Major problems with Vanilla Visa Gift...
A mom

Bridgewater, NJ

#480 Jan 5, 2013
We bought this card for our son to use. Then when he brought it home we tried to use it. The process to activate the card was very confusing. The card itself was just turned down FOR NO REASON. We have used this kind of card a number of times successfully, but there is something seriously wrong with this card -- the Vanilla card. A total ripoff. I wish I had read these comments before buying it. I seriously regret it. I can't believe the comments criticizing the people who are complaining. Look at the number of complaints. We can't all be wrong/stupid.
Metallica

Salt Lake City, UT

#482 Jan 5, 2013
So, Very good card complains about keeping the noise at a respectable level while visiting someone's house but refers to consumers as self-entitled. There is something wrong with this picture. VGC, what makes you think that you have the right to do as you please when you are a guest at someone's house. Stolvey pays the bills at that house, not baporove, so he has the right to ask you guys to keep it down if he feels his grandson and you are being noisy. Your justification that the two of you were just having fun has no bearing on stolvey's expectation that his home be free from disturbances. Also both of you whine about baporove doing chores. It is not unreasonable for baporove's grandpa to expect him to do chores while he is living under his roof, and it is not unreasonable to expect his grandson's friends to be respectful. Both of you need an attitude adjustment.

We all know that all this rhetoric that baporove's articles about wanting to help consumers is a bunch of hogwash. The fact that he was laughing while his grandpa was talking about how consumers are being taking advantage of and how poor the customer service is demonstrates that baporove has no concern for consumers.

Consumers pay a fee to purchase the cards and have a right to expect them to work properly and be free from complications. Consumers have a right to complain if they feel the processes required to make the card work properly are cumbersome. However, baporove and Very good card refer to consumers as self-entitled simply for expecting the card they paid for to work properly and be user friendly. Yet they moan about having to do chores and having to keep noise levels down, when they paid absolutely nothing for being at stolvey's house. These two have some nerve.
Pissed off customer

Medina, OH

#483 Jan 6, 2013
Just bought a one vanilla card last night check my balance there was $250 on my card woke up this morning and went to order some stuff off of amazon $192.25 worth of products and my card was declined will I checked my balance again and said I had a 0 balance so I called customer support to find out wtf was going on they told me I have made a $250 purchase at 3:30 am which is funny since I was asleep and live alone so I told the lady that could only have happened if a magical being came into my house and made the purchase but seeing that was highly unlikely they owe me $250 she responded by telling me they owed me nothing a proceeded to hang up on me well I have two words for you one vanilla customer service "FUCK YOU"
VAN

Port Hope, Canada

#484 Jan 7, 2013
bad company, poor service bought card at shoppers they registered it when I went to use it sais it was not registered went back to shoppers they said you have to take it up with company called the vanilla visa they said to fax in a copy of card front and back as well as my name and address I asked if I could scan and email they said only fax which I did first time I called 4 days later they said did not recieve my fax even though I had confirmation, sent it again they said could not read to dark , sent again with lighter version they said still could not read it had it enlarged and further lightened finally now it will take 7 to 10 days by regular mail I asked if possible could they express it as they have $250.of my money they said NO
RKS

Auburn, IN

#485 Jan 8, 2013
What a piece of garbage. I received one of these gift cards for Christmas and have been trying to use it for the past two weeks. I agree, bad company with lousy service.

Stay as far away from these as you can.
mmg

Vancouver, WA

#486 Jan 8, 2013
If you want to make a online or gas purchase you need to register your zipcode. Just call, it took me 2 minutes. Solved all my problems.
POS

Huntington, IN

#487 Jan 8, 2013
I tried using this card at Rite Aid. the lady at the register tried credit and debit didn't work I wasted 80 dollars on this and I was suppose to use it to finish buying christmas gifts plus the number on the back doesn't work at all it talks about a phone company wtf?! if someone has a solution or a list of stores where this card could be used let me know
donzie

San Antonio, TX

#488 Jan 8, 2013
mmg wrote:
If you want to make a online or gas purchase you need to register your zipcode. Just call, it took me 2 minutes. Solved all my problems.
Call WHO?-- and why should this 2 minutes out of your life be necessary?? Most people would rather have a root canal than have to deal with Vanilla Visa's sorry excuse for what they call "customer service." Even so, too many people have "been there, done that," and had issues out the wazoo.
donzie

