The worst experience in LakeForest Mall
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Germantown_Resid ent

Bethesda, MD

#66 Jun 23, 2010
While I'm sure Mr. White was very rude and the LW's wife did not deserve such treatment, it is my guess that the stress of managing a mall in an area that is being over-run by gangs is getting to him. These gangs happen to mostly be hispanic (various origins) and either illegal immigrants or children of illigal immigrants, so your wife was unfortunately guilty by associationm which is not fair, but does happen in the real world. I'm all for people immigrating to the land of opportunity (that's how my ancestors got here), but the reality here is that the gangs are ruining it for the everyone.
I just want to warn everyone who is visiting from out of town, do not go to that mall at night, especially alone. Be careful of your packages and purses while you are at the food court. And anytime of day you should park on the Macy's side of the Mall (Rt 355 side), not the side with the Sears Auto Center (Lost Knife Road). The side with the Sears Auto Center had a major bus stop across the parking lot and that is where a lot of the gang crime and stabbings occur. You will observe on the Lost Knife Road side of the mall all the pedestrian activity crossing the vast parking lot from the road to the mall - that is your clue. During the day, you are safe enough if you just keep your eye on your surroundings, don't draw attention to yourself with flashy displays of wealth and don't linger in secluded areas.
G Burg

Washington, DC

#67 Jul 27, 2010
WTF exactly this is AMERICA land of the immigrants land STOLEN from the NATIVES who spoke many different languages!!! Why aren't we speaking Cherokee or Navajo. You Dumba$$ I can not stand such ignorance. Also, the woman said she spoke English so why don't you learn how to read your own language SUE

Washington, DC

#69 Jan 29, 2011
Vanessa wrote:
He should be fired....if i was you I would file a complaint against him through the Express corporation as well as with the company that owns Lakeforest Mall. There is no excuse for him being rude and disrespectful towards anyone. He is a manger thus he should know better. If he can not conduct himself in the proper manner of being a manager he should think about finding a new job.
I have complaint against lake forest management i would like to know who to contact in corporate office.

Gaithersburg, MD

#70 Jul 14, 2011
I was searching something completely different from this and stumbled upon this story. It's funny to me because I worked under James elsewhere and nobody could stand working for him. He was rude to everyone.

Washington, DC

#71 Aug 4, 2011
Mr White does not deserve to be a manager. He is not solving the problem, he is the problem! The owner of the store has to do something with this. This is definitely affecting the proceeds of the store. I am a manager, too, and I believe that customer is always right!(Even if sometimes they're wrong) I definitely encourage Mr Zelaya to file charges! We can't tolerate managers to be like him.
Herman McCain

Rockville, MD

#72 Nov 30, 2011
Twice in about a one month period, I went to the Dairy Queen in Lake Forest only to find the counter empty and no workers in site. On first occasion, after a 20 minute absence a woman from a neighboring store was so emabarrased at watching customers walk away she went and retrieved two workers - a young man and woman - from wherever they were hiding.

(in the meantime, about 6 or 7 customers had walked away from the store, after waiting 5 or 10 minutes - lost revenues and bad business).

A month later, the identical experience - no one at the counter, 20 minute wait, except this time I asked a security guard for help. He mumbled some answer about how they were probably "in the bathroom" (doing what? Having sex?) and refused any further assistance.

Three other security guards walked by and ignored the problem of an unattended cash register, angry customers, and products on the counter unattended.

I tried complaining to the help desk, they told me I'd have to wait to fill out a complaint with security (who I already knew were refusing to do anything), so I left.

Third strike was this past weekend. I was admiring the christmas decorations in the center of the mall, and took a photo of one display, near the Godiva store.

Very quickly, two security guards came up to me and one said "You can't use your camera in the mall"

I was stunned that they were saying this to me, as all around me as far as the eye could see were kids and adults using camera phones - kids in groups photographing their friends, parents photographing kids, and people taking pics of the displays.

So I looked at the rent a cop and said "Show me this rule in writing"

He seemed stunned and said "I am the authority here, if I say you are not allowed to use a cell phone camera, you do as I say".

I looked at the other rent a cop and said "Show me this in writing. I want to see this in writing.".

I looked at the first rent a cops name and noted he was Latino or hispanic. Second rent a cop was Asian.(I was thinking that if he tried to reach into my pocket and take my phone, I was going to call the police and have him arrested, so knowing his name was necessary).

This rent a cop started to walk away, but said "you have to go to the main help desk they have all the rules there."

Sooooo...I went to the main desk, and while waiting in line to talk to the people behind the desk, I observed numerous people taking pics of their kids or husbands or wives or girlfriends, right in view of the help desk.

There were 2 women behind the desk, I looked at both and said "what is the rule on taking photos in the mall"

One said to me "you are not allowed to take photos in the mall"

I turned around and pointed to several people who were at that moment taking plain view of her and the security guard standing next to her.

I said 'why are they allowed to take photos?"

She said "Oh, well we generally allow parents to take pictures of their kids"

The woman behind the desk said: "oh do you want to fill out a comment card?"

I said "NO, thanks, you have just lost a 30 year customer. I've been coming to this mall for 30 years, but will never again. And i will make sure I tell everyone I know not to come here ever again"

Moral of story - don't waste your time or money in Lake Forest.

Rockville, MD

#73 Dec 5, 2011
Oh man, I don't go there anymore. It's turned "ghetto". Both the clientelle and now it appears those that work there. Same thing with the Costco. It's worth the drive to Frederick.
Kid Kapam

Chevy Chase, MD

#74 Dec 14, 2011
Dont shop in the lord and taylor or the security will be a dick

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