Ft. Smith Citizen Survey

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Laughing Out Loud

Fort Smith, AR

#1 Oct 22, 2012
“Some of the results were startling,” City Administrator Ray Gosack said.“Less than half of the respondents rated the overall direction of Fort Smith as excellent or good, meaning more than half thought it was fair or poor.”Surveys were intended to provide leaders with information about residents’ satisfaction with a variety of city services.Questions ranged from how residents rate Fort Smith as a place to live to the various opportunities available, including recreation and public transportation. It also asked how often respondents visit with their neighbors and sought opinions about the quality of city services.“The survey allowed us to compare results with several hundred other cities and counties across the country,” Gosack wrote in a memo to the Fort Smith Board of Directors.“In 37 service areas for which comparisons could be made, Fort Smith ranked higher than the benchmark in two service areas, similar in 15 and lower in 20.”City directors are expected to discuss survey results Tuesday at a noon study session at the Fort Smith Public Library Results show that 11 percent of the respondents described the overall quality of life in Fort Smith as “excellent,” while 48 percent deemed it “good.” Fair marks earned 33 percent. Eight percent of the survey-takers checked “poor.”“A majority of the city of Fort Smith’s residents gave favorable ratings to their neighborhoods and the community as a place to live,” the survey company states in its official report.“Further, many reported they would recommend the community to others and plan to stay for the next five years.”
Compared to other survey locations, Fort Smith ranked “much below” the benchmark as a place to live.
Public trust issues, including “the overall direction that Fort Smith is taking,” were rated fair or poor by more than half the respondents. A little more than half said they plan to remain in town for the next five years.
The survey also touched on communication, housing, zoning, public safety and the economy. Three percent of the respondents described Fort Smith’s economic opportunities as excellent; 15 percent checked “good.”
“The good news is that a majority of the respondents related their experience with city employees as good or excellent,” Gosack said.“We’re always told how bad our customer service is, but the survey says otherwise.”
Results could prompt the city to change the direction of specific efforts, Gosack said.
“We were getting ready to put a lot of resources into social media,” he said.“But almost nine out of 10 rely on mainstream media as their major source.”
Survey results show nearly 90 percent of the respondents indicated they gather their news from mainstream media sources, like newspapers, television, radio or news websites. Facebook took 17 percent, while Twitter nabbed 3 percent.
Results could also impact the city’s upcoming comprehensive plan update.
“It will be important to solicit the community’s feedback about improvement,” Gosack wrote in his memo to directors.“All of the answers shouldn’t come from city hall. Citizens need to be engaged in identifying and prioritizing community and service improvements. The comprehensive plan updates, which will begin soon, will be a prime opportunity for this involvement.”
Planning Director Wally Bailey said the survey shows Fort Smith is much below the comparison benchmark with regard to how residents feel about the quality of new development and the overall appearance of the city.
“To fully research and discover the specific focus of the citizens’ concerns, we really need to drill down much more on each of these subjects,” he wrote in his own memo.“The citizen engagement that will occur during the comprehensive plan project will be an excellent opportunity to acquire this information.”
Laughing Out Loud

Fort Smith, AR

#2 Oct 22, 2012
Gosack is so busy patting himself on the back he failed to notice that the people of Ft. Smith are fed up. Trust rated POOR. No kidding The direction Ft. Smith is heading poor to fair. NO JOKE.

I can't believe they let the findings of the survey out as it makes him look like an IDIOT. Which he is. Resign Gosack - just leave.
gosack friends

Fort Smith, AR

#3 Oct 22, 2012
they are all just like him! arrogant, overpaid, plays the blame game, can't manage, can't count, can't collect money owed to taxpayers, raises taxes, wastes taxpayer money, can't budget, heavy handed tactics, and not good for quality of life in fort smith! he looked for another job all over the united states for 10 years and no other city was stupid enough to hire him! he should leave and sooner the better!
door

Fort Smith, AR

#4 Oct 22, 2012
don't let the door hit you in the butt when leaving ray! take patrick, settle, huckster, and jane with you! fort smith used to be a friendly city before you came and now its all in-fighting for a share of the booty! its a dam shame!
I pooped myself

Van Buren, AR

#5 Oct 22, 2012


Fight fire with fire!!! Why can't I stop posting this? Obviously it's too hard for some to figure out. Off to California.
Listening

Fort Smith, AR

#6 Oct 22, 2012
How do they intend to listen to what the citizens want. They have done away with the televised board meetings, done away with citizens being able to speak at the board meetings.

