Discrimination at Franklin Hair Salon

Discrimination at Franklin Hair Salon

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Latisha

Boston, MA

#1 Nov 29, 2006
I am Dean College student and was very disappointed in the way I was treated at Salon Elon in down town Franklin. I am a black woman with short hair and desperately needed a haircut before I traveled home for the holiday. I thought it would be a good idea to check out the hair salons in downtown Franklin. I decided to walk into Salon Elon and ask if there was a opening. When I walked in I was approached (I believe it was the owner) and was asked if I could be helped. I said yes I am looking for a different hair style and possibly some color. The woman stared right at me, and said I am sorry but our stylist are all booked and we do not style your kind of hair. I paused, and walked out! I grew up in the south, so discrimination is a part of life in some places, but to experience it in a town like Franklin was devastating! I am now looking to transfer to a different school. Has anyone else experienced this at Salon Elon, please post your experience! It's unethical and low!!
Larry

Ashburn, VA

#3 Nov 30, 2006
I agree with the other two patrons who have had a bad experience at Salon Elan in Franklin. I usually just go to John the Barber around the corner, however he was all booked up for the day so i walked up to Salon Elan. I didnt even ask how much a mans haircut was since I figured it would be no more than $20. After the stylist cut my hair, which took all but 10 minutes, I went up to pay at the desk. The receptionist told me it was $40 dollars and I almost fell to the floor laughing. I said "this must be some kind of joke right"? She just explained that she did not make up the prices for the haircuts. I understand it is not her fault for the prices, however the manager needs to come back to earth and realize that you cant charge $40 for a regular haircut on a man, which only takes 5-10 minutes to do. After this experience I will no longer go to that salon for a haircut. I would much rather wait another day and get my hair cut at John's. This message is just a heads up to all the men who have not been to Salon Elan yet. I can only imagine how much it costs for a woman to get her hair done... I feel bad for you!!
Cheryl

Brattleboro, VT

#4 Nov 30, 2006
I am just as happy to hear that I am not the only one to get such horrible treatment from the Owner of Salon Elan as I was irritated and annoyed with the customer service I received!! I was looking to have a fresh new look with a new hair salon that wasn't going to keep me in the rut I have been in for so long. I had heard of Salon Elan through someone I work with, so I was very excited for some change and rather than calling the salon I drove there myself to make an appointment! I am a business owner myself and am EXTREMELY busy so taking the time out to drive there was a bit of a strain on my schedule, but i had hoped it would be worth it. To my disappointment, it was not. When I walked into Salon Elan nobody was at the desk so I waited and was soon approached by who I found out later to be the owner. She came over and said "Hi, what do you need?" and the tone of her voice just threw me off right away. I explained to her how busy I was but I was so excited to get a fresh new look and she acted as if she didn't have a care in the world for what I was saying. I continued to ask about prices and which hairdresser at the salon would be right for me. She wasn't too helpful and tried to rush my decision. Small business is all about helping people out and making them feel warm and comfortable at your place of business so they will return. Unfortunately, she did not make me feel that way so I told her I would think about it and give the salon a call. As you can imagine I decided to find a different salon that treated people with respect and kindness. I am also sure to let everyone I know about this incident. I wouldn't want the same thing happening to them that has happened to me or any of these other people who have posted. Salon Elan is not a friendly place to go and will never recieve any business from me or anyone I know.
Debbie

United States

#5 Dec 1, 2006
I am so glad to hear that so many other people have complaints about that place! I too had an awful experience there and will NEVER go back. I only wish that I had seen this forum before I went there! Awful. First of all, the owner does not have a clue what customer service is - I think her name was Pam? She did not listen at all to what I wanted for a cut, she did what she wanted and I absolutely hated it. I actually cried when I got home and looked in the mirror, it was awful. At any other place I would have asked them to fix it, but I did not want her touching my hair again. My experience there was nothing but a waste of time and money and caused more frustration that it was ever worth. The owner needs a serious attitude adjustment and she should probably learn how to cut hair while she's at it. I wouldnt' go back there if she paid ME. And you can be sure I will tell everyone I know never to go there either.
Ken

