Jay Pauls Heating and Cooling

Jay Pauls Heating and Cooling

Posted in the Frankfort Forum

First Prev
of 2
Next Last
Really Ticked

Frankfort, KY

#1 Jul 9, 2012
What happened to customer service!!! Air went out last Sunday. Jay came by put in 3 lbs of freon and fixed a wire (so he says) and low and behold 3 days latter no air!!! He was called multiple times, left him messages. He has yet to return my call! Then come to find out someone else is having the same problem! He fixed her air and then couple of days later it went out. If you offer a service then you should back it up!! If you are in business for yourself one would think that you would want to give the best service possible because believe me word of mouth can damage your business!!
your right

Lexington, KY

#2 Jul 9, 2012
He did a major job for me and it was totally screwed up. I had to get another contractor to come and do it right so I could have heat and air.
Really Ticked

Frankfort, KY

#3 Jul 9, 2012
See I knew he was a screw up!! He charged 185.00dollars for 3 lbs of freon and the wire!! So we called Whitehead-Hancock who will come and look at it tomorrow. I can't wait to see what is really wrong with it! Lets hope that he sees this and know that the word is out about him!!!!
gary balls

Frankfort, KY

#4 Jul 9, 2012
That's. Nothing,you ought to see the way him and his wife run that trailer park they own. Pathetic
Pissedoffmomma

Seguin, TX

#5 Jul 9, 2012
Thats pretty bad, and here I thought ge was a good guy. But boy have I been proved sooooooooo wrong. Thats awful news, ill remember next time when I need that kind of service!
Really Ticked

Frankfort, KY

#6 Jul 10, 2012
I am thinking about taking him to small claims court. Whitehead-Hancock are coming today, and if they tell me there is no freon, then I will seriously think it over. See if I can get my money back and maybe some of the money it takes to actually fix it right!! I went to stop payment but he cashed the check. Imagine that!!! Word of mouth can damage your business real quick Jay!!
Well

Frankfort, KY

#7 Jul 10, 2012
There is probably a leak in your line or condenser coil. They might have to put in some dye and see where the leak is.
It could be a seal. If your coil is leaking, it will get expensive.
Or if he put in too much freon, it can cause ice to form on the condenser coil and that will stop it from cooling too.
Well

Frankfort, KY

#8 Jul 10, 2012
Thats not to say the guy knows what he's doing, cause I don't even know him - just saying there could be another issue with your A/C.
Leaks can be hard to spot, he might have just tried that as a quick fix and waited to see if it has a leak. A good tech would have probably dye tested it, but if you hire a cheap guy first, you might get what you pay for.
Julie

Lawrenceburg, KY

#9 Jul 10, 2012
I have had Jay do work for me throughout the years and he has always done a great job at decent prices. He put in a new heating and air system for me a few years back and I have had no problems. The stand up thing to here would be to call the man and give him a chance to fix it, rather than bashing him on Topix! Sheesh!
Pissedoffmomma

Seguin, TX

#10 Jul 10, 2012
Well he was called several times and he never returned one phone call!! So it sounds like to me he isn't a stand up guy now is he
Well

Frankfort, KY

#11 Jul 11, 2012
Unless he lost his phone ?
Well

Frankfort, KY

#12 Jul 11, 2012
Get somebody else to call from a different phone about possible A/C work. If he answers them, then yeah, he's probably dodging you.
Shelly

United States

#13 Jul 11, 2012
Probably on a cruise.
My2cents

Arlington, TX

#14 Jul 11, 2012
I hear J is pretty busy these days trying to keep up with the wife and her housekeeper!
yea

Shelbyville, KY

#15 Jul 11, 2012
well, he did a good job for me.
cheaper than anybody else too.
he's a good dude, one of the best people you'll ever meet
abba55

Frankfort, KY

#16 Jul 11, 2012
He worked on my neighbor air and they had to end up replacing unit that was only 2 years old because he screwed it up
yea

Shelbyville, KY

#17 Jul 11, 2012
abba55 wrote:
He worked on my neighbor air and they had to end up replacing unit that was only 2 years old because he screwed it up
must have already been going bad, that's why he was out working on it in the first place.
duh...
Julie

Lawrenceburg, KY

#18 Jul 11, 2012
I'll tell you what Really Ticked...leave your name or a way for him to know who you are and when I see him next week I will let him know he needs to come back out and fix your problem! Sound like a plan?
Really Ticked

Frankfort, KY

#19 Jul 12, 2012
HELLO PEOPLE READ THE FIRST MESSAGE!!!First of all we have had 3 different phones that we called him from!!! We was left more that 1 message to call back! He was given plenty of time to call back. If he is on vaction then one would think that when you reached his voice mail that he would leave a message stating that he was unable to be reach, that way you would know!! A little common sense goes a long way when you are in business for your self! I'm not bashing him I just shelled out 185.00 gave him a chance by calling multiple of times to come back and look at it. Even if he is busy a return call letting me know that he will get to me would have been nice. Instead he left me with no choice but to be pissed!!!
Julie

Lawrenceburg, KY

#20 Jul 12, 2012
Like I said Really Ticked, if you will give me a way of knowing who you are, I will be happy to make sure he calls you back to get this straightened out. I understand you are ticked, you have mad that perfectly clear. So do you want him to call you or not?

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 2
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Frankfort Discussions

Title Updated Last By Comments
News Bible study rules for public schools proposed (Feb '10) 30 min Strel 157,856
Pizza inn, unsanitary and cruel mgt 39 min Big Daddy 16
stolen 45 min worried 11
Another seen shayne Gaines 50 min Citizen 3
pizza driver found dead? 1 hr NSider 348
Hot moms 2 hr Gettingolder 35
Lonely woman seeks companionship (Nov '10) 2 hr Gettingolder 54
Teens abusing dog on video 6 hr Kayte 131
Dog Thug Mother Timikka Tillman 10 hr MLK 24

Frankfort Jobs

More from around the web

Personal Finance

Frankfort Mortgages