Charter Communications Inc., Customer satisfaction

[Charter Cable SUCKS]

Charter SUCKS

[Pissed again]

in December my modem kept rebooting, Charter said it was probably my power source. Then they said it was my router, then they said my modem was not fast enough to handle 30Mbps speed and I need another one, one of theirs.
They finally sent a tech out and he said your modem and router is fine and the rebooting comes from charter, and left. I called charter and told them that what the tech said, and he said it was the modem (ours) because they updated our speed in December (without telling us) and our SB5120 docsis 2 modem could only handle 15Mbps, but they will send out another tech and if it is the modem they will charge $35 for the visit. So we went to the office and got the docsis 3 modem.
The Tech traced the line and found that the wiring at the telephone pole was sending feed back and causing the modem to reboot and it has been happening for a while.(1 yr 2 months) So after 7 routers, battery backup power supply new modem all of our problems were cause by THEIR tech. Hunderds of dollars were spent. Bye Bye Charter U suck. Stop lying to your customers and by the way the SB5120 modem can handle speeds up to 38Mbps.

[Umatter2Charter]

Pissed again wrote:

in December my modem kept rebooting, Charter said it was probably my power source. Then they said it was my router, then they said my modem was not fast enough to handle 30Mbps speed and I need another one, one of theirs.
They finally sent a tech out and he said your modem and router is fine and the rebooting comes from charter, and left. I called charter and told them that what the tech said, and he said it was the modem (ours) because they updated our speed in December (without telling us) and our SB5120 docsis 2 modem could only handle 15Mbps, but they will send out another tech and if it is the modem they will charge $35 for the visit. So we went to the office and got the docsis 3 modem.
The Tech traced the line and found that the wiring at the telephone pole was sending feed back and causing the modem to reboot and it has been happening for a while.(1 yr 2 months) So after 7 routers, battery backup power supply new modem all of our problems were cause by THEIR tech. Hunderds of dollars were spent. Bye Bye Charter U suck. Stop lying to your customers and by the way the SB5120 modem can handle speeds up to 38Mbps.

Hello Pissed again,

My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I am truly sorry to read of the trouble. We would be sad to lose your business, and I would like to do everything I can to make you a happy customer with us again. Please send an e-mail to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterAbby - Topix - Pissed again" in the subject line so that I can keep an eye out for the e-mail. I will be glad to make sure that you weren't charged for the visit, as well as make sure that all service issues have been resolved.

Here's a link to the Charter Social Media Team webpage for your reference: http://bit.ly/Umatter .

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist - Charter
[e-mail]
http://www.charter.com/Umatter2Charter

[Flowery Branch]

The Charter Communications installer has twice cut my telephone lines when installing neighbor's Charter cable.

[Umatter2Charter]

Flowery Branch wrote:

The Charter Communications installer has twice cut my telephone lines when installing neighbor's Charter cable.

Hello Flowery Branch,

I would like to apologize for the trouble that you have had with your phone service. It sounds to me, like the lines have not been marked properly resulting in your lines being cut by mistake. This concerns me and I would like to get that taken care of so that you do not have to worry about losing service. Please send an e-mail to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterAbby - Topix - Flowery Branch" in the subject line so that I can keep an eye out for the e-mail.

For more info about the Charter Social Media Team please see: http://bit.ly/Umatter .

Looking forward to resolving your concerns,

Abby Catron
Senior Social Media Specialist - Charter
[e-mail]
http://www.charter.com/Umatter2Charter

[Umatter2Charter]

Good afternoon,

We just wanted to follow up as we haven't heard from you. Please send an e-mail to [e-mail] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put "CharterAbby - Topix - Flowery Branch" in the subject line so that I can keep an eye out for the e-mail.

Thanks and have an outstanding day!

[Paul]

Jameson Inn of Oakwood,ga
Don't know where to start but hope VP of Charter Comm can Phone me!!!!!

[Charter customer]

I recently moved to Alabama and decided to try the Charter bundle. Almost everyday there's something wrong with the service. I have had a tech come out at least 5 times and my service still sucks. We're extremely frustrated with the crappy service. On today my television has stated "One moment please, your channel will be available shortly", for the past 3 hours. I called customer service and the representative hung up after I explained my problem. This has to be the worst cable company I've ever came in contact with. I will advise anyone to NEVER consider Charter as a service provider

[Franks]

I think most of you people are going viral! I've had Charter for the past 13 years and yes, I've had some problems, but Charterhas fixed them in a professional manner every time. I've found their Custmer Support people to be knowledgable and friendly every time I've called. So, stop beating up on them; they're working people trying to do a job the best they can.

[Terry Oakwood]

Charter lacks customer service period. They send out "rent a technicians" with little or no supplies on weekends and after 5:00 pm during the week. What we need is for some good solid competition to get good service. I have a problem with 1.) Internet speed which their own tests show as < 1 Mbps ( I am PAYING for 15Mbps. 2.) My TV keeps freezing on many channels.
I have been a customer for 1.5 years here and 10 years in TENN and they wanted to charge an immediate $45.00 service charge. WHAT an INSULT!
They just installed a system next to me 6 weeks ago and my problems started soon after. COULD the almighty ones make a screw up? No- It must be my internal wiring and you MUST pay $45.00 upfront to find out.
Sorry Charter I am in the market for something else.

P.S. Charter stunk in TENN also.