Harwich, MA

#6 Dec 7, 2006
Latisha wrote:
I am Dean College student and was very disappointed in the way I was treated at Salon Elon in down town Franklin. I am a black woman with short hair and desperately needed a haircut before I traveled home for the holiday. I thought it would be a good idea to check out the hair salons in downtown Franklin. I decided to walk into Salon Elon and ask if there was a opening. When I walked in I was approached (I believe it was the owner) and was asked if I could be helped. I said yes I am looking for a different hair style and possibly some color. The woman stared right at me, and said I am sorry but our stylist are all booked and we do not style your kind of hair. I paused, and walked out! I grew up in the south, so discrimination is a part of life in some places, but to experience it in a town like Franklin was devastating! I am now looking to transfer to a different school. Has anyone else experienced this at Salon Elon, please post your experience! It's unethical and low!!
Hello Latisha, I am in a situation that has solicited some real (and perhaps sometimes imagined) discrimination. Please take my comments to heart and, hopefully, to your benefit. It sure looks to me like you are just LOOKING FOR an opportunity to cry "prejudice!." In reading the other posts about this particular shop, YOU were treated like other "walk-in's" as what was must be considered (at least in the eyes of the owners) as an exclusive shop, commanding top dollar from discriminating customers. There certainly is a good chance that they did not have the capability and experience in handling the hair treatment you wanted... that said... Were you treated rudely...? Yes... were you treated condescendingly? Yes... did this have anything to do with your being black? HIGHLY UNLIKELY! Read the other posts about this shop! Please please do not constantly look for signs that you are being discriminated against as you go through life. You live in an upscale community, obviously from a good family, and are going to a great school. You must be intelligent and ambitious. Let THAT along with your own personality and confidence be what others see in you. I really do have to say "get a grip!" Would you REALLY try to find a different school, in a different community, because a local hair salon treated you poorly? To be successful in life you will need to ignore, or quietly contend with, many insults and mistreatments. Might some of them have to do with race? YES! Don't overreact. Stop, pause, and think about what the best reaction will be for your own benefit. Can you really consider dropping out of school over a hairdresser's comment to be to your benefit in any rational way? Given a college education, and no "chip on your shoulder" (for any reason... Black, Hispanic, Mexican, British, Hawaiian, physically or mentally disabled, fat or ugly...), the fact that you are black will work to your advantage. "Management" of any stripe and color will WANT you to succeed. Take this for what it is worth, but please believe me... this advice is advice you really need to heed. Read it, think about it, and post your response
An actual hairdresser

Milford, MA

#9 Feb 7, 2007
First off ~ Iused to work in this establishment and in no way , shape, or form have I ever witnessed a prejudiced incident....

Second off~ You can't just buy a "quality weave or extensions" at Sally Beauty supply ~~consider yourself LUCKY you had only to pay $5.00 if this claim is real...being certified to do actual hair extensions--I am WELL aware that it can cost hundreds to thousands to GET A GOOD "WEAVE" or extensions with many of hours of hard work...

*****NOW for the other issue....to actually say someone stated we don't do that type of hair---lets face facts~~ Franklin is not a predomantly black community it is mainly caucasion - and to do "ethnic hair" as it is catagorized in the professional world of hairdressing ~~requires much skill and training in that SPECIFIC type of hair...Just as if a flaxen cornsilk blonde haired caucasion were to walk in to a salon that serviced s 98% african-american clientele may have a difficult time in handling that client or may have to turn the person away...it's not a matter of prejudice it's a matter of truth...would you really want someone to attempt to do your hair if they were not fully capable or the best skilled at it--I wouldn't....I mean salons that do extensions and "weaving" specifically advertise it and have to go through an EXTENSIVE certification program..so if in so many words you were told --We don't do that here--it's because artificial hair services is NOT done in that salon....Nothing to call the rainbow coalition over~ Just the mere truth....

I will say there are many things that go on within that salon I do not agree with- but NEVER to the clients & PREJUDICE is NOT one of them them....
a REAL hairdresser

Concord, NH

#11 Feb 10, 2007
And I don't know why I have White River Junction, VT in my posting, I'm in Boston.
An actual hairdresser

