Review: Pizza Hut
Blue rig

Dallas, TX

#1 Jan 20, 2013
This is the most sorry excuse for a f'n pizza hit I've ever seen!! I no every restaurant has its bad days but theese idiots are ate up with the dumb ass!! Out of something every time we order, don't deliver half the time, and it takes about 3 or 4 calls to get them to answer the f'n phone and they usually hang up on purpose because they don't wanna work!!!! Someone needs to burn that shit hole to the ground !!
heather

United States

#2 Jan 20, 2013
Couldn't of said it better!!!
lmao

Fort Stockton, TX

#3 Jan 20, 2013
I just order online when it comes to Pizza Hut cause they don't answer their phone. And I've never had an issue with them not having something when I order online but if I go in to eat they usually claim to not have something. I think they have the stuff they're just too lazy.
bah

United States

#4 Jan 21, 2013
not true , ive ordered online and whn it took too long i called and they said they had never received my order, smh. This pizza hut effin sucks....but what other choice do we have.
heather

United States

#5 Jan 21, 2013
Either way they still suck at service. Never have delivery, pay for extra toppings just to get less the average. I will never order from there again. My last experience it was 1 1/2 hours before my cold, paper thin, dried out pizza was delivered and half my order was missing and delivery guy didn't have change. Ended up another 45 min and had to go get my shits and made them re cook my whole order, delivered hot and fresh! This time im getting ahold of the owner. His employees are ruining his business.
Lol

Mccamey, TX

#6 Jan 21, 2013
By far the worst pizza hut I have ever been to. Only way they could save it at this point is to fire all of the employees and get a new staff in there that will actually work. The chances of that happening is very low.
curious

Fort Stockton, TX

#7 Jan 21, 2013
Lol wrote:
By far the worst pizza hut I have ever been to. Only way they could save it at this point is to fire all of the employees and get a new staff in there that will actually work. The chances of that happening is very low.
OK, so you fire the staff and hire who? Are you going to import the help? I hate to tell you, it is the people of Ft. Stockton who complain the most about the help, yet it is the people of Ft. Stockton that are employed at all these retail establishments and restaurants. There are VERY FEW places in Ft. Stockton that offer GOOD service, let alone service beyond the call of duty. Do you see a common denominator? And no, it's not the management, it's the hiring pool they have to choose from. I-Hop is another prime example of poor service...but what do you do? Fire them all and hire who? Until people of this town take pride, at home and at their place of employment, things will never change. I'm not saying all people, so don't get defensive, but the majority of people working with the public in this town lack people skills. They are there for the paycheck, not to do a good job. I will give them credit though, at least they are not dependent solely on govt assistance as many others in this town are. Do I sound unhappy to be a resident of Ft. Stockton? I'm not...there are some wonderful people in this town, but when it comes to the service workers here, there's a huge opportunity. I don't understand it in restaurants though. Don't they get it? GIVE good service, GET good tips. I for one, tip according to service. Beyond good gets a 25% tip, piss poor service gets a ZERO tip. So if you're a server in this town, don't piss and moan about not getting a tip and talk chit about the customer, turn to yourself and ask yourself if you gave good service. That means service in a timely manner, a little smile and personality, silverware to eat with is always nice, a never-empty glass, and the bill in a timely manner. Doesn't seem too much to ask for, but how many times do we get that service in Ft. Stockton?
abfdg

San Antonio, TX

#8 Jan 21, 2013
curious wrote:
<quoted text>
OK, so you fire the staff and hire who? Are you going to import the help? I hate to tell you, it is the people of Ft. Stockton who complain the most about the help, yet it is the people of Ft. Stockton that are employed at all these retail establishments and restaurants. There are VERY FEW places in Ft. Stockton that offer GOOD service, let alone service beyond the call of duty. Do you see a common denominator? And no, it's not the management, it's the hiring pool they have to choose from. I-Hop is another prime example of poor service...but what do you do? Fire them all and hire who? Until people of this town take pride, at home and at their place of employment, things will never change. I'm not saying all people, so don't get defensive, but the majority of people working with the public in this town lack people skills. They are there for the paycheck, not to do a good job. I will give them credit though, at least they are not dependent solely on govt assistance as many others in this town are. Do I sound unhappy to be a resident of Ft. Stockton? I'm not...there are some wonderful people in this town, but when it comes to the service workers here, there's a huge opportunity. I don't understand it in restaurants though. Don't they get it? GIVE good service, GET good tips. I for one, tip according to service. Beyond good gets a 25% tip, piss poor service gets a ZERO tip. So if you're a server in this town, don't piss and moan about not getting a tip and talk chit about the customer, turn to yourself and ask yourself if you gave good service. That means service in a timely manner, a little smile and personality, silverware to eat with is always nice, a never-empty glass, and the bill in a timely manner. Doesn't seem too much to ask for, but how many times do we get that service in Ft. Stockton?
AMEN BROTHA OR SISTA... YOU SAID IT PERFECT!!!
lmao