They intimiate anyone who disagrees with them. It is a joke.... We need to call Jerry Springer in.
call barack

United States

#7 Oct 22, 2012
that clown that may or may not be an american citizen is on his way out and hopefully he will take gosack with him! they are a perfect match of how not to do the job!
play it again sam

United States

#8 Oct 22, 2012
Laughing Out Loud wrote:
“Some of the results were startling,” City Administrator Ray Gosack said.“Less than half of the respondents rated the overall direction of Fort Smith as excellent or good, meaning more than half thought it was fair or poor.”Surveys were intended to provide leaders with information about residents’ satisfaction with a variety of city services.Questions ranged from how residents rate Fort Smith as a place to live to the various opportunities available, including recreation and public transportation. It also asked how often respondents visit with their neighbors and sought opinions about the quality of city services.“The survey allowed us to compare results with several hundred other cities and counties across the country,” Gosack wrote in a memo to the Fort Smith Board of Directors.“In 37 service areas for which comparisons could be made, Fort Smith ranked higher than the benchmark in two service areas, similar in 15 and lower in 20.”City directors are expected to discuss survey results Tuesday at a noon study session at the Fort Smith Public Library Results show that 11 percent of the respondents described the overall quality of life in Fort Smith as “excellent,” while 48 percent deemed it “good.” Fair marks earned 33 percent. Eight percent of the survey-takers checked “poor.”“A majority of the city of Fort Smith’s residents gave favorable ratings to their neighborhoods and the community as a place to live,” the survey company states in its official report.“Further, many reported they would recommend the community to others and plan to stay for the next five years.”
Compared to other survey locations, Fort Smith ranked “much below” the benchmark as a place to live.
Public trust issues, including “the overall direction that Fort Smith is taking,” were rated fair or poor by more than half the respondents. A little more than half said they plan to remain in town for the next five years.
The survey also touched on communication, housing, zoning, public safety and the economy. Three percent of the respondents described Fort Smith’s economic opportunities as excellent; 15 percent checked “good.”
“The good news is that a majority of the respondents related their experience with city employees as good or excellent,” Gosack said.“We’re always told how bad our customer service is, but the survey says otherwise.”
Results could prompt the city to change the direction of specific efforts, Gosack said.
“We were getting ready to put a lot of resources into social media,” he said.“But almost nine out of 10 rely on mainstream media as their major source.”
Survey results show nearly 90 percent of the respondents indicated they gather their news from mainstream media sources, like newspapers, television, radio or news websites. Facebook took 17 percent, while Twitter nabbed 3 percent.
Results could also impact the city’s upcoming comprehensive plan update.
“It will be important to solicit the community’s feedback about improvement,” Gosack wrote in his memo to directors.“All of the answers shouldn’t come from city hall. Citizens need to be engaged in identifying and prioritizing community and service improvements. The comprehensive plan updates, which will begin soon, will be a prime opportunity for this involvement.”
Planning Director Wally Bailey said the survey shows Fort Smith is much below the comparison benchmark with regard to how residents feel about the quality of new development and the overall appearance of the city.
“To fully research and discover the specific focus of the citizens’ concerns, we really need to drill down much more on each of these subjects,” he wrote in his own memo.“The citizen engagement that will occur during the comprehensive plan project will be an excellent opportunity to acquire this information.”
great post and so true! gosack is paid 200,000 dollars a year and can't get out of his own way!
Examples of Listening

Fort Smith, AR

#9 Oct 22, 2012
Any ideas on how they are going to listen to the citizens of Ft. Smith? Smack us with the truth with their bellies? Berate us like the pet lady? Have one of their cronies start a petition that life is worth living in Ft. Smith? Said with total Bette Davis inflection..... "What a dump!!!!"
jailbirds

Fort Smith, AR

#10 Oct 22, 2012
Eric Arthur is lucky he's not butt buddies with someone in prison right now. The pet lady was a crazy hack appointed to do the dirty work for Merry and Weber. The petition was started by someone who would have to pay a hiked sanitation bill for a backwoods service. You think you live in a dump, move the heck elsewhere.

This is my city and you are hacks. You have a hate for a man you is nothing but an administrator. He administers a budget. That's it. You treat him like he's a mob boss. And the one guy you got on the board to do something has done nothing. Sure, he's one of seven, but he could be a squawking one. Instead, he is ill prepared and doesn't have IDEA ONE on how to create jobs and progress.

So play your panty games. You are in the way like thugs on a street corner, nothing more. Your corner wreaks of jealousy and hate for your failed, miserable lives. You are towards the end of your life and you are bitter, helpless men. You are hacks and nothing more. Get out of the way, people with ideas and promise and positive outlooks want to get something done. You are like dog crap on their shoes and you hate it when you are scraped against a curb.

Since: Jun 11

Fort Smith, AR

#11 Oct 23, 2012
“jailbirds”,
It is my opinion, the city manager gets paid and paid well to run the city. He is the CEO of Fort Smith. I would think a city manager must be ever mindful of distancing himself from being involved in business relationships that might compromise his fiduciary responsibility to the citizens of this city.