Milford, MA

#12 Feb 11, 2007
a REAL hairdresser wrote:
I received a formal education in hairdressing and I can say that I was taught to do the basics (wash, cut, blow dry, style, etc) on ALL hair types. Every "ethnic" salon I know of also knows how to do caucasian hair. So I don't know where this "actual hairdresser" was taught, I can only speak for myself. As for specific services like weaves, bonding, extensions, etc. yes that does require additional instruction and certification and can be very expensive. I've never been to this Salon Elan but it is possible that the hair dressers there were not fully educated (like the previous hairdresser who posted) and that is just sad. That being said, girl take it as a blessing that the owner told you the truth (as offensive as it is, I've been in the same situation) instead of letting someone wreak havoc on your head like these other poor girls!
Well I am not quite sure where you went to school for hairdressing but I can tell you this ~YES we were all taught basic techniques at hair dressing school on all hair types BUT if YOU work in a salon from the sounds of it you don't...You would know being taught to do something and ACTUALLY performing the task are two VERY different things...I can tell YOU from experience I went to school in Worcester~~ and was actually turned AWAY from an all african american staffed hair salon same type of situation but I did not TAKE IT personally...from my 10+ Years experience on an actual cutting floor I can tell you I have done asian, caucasion, and ethnic hair and they are 3 totally different types of hair to cut....you are right you learn "the basics" in hairdressing school--- and only that ~~~ long layer - short layer - blunt cut...etc just enough to pass the boards --any further education is up to you yourself the stylist after that....What I was stating is working in a predomantly caucasion town --any further education ( EXPENSIVE --I know trust me) is directed towards your main client base---which happens to be caucasion hair in that specific area--- just smart spending--I'd be damned if i were to take a $750.00 for something I would use once every blue moon and anyone else would tell you that....for you to state that school teaches you all you need to know to service any client is a crock and proves your inexperience or lack of time actually being a cosmetolegist w/ actual floor time....
This is not an issue of being not fully educated nor an an issue of prejudice honey trust me-- my family is mixed and I would be damned if I worked in an establisment of that nature-

As for the other comments prior bashing this establishment they are based towards the owner....NOT any of the other stylists-- so to say they (all the other stylists) are uneducated is a very big assumption on your part---it couldn't be any further from the truth actually...they are very well educated for thier MAIN client base just as any salon would base thier education on ---

you wouldn't educate a neuro surgeon on heart surgery -- thats not what they mainly do you would want them to be educated on what they predomantly handle and thats the way it works.....

as for weaves, extensions, etc....that too yes is matter of additional education but you are not going to put money into something that you will RARELY possibly never use...so it's not a case of being sad it's case of not wasting money....I am not going to get into a pissing contest over what almost any salon w/in this area would tell you...
Cookie

Marlborough, MA

#15 Apr 27, 2007
Talandria wrote:
Latisha, I know what you had gone through, they had done that same thing to me! Ken, honey, I be sorry to say this, but just because its Franklin don't mean there's no lack in prejudice. I ain't sayin that to be antagonistic neither, since I have gotten VERY friendly service from other places around here. I had gone there myself and asked - just asked, girl, if they could do me up with a weave, or if they knew anyone who did. They had told me they do not do weave, won't recommend any other salon, and then finally said they do not treat my type. I was ready to bust somebody across they head I was so mad! I had kept my composure and walked out and drove over to Sally Beauty in Milford, bought what I required, and had my cousin Tyshendra do it up for me since she gettin herself educated in beauty. She did a fine job, and after readin about them horrible experiences, I bet she done better than they could have, and she only charged me $5! Now I'm even less angry that they would not serve me, since clearly they would have been a waste of my time and money anyway. Ya'll have a blessed evenin'.
If you still need a hair salon I can recommend a good one that specializes in weaves. African Elelgance Dorchester Ave, DORCHESTER
Cookie

Marlborough, MA

#16 Apr 27, 2007
Get in touch with African Elegance,specializing in weaves and braids.Located on dorchester Ave in dorchester. Good Luck.
Rain

Bamberg, Germany

#18 May 20, 2007
Ken wrote:
<quoted text> Hello Latisha, I am in a situation that has solicited some real (and perhaps sometimes imagined) discrimination. Please take my comments to heart and, hopefully, to your benefit. It sure looks to me like you are just LOOKING FOR an opportunity to cry "prejudice!." In reading the other posts about this particular shop, YOU were treated like other "walk-in's" as what was must be considered (at least in the eyes of the owners) as an exclusive shop, commanding top dollar from discriminating customers. There certainly is a good chance that they did not have the capability and experience in handling the hair treatment you wanted... that said... Were you treated rudely...? Yes... were you treated condescendingly? Yes... did this have anything to do with your being black? HIGHLY UNLIKELY! Read the other posts about this shop! Please please do not constantly look for signs that you are being discriminated against as you go through life. You live in an upscale community, obviously from a good family, and are going to a great school. You must be intelligent and ambitious. Let THAT along with your own personality and confidence be what others see in you. I really do have to say "get a grip!" Would you REALLY try to find a different school, in a different community, because a local hair salon treated you poorly? To be successful in life you will need to ignore, or quietly contend with, many insults and mistreatments. Might some of them have to do with race? YES! Don't overreact. Stop, pause, and think about what the best reaction will be for your own benefit. Can you really consider dropping out of school over a hairdresser's comment to be to your benefit in any rational way? Given a college education, and no "chip on your shoulder" (for any reason... Black, Hispanic, Mexican, British, Hawaiian, physically or mentally disabled, fat or ugly...), the fact that you are black will work to your advantage. "Management" of any stripe and color will WANT you to succeed. Take this for what it is worth, but please believe me... this advice is advice you really need to heed. Read it, think about it, and post your response
Ken, I thought that was a wonderfully, insightful response. I am a black female and I've seen all too often how 'we' jump to the conclusion of racial bias. It's not always about the color of your skin. Again, well said.
Rebecca

