv the money that they think that I owe them. Now I have to have a friend of mine who is a lawyer send a letter to that law firm to dispute the BOGUS Directv charges. No my adice to anyone who is thinking about getting directv is not to buy from Directv. Or if you still want to get Directv please be advised that they will enter you into a two year committment and they won't always inform you that you are entering into a two year contract as was my case.
Earl Evans

Champaign, IL

#4 Aug 20, 2008
my name is Earl Evans I've been a loyal directv customer for over 4 years now, i went to directv's mover connection to go from chicago IL to urbana IL (central IL).On 8-1-08 an installer from Bluegrass came out in the afternoon, he left an hour later, a few days later i noticed i had no local channels not Fox CBS, ABC, Ect.I called directv's (Get the customer off the phone quickly service) and was told i lived in a 2 dish zone, they scheduled another appointment for me.On 8-17-08 another installer showed up once he realized i needed another dish he informed me he didn't have the right equipment, i politely asked him to leave.After that i called bluegrass dispatch located in bloomington IL and the lady was apologetic she stated she would send another installer 8-18-08 prior to 10 am, 10:30 i called bluegrass after not hearing from them ,jennifer from bluegrass said she couldn't reach installer that was suppose to come.I asked her (jennifer)to call directv and let them know if they don't want to do rest of work, she stated ok i will.I then called directv and got a supervisor she called jennifer to find out why she made a comment like that, jennifer denied until she realized i was on 3 way call, then stated she thought thats what i wanted.A supervisor from Bluegrass (Randy) said he will sent an installer out that evening (8-18-08) all i had to do is call him when i finished up work.At 4:15;pm i called randy and informed him i was leaving work, he told me he forgot so, i called directv got no help they told me to install and purchase satellite myself.I called Bluegrass again to ask for info address legal name to file a complaint with BBB (Amber) told me we don't care nothing ever happens anyway.The only reason why i put up with this is because i get the NFL ticket and they are the only tv place we can get it maybe the NFL should reconsider renewing their contract to get rid of the customer service monster that was created,totally unacceptable service.
BlueGrass Satellite Sucks

El Paso, IL

#5 Sep 21, 2008
The FIRST installer that came out to my house in El Paso, IL from Bluegrass Satellite not only put the cord to the satellite directly over my basement window (A fire hazard) but I have cedar siding which is very expensive to replace (Its one very large piece) which he drilled into, taking a huge chunk out of the side of my home. He then didn't install the the DirectTV correctly and 3 days later the "Supervisor" came out to my house. The supposed supervisor proceeded to use foul language saying things like "I've had to clean up that stupid fuc#ers mess a ton of times", and "I just want to get the fuc# home and drink a beer" it was totally unprofessional. I had also set down a bad of stuff from Menards right before he came into the house, as I was on the phone with DirectTV to finish the install he quickly left the house with my bad of Menards equipment.
Completely Unprofessional installs, Horrendous customer service when it came to theft.
In fact after I reported the issues and theft they called me 2 months later to ask how the Install went, obviously they didn't take any note of the theft if they actually had the nerve to call me after all was said and done.
Want more details about my experience, email me at jamesjohnson2@hotmail.com
ruth ann kelly

Warsaw, IN

#6 Oct 17, 2008
I will mail it in the morning. I don't think anyone should be treated this way they have to have there money up front and on time. But when they owe someone it is a different story. No one should do business with these
people.
BlueNC

Cary, NC

#7 Oct 17, 2008
Beavis and "Butt head" showed up about 3 hours late to install my DirectTV (HD). After walking around the home a few times, they decided that place for the dish was on my deck, but not only on my deck, but mounted for all to see. Then they told me that I would have to cut some trees down in order to get the signal (30 degrees). Then they just looked at me and said, "we can let you borrow are chainsaw so you can take them down." Now these are 100-130' Carolina pines Trees and you just don't cut them down. I told them NO, and ask them to find another location. The wandered around for a while and pointed to a place in my yard, but said they don't do installs that involved underground wiring and putting in a pole. I thanked them for their time and ask them to leave. I call DirectTV and canceled.

Where do they find these morons to install satellite TV's?
Ian

Round Lake, IL

#8 Jan 25, 2009
DirectTV is a disaster... they did a hack job if installing a system at our rental place, when the service failed a month later they returned to say they could only fix it by drilling which we told them explicitly we couldn't do. They've waived the cahrges but won't take their dish back and insist we send it to a landfill instead of reusing it... these guys are sheisters and eco-terrorists.
Jamie From Tennessee

