Review: Gardner Auto Body & Towing

Review: Gardner Auto Body & Towing

Posted in the Gardner Forum

Helpful Citizen

Kansas City, MO

#1 Aug 10, 2012
Horrible Communication, 100% dishonest, unknowledge on ABS, scammers!! Took vehicle there for ABS issue, was told it was a bad ABS Module, and were unable to test ABS Codes for my vehicle. Claimed to diagnose the problem, but NEVER once took off any tires due to NO fingerprints in the caked on Brake Dust!! Contacted Better Business Bureau, now Gardner Auto Body is all of a sudden claiming it pulled 4 Codes, when they tested, remembered stated couldnt test for my vehicle! Had vehicle for 6 days! Charged me $204.42, NO PARTS, NO LABOR!! Told me price for used ABS Module w/o labor was $640 and new w/o labor was $991. Now claiming in response that it was $500 w/ labor included for used!!! ALL FALSE CLAIMS. I personally took my vehicle after 6 days, no work had been done! Lance Crist was extremely rude, and had also ordered wrong-non fitting part, so was going to take additional 5 days to get vehicle back on top of the 6 days, hence why I went to pick it up! But good thing I did I took vehicle to Tires Plus at 74th & Metcalf, the ABS Module was in good working order all along, and the code was CO223 - Right Front Hub Assembly. Lance claimed this tested fine. Tires PLus, had my vehicle completely done from beginning to end in less then 2.5hrs, compared to Lances 6 days! Gardner Auto Body, diagnosed 100% WRONG, was starting with most expensive part, and even put on receipt "will then proceed!" after he had replacied the supposed bad ABS Module!! Lance Crist, is the Owner, never returned any of my calls or gave thorough Follow-ups! Talked to me as if I was ignorant throughout the entire ordeal. Tires Plus fixed my ABS Issue and did a full Vehicle Inspection, the ABS Light has NEVER came on even once!! Lance, was NOT man enough to be honest and claim he knows NOTHING about ABS, from the beginning, so I didnt waste my time with him and his false claims and spend my time actually taking it to an honest knowledgeable Mechanic, like Tires Plus! Lets see, 6 days, completely wrong diagnose, charged for bogus diagnoses, which Tires Plus, verified they didnt diagnose anything, because the tires had NOT been taken off at all, and they made their entire response to the Better Business Bureau, entirely all false claims, except for the cost of the new $991 Abs Module by itself -no labor, but now claiming that price included labor. Singing a whole new song on the pricing they originally quoted me. Please go somewhere where they do NOT try to get you to buy parts/labor for issues that are not the issue, go somewhere else for honesty from the beginning and the right service/parts from the very beginning, as well as use of your vehicle.
David

De Kalb, MO

#2 Jul 27, 2014
** DO NOT TAKE YOUR CAR TO THIS SHOP** THIS IS NO JOKE**

Lance, the guy in charge, told me a local tow was $55 when my car broke down. My car was probably a mile from his shop. I told him EXACTLY where it was and he simply told me it was $55 for a local tow. The price changed to $95 because he said he had to get on the interstate and it wasn't local anymore. PRIOR to seeing that little darling on my bill, prior to that, Lance gave me an "all in tax and all" price on getting the work done, the parts and labor, and THAT price changed AFTER I told him to go ahead and get it done. I reminded him he already quoted me an all in price....that didn't faze him either. This guy and this shop fit EVERY stereotype of a tow and repair service that will completely screw you out of as much money as they can with a clean conscience. There's another shop a few hundred yards down the road. Try them instead. I have no reason to lie. Every syllable I just wrote is 100% accurate. Make up your own mind as to whether you would WANT to willingly do business with such people given a choice.
Julie Domann

Kansas City, MO

#3 Jun 1, 2017
DO NOT USE THIS COMPANY!!!!! They towed my truck and did $8000.00 worth of damage!!!! They refuse to give insurance information on their business or speak with me. I am now forced to file suit in Johnson County.

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