WOW removing T.V. Preview Guide Channel

WOW removing T.V. Preview Guide Channel

Posted in the Fraser Forum

kp-michigan

Mount Clemens, MI

#1 Jul 8, 2008
Anyone out there know about this? I've called 3 WOW customer service #'s & got a completely different story from each. One claims it's a state government thing, making them remove this channel & they have no choice. Comcast dosen't seem to know anything about that though. Since we no longer get a t.v. guide with the week-end paper, this is the only avenue we have to see what's on. The other said they didn't care if they lost business, they were removing the channel to get ready for the change over from annalog to digital & there's nothing customers can do about it. The other one said she didn't know why, it just is what it is & if I want I can complain but it won't do any good. I'm still checking into comcast, if comcast is not doing it, I switching over. If anyone else has information I'd appreciate it asap, as this happens July 25.
kfp

Pickerington, OH

#2 Jul 26, 2008
This is the answer I received from WOW

Kehrer, Don (DKehrer@wideopenwest.com)

My name is Don Kehrer and work in the Office of the President.

Regarding your inquiry, unfortunately WOW! and TV Guide Channel were unable reach an agreement that would meet our customers and business needs. Therefore this channel was not renewed for the foreseeable future.
For those customers that are looking for a programming schedule, there are many easily accessible resources available including newspapers, printed guides, online listings and the WOW! Digital Cable on-screen guide.
With WOW! Digital Cable the on-screen guide also lets customers search TV listings by category, time or channel. Upgrading to "Digital Value" is an increase of $12.00 per month and it may be that our sales department would be able to discount this even further.

Again, my apologies for any inconvenience this situation will have caused.

Sincerely,

Don Kehrer
Customer Advocate
WOW Internet Cable, and Phone

Everyone in this area that feels affected by this & angry about the preview guide channel being removed, will hopefully send their complaints here. They need to know we are the ones that keep them in business & we are the reason they have a job.
Thanks,
kfp - Clinton Township MI

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