It is my opinion a city manager is responsible for placing responsible personnel in positions of responsibility and their upmost priority is to be responsible and accountable to the tax payers.

The citizens of Ft Smith have had 3 water rate increases within the past 4 years. The citizens pay an additional $14 for sanitation when the city of Jonesboro doesn’t charge residents for sanitation. What are we doing wrong?

I do not believe city management should EVER put the citizens through what the citizens of Fort Smith endured and persevered through with the Prepared Food Tax.

I do not believe city management should EVER force PRIVATE ENTERPRISE out of the local economy as was done with local trash pickup and then replaced with forced, non-competitive “city only” sanitation.

You may look at the average, working class as thugs, failures, bitter, helpless men, but this is still our city too and when I compare our city today, with other cities within Arkansas growing much faster, I can’t help but wonder why? If you want river front development, do what Alice Walton did with her $800,000,000,put your money up and allow the average hardworking taxpayer to keep more of his.

And City Management is startled that over why 50% do not trust city leadership in Fort Smith?
hijacked

Rogers, AR

#12 Oct 23, 2012
jack, you remain in the way of progress.

you throw out accusations against Mr. Gosack you cannot or will not back up. That is utterly shameful.

I seem to recall that there has not been a water increase in three years, so correct me if I'm wrong.

The PFT was a city debacle, no question about that. Unfair tactics were used to advance an agenda that wasn't popular with the constiuency. I don't blame you for your anger over that. What I will say is that is was a very important learning experience for the city, albiet, a few obviously didn't learn enough from it to back away from the manual trash issue.

Altes? They deserved to lose their contract. Here that. contract. Contracts are term limited. That's how private enterprise often works. Had they performed, they probably would have earned another CONTRACT.

You too, need to learn from mistakes.

Since: Jun 11

Fort Smith, AR

#13 Oct 23, 2012
“hijacked”,
You say I remain in the way of progress, my question back to you is, in the way of WHOSE progress?

I just strongly disagree with how our city management spends taxpayers money at the expense of the average, working class.

Altes Sanitation isn’t the only trash hauler in the area. There are other private haulers that had bid on Fort Smith’s trash pickup. The city didn’t accept any bid, but forced “city only” trash pickup.

I just believe our local city management has expanded outside essential services at the expense of the private sector and the working class.
why

Fort Smith, AR

#14 Oct 23, 2012
could the kansas connection be on the take? probably? why would he support gosack when the citizen survey said that citizens don't think "the city is headed in the right direction"! they also said "they don't trust city management". its graft and cronyism and it reaches across state lines! kansas crap for a little graft! guess its george's fault for not plugging the hole in the dam that is leaking taxpayer money even when gosack is paid 200,000 dollars a year to repair the dam!
simple

Rogers, AR

#15 Oct 23, 2012
my parents live in Fort Smith. I'll be moving back soon enough.

My dad's business is not on the take with the city.

How rude of you to jump to such a heinous conclusion. Your think is really demented. Obviously, you feel wronged by city management. Change comes from positive, not negative, momentum.
hey idiot

Fort Smith, AR

#16 Oct 23, 2012
stuff it! read the survey stupid! the people ain't happy with city management and mostly gosack so shove that up your kansas opinion! when people are good enough to pay a person 200,000 dollars a year to run a city efficiently and to improve their quality of life, it makes sense for the people to be upset when they don't get what they pay for! to make matters worse, gosack is arrogant just like you! gosack is not a volunteer, he is paid very well and should appreciate the hard working citizens that are paying him very well!
heinous

Fort Smith, AR

#17 Oct 23, 2012
great description for gosack and his crony network paid for with our tax money! just have a feeling that the kansas connection is no other than the big PJ the suck up!
good guess

Fort Smith, AR

#18 Oct 23, 2012
the kansas connection smells as bad as some of the "citizen" nonsense! smells as bad as a well used garbage truck!
Are you Kidding Me

Fort Smith, AR

#19 Oct 23, 2012
Attended the study session today. The citizen survey was on the agenda but they ran out of time.
Guess who wanted to defer it for three months until the new board comes on line? Hutchings, Settle & Goode. Of course you know that is the opinion of Sanders and Gosack as well. "let's defer it - Let's bury it."
Thank goodness for Merry, Weber, Catsavis & Tyler. They motioned and passed that they have a study session next week and discuss it then. The vote was 4 to 3.
Why would you pass the buck to a board that wasn't involved in the period of time when our "citizens" became unhappy?
Watch this

Van Buren, AR

#20 Oct 23, 2012
heinous wrote:
great description for gosack and his crony network paid for with our tax money! just have a feeling that the kansas connection is no other than the big PJ the suck up!

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