Fort Stockton, TX

#9 Jan 21, 2013
curious wrote:
<quoted text>OK, so you fire the staff and hire who? Are you going to import the help? I hate to tell you, it is the people of Ft. Stockton who complain the most about the help, yet it is the people of Ft. Stockton that are employed at all these retail establishments and restaurants. There are VERY FEW places in Ft. Stockton that offer GOOD service, let alone service beyond the call of duty. Do you see a common denominator? And no, it's not the management, it's the hiring pool they have to choose from. I-Hop is another prime example of poor service...but what do you do? Fire them all and hire who? Until people of this town take pride, at home and at their place of employment, things will never change. I'm not saying all people, so don't get defensive, but the majority of people working with the public in this town lack people skills. They are there for the paycheck, not to do a good job. I will give them credit though, at least they are not dependent solely on govt assistance as many others in this town are. Do I sound unhappy to be a resident of Ft. Stockton? I'm not...there are some wonderful people in this town, but when it comes to the service workers here, there's a huge opportunity. I don't understand it in restaurants though. Don't they get it? GIVE good service, GET good tips. I for one, tip according to service. Beyond good gets a 25% tip, piss poor service gets a ZERO tip. So if you're a server in this town, don't piss and moan about not getting a tip and talk chit about the customer, turn to yourself and ask yourself if you gave good service. That means service in a timely manner, a little smile and personality, silverware to eat with is always nice, a never-empty glass, and the bill in a timely manner. Doesn't seem too much to ask for, but how many times do we get that service in Ft. Stockton?
I agree with you. But I am a server at a restaurant here. I have been employed at the same place for many years. I enjoy being a server. I feel that I give the best service in my power. I have very nice customers that I enjoy waiting on. But there are some customers that are just hateful for no reason. They walk in already mad and take it out on the staff. They pick at stuff that we,as employees,(not a boss or owner) have zero control over. People gripe to me about the price of something on the menu, as if I decide the price of a meal. And I always apologize to them and try to find ways to make them happy. Sometimes it works, sometimes they just want to treat me like I'm beneath them because I am a server. I can be slammed busy and busting my butt trying to keep every table happy but there are times when I'm so busy that I can't get a person a refill right away or I can't do something else right away that they need. Some people are very understanding, others just show what asses they really are. The worst part is busting my butt and being so busy and working so hard for that tip to only get $5.00 off of a $70.00 ticket. We make less than $3.00 and hour. There are some people that don't tip a penny even though you give them excellent service. But what can we do? Smile and ask them to come back and see us real soon.:) there are some customers that are pretty wealthy but they tip as if they can't afford to leave a nice tip for good service. I really appreciate those who actually notice good service, not just the bad.Don't get me wrong, I know there are bad servers. And I notice some servers that I work with that do not take very good care of their customers but it seems like those servers always get lucky with customers that don't pay attention and don't notice that another server got them a refill, not their actual server, that another server brought them their food, not their actual server,that their server didnt even stop by and make sure their food is ok and that they didn't need anything else.
curious