Franklin, TN

#9 Jan 27, 2009
I HAD been a DTV customer for 12 years with not so much as one problem. All ways paid my bill and liked the service. This past fall we were going to move and called DTV for the moving package and they told us it was no problem, but the agent got smart with my wife on the phone over a new dish in the moving package. I called back and the manager got smart with me, i said no problem, just cancel my service I am sure dish network wont get smart with me. THen the trouble started, it appears we leased one of our DVR recievers (of which i had no idea was a lease) and they said they would send a box for us to return it in. well no box, went 3 months no box, called every week no box, then they charged my debit card $219.00 for the reciever, finally after 20 phone calls and a tracking number got the box, sent it back, called they recieved it within 5 days, told me 6 to 8 weeks to get my money back! you would think after being a customer for 12 years you would get decent treatment but you can see what kind of company DTV really is! as long as you are a customer you are fine, when you decide to change they give you the shaft, there is no chance in hades i would go back to them now, they ruined that, dont get sucked in their scams, they are a sorry company with sorry customer support.
Norman

Villa Park, CA

#10 Jan 28, 2009
Like some of you I WAS a Directv customer for years (6 years). The cost of our service began to creep up each month by $4-$5.00 per month. Verizon FiOS was available in my nighborhood so we decided to cancel Directv. We owned the equipment, had no outstanding balance, and we had no contract. I was told by the Directv rep that I canceled with that I would receive a final bill. I waited 1 and half weeks but no bill. Then I discovered that Directv had charged my debit card for $112.60. That's more than what I normally pay per month. What really fired me up was the fact they charged my card without warning and without my permission. I typically pay my bill using my online bank bill payment system but there were 2 occasions in which I paid my bill with my ATM card. Directv stores card information in their system. After you use your credit card or debit card to pay a bill you, according to Directv, authorize Directv to charge your card for any amount due to them. BEWARE of the method in which you pay your Directv bill. If you give them a debit card or credit card they can charge your account anytime you owe them and they are not obligated to seek your permission/authorization to do so.
MAC

Palo Alto, CA

#11 Feb 10, 2009
I am new to Directv. After the professional came out and did the worst installation job I had ever seen, I called and said I was contemplating whether to pile it all up and have them come take it all away. Well, if I had done exactly that, that day, I think I might I have been able to get out of it. At this point, they tell me I will have to pay the early termination fee of around $400. Keep in mind I've had the service for about 12 days and have complained every one of them. I'M TRAPPED.
ubelievable

West Covina, CA

#12 Feb 14, 2009
This is crazy insane..I have DirecTV..... you guys are scaring the crap out of me.. You can be sure I'll be changing my acct numbers pronto!
Thanks for the vital info.

“The Buybull is innerrrent.”

Since: Jun 08

Glenmoore, PA

#13 Feb 18, 2009
ubelievable wrote:
This is crazy insane..I have DirecTV..... you guys are scaring the crap out of me.. You can be sure I'll be changing my acct numbers pronto!
Thanks for the vital info.
You're welcome. Signed, Comcast Shills
karl

Thunder Bay, Canada

#14 Feb 21, 2009
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Ralph

AOL

#15 May 28, 2009
We had been a customer for less the three months had them at our home numerous times because of the poor service. On the last call we were told that no sight vision that was causing the signal to go off and on and that it would only get worse and that we could cancel and the early cancellation fees would be waived. We would get our deposit back upon return of the boxes. At this time we were not only charged a early cancellation of 309.89 we are not going to get our deposit back because we canceled early. When we got the service there were no leaves on the trees so the service was okay. The tech also activated the service before he finished started installing the satelite. We live in Lyon County in KY. They gave us credit for the poor service and now they are charging us for it. THINKING ABOUT GETTING DIRECTTV DON'T
karen

Hudson, FL

#16 May 31, 2009
If anyone is interested there is a Class Action Lawsuit AGAINST DirecTV about the early termination fees being illegally removed from customers' accounts.There is a law firm in California called Springer, Lang, Schneider, Wallace,Cottrell Brayton
and Konecky. Go to the web address listed below.
http://www.reuters.com/article/pressRelease/i...
Hope this is helpful...by the way I am one of the ones they took money from my account after having there service for 19 hours. They removed $520.58 from my account that I MIGHT get back in 6-8 weeks.
Rajesh from Phoenix

Chandler, AZ

#17 Jun 6, 2009
Have been a customer for 8 years. Lost my satellite signal yesterday. Phoned Directv and was told it would be SEVEN DAYS before a technician would come and fix the issue. SEVEN DAYS WITHOUT SERVICE.

For those individuals thinking of satellite, DO NOT GET DIRECTV. POOR CUSTOMER SERVICE
Jamie From Tennessee wrote:
I HAD been a DTV customer for 12 years with not so much as one problem. All ways paid my bill and liked the service. This past fall we were going to move and called DTV for the moving package and they told us it was no problem, but the agent got smart with my wife on the phone over a new dish in the moving package. I called back and the manager got smart with me, i said no problem, just cancel my service I am sure dish network wont get smart with me. THen the trouble started, it appears we leased one of our DVR recievers (of which i had no idea was a lease) and they said they would send a box for us to return it in. well no box, went 3 months no box, called every week no box, then they charged my debit card $219.00 for the reciever, finally after 20 phone calls and a tracking number got the box, sent it back, called they recieved it within 5 days, told me 6 to 8 weeks to get my money back! you would think after being a customer for 12 years you would get decent treatment but you can see what kind of company DTV really is! as long as you are a customer you are fine, when you decide to change they give you the shaft, there is no chance in hades i would go back to them now, they ruined that, dont get sucked in their scams, they are a sorry company with sorry customer support.

