Major problems with Vanilla Visa Gift...
baporove

Salt Lake City, UT

#377 Dec 13, 2012
Very good card wrote:
<quoted text>
That's a laugh. Baporove does not know the first thing about integrity. I was friends with baporove at one time, but he sold me a defective bicycle for $500. He swore up and down that the bike was in mint condition. Five months later, the bike fell apart. Baporove apologized to me and promised that he would work to refund my $500. Every time I tried to get the funds from him, he always had an excuse why he couldn't give me the money. One of his excuses was that he was hit with unexpected attorney fees. He just kept pacifying me and stating that he just needs more time but will eventually pay me. When stolvey and livid customer played a prank on baporove, he accused me of pulling the prank. I guess he thought I was getting back at him for not paying me the money he promised me for the defective bike he sold me. At first, I was very angry with Livid customer and Stolvey because I blamed them for getting me in trouble with baporove. I then said some nice things about baporove because I hoped that he would finally refund that money that I was owed. I then realized that baporove had no intention of making good on his promise, and I realized that Baporove was just using me because he wants to relive his childhood and feel like a kid again. Being mean to me in one of his articles did not stop me from wanting to post, it just made me want to annoy baporove even more. Baporove is not trying to provoke negative postings against this company. He just has a big ego and is in competition with Donzie. All he wants is to discredit Donzie because he is his biggest adversary. Baporove hates it when people tell him that he is wrong, so he will do anything to try to prove his point, even if that means hurting Vanilla Visa. Baporove is anything but a nice guy. I was his friend and look how he treated me. He does not care one bit about consumers. If baporove talks about how he wants to help consumers understand the product better, don't believe it for one minute! Baporove only cares about himself. I have nothing against Vanilla Visa but I do think that Baporove is a snake.
Donzie, when did you surmise that Baporove and I weren't truly friends?
VGC, so that is why you are trying to irritate me. First of all, I did not sell you a defective bike or promise you anything. The bike was in good condition but you were very rough on it and took it off big jumps. That is why it only lasted 5 months. Bikes can only take so much abuse. It is unreasonable to hold me responsible just because you did not exercise reasonable care. I made it very clear when I sold the bike to you that it was sold as is and that you should not do anything drastic with it. You were the one that chose to take it off road and go off big jumps against my advice. I never promised I would refund anything. I made it clear that I did not feel I owed you anything because you were irresponsible with the bike. I did say that I didn't have money because I was hit with unexpected attorney fees but I never promised VGC that I would refund him. VGC is putting words in my mouth and giving misleading statements to try to make me out to be a bad guy. VGC needs to take responsibility for his poor decisions and not blame me because I did not sell him a defective product. VGC does not seem to appreciate it when people do nice things for him. Numerous times, I bought him lunch, bought him video games, paid his way into the roller rink, and helped him with homework, and I did not ask him for any gas money. I am not this heartless, evil person that VGC makes me out to be. I am an honest person that has integrity. VGC needs to stop this childish vendetta against me and take responsibility for his actions. VGC has only himself to blame for being too rough on his bicycle. I outlined why I think Vanilla Visa is a good card in previous articles. I recommend that people take the time to learn about the card and not jump to any conclusions.
donzie

San Antonio, TX

#378 Dec 14, 2012
baporove wrote:
<quoted text>
VGC needs to stop this childish vendetta against me ... VGC has only himself to blame for being too rough on his bicycle. I outlined why I think Vanilla Visa is a good card in previous articles. I recommend that people take the time to learn about the card and not jump to any conclusions.
I am still laughing -- how this went from bicycle calamities to trying to purport the "virtues" of Vanilla Visa.

Baporove - please try to comprehend this basic concept. Consumers do NOT want to buy a product that has already stung them (even once is too many times). Most consumers are only concerned with making life EASIER. That means they will generally favor products that are user friendly and convenient to utilize. Most of us are NOT inclined to pay a $5 to $6 activation fee for a card that steadily devalues over time, is difficult to expend the entire balance, and has too many hoops to jump through in order to even get the thing accepted for the types of products and services they want to purchase (most of it buried in fine print that YOU keep misguidedly thinking we should all "take the time to LEARN.")

