United States

#1 Feb 28, 2007
Just a little warning for those of you that might e considering using your local UPS store to ship fragile materials...reconsider!! I had a rear side window in my min van broken here in Texas. My brother works for a glass company in Franklin and was able to purchas a piece of glass at a great discount from what I was being quoted locally. He took the glass packaged as he had received it (and had received it previously hundreds of times)to the UPS Store where he presented it to be shipped to Texas. He took out insurance in the amount of $200.00, which the owner was more than willing to accept. Upon receipt of the glass, it was in thousands of pieces. I contacted my brother who put in a claim against the insurance. Come to find out, according to the owner, the package was suppose to be able to be dropped from waist high, three times in order to be covered, a fact he never mentioned when he accepted the package. Regardless of the fact it was marked "Fragile" nine times and "Top Load Only" three times, they insist it should have had more protective packaging. The driver even refused initially to accept it. Had the owner just called my brother at that point he certainly could have come back to the UPS store and purchased bubble wrap, etc. and repackaged it to a higer standard. Now they have refused to pay the claim and there is no recourse w/ UPS themselves because the individual stores are independently owned. So, word to the wise. The owner in Franklin appears to be willing to take insurance fees and not volunteer information that is beneficial prior to the fact. Yet he accepts no responsibility after the fact. No where on the insurance does it specify a package needs to be "droppable" from any height, any given amount of times. If he knew this information AND the driver didn't want to accept the package, either the owner should reimburse my brother, or UPS should honor the claim since the driver did ultimately accept the package. Taking insurance premiums under false pretenses is fraudulent at worst and a bad way to do business in general.

Plymouth, MA

#2 Mar 13, 2007
Yesterday, my husband dropped off two packages for me at the UPS Store in Franklin, MA. The packages both had pre-paid labels. I always get receipts for packages with pre-paid labels so that I have proof I brought the package to UPS.

When my husband requested receipts, the manager of the store refused to give them to him. The manager complained that he doesn't make any money off of these packages, and so he is not responsible for them.
My husband pointed out that it's the manager's job, as a representative of UPS and Mail Boxes Etc., to be responsible for any package shipped through his UPS store, but still the manager refused to issue receipts.

In the past, this manager has given me grief about receipts for pre-paid packages. That's bad enough, but out-and-out refusing to issue receipts is unacceptable.

If those packages get lost, I have no way of proving to the recipient that I shipped them. Clearly, that manager doesn't care about quality customer service. All he cares about is whether or not he makes any money.

I use the UPS Store for all my shipping needs, and I ship a lot of stuff. However, the Franklin, MA UPS Store manager's behavior is so egregious that, from now on, I'll use USPS.

Cambridge, MA

#3 Sep 7, 2007
Sad to see that, Frequent_Shipper. Have you tried Postal Center USA in the Horace Mann Plaza? They will happily give you (upon request) a receipt for a shipment to be tendered to UPS. Please feel free to print this out and tell the manager that Cheryl sent you.

United States

#4 Aug 11, 2008
The USPS does not issue a receipt for a prepaid package, either. I found this out last week when I took a package with a prepaid label on it to the post office. I was told that if I wanted a receipt I had to pay(9.29) to have it shipped on my dime. I did, because that was the only way I could prove I mailed the package.
My mail carrier told me that she was told it was illegal to issue a receipt. I asked why it was illegal. She doesn't know. Neither do I. I seems obvious to me that the post office will not issue a receipt is for the same reason the UPS won't; that is, they won't provide any service--not even courtesy service, unless it is paid for. It seems to me that part of the post office's contract with the public is to look after the interest of the public. Issuing a simple receipt for a package showing that it was brought to the post office and received by the clerk is to asking a great deal. It does not make the post office liable for anything that they are not already liabel for; that is the mailing of a package for a customer. In the case of a prepaid package the customer who paid is the one who paid for the prepaid label. Obviously, someone will be mailing the package with that label attached. The post office's contract should include a courtesy receipt for the person who is sending the package back.

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