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The Galloping Gourmet

United States

#1 Nov 24, 2008
I give up on coltons. 3rd time I have eaten there that they got my wifes order wrong. Sure they offered to replace the order with the right one, but when we go out to eat, we would like to eat together. The waitress said it could be changed in a few minutes. I have seen their few minutes. A couple who sat next to us a couple of months ago had their order screwed up. The husband was through with his meal and ready to leave before the wife ever received her food. Also that darn country music they blast is irratating as hell. At least mix up the music to please everyone. My wife said after the last meal there, she would never go back. i have to agree. Sorry, but how hard is it to take an order, write it down and turn it in?
I can relate

Horse Cave, KY

#2 Nov 24, 2008
Well, seeing as how Colton's has a western type theme, the country music does not really bother me. They've never messed up my order, but they messed up my father and brother's meals one night. The waitress recognized the mistake right away and corrected it right away. The biggest problem was that the mashed potatoes were really cold. My husband would never sit at the table and eat his food while I watched. He's always a gentleman and waits for my order before he begins eating. If it takes way too long, tell them you would like your meal replaced as well. Tell them you came to eat with your wife and will take a fresh meal when her correct meal comes. My husband and I ate there over the weekend. We both ordered sweet tea. Our waitress brought us refills and they were both unsweet. It wasn't a big deal, things happen. When she came back we told her the problem and she said someone had filled the sweet tea machine with unsweet. We told her we'd just have Sprite instead. It wasn't a big deal. We've eaten there atleast 6 times and have never had a big problem with anything. I'm not saying it doesn't happen, I'm just saying that sometimes it's all how you handle the problem that makes the difference.
I can relate

Horse Cave, KY

#3 Nov 24, 2008
Oh, and just because the server takes your order, doesn't mean she is the one who messed up. Sometimes the kitchen messes up the order even when it's written down correctly. The key is checking the order on the tray against the order that was written down to assure everything is correct. If you order a steak, she can't exactly make sure it's cooked correctly, but she can ask you to cut into it while she's at the table to make sure it's right. If it's not, she she take it and correct it immediately.
Mayor of OZ

United States

#4 Nov 24, 2008
I can relate wrote:
Oh, and just because the server takes your order, doesn't mean she is the one who messed up. Sometimes the kitchen messes up the order even when it's written down correctly. The key is checking the order on the tray against the order that was written down to assure everything is correct. If you order a steak, she can't exactly make sure it's cooked correctly, but she can ask you to cut into it while she's at the table to make sure it's right. If it's not, she she take it and correct it immediately.
The waitress took down the order wrong all three times. Different waitress too. Also, if you are on a schedule and planned your evening, what makes you think you can wait for them to redo 2 orders and let you keep you schedule. Nah, we are through with Coltons. besides its really only Ponderosa with beer.
I can relate

Horse Cave, KY

#5 Nov 24, 2008
Funny, I've never seen the buffet in Colton's. Where exactly is it located? The atmosphere of Colton's is completely different than Ponderosa and so is the food. Shoot, if the waitress wrote the order down wrong the first time, then when I told it to her the next time I'd ask her to repeat the order to assure it was correct. I mean, I agree that it's their job to take your order correctly and make sure your food is brought out in a timely fashion. Unfortunately, we all make mistakes, even at work. Now, had it been the same girl each and every time, I'd think "they need to get rid of this girl", but it is possible that you caught each one of these girls on an off night. I guess it can happen! Or, it could be that they don't really care as long as they are getting paid. Who knows. If you really hate it that bad, I agree, don't go back. Maybe we'll get some other good places to eat in Glasgow.
Mayor of OZ

United States

#6 Nov 24, 2008
May not have a buffet.Just tastes like buffet food. Wish they did have one. Then I could make sure I get what I order by grabbing it myself. Nah, won't be back. 3 strikes and you are OUT
I can relate wrote:
Funny, I've never seen the buffet in Colton's. Where exactly is it located? The atmosphere of Colton's is completely different than Ponderosa and so is the food. Shoot, if the waitress wrote the order down wrong the first time, then when I told it to her the next time I'd ask her to repeat the order to assure it was correct. I mean, I agree that it's their job to take your order correctly and make sure your food is brought out in a timely fashion. Unfortunately, we all make mistakes, even at work. Now, had it been the same girl each and every time, I'd think "they need to get rid of this girl", but it is possible that you caught each one of these girls on an off night. I guess it can happen! Or, it could be that they don't really care as long as they are getting paid. Who knows. If you really hate it that bad, I agree, don't go back. Maybe we'll get some other good places to eat in Glasgow.

“What's going on?”

Since: Nov 08

Glagow, KY

#7 Nov 24, 2008
Ok speaking from experience here. I don't know how many people will remember it, but I used to work at Oasis in Cave City.

1) If you are on a schedule, a sit down resturant is not for you. Try McDonalds. Especially on Friday night, Saturday night, or Sunday after church. You're going to wait for a table and then wait on the food.