Fort Stockton, TX

#10 Jan 21, 2013
lmao wrote:
<quoted text>
I agree with you. But I am a server at a restaurant here. I have been employed at the same place for many years. I enjoy being a server. I feel that I give the best service in my power. I have very nice customers that I enjoy waiting on. But there are some customers that are just hateful for no reason. They walk in already mad and take it out on the staff. They pick at stuff that we,as employees,(not a boss or owner) have zero control over. People gripe to me about the price of something on the menu, as if I decide the price of a meal. And I always apologize to them and try to find ways to make them happy. Sometimes it works, sometimes they just want to treat me like I'm beneath them because I am a server. I can be slammed busy and busting my butt trying to keep every table happy but there are times when I'm so busy that I can't get a person a refill right away or I can't do something else right away that they need. Some people are very understanding, others just show what asses they really are. The worst part is busting my butt and being so busy and working so hard for that tip to only get $5.00 off of a $70.00 ticket. We make less than $3.00 and hour. There are some people that don't tip a penny even though you give them excellent service. But what can we do? Smile and ask them to come back and see us real soon.:) there are some customers that are pretty wealthy but they tip as if they can't afford to leave a nice tip for good service. I really appreciate those who actually notice good service, not just the bad.Don't get me wrong, I know there are bad servers. And I notice some servers that I work with that do not take very good care of their customers but it seems like those servers always get lucky with customers that don't pay attention and don't notice that another server got them a refill, not their actual server, that another server brought them their food, not their actual server,that their server didnt even stop by and make sure their food is ok and that they didn't need anything else.
First and foremost, I want to congratulate you on maintaining a job for many years unlike many people here. I can tell you truly enjoy what you do, or you wouldn't be doing it still. I understand that you have bad customers and customers that you just can't make happy. BUT, i'll tell you one thing I've learned over the years, how good you are with service is not judged upon by the easy customer, but by the challenging customer. Anyone can wait on an easy customer and keep them happy, but you know you are really good when you can turn a customer's day from bad to good. Be the hero! Forget about fairness because life is not fair, and not everyone is out to "pick on you" or make your day bad. A customer's economic status should also not be of issue when it comes to tipping...first, it's none of your business what their wealth is, and second, I've seen those that are "comfortable" or "middle class, not wealthy" leave a very wealthy tip. While you are not making minimum wage, let it still be understood that a tip is earned and not owed. I do agree, however, it's CHITTY to get good service and not leave a tip...that's when service turns to CHIT all around. The same can be said for the opposite...when people tip for poor service, it sets a standard (or lack of) and says poor service is "tippable" or ok. I wish i knew where you worked, and I would give ya a great big tip if you gave me good service...just to show my appreciation for your tenure, service, and perserverance! Keep up the good work, and forget about the "fairness" in life. Treat people good and you will do well! Thanks for your determination - keep it up, and try to pass it on to your coworkers! There's got to be something to change the service level in this town!
lmao

Fort Stockton, TX

#11 Jan 21, 2013
curious wrote:
<quoted text>First and foremost, I want to congratulate you on maintaining a job for many years unlike many people here. I can tell you truly enjoy what you do, or you wouldn't be doing it still. I understand that you have bad customers and customers that you just can't make happy. BUT, i'll tell you one thing I've learned over the years, how good you are with service is not judged upon by the easy customer, but by the challenging customer. Anyone can wait on an easy customer and keep them happy, but you know you are really good when you can turn a customer's day from bad to good. Be the hero! Forget about fairness because life is not fair, and not everyone is out to "pick on you" or make your day bad. A customer's economic status should also not be of issue when it comes to tipping...first, it's none of your business what their wealth is, and second, I've seen those that are "comfortable" or "middle class, not wealthy" leave a very wealthy tip. While you are not making minimum wage, let it still be understood that a tip is earned and not owed. I do agree, however, it's CHITTY to get good service and not leave a tip...that's when service turns to CHIT all around. The same can be said for the opposite...when people tip for poor service, it sets a standard (or lack of) and says poor service is "tippable" or ok. I wish i knew where you worked, and I would give ya a great big tip if you gave me good service...just to show my appreciation for your tenure, service, and perserverance! Keep up the good work, and forget about the "fairness" in life. Treat people good and you will do well! Thanks for your determination - keep it up, and try to pass it on to your coworkers! There's got to be something to change the service level in this town!
I know their wealth is none of my business. I'm just saying that they have it to give. And I absolutely feel like I earn it. And you're right as far as people that are middle class. I've had very good tippers from all walks. Also, I've waited tables for about 12 years total so I completely understand that if I don't give good service I don't deserve a penny. I always try my hardest to give excellent service. It's what I'm there for. There are times when I've been too busy to really give a customer the service every customer deserves and they will give me a nice tip and I'll feel guilty that they tipped me so well. As far as where I work, there aren't many restaurants here... So hopefully I will get to be your server one of these days and you might not know its me but you'll wonder because you will leave our establishment happy with the service you received.... As far as your food goes, that's out of my hands! Lol :)
curious