As a company trying to sell a product or service, it is the COMPANY that needs to conform to accommodate what customers want -- NOT THE OTHER WAY AROUND. The customer has NO obligation to keep any company in business whose product or service is more trouble than it is worth. LISTEN TO YOUR CUSTOMERS !! Even consumers who have followed all of Vanilla Visa's required procedures, have contacted Vanilla Visa when problems occurred and have been hung up on, lied to, and given outright misinformation. This is a red flag, and eventually these customers (who actually are Vanilla Visa's bread and butter) are going to get fed up. Stop BLAMING the CUSTOMER! Stop ATTACKING and INSULTING your customers by telling them how "lazy" they are, and how presumptuous they are, and how terrible they are because they DO NOT LIKE YOUR CARD!

Come up with a product that we LIKE -- and we will BUY IT. UNTIL THEN -- you may as well give up trying to ram this card down our throats. And customers, like myself, will continue to put the word out there in order to WARN others so that they don't unexpectedly fall into Vanilla Visa's trappings and have to go through what so many others of us already have!
Crazy bird

Hermitage, PA

#379 Dec 14, 2012
Smart Man wrote:
Remember to register the card before making purchases. goto the page https://www.vanillavisa.com and type in all your card details. Then click register put in your area code and your all done! You can make purchases like a boss.
That still doesn't work, it doesn't let you get fast the credit card number just keeps saying invalid please try again online or on the phone. It won't let you speak to anyone either.
Nicky

Hazelwood, MO

#380 Dec 14, 2012
Jen wrote:
Ugh, I just got one the other day and it wont let me register it to make online purchases. Every time I try the website says System Error. Please try later. Terrible. I've had tons of trouble with Visa giftcards in the past, I'll be sure to steer clear of them forever.
I had the same problem, I waited 24 hours for it to become active. Guess what? Same Problem, So i called them. They blamed it on CVS and said it was a glitch in their system. They told me to take photos of the receipt of the front, and back of the card and email me to them, so they could activate the card.

I did, and of course it did not solve the problem, so I took it back to to CVS. Fortunately I did get my money back. Kudos, to Andy of the CVS on harding place in Nashville, TN. He did not have to refund my money, but he did the right thing.

I feel never buy one of these damn cards again, ever!!!
baporove

Salt Lake City, UT

#381 Dec 14, 2012
donzie wrote:
<quoted text>
Interesting that Baporove equates “babysitting people” with the basic obligation that companies have to provide decent customer service.
I believe very strongly in decent customer service. If customer's have questions about the card or need something in the cardholder agreement clarified, they should be able to call customer service and get their questions answered. If customers have suggestion on improving the product, they should write to the corporate office, and the people in charge will take this into consideration if their request is reasonable. What I have a problem with is when a customer wants a company to make an exception and go against protocol just for them. The 20% hold on restaurants is an example where the customer wants the preauthorization lifted just for them because they don't like it but it is there for security reasons. Then after being advised of the company policy, the customer calls back repeatedly or posts on a site like this. Another example would be where the merchant declines the card but the customer is so intent on blaming Vanilla and spreads negative gossip just because he or she didn't get its way. There are people that find a card after marking it lost that want it reactivated. The card can't be reactivated because this would be a security risk but people selfishly want the company to change the rules just for them. Then they call back several times and harass the company or post on this site just because they didn't get what they wanted. This type of behavior is what I have a problem with. People should only post on this site to report legitimate problems with the card, not to throw tantrums.

When people post on sites like this or complain because they did not get what they wanted instead of because they card did not work how it was supposed to, they cost the company money and tie up resources that could be used for more constructive projects. It also creates confusion for the companies because they have to filter through all the frivolous complaints to figure out which complaints really stem from the card not working how it was supposed to. Posting on a site like this should be a last resort when the customer has a real problem with the card not working how it is supposed to and has exhausted all the avenues.

