Review: Kaley Park Kennels

Posted in the Fruitport Forum

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Showing posts 1 - 10 of10
jack mead

Cicero, NY

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#1
Jul 29, 2010
 
looking for dog sitter
jack mead

Cicero, NY

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#2
Jul 29, 2010
 
looking for dog sitter in muskegon mi. russel rd area
Lyndie

Spring Lake, MI

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#3
Jul 5, 2011
 
I called to inquire about pricing for boarding my dog here. The prices and walks per day were fantastic! However, I played phone tag for nearly a week and when I finally spoke with the owner, I felt like she was quite rude. Also, they don't operate on Sundays, and sounded as if there was absolutely no wiggle room on drop off/pick up times. I was looking to drop her off on a friday evening and pick her up on a sunday afternoon. However, you arent able to drop off after 4pm on Friday (I dont get out of work until 5) and you have to pick up by noon on Saturday. For wanting to go away for the weekend, this specific place just doesn't work.
Kyle

Spring Lake, MI

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#4
Oct 20, 2011
 
I'll add to above that she doesn't allow viewing of her kennels.
Rhonda Bailey Owner

Muskegon, MI

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#5
Apr 2, 2012
 
I have been self owned for over 20 years and personally walk each dog a minimum of three times a day. The comment on playing phone tag works in both directions. I called numerous times and was unable to contact this particular person as well. Because of the constant walking and play time with each dog my hours are by appointment. As with most businesses, I am closed on Sunday, the only day I don't have office hours. I'm sorry this particular person felt I was rude, that was not my intent. I stand behind the quality, unrestrained time with each pet and overall love of what I do. The pets are my priority and for that I will not apologize.
Scott

Canton, MI

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#6
Dec 17, 2012
 
Rhonda has always taken great care of my mother's dog when she is away. Wouldn't think of having anyone else take care of the dog. When she's not available on the phone it is because she's taking care of the dogs and she always calls bck.
Anonymous

Canton, MI

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#7
Jun 22, 2013
 
I brought my dog in to this kennel a while ag for a short stay and I have to say I'm extremely disappointed in the way I was treated by the people I spoke with both before and after picking up my dog. They were very rude and extremely unhelpful. Also they do not allow you to see where your animal is kept which is very shady. I would recommend looking anywhere else to take yor animals to.
Rhonda Bailey- Owner

South Haven, MI

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#8
Jul 8, 2013
 
Anonymous wrote:
I brought my dog in to this kennel a while ag for a short stay and I have to say I'm extremely disappointed in the way I was treated by the people I spoke with both before and after picking up my dog. They were very rude and extremely unhelpful. Also they do not allow you to see where your animal is kept which is very shady. I would recommend looking anywhere else to take yor animals to.
This statement is rather strange to me. If I was rude to you, which I highly doubt as I've been in business for over 20 years, then why would you make your appointment? If the experience on the phone disappointed you it makes no sense to me why you would make a reservation. As to viewing, no I don't allow people in the back with the other guests. This is discussed on the phone prior to the reservation. Again if this didn't please you before the reservation then you could have discussed this with me in more detail. Not allowing viewing is for the comfort of the animals. I maintain a quiet comfortable atmosphere and the constant viewing is very disruptive. Because of my non viewing policy there is no stress, no fear, and the pets are able to relax and enjoy their stay. This is offered to all my clients and I don't feel it's fair to jeopardize a kennel full of happy pets for the curiosity of a human. This may sound harsh, but my "kids" here rely on me to provide a safe, comfortable environment. When your pet is picked up you will know that he/she has had the upmost care and love... without the stress. I can't apologize for that. If you want referrals I have thousands, if you wish to discuss the matter, please call! I'm sorry if you were unhappy, but I can guarantee your pet was thrilled!
Jackie from Grand Haven

Waterford, MI

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#9
Jul 25, 2013
 
Ok, people complaining about the owner not allowing you to see the kennels, in which your beloved pet will be staying while your on Vacation.....
My, advice is to get over it! The reason she doesn't allow it is because it stresses your pet out when strangers walk in. Your pet is in an unfamiliar environment and by having strangers come in to see those kennels, freaks them out, I SHOULD KNOW, and here is why.....
I went on vacation last year for the first time in 3 years since I got my dog, he is 4 now. I had my dog stay at a kennel up north, because my cousin suggested it.(My dog is a poodle)(dogs in the past - German Shepard's)
It was a place where you could go in and see the kennels, all the dogs were barking so loud I could barely hear the young lady checking him in. When I returned a week later, my poodle had greeted me like he was going to bite me, growling and snarling at me. I was freaked, thinking, what happened to my sweet doggie. He also had blood shot eyes and his hair was falling out. PEOPLE, POODLES DO NOT SHED! Any way the point of this story is, my dog was stressed out majorly from the barking.
I just got back today from Vacation. I stopped at Kaley Park Kennels to pick up my dog. The owner was out walking him on the wooded side of the drive way. I pulled up, got out and said to the owner, " Here comes the real test "! My dog ran to me with his tail wagging and was kissing me! I couldn't believe it! No guilt for leaving him there, and very excited to plan my next vacation.
The owner is VERY professional in what she does, so STOP WHINING AND LET HER DO HER JOB! JUST TRUST THE PROCESS! And go on vacation and have a GREAT SUMMER!
Rhonda Bailey- Owner

South Haven, MI

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#10
Aug 16, 2013
 
Jackie from Grand Haven wrote:
Ok, people complaining about the owner not allowing you to see the kennels, in which your beloved pet will be staying while your on Vacation.....
My, advice is to get over it! The reason she doesn't allow it is because it stresses your pet out when strangers walk in. Your pet is in an unfamiliar environment and by having strangers come in to see those kennels, freaks them out, I SHOULD KNOW, and here is why.....
I went on vacation last year for the first time in 3 years since I got my dog, he is 4 now. I had my dog stay at a kennel up north, because my cousin suggested it.(My dog is a poodle)(dogs in the past - German Shepard's)
It was a place where you could go in and see the kennels, all the dogs were barking so loud I could barely hear the young lady checking him in. When I returned a week later, my poodle had greeted me like he was going to bite me, growling and snarling at me. I was freaked, thinking, what happened to my sweet doggie. He also had blood shot eyes and his hair was falling out. PEOPLE, POODLES DO NOT SHED! Any way the point of this story is, my dog was stressed out majorly from the barking.
I just got back today from Vacation. I stopped at Kaley Park Kennels to pick up my dog. The owner was out walking him on the wooded side of the drive way. I pulled up, got out and said to the owner, " Here comes the real test "! My dog ran to me with his tail wagging and was kissing me! I couldn't believe it! No guilt for leaving him there, and very excited to plan my next vacation.
The owner is VERY professional in what she does, so STOP WHINING AND LET HER DO HER JOB! JUST TRUST THE PROCESS! And go on vacation and have a GREAT SUMMER!
Well Jackie, I think you summed up why I stopped viewing. I know it's difficult to trust someone with your beloved pet, but after 20+ years I think I've figured out what is best for the pets. I am so glad your little boy enjoyed his stay with us, and hope you bring him back soon! A calm dog is always happier than one that has been subjected to things it's not use to. Trust the process, I love that statement! Thank you so much!

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