Fort Stockton, TX

#12 Jan 21, 2013
i know this is not the place to promote restaurants, but i will "plug" Tacos OJ. The overall staff there is above average for this town. It contradicts what i said earlier, but I attribute the good service to the owner or manager that often sits at the table in plain view doing her work. The waitresses are great and the food is usually good, too! A good kitchen staff only makes the waitresses' jobs easier! I commend the entire staff at Tacos OJ for a great job EVERY time I dine there! Great Food, Great Service, and a clean atmosphere! PLEASE MYSTERY LADY, keep your table reserved for your presence, and to all the waitresses and kitchen staff, thanks for finally giving Ft. Stockton a place to take people from out of town and not be embarrassed. And no, i don't work there and don't know anyone that works there.
lmao

Fort Stockton, TX

#13 Jan 21, 2013
curious wrote:
i know this is not the place to promote restaurants, but i will "plug" Tacos OJ. The overall staff there is above average for this town. It contradicts what i said earlier, but I attribute the good service to the owner or manager that often sits at the table in plain view doing her work. The waitresses are great and the food is usually good, too! A good kitchen staff only makes the waitresses' jobs easier! I commend the entire staff at Tacos OJ for a great job EVERY time I dine there! Great Food, Great Service, and a clean atmosphere! PLEASE MYSTERY LADY, keep your table reserved for your presence, and to all the waitresses and kitchen staff, thanks for finally giving Ft. Stockton a place to take people from out of town and not be embarrassed. And no, i don't work there and don't know anyone that works there.
I've never been to Tacos OJ. Guess its time I give it a try. It's always so packed (obviously a good thing).
Mrs T

Longview, TX

#14 Jan 24, 2013
heather wrote:
Couldn't of said it better!!!
I've lived here almost 20 years... Pizza Hut has always been terrible! The food & service usually disappoint every single time we order from there! I'd prefer frozen pizza from Walmart over our crappy Pizza Hut! It's a lot cheaper, too! Try that next time, or Pizza Pro! They're not too bad! Their service is better!:-)
yyy

Mccamey, TX

#15 Jan 24, 2013
Mrs T wrote:
<quoted text>I've lived here almost 20 years... Pizza Hut has always been terrible! The food & service usually disappoint every single time we order from there! I'd prefer frozen pizza from Walmart over our crappy Pizza Hut! It's a lot cheaper, too! Try that next time, or Pizza Pro! They're not too bad! Their service is better!:-)
True.. No one here on fort Stockton knows what customer service is. Walmart and subway fall under this category too. I went to subway and they had rap music playing and whole this guy named hector making my sandwich he was rapping.. WTF?? They did not even was there hands., I drove there and they were all smoking outside, acting all cool.. He started to put on his gloves and I gave him a look and hd finally washed his hands.. Who runs that place??? They need a new manager
bob

Longview, TX

#16 Jan 24, 2013
The Stockton Plaza has pretty good pizza. Unfortunately the service there also sucks, sometimes you stand there for like 20a minutes before anyone acknowledges you and takes your order.
john doe

Fort Stockton, TX

#17 Jan 25, 2013
yep! pizza hut is so bad and desperate that they have to hire someone like Sammy holguin to deliver he can barley walk. the place is covered in roaches.
Ive had better

Fort Stockton, TX

#18 Jan 25, 2013
I feel spoiled when I'm out of town and eat somewhere. The food and service is far better than here in town, thats why we seldom eat out here.
Ive had better

Fort Stockton, TX

#19 Jan 25, 2013
Another problem with the service here is they act like they're doing you a favor for being there.
It may be a lack of maturity with the employees,
they dont realize that they are there for us.
With out the customers they would not have that job. But they seem to be happier when they dont have any because they dont have to work. then they can talk to thier friends about thier bf or gf instead,like you really care to hear about that while you wait to order.
agree

Fort Stockton, TX

#20 Jan 28, 2013
I rarely go out to eat here for all of these reasons, i would like to know what it wld take to change this, or maybe im just dreaming. lol its very sad, i know there is the same thing in other towns/cities but i can truely say not many like Ft Stockton!! So many ppl walk around looking at others like no one is as good or worthy as them, even if you smile at them! Little do they know I feel sorry for them.

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