There is a major distinction between between trying to find out more information about the card or making reasonable suggestions for improving the card and trying to influence the company to bend the rules just for them when the rules are there for a legitimate purpose.
donzie

San Antonio, TX

#382 Dec 15, 2012
baporove wrote:
<quoted text>
There is a major distinction between trying to find out more information about the card or making reasonable suggestions for improving the card and trying to influence the company to bend the rules just for them when the rules are there for a legitimate purpose.
Baporove -- you can try to justify, and justify, and justify the company's position all you want to and come up with reason after reason for all of the card's rules and processes. But customers ARE ENTITLED to REVIEW your product and state what they do not like about it. Where do you get off thinking it is the CUSTOMER'S JOB to make "reasonable suggestions" for how to improve a product that is inherently poor in the first place? And it is not the CUSTOMER'S JOB to make Baporove feel better about his "problem." THAT IS NOT OUR JOB! Vanilla Visa does not have to like it. Vanilla Visa does not have to think it is fair! Come up with a product where the majority of all these "issues" do not occur, and you might have a more receptive public and create a better market for your product. Until then -- tough!
mr kristian

Stroud, UK

#383 Dec 15, 2012
been trying to use my vanilla gift card for £25.00 isnt excepted anywhere, and tried to register it online says invalid number... shite
donzie

San Antonio, TX

#384 Dec 16, 2012
mr kristian wrote:
been trying to use my vanilla gift card for £25.00 isnt excepted anywhere, and tried to register it online says invalid number... shite
Dear Mr. Kristian:

You have become yet one more victim of a Vanilla Visa gift card whose purchaser likely, and unfortunately, was not aware there were so many customer complaints against it.

However, according to “Baporove,” who obviously works for the company (but please keep this to yourself because that is not supposed to be anybody’s business according to him)– he believes very strongly in decent customer service. Therefore, as long as the following apply:

1. You are not “lazy”;
2. You do not expect for Vanilla Visa to “babysit” you;
3. You blame the store merchants and want their unsuspecting cashiers fired because they do not know how to circumvent Vanilla Visa’s prescribed tedious cashiering processes;
4. You are not wanting an exception to Vanilla Visa’s self-serving “policies”(such as 20% restaurant holds) or going against Vanilla Visa’s prescribed “protocols”(all guised under security mostly to protect the company);
5. And finally, if ALL you want -- is to have “questions answered," or have the fine print Vanilla Visa legal disclaimer “clarified” for you ----

If ALL of the preceding apply -- you are always supposed to call the card’s “customer service” FIRST, before posting on this site,(so that they can either hang up on you or LIE to you). You are not supposed to be “intent on blaming Vanilla Visa and spreading negative gossip" just because you did not get your WAY.

Of course, in your case (and in the case of MOST volumes of customers), your "WAY" is just to get the card to work – PERIOD. But how DARE all of you for expecting this! If all of the preceding criteria applies, and the card still doesn’t work, you’re on your own. However, calling the card’s customer service repeatedly and then posting your experience on a site such as this causes Baporove even more embarrassment for his company, and more damage control (work) for him to have to do in trying to shift the blame away from Vanilla Visa and the card’s inherent fallacies, over to YOU as the shafted customer, for what YOU obviously must be doing wrong, so you must be very cognitive of this consequence.

If you examine the over 380 posts just on this one site alone, you will find that very FEW customers were posting because they “LOST” a card and then “threw tantrums” because they couldn’t get the card reactivated. That is just one more desperate ploy that Baporove is using to divert focus away from the real and CORE issues that customers have with this card -- or the LEGITIMATE problems as he put it.

And one more note to Baporove -- regarding your comment about major shopping vendors selling Vanilla Visa as a "selling point" to your argument -- it should be noted that WalMart, Walgreens, Kroger, K-mart and the majority of such national store chains (that you seem to put so much credence in) sell many items that are anything BUT in deference to the welfare of their customers.