San Antonio, TX

#489 Jan 8, 2013
POS wrote:
.... if someone has a solution or a list of stores where this card could be used let me know
POS -- in MOST cases, the problem is not the STORES where the card can be used. The problem is the stupid Vanilla Visa card redemption process. In many cases,(if you are purchasing something that costs more than the value on the card), the problem is that the store clerk does not know to collect the balance of the transaction by another payment method FIRST before swiping the "gift" card. If they don't do that, the purchase will decline, and neither the store clerk or the customer is informed as to WHY. In such case, the card cannot just be applied against the total transaction price. However, even THAT is not the absolute answer for problems in many cases.

Vanilla Visa likes to throw lots of hurdles at their customers to keep them on their toes, and in order to make sure customers don't get "LAZY" about "learning" all the hoops they have to jump through just to redeem their asinine card. Like that is supposed to be our mission in life. DON'T BUY THIS CARD, PEOPLE, at least if you want to avoid a lot of nonsense and headaches. This card is poop.
Apply for the Mango MC

Salt Lake City, UT

#490 Jan 9, 2013
Vanilla Visa is a nasty card product. The card rarely works online even when registered. There is an extra 20% that is held at tipping merchants, restaurants, hotels, and car rentals. Vanilla has a definite problem with unissued cards where the person has to fax the receipt, front/back of the card, and packaging just to get a replacement card. The company advises 7-10 business days for a new card to arrive but in reality most of the cards take 60 days or more. One type of Vanilla Visa card implemented a new measure where the card cannot be used over the phone and where the online merchant must verify the 3 digit security code (cvv2) on the back of the card or it will not work. That company also blocked transactions for liquor stores. Vanilla claims it is to reduce fraud and protect against unauthorized but I don't buy it because someone that stole a card would have access to the cvv2 and anyone that wanted to copy the card number would also copy the cvv2. It seems as if Vanilla Visa is purposely trying to lose customers because the company is doing everything it can to irritate consumers. If you ask me, I think the people in charge of this company are complete morons and should immediately be fired. There are more than 450 comments on this one board alone and most of them are from dissatisfied consumers. That right there says that Vanilla Visa is a lousy card product.

There is a much better card that puts Vanilla Visa to shame and that is the Mango Mastercard. Unlike Vanilla Visa, the Mango card is reloadable and direct deposit can be set up on it. The monthly fee is waived if a direct deposit of more than $500 is applied to the card each month. This card can be used to obtain cash unlike the Vanilla Visa. There are no extra authorization holds on tipping merchants, restaurants, hotels, and car rentals. The card does work at most merchants that accept Mastercard and there is not the problem with unissued card like there is with Vanilla Visa. It is very difficult to receive a replacement card if the Vanilla Visa card is lost and Vanilla charges a card replacement fee. Unlike Vanilla Visa, Mango Mastercard does charge a card replacement fee, and does not require that the person verify the card number and transactions to receive a replacement card. The person just simply calls in and can obtain a new card free of charge within 7-10 business days. Unlike Vanilla Visa, the Mango Mastercard does not charge an activate fee. The Mango Mastercard has a savings account that pays 6% interest annually and charges no fees as long as the person has direct deposit set up.

Unlike the Vanilla Visa, this card allows the person to run the card as debit with cash back with no transaction fees. Vanilla Visa does not allow any cash back. As you can see, the Mango Mastercard is far superior to the Vanilla Visa card as there are much more options with this card, much fewer problems with the card, yet there are still no transaction fees or customer service fees. Mango Mastercard does not charge an activation fee like Vanilla Visa. I would recommend that people stay as far away from Vanilla Visa as possible and apply for the Mango Mastercard, and I would recommend that the people who have been stung by Vanilla Visa apply for the Mango Mastercard.

