First Prev
of 2
Next Last

Bowling Green, KY

#21 Dec 22, 2012
mommyx2 wrote:
I went to the one in Franklin just last week, I received chicken that was extremely undercooked. However, I took it back and was given a new order that was cooked. The manager seemed upset that the food had infact not been cooked and apologized over and over.I guess it is all in how you approach the manager about the issue. I for one got very good service.
I attempted to contact mngt and when I did it really didnt seem to matter to them.
Nobody Special

Scottsville, KY

#22 Dec 25, 2012
I understand why the original poster went to corporate. They tried to approach the local manager to have the problem corrected and continued to get hung up on. That tells me that it is apparent that this customers issue was not of any concern to the manager. If the manager could not concern themselves with the lousy food that their establishment is serving then what else ws the cstomer to do? I would have went to corporate as well. Perhaps all corporate could do was make some standard suggestions to the local manager but then perhaps when the restaurant closes its door then corporate will understand why. With todays way of communications and Twitter and Facebook and Topix as well, lousy food and service can be devasting to a place. With in 15 minutes thousands of people and potential customers will know about the bad experience.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 2
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Franklin Discussions

Title Updated Last By Comments
Shaun and Tamie Hartman 2 hr Shaun n Tamie 2
to the sad wife (May '13) 5 hr waldo 18
Hillary Clinton (May '16) 8 hr Another true story 7
blue eyed blond long hair fun party girl $$ (Oct '16) 9 hr Bear_02 5
Child support enforcement is a joke. 12 hr Yep 7
Anyone buy a car from Jerry Phillips? 15 hr Idiot 8
John Pennycuff at Barry Plastics Mon Bubba 2

Franklin Jobs

More from around the web

Personal Finance

Franklin Mortgages