If there is only ONE major holiday shopping tip that folks should take with them for the season, let it be this one: DON'T BUY VANILLA VISA GIFT CARD! If everyone would STOP buying Vanilla Visa, this site may eventually fade into the sunset and Baporove’s life would be made a heck of a lot easier. Let's all help save Baporove!
naporovo

Salt Lake City, UT

#385 Dec 17, 2012
Vanilla Visa is a good card. There is a one time activation fee, no transaction fees, accepted almost everywhere, and the monthly fee after inactivity no longer exists. If Vanilla were an inferior product, they would not still be in business and going as strong as they are and sold at major retail locations. The card is accepted virtually everywhere visa is accepted. There are 20% preauthorizations on hotels, car rentals, and tipping merchants. However, on hotels and car rentals, the money is returned if there are no incidentals. On restaurants, the money is returned if no tip is left. The preauthorization is necessary on hotels because merchants are notorious for forcing payments through when there are insufficient funds available. The extra hold is there is reduce the amount of losses that occur when payments are forced through or when consumer or merchant fraud occurs. On tipping merchants, the hold is there in case the person leaves a tip after swiping the card. The hold is necessary because it protects the company from losses when merchants collect more than the original authorization. If using for more than the available balance, it is recommended that the difference be paid first by another method, then this card can be swiped for the full value. This should help avoid any declines when the card is used at retail establishments. Merchant declines can happen with this card but are rare. Vanilla visa cannot foresee where the card will be declined as the merchant can choose not to accept this card. If using the card for online purchases, it is best to register the card at vanillavisa.com . The cardholder agreement can be found online and does outline some important information about the card. Vanilla Visa values its customers and wants to do everything it can to provide legendary customer service.
donzie

San Antonio, TX

#387 Dec 17, 2012
Gee, naporovo, you post the same kind of gobbledygook as BAPOROVE (typos and all)! Hmmm.

The multiple on-line consumer complaint sites, reports made to state attorney generals throughout the country, and pending class action law suits against Vanilla Visa speak to the "legendary" customer service you allege Vanilla Visa has provided to its customers. Only after so much protest was made did Vanilla Visa apparently and FINALLY scramble to eliminate the additional fees it was previously tacking on to cheat customers out of the full value of the card. But why was it being done in the FIRST PLACE?

As far as the "one-time activation fee" that Vanilla Visa charges -- it is nearly 20% of the card's value for a $25 card ($4.95); 12% for a $50 card ($5.95); and 7% for a $100 card ($6.95). I would think that customers are being charged more than ENOUGH to NOT have to put up with all the hassles and horrible level of service they have gotten from this card.

As far as the tipping holds -- Most customers know and understand that a "gift card" is NOT a credit card and that the full amount of the ENTIRE transaction must either be paid entirely by the gift card UP FRONT and BEFORE the card is swiped -- and that any difference must be paid by another means. Despite the sorry double standard system that has been set up this way, there is NO legitimate REASON for that mandated 20% hold when the customer has not ALREADY authorized it to be paid!

As far as the hold on car rentals and hotels -- Your statement about the preauthorization being necessary because "merchants are notorious for forcing payments through when there are insufficient funds available," completely contradicts the very nature of the card. A gift card is supposed to be treated same as CASH and it canNOT be "forced through" by anyone for ANY value in excess of what the card was purchased for. So CUT the spin and the double talk! If these service providers want insurance against unexpected losses, it is ridiculous to expect to hold a GIFT CARD (valued at a set amount) responsible for those types of possible future (nebulous) costs, and a regular credit card number should be expected to cover the "unexpected loss” related charges, just as is expected when any other mode of payment (such as CASH) is utilized for the base cost.

Contrary to Naporovo’s blatantly false statement, MOST of the Vanilla Visa complaints are because merchant declines are the NORM with this card. When processing a purchase transaction for more than the value of the card, most retail cashiers do NOT know about the sequence in which the card must be swiped, which continually leads to unnecessary card declines, and of course no explanation is provided at the time this happens. Customers holding up the line to pay for purchases are embarrassingly caught off guard and they will, in most cases, go ahead and pay by another means. This is NOT a loss to the merchant, but rather a win-win situation. The fact that this card is sold in so many stores means nothing, except more profit for the merchant and Vanilla Visa. Baporove believes the store cashiers should be FIRED for this offense against Vanilla Visa users. How about we just get rid of the source of the problem, which is VANILLA VISA’s NON user friendly protocols.