The website to apply for the Mango Mastercard is my.mangomoney.com/enrollment . If you have any questions about this product, you can call 1-877-896-2646. The customer service representative are very friendly, helpful, and knowledgeable and will be more than happy to assist you.
donzie

San Antonio, TX

#491 Jan 9, 2013
Apply for the Mango MC wrote:
...... There is a much better card that puts Vanilla Visa to shame and that is the Mango Mastercard. Unlike Vanilla Visa, the Mango card is reloadable and direct deposit can be set up on it. The monthly fee is waived if a direct deposit of more than $500 is applied to the card each month......
Dear Mango card salesman: While I can agree with all of your assessments of Vanilla Visa, what in the world does a "Mango" card (assessing monthly fees if a DIRECT DEPOSIT of $500 or more is made every month) have to do with an ordinary gift card? You are comparing apples to oranges.

Most people who fall into the Vanilla Visa trap are purchasing nominal amounts of funds (often as little as $25) to give out as a GIFT. You are talking about something completely different, which by the way, I wouldn't touch with a 10-foot pole! I would not pay a monthly fee to own ANY gift, debit, or credit card on which I have placed funds. They are all pointless RIPOFFS. For you to try to use all these customer dissatisfactions with Vanilla Visa to advance your own garbage card is, quite frankly, dispicable.
Apply for the Mango MC

Salt Lake City, UT

#492 Jan 9, 2013
donzie wrote:
<quoted text>
Dear Mango card salesman: While I can agree with all of your assessments of Vanilla Visa, what in the world does a "Mango" card (assessing monthly fees if a DIRECT DEPOSIT of $500 or more is made every month) have to do with an ordinary gift card?
I believe you misunderstood what I was stating in my commentary. I stated that the monthly fee is waived if a direct deposit of $500 of more is made every month. I did not state that the monthly fee is assessed if a direct deposit of $500 or more is made every month. That means there is no monthly fee if a direct deposit of $500 of more is made to the card every month on the Mango Mastercard. Also if you enroll in direct deposit within 90 days after opening your account, you qualify for a $20 bonus after two direct deposits post the Mango prepaid Mastercard. That is another reason to apply for the Mango Mastercard. If you are every dissatisfied with the Mango Mastercard, you can cancel it at any time and there is no cancellation fee.
donzie

San Antonio, TX

#493 Jan 10, 2013
Apply for the Mango MC wrote:
<quoted text>
I believe you misunderstood what I was stating in my commentary. I stated that the monthly fee is waived if a direct deposit of $500 of more is made every month. I did not state that the monthly fee is assessed if a direct deposit of $500 or more is made every month. That means there is no monthly fee if a direct deposit of $500 of more is made to the card every month on the Mango Mastercard. Also if you ........
NO, Mango card pusher -- I did NOT misunderstand your initial comment and I KNOW what you had initially stated. I meant to type the word "UNLESS" in my sentence instead of "IF," and realized the mistake after I had already submitted my comment and at that point was unable to retract and correct the typo. But somehow I just KNEW that would be what you would pick up on to try and make your point!

My statement was supposed to read: "While I can agree with all of your assessments of Vanilla Visa, what in the world does a 'Mango' card (assessing monthly fees UNLESS a direct deposit of $500 or more is made every month) have to do with an ordinary gift card? You are comparing apples to oranges."

However, regardless of which "conditional" word I misused in the English language, my overall sentiment remains completely the SAME. And none of your other selling points mean a can of beans unless (UNLESS!) someone has already fallen for your ripoff card. As I see it, going to YOUR card would be "going from the frying pan into the fire."

(Hope I expressed this without any more typos for you to focus on.)
Apply for the Mango MC