2) Unless you have ever worked at a resturant like that, you have no idea the stress we put the wait staff under. They normally get paid minimum wadges and are not appreciated by anyone.

3) The cook staff is also under preasure as well..All of the stress the customers push onto the wait staff, they have to put onto the cooks. Plus the cooks have to work on all the orders. So orders get messed up and mixed up.

Your order getting messed up could also be as simple as the cooks missreading handwriting, to the waitress getting something wrong, to grabing the wrong plates. It happens. I worked every job at Oasis, I've seen it from all sides.

You have to believe that no one is trying to mess the order up on purpose. The waitstaff makes 1/2 their money off of tips. If your order is wrong, they don't get one, and they have to hear it from you, the assistant manager, the boss and everyone else.
Dining Out

Glasgow, KY

#8 Nov 24, 2008
We went to eat there last Friday night and they were packed! Colton's must be doing something right to still be this busy almost 5 months after they open. We had a great server, Lisa maybe? She was young and bubbly and never let our glasses go empty! My husband ordered a baked potato with no sour cream but the one he got had it on there. She immediately went and corrected the problem. Kudos for Coltons. We will definitely be back!
Mayor of OZ

United States

#9 Nov 25, 2008
Thats a pretty lame excuse. Thats like saying i go to wal-mart who is always also busy, and want and oil change, but when i go to pick my car up, instead of the oil change, they put tires on my car. Its very easy to be organized,take notes, and double check the order before sending to the kitchen and sending it out. That would save more time than screwing up orders and having to redo them and ruining a night out for the patron. From what i've seen at Coltons, the girls working there are too busy flirting around with the guys to do their job. If I were manager i would put an end to that stuff.If I am on a schedule, and I go in there at 4 pm to eat before the dinner rush, I expect to at least get out of there in an hour and a half. Your example is just an excuse for poor managment, really poor order taking and really poor kitchen management
malsell wrote:
Ok speaking from experience here. I don't know how many people will remember it, but I used to work at Oasis in Cave City.
1) If you are on a schedule, a sit down resturant is not for you. Try McDonalds. Especially on Friday night, Saturday night, or Sunday after church. You're going to wait for a table and then wait on the food.
2) Unless you have ever worked at a resturant like that, you have no idea the stress we put the wait staff under. They normally get paid minimum wadges and are not appreciated by anyone.
3) The cook staff is also under preasure as well..All of the stress the customers push onto the wait staff, they have to put onto the cooks. Plus the cooks have to work on all the orders. So orders get messed up and mixed up.
Your order getting messed up could also be as simple as the cooks missreading handwriting, to the waitress getting something wrong, to grabing the wrong plates. It happens. I worked every job at Oasis, I've seen it from all sides.
You have to believe that no one is trying to mess the order up on purpose. The waitstaff makes 1/2 their money off of tips. If your order is wrong, they don't get one, and they have to hear it from you, the assistant manager, the boss and everyone else.
Mayor of OZ

United States

#10 Nov 25, 2008
Some of you may not like my posts regarding Coltons. Too bad. I am going to tell it like it is. The truth. I've been there 5 times and 3 times out of 5 they screwed up. And these were not during peak lunch or dinner hours. I will also post reviews good or bad regarding all restaurants in town. I've never had an order screwed up at Mooses, Little taste of Texas, Tumbleweed, or especially any of the Mexican or Chinese restaurants. Who in my opinion have the best service
I can relate

Horse Cave, KY

#11 Nov 25, 2008
Well, off topic completely about Walmart and oil changes, but it's very possible to go there for an oil change and get tires instead! LOL If you want your car worked on, take it to a real garage with real mechanics. I wouldn't trust Walmart to work on any of my vehicles! In the line of work I am in, I've heard way too many horror stories about Walmart's service department, and I'm not only referring to the one in Glasgow, just Walmart in general.

I also agree that Colton's must be doing something right. You can't even get a table quickly at certain times of the day, even on weekdays! I think that the biggest issue there is with kitchen help. Someone mentioned the sour cream, and that was exactly the problem we had with not one, but two potato orders. Oh well, the girl fixed it immediately and apologized. What else could I ask for? Mistakes happen, no big deal, it's how you handle the mistake that makes the end result better or worse.

Oh, and you've clearly made your point two or three times that you are done with Colton's. I agreed, if you hate it that bad, you shouldn't go back! I'm sure they won't cry over losing one customer, they are always packed. If things go down hill for them, they'll either straighten up or close up.
I can relate

Horse Cave, KY

#12 Nov 25, 2008
I don't think Tumbleweed's service is as fast as Colton's. We usually have to wait a ridiculous amount of time to get our orders there. When we go there, we are immediately seated and there aren't too many people there, yet we still have to wait. Oh well, it's part of going out to eat in my opinion. I don't like Tumbleweed's food as well either, but it's still good. I really liked their mashed potatoes, too bad they did away with them! Whoever cooks steak there does a good job, too. I don't eat at the Mexican places very often because I'm not a big fan of Mexican food, but I did have my order messed up at El Chalupas (or is it Los Chalupas?). Anyway, the food was still good and they have the friendliest servers around! There's absolutely NOTHING wrong with giving a good or bad review of any establishment as long as it is fair and honest. I feel you've been fair and honest. There's nothing wrong with that! The best part is that no one has turned this into a trash talking, waitress bashing topic. It's nice to see that people can speak like adults about this and not drag everyone through the dirt!
Mayor of OZ

United States

#13 Nov 25, 2008
Oh by the way. Only ate at the Station once. Worst "fine dining" food I have ever had. Hope its better now

“What's going on?”