Trying to make on-line purchases using this card has rendered nothing but outright nightmares.

Better to give cash or a regular store gift card that can be applied toward the purchase in a NORMAL fashion with NO activation fee, much less the many other issues that continually get associated with Vanilla Visa. And when Vanilla Visa tells you it can be "accepted anywhere," it's an outright LIE. You can compare it more to a roulette wheel.

I hope that Baporove (and Naporovo -- go figure) keep posting. Each and every time one of the Vanilla Visa “Yahoos” posts here, it gives customers yet another chance to be warned about the card by bringing this post to the forefront of all search engines.
A Vauled Customer

United States

#388 Dec 17, 2012
Well I have to say I have gotten Vanilla Visa GC before and have had a unusual experience with it not being activated at the time of purchase is what they said, and having to fax in proof of purchase after being a little angry because of that fact I had to step back as a business owner a realize that the company had to stay protected as well as we do as consumers I could of just walked in the store and picked this up and claimed I brought it so the presedures they took to make sure my card was paid for wasn't to bad but the time frame was a little out rate after receiving my money on my card I also ran in to a few bumps but again as a business owner I understand the security methods of the company
donzie

San Antonio, TX

#389 Dec 17, 2012
A Vauled Customer wrote:
Well I have to say I have gotten Vanilla Visa GC before and have had a unusual experience with it not being activated at the time of purchase is what they said, and having to fax in proof of purchase after being a little angry because of that fact I had to step back as a business owner a realize that the company had to stay protected as well as we do as consumers I could of just walked in the store and picked this up and claimed I brought it so the presedures they took to make sure my card was paid for wasn't to bad but the time frame was a little out rate after receiving my money on my card I also ran in to a few bumps but again as a business owner I understand the security methods of the company
"Vauled" -- So even after having the initial activation problem and admittedly experiencing more Vanilla Visa "bumps" (which should not be continually happening to customers at the rate that they do in the first place), it is curious that you would be touting the issue of basic security measures on a website where most of the reported problems have to do with card declines. The security issues are what the Vanilla Visa employees keep harping on, which is not what the majority of Vanilla Visa customers are so upset about.????
Very good card

Salt Lake City, UT

#390 Dec 17, 2012
naporovo wrote:
Vanilla Visa is a good card. There is a one time activation fee, no transaction fees, accepted almost everywhere, and the monthly fee after inactivity no longer exists. If Vanilla were an inferior product, they would not still be in business and going as strong as they are and sold at major retail locations. The card is accepted virtually everywhere visa is accepted. There are 20% preauthorizations on hotels, car rentals, and tipping merchants. However, on hotels and car rentals, the money is returned if there are no incidentals. On restaurants, the money is returned if no tip is left. The preauthorization is necessary on hotels because merchants are notorious for forcing payments through when there are insufficient funds available. The extra hold is there is reduce the amount of losses that occur when payments are forced through or when consumer or merchant fraud occurs. On tipping merchants, the hold is there in case the person leaves a tip after swiping the card. The hold is necessary because it protects the company from losses when merchants collect more than the original authorization. If using for more than the available balance, it is recommended that the difference be paid first by another method, then this card can be swiped for the full value. This should help avoid any declines when the card is used at retail establishments. Merchant declines can happen with this card but are rare. Vanilla visa cannot foresee where the card will be declined as the merchant can choose not to accept this card. If using the card for online purchases, it is best to register the card at vanillavisa.com . The cardholder agreement can be found online and does outline some important information about the card. Vanilla Visa values its customers and wants to do everything it can to provide legendary customer service.
Baporove, you are such a dork. You really think that changing the first and last letter of the normal name you use is going to fool anyone. Just because I am in high school doesn't mean that I can't figure things out. I know you want a name that is easy to remember but come on you are being too obvious. Not only that you still come up with the same issues and justifications as you did before when you posted as baporove. It is very apparent that you did not write this article yourself as it is much more well written than your normal articles. Wow, you are that desperate that you have resorted to having someone help you write your essays! What's the matter, you don't feel comfortable doing your own work! You can change you name all you want and you can have someone help you with your posts but as long as you come up with the same tired issues and excuses, I will be able to figure out that they were your ideas. If you don't want me to think it was you, then you better come up with a much better name and come up with new topics and issues to discuss. Baporove, anyone with a brain can tell that you are the same person as naporovo.
naporovo

