Review: Animal Clinic-Kelley Crossing...

Review: Animal Clinic-Kelley Crossing - Richard Carpenter DVM

Posted in the Fort Myers Forum

anon

United States

#1 May 28, 2009
I took my kitten here for a broken leg, I had taken my other cats here for shots and flea medication so I considered this my vet for over a year. They told me it would be around $200, which was still hard for me, but my kitten needed attention. When I had to take my kitten back to get the cast replaced I had came late and had been criticized by buttons, the vets wife and administrator, for not being able to keep track of my money and being irresponsible. Numerous conversations with her led to her telling me this, also if I didn't come up with the money my animal would be considered surrendered. I understand the business but they were most definately not there for me, the animal, or anyone but themselves. The bill ended up being 500 bucks by the end and I was emotionally drained. Although they did spay my kitty in order to put the cast on...for "free" I feel as if they only did it to make me feel like the bad guy, when I finally borrowed money to get my kitty, I got treated like garbage by a male tech, sworn and and told to get out bitch, followed by a phone call from buttons telling me I was disrespectful and ungrateful, didn't know how to handle my money...and to not come back. I asked if she could fax my kittens info to a new vet, she said no she would print it and I could come get it she wasn't doing anything for me...I lived half an hour away.
If you care about your pet and want exceptional service, take you business to someone that cares about more than your wallet.
ACKC fan

Fort Myers, FL

#2 Jul 9, 2010
NOT true. They ALWAYS treat my pets very well. Never had a problem. I am very gratefull for all they do for my pets. If your animal is sick it's YOUR responsability to pay for the treatment, not your Vet's. If you don't have money to pay for the basic care you shouldn't have a pet. And finally, if you were "kicked out", you probably deserve it, because I know that they will do everything they can to help you and your animal. They always did it for me and for all the other people I know that are clients. I reccomend this vet to anyone. THEY ARE GREAT!!!!
anon wrote:
I took my kitten here for a broken leg, I had taken my other cats here for shots and flea medication so I considered this my vet for over a year. They told me it would be around $200, which was still hard for me, but my kitten needed attention. When I had to take my kitten back to get the cast replaced I had came late and had been criticized by buttons, the vets wife and administrator, for not being able to keep track of my money and being irresponsible. Numerous conversations with her led to her telling me this, also if I didn't come up with the money my animal would be considered surrendered. I understand the business but they were most definately not there for me, the animal, or anyone but themselves. The bill ended up being 500 bucks by the end and I was emotionally drained. Although they did spay my kitty in order to put the cast on...for "free" I feel as if they only did it to make me feel like the bad guy, when I finally borrowed money to get my kitty, I got treated like garbage by a male tech, sworn and and told to get out bitch, followed by a phone call from buttons telling me I was disrespectful and ungrateful, didn't know how to handle my money...and to not come back. I asked if she could fax my kittens info to a new vet, she said no she would print it and I could come get it she wasn't doing anything for me...I lived half an hour away.
If you care about your pet and want exceptional service, take you business to someone that cares about more than your wallet.
Animal lover

Fort Myers, FL

#3 Mar 28, 2011
I totally agree with anon, Kelly Crossing is only out to get your office visit payment. Buttons is very rude and so is the rest of the office staff. The vets that are suppose to care about your animals are retired vets that are there just for something to do. You would think if you paid $50.00 per office visit they would at least listen to your pets heart beat. I have never been treated so rude by people that are there to help. All that want is for you to come in pay the office visit and buy their products. An old saying is satisfy one client they tell maybe 1 other person, mistreat a client and they tell at least 10 others. Well I have told more than 10 others.
Frustrated

Fort Myers, FL

#4 Sep 12, 2011
Animal lover wrote:
I totally agree with anon, Kelly Crossing is only out to get your office visit payment. Buttons is very rude and so is the rest of the office staff. The vets that are suppose to care about your animals are retired vets that are there just for something to do. You would think if you paid $50.00 per office visit they would at least listen to your pets heart beat. I have never been treated so rude by people that are there to help. All that want is for you to come in pay the office visit and buy their products. An old saying is satisfy one client they tell maybe 1 other person, mistreat a client and they tell at least 10 others. Well I have told more than 10 others.
I totally agree with Animal Lover & Anon. The positive response by
ACKC was obviously written by Buttons, who is the Vets wife. This Vet charges exorbitant fees for his prescribed meds &
refuses to fax prescriptions to legit on line pet medication suppliers. The reason for this? The Doctor wants your MONEY.
The pet food that he recommends & sells is not highly regarded by most independent pet food review sources. One review actually described this food as Crap. He recommends this food because it represents a nice profit for his office. Is it best for your pup?
Probably not, but this is what the vet sells.
One would hope that the most important thing to your Vet would be the health of your pet.If this is what you expect, I suggest you find another Vet.
Jonah

Charlotte, NC

#5 May 10, 2012
After rushing my puppy to Dr. Carpenter for a tumble he took,I was told after several xrays that he had a bruised shoulder and to just give it some time. 4 days later we returned for puppy shots and he still was not using his leg. More xrays and a stay for the day I was told he had a snake bite and my puppy would be fine. After a couple more weeks it was time for more shots and my puppies leg was still only 60%. After 2 more xrays I was told to see a specialist. I was also told to come by the office first for bloodwork. When the bloodwork was 240$,I finally complained. Why was this Three visits,6 xrays,and a month after the accident. I refused to pay for the bloodwork and was told it would be double if the specialist had to do it. I didnt care. After a single xray and ten minutes at the specialists and my puppy was taken to surgery with a horriable broken elbow. The elbow had to be rebroke and the calcified bone removed because of the month it had to grow back. A screw,two pins and one day later and my puppy finally got the treatment he deserves. Three visits to Kelly Crossing and several phone calls telling them my puppy wasn't right not to mention 500$ in xrays 200$ in office visits the best service I got was a referral to SVS. By the way the bloodwork I was told would be 240$ at Kelly Crossing was 130$ at the specialists. Half price and I didnt have to drive 45 minutes with a puppy with a broken leg. I will never return,nor will my family. Their high prices didn't really bother me but the poor care my puppy received really pisses me off.
After rushing my puppy to Dr. Carpenter for a tumble he took,I was told after several xrays that he had a bruised shoulder and to just give it some time. 4 days later we returned for puppy shots and he still was not using his leg. More xrays and a stay for the day I was told he had a snake bite and my puppy would be fine. After a couple more weeks it was time for more shots and my puppies leg was still only 60%. After 2 more xrays I was told to see a specialist. I was also told to come by the office first for bloodwork. When the bloodwork was