North Kingstown, RI

#20 May 22, 2007
Carol wrote:
<quoted text>
Rain, I agree...that the prejudices we find in life are not always about the color of skin. However, these postings all seem to be aimed at the owner of Salon Elan in Franklin. She appears to be a horrible person. I am sure her business is starting to see the affects of all the negativity she is having on the community. This woman appears to be very very cold and devilish.
I have been a client of Salon Elan for many years and have always found all of the hairstyling professionals there, including Pam, to be extremely professional, talented, service oriented and flexible in scheduling. Based upon my experiences at Salon Elan I have great difficulty believing in the credibility of any of the negative comments on this post!
prior employee

Hopkinton, MA

#22 May 24, 2007
I'd love to hear more about the flyers at the trainstation!
CAM

Bangor, ME

#25 May 29, 2007
I went to Salon E'lan for the first time on Saturday. Although I had to wait 15 minutes, a very nice person profusly apologized and escorted me to her chair. We exchanged pleasantries and she give me a great hair cut ( And I have been to several Franklin salons including Sanctuary Salon & Day Spa). I made another appointment and noticed the name on the card - Pam R., Proprietor.
client of salon elan

Salem, MA

#27 May 30, 2007
I am currently a client of salon elan in franklin. I have been going there for almost 8 years and in no shape or form have I encountered any of these accusations that anyone on this web site has mentioned towards the salon and or Pam personally. I came across this web site after hearing from a freind it was here. I am shocked that people can try so hard to rip people apart without knowing what went on. There have been some staff changes recently and I know that many of them have chosen to leave to stay home with their familys. Anyone writing about this negativity should find something better to do with thier time.
LAUGHING wrote:
Rebecca,
That is great that you think Salon Elan and Pam are so wonderful. However, the majority of the town of Franklin knows that she is a nut! She has proven it among the community and her employees. There are only a few stylists left at that place and one of them who has the majority of her clientele is having twins. What is she going to do then? This woman is crazy! And you will see that sooner or later. I personally used to be a client of the Salon until a close friend of mine who was an employee was treated so terribly that I lost all respect in the place and in Pam. If people treated her the way she treats others..this world would be a horrible place. I read these postings from time to time and always laugh at the new comments that emerge from people associated with Salon Elan. It will be out of business in no time. I heard about the flyers that recently were put on cars at the Franklin T stations speaking about mistreatment from Pam at Salon Elan. I am excited to see what happens next!
Mark Brunelli

Boston, MA

#33 Feb 10, 2008
You should all go to Sue's Cutting Edge on Union St. in Franklin. Sue and the other hairdresser's there are great and would never discriminate against anyone. I'm not just saying that cuz I'm Sue's brother. Trust me. She's good.
In need of a hairdresser

Framingham, MA

#35 Feb 29, 2008
I recently moved to Franklin and in need of a hairdresser after reading everyones comments I know where I'm NOT going. I was hoping someone could recommened a good salon in Franklin that i can get a good professional cut and not spend an arm and a leg for.
Julie

New Bedford, MA

#36 Mar 4, 2008
To the woman above looking for a hair dresser who wants to avoid Salon Elan I would reccomend Kim's Cutting Connection on East Central St. or Sue's Cutting Edge on Union St. or Hair Expressions also on East Central St. If you google hair salons in Franklin, Ma. tons will come up! There are so many. But I have heard great things about the ones I just mentioned. Good Luck!
Paulie

Lexington, MA

#37 Mar 4, 2008
At Salon Elan I was made to sit in a diaper while they cut my hair. I was humiliated so I never went back but I did get a good haircut.
Cindy

New Bedford, MA

#38 Mar 5, 2008
In response to Paulie's message...you had to sit on a diaper at Salon Elan? What do you mean?
haha thats crazy!

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