Salt Lake City, UT

#391 Dec 18, 2012
Very good card wrote:
<quoted text>
Baporove, you are such a dork. You really think that changing the first and last letter of the normal name you use is going to fool anyone. Just because I am in high school doesn't mean that I can't figure things out. I know you want a name that is easy to remember but come on you are being too obvious. Not only that you still come up with the same issues and justifications as you did before when you posted as baporove. It is very apparent that you did not write this article yourself as it is much more well written than your normal articles. Wow, you are that desperate that you have resorted to having someone help you write your essays! What's the matter, you don't feel comfortable doing your own work! You can change you name all you want and you can have someone help you with your posts but as long as you come up with the same tired issues and excuses, I will be able to figure out that they were your ideas. If you don't want me to think it was you, then you better come up with a much better name and come up with new topics and issues to discuss. Baporove, anyone with a brain can tell that you are the same person as naporovo.
I'm sorry, I don't understand what you are saying. I don't know who this baporove is that you speak of. I'm afraid you have the wrong person. Did you have a specific question about Vanilla Visa? You can go to vanillavisa.com or call customer service at 1-800-571-1376 and they will be more than happy to answer any questions you have.
Kelley

Knoxville, TN

#392 Dec 18, 2012
If you will register the card online with you zip code it will work. It tells u to do so if going to use at like gas stations, stores, etc. Once i registered mine, no issues. They are not valid overseas. Have to register if want to use online too.
donzie

San Antonio, TX

#393 Dec 18, 2012
Kelley wrote:
If you will register the card online with you zip code it will work. It tells u to do so if going to use at like gas stations, stores, etc. Once i registered mine, no issues. They are not valid overseas. Have to register if want to use online too.
Kelley -- if YOU will read through the over 380 postings on this one site alone, you will find that your experience was NOT identical to many others. The one trait consistent with Vanilla Visa is its inconsistency and NON user friendly processes. The registration issue had little to do with the various and multiple types of problems others have experienced with this card.

It always amuses me when people go on line, neglect to actually READ the complaints, and then proclaim "if you will ...., it will work." Lots of luck to you Kelley! And if you're one of the FEW that has no negative issues with this card, count your blessings.
donzie

San Antonio, TX

#394 Dec 18, 2012
naporovo wrote:
<quoted text>
I'm sorry, I don't understand what you are saying. I don't know who this baporove is that you speak of. I'm afraid you have the wrong person. Did you have a specific question about Vanilla Visa? You can go to vanillavisa.com or call customer service at 1-800-571-1376 and they will be more than happy to answer any questions you have.
Well, VGC, I agree -- Naporovo sure speaks the Vanilla Visa party line -- right down to a tee! Let's just call him BapNap for short.
hello

Chicago, IL

#395 Dec 18, 2012
As with any gift card, u have to call or go to website to activate card before u can use it. If u uneducated folk learned how to follow simple instruction with card, before u used it, life we would be simple. I have given and received these cards in the past and never had s problem!!!
stolvey

Salt Lake City, UT

#396 Dec 18, 2012
hello wrote:
As with any gift card, u have to call or go to website to activate card before u can use it. If u uneducated folk learned how to follow simple instruction with card, before u used it, life we would be simple. I have given and received these cards in the past and never had s problem!!!
Wow, you really need learn to write. You write like that and then have the audacity to refer to people as uneducated. I know you are definitely not someone that is promoting the product because any normal person that was promoting a product would not write that poorly. It seems as though you are just looking for attention and want to be noticed. My guess is that you are probably a teenager. If you are an adult, then you are very immature for your age. The people posting on this site have had legitimate problems.
Ntk

Bothell, WA

#397 Dec 19, 2012
Weird! I bought this cards three times to purchase sth online, and it always worked for me.

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