Salt Lake City, UT

#494 Jan 10, 2013
donzie wrote:
<quoted text>
NO, Mango card pusher -- I did NOT misunderstand your initial comment and I KNOW what you had initially stated. I meant to type the word "UNLESS" in my sentence instead of "IF," and realized the mistake after I had already submitted my comment and at that point was unable to retract and correct the typo. But somehow I just KNEW that would be what you would pick up on to try and make your point!
My statement was supposed to read: "While I can agree with all of your assessments of Vanilla Visa, what in the world does a 'Mango' card (assessing monthly fees UNLESS a direct deposit of $500 or more is made every month) have to do with an ordinary gift card? You are comparing apples to oranges."
However, regardless of which "conditional" word I misused in the English language, my overall sentiment remains completely the SAME. And none of your other selling points mean a can of beans unless (UNLESS!) someone has already fallen for your ripoff card. As I see it, going to YOUR card would be "going from the frying pan into the fire."
(Hope I expressed this without any more typos for you to focus on.)
I realized that based on my last two posts, I did not explain correctly how the monthly fee is waived with the Mango Mastercard. I stated that the monthly fee is waived if a direct deposit of $500 of more is loaded to the card each month. Some people get paid once a week, some twice a week, some bi-weekly, and some monthly. My statement is actually confusing because the person who gets paid weekly could have four or five direct deposits post each month that are under $500 but the combined total is more than $500. Based on that statement the person would not get their monthly fee waived, yet this is incorrect. What I meant to state was that the monthly fee is waived if direct deposits of $500 or more are loaded during each calendar month or if the combined total of all the loads during the calendar month are at least $500. The direct deposits don't necessarily have to be $500. The total of the direct deposits during the month must be at least $500 unless other funds are loaded to the card that would bring the total of the loads for the calendar month to at least $500. People can still get the monthly fee waived even if they do not set up direct deposit as long as they load at least $500 during each calendar month, but they would have to pay a load fee each time they load the card. Setting up direct deposit is a way to load the card for free, so I would highly recommend that people set up direct deposit to their Mango Mastercard. I hope I cleared up any confusions. I apologize for not explaining correctly how the monthly fee is waived with the Mango card.
Vladimir

Arlington, TX

#495 Jan 10, 2013
They suck!! Horrible customer service! Hey wait they don't have customer. never again will I buy one again!!! And I will do my best to notify the public about this BS!
donzie

San Antonio, TX

#496 Jan 10, 2013
Apply for the Mango MC wrote:
<quoted text>
I realized that based on my last two posts, I did not explain correctly how the monthly fee is waived with the Mango Mastercard........ I hope I cleared up any confusions. I apologize for not explaining correctly how the monthly fee is waived with the Mango card.
Right now, Iím laughing so hard I nearly fell on the floor. You may as well give it up, Mango. Your further explanation did NOT serve to help your case. And the kind of use your Mango card is designed for cannot be remotely compared to the same kind of use Vanilla Visa is designed for. It is very clear you are taking advantage of this post only to get free advertising for your product.
carm

Belleville, NJ

#497 Jan 10, 2013
My customer service guy was very polite and respectful to me. However, it doesn't excuse the fact that this card is just plain awful.
Raging Angry Pissed Guy

Lafayette, LA

#500 Jan 13, 2013
So I have like 4 of these and one has 75$ on it. Im trying to buy games on steam and I cant I have tried activating them but CANT! So I feel bad for family members that buy these not working pieces of **** for us. And my mom is mad at me for thinking I am wasting their money... When They Dont WORK!!
Mr Big

Taylorsville, UT

#501 Jan 14, 2013
Baporove got fired from Vanilla Visa before he starting writing on this board because he was insolent toward consumers. Baporove hates consumers that complain about the product because he feels that they are somehow responsible for his loss of employment with Vanilla Visa. It is very true that he did take a job with Vanilla Visa to annoy his gradpa but that is not his main reason for being here. He wants to annoy consumers and humiliate Vanilla Visa. He pretended to be a college graduate that associates with teenagers because he wanted to make it seem as if the spokesperson was very immature. Very good card was on this site to humiliate Vanilla Visa as well. Very good card only uses the product to hide money from his parents, but hates the activation fee. He can't wait until he can gets his own bank account so he won't have a use for this card. The conflict between the two of them on this site at times was genuine because Very good card sometimes did his own thing and baporove wanted to call the shots on this project. Very good card states that he has never had problems with the card but what he leaves out is that he knows it won't work on Paypal so he never uses it for Paypal. Baporove and Very good card didn't use the fake bike story as a metaphor. They used it to try to embarrass Vanilla Visa and make it appear as if the spokesperson had very poor ethics.

Baporove hates consumers, hates his grandpa, and hates Vanilla Visa. He wants to irritate consumers and his grandpa, and he wants to embarrass the company that terminated him.
duped

San Diego, CA

#502 Jan 14, 2013
These cards are crap. It never got activated by Visa. Eventhough my receipt said activated. Took a trip back to the store 3 phone calls, an email and a fax to clear up. I wish I was exagerating. Now i can send it back to the person who I gifted it to. WHAT A GIFT

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