Since: Mar 08

Ontario, CA

#18 Jun 7, 2009
Norman wrote:
Like some of you I WAS a Directv customer for years (6 years). The cost of our service began to creep up each month by $4-$5.00 per month. Verizon FiOS was available in my nighborhood so we decided to cancel Directv. We owned the equipment, had no outstanding balance, and we had no contract. I was told by the Directv rep that I canceled with that I would receive a final bill. I waited 1 and half weeks but no bill. Then I discovered that Directv had charged my debit card for $112.60. That's more than what I normally pay per month. What really fired me up was the fact they charged my card without warning and without my permission. I typically pay my bill using my online bank bill payment system but there were 2 occasions in which I paid my bill with my ATM card. Directv stores card information in their system. After you use your credit card or debit card to pay a bill you, according to Directv, authorize Directv to charge your card for any amount due to them. BEWARE of the method in which you pay your Directv bill. If you give them a debit card or credit card they can charge your account anytime you owe them and they are not obligated to seek your permission/authorization to do so.
Sorry, but that's bs. First off, directv raises their prices yearly(like every other service does), not monthly. I have had their service for 12 years, and I have never seen " monthly increases". Second, if you had bothered to read your agreement, you would see that you actually agreed to pay by credit\debit when cancelling, per directv customer agreement...

"(e) Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service commitment agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date".

A credit or debit card has been required to establish service, at least since I signed up 12 years ago. The fact that you didn't take the time to read the agreement, is nobodys fault but your own. And no, I don't work for directv....I just read agreements before I sign up for anything...
Kristen

United States

#19 Jun 8, 2009
I previously paid a DTV bill for my uncle back in 02/09 and 03/09. On 06/01/09 and 06/02/09, I was charged $574.19 from DTV. I called and explained to them this bill is not mine, therefore, it is not my responsibilty to pay for it. The customer service rep, Lauren, agreed and requested I fax a printout from my bank to her so this could be credited back to me. I did so immediately. She then called back as rude as she could be, stating because my card was previously used, it's on the account as a "payment option" and I lived at the address previously so it will not be refunded. I asked her to send me anything, even an electronic signature, with my authorization to be responsible for my uncles bill. She said, "We don't have anything with your name on it." Well dimwit, what gives you the right to steal my money? I asked to speak with her supervisor, but she flat out refused to give me his/her name. DTV is a scam company who will steal money from anyone they can, any way they can. Please, if you are considering DTV, read this and the previous complaints, and reconsider. They haven't heard the last of me. I filed a claim with my bank, who out right said they absolutley cannot get away with this. I have also filed a complaint with the BBB, Federal Trade Commission, as well as the Attorney General. Please complain to these organizations if you have an issue with DTV. Maybe enough complaints will get them to change their shady and ILLEGAL billing practices.
Kristen

United States

#20 Jun 8, 2009
W_T_F wrote:
<quoted text>
Sorry, but that's bs. First off, directv raises their prices yearly(like every other service does), not monthly. I have had their service for 12 years, and I have never seen " monthly increases". Second, if you had bothered to read your agreement, you would see that you actually agreed to pay by credit\debit when cancelling, per directv customer agreement...
"(e) Payment Upon Cancellation. You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service commitment agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date".
A credit or debit card has been required to establish service, at least since I signed up 12 years ago. The fact that you didn't take the time to read the agreement, is nobodys fault but your own. And no, I don't work for directv....I just read agreements before I sign up for anything...
**********
If DTV is so great, why are you on a consumer complaint board about DTV? Now thats what I call BS.
Gal M

United States

#21 Jun 8, 2009
Hi there,

So I have a problem with DirecTV. I pretty much hate them. They have the worst customer service ever!
So I canceled my service with them in January. They didn't send me a final bill for 4 months then next thing I know I get a call from a collections agency telling me I owe them $169. So I just paid it on the spot, cuz I don't want my credit score to suffer cuz of those idiots. The reason I canceled is because I was moving to Canada for an indefinite period of time,(it's June and I am back now, however, I had all the rights to cancel because I had a letter from my employer that I had to move to Canada for about a year, which I sent to all my utility companies)
Anyway, so I wrote a complaint letter along with the employer letter to the Billing Dispute...I get a call from them a month later, saying if you return the equipment the money will be refunded. Turns out the money was for early termination fee and not for equipment. What a mess!
I hate them! To make the long story short, you basically have to DIE in order for them to reverse the early cancellation fee ($125). It's not the money at this point. It's the principle.
Any advice on what I should do next? I really want to take this as far as I can but not sure if it's worth the time...and time is money :-/
please advise...
thanks!

DTV hater

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