Phone service quality at center of inquiry
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#1 Jun 5, 2009
"Western Massachusetts is an important region to Verizon"
I call B.S. Verizon could care less about W.Mass. Every time it rains in Pittsfield, my DSL dies. I call Verizon, and they offer to do a line check 'within 24-48 hours'. When I explain that it wont be raining by then, they flip through their booklet of things they can tell customers over the phone and can't find a response other than,'I'm sorry sir, that's the best I can offer.' Meanwhile, the company they work for is installing fiber optic service everywhere else in the state. I can't be the only one with Verizon/rain issues.
#2 Jun 5, 2009
Switch to Warner cable They have the best customer service of all. I had a problem on Memorial day and they had three trucks in the neighborhood with in two hours on a holiday They fixed the problem and credited my bill a weeks refund. Verizon could take lessons from them . I will never go back to verizon. TWC has rates and bandwidth that is better than Verizon. I now have all the best and am delighted with it.
#3 Jun 5, 2009
My experience with TWC customer service has not been as good as yours to say the least. Actually, it has been worse than Verizon's, if that's possible!
FWIW, I'm very happy with DirecTv's and AT&T Wireless' customer service.
#4 Jun 5, 2009
“Everything is local”
Since: Apr 08
#5 Jun 6, 2009
As far as techincians showing up both companies are the same, very late, although twice Verizon did not show up at all and worst of all didn't even bother to call, imagine a phone company that doesn't call or return calls.
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