Since: Nov 08

Glagow, KY

#14 Nov 25, 2008
Mayor of OZ wrote:
Thats a pretty lame excuse. Thats like saying i go to wal-mart who is always also busy, and want and oil change, but when i go to pick my car up, instead of the oil change, they put tires on my car. Its very easy to be organized,take notes, and double check the order before sending to the kitchen and sending it out. That would save more time than screwing up orders and having to redo them and ruining a night out for the patron. From what i've seen at Coltons, the girls working there are too busy flirting around with the guys to do their job. If I were manager i would put an end to that stuff.If I am on a schedule, and I go in there at 4 pm to eat before the dinner rush, I expect to at least get out of there in an hour and a half. Your example is just an excuse for poor managment, really poor order taking and really poor kitchen management<quoted text>
Tell you what...you think it's such a lame excuse. Take a job there...see how long you last. All the note taking skills in the world won't help when it is busy.
goodgrief

Glasgow, KY

#15 Nov 25, 2008
Mayor of OZ wrote:
Oh by the way. Only ate at the Station once. Worst "fine dining" food I have ever had. Hope its better now
Mayor of Oz...honestly, you sound like you'd be hard to please, no offense. You don't like Colton's and the Station was the "worst" fine dining ever.

Tell us a place you enjoy.
Mayor of OZ

United States

#16 Nov 25, 2008
goodgrief wrote:
<quoted text>
Mayor of Oz...honestly, you sound like you'd be hard to please, no offense. You don't like Colton's and the Station was the "worst" fine dining ever.
Tell us a place you enjoy.
No not hard to please, but if I am gonna shell out $40-$50 to eat I expect GREAT service and Great food thats a hell of lot better than I can cook at home for $15. I like El matzalan, great service and food, Big Mooses. I like Little Country Diner, Mancinos, I also like Little taste of Texas, Applebees in BG, Outback,Red Lobster. Everyone has an opinion, I am merely stating facts in my posts. I could accept 1 time out of 5 coltons screwing up, but 3 out of 5 is totally unacceptable. But if you want to say I am hard to please, try eating at the station, ordering oysters and 5 out of the dozen were so full of broken shells i thought my teeth were gonna be broken. i bit into one and my wife heard across the table. So, hard to please...Hell no not hard to please, I just expect to get what I pay for and have it delivered with a smile. If you folks want to just be wimps and accept and eat what you are given, then the restaurants will never get any better around here
Mayor of Oz

United States

#17 Nov 25, 2008
malsell wrote:
Ok speaking from experience here. I don't know how many people will remember it, but I used to work at Oasis in Cave City.
1) If you are on a schedule, a sit down resturant is not for you. Try McDonalds. Especially on Friday night, Saturday night, or Sunday after church. You're going to wait for a table and then wait on the food.
2) Unless you have ever worked at a resturant like that, you have no idea the stress we put the wait staff under. They normally get paid minimum wadges and are not appreciated by anyone.
3) The cook staff is also under preasure as well..All of the stress the customers push onto the wait staff, they have to put onto the cooks. Plus the cooks have to work on all the orders. So orders get messed up and mixed up.
Your order getting messed up could also be as simple as the cooks missreading handwriting, to the waitress getting something wrong, to grabing the wrong plates. It happens. I worked every job at Oasis, I've seen it from all sides.
You have to believe that no one is trying to mess the order up on purpose. The waitstaff makes 1/2 their money off of tips. If your order is wrong, they don't get one, and they have to hear it from you, the assistant manager, the boss and everyone else.
Wow you must be the excuse king. Did you use the dog ate my homework in school? Take a little responsibility. Thats whats wrong now, nobody gives a damn. they just want a check. Speaking of check, whats wrong with the waitress confirming the order and then confirming the order with the kitchen, then someone confirming the order before its taken to the patron? Very simple. its just basic organization skills. I do agree with one thing. Waitresses are underpaid. they should get at least min wage plus tips.
sit at the bar

Glasgow, KY

#18 Nov 25, 2008
sit at the bar especially when lacey is working. she is a good bartender plus shes nice to look at
Mayor of Oz

United States

#19 Nov 25, 2008
sit at the bar wrote:
sit at the bar especially when lacey is working. she is a good bartender plus shes nice to look at
does she serve you a budweiser when you order a sam adams? Just curious if she was like the other waitresses I've had there
Flip Wilson

United States

#20 Nov 26, 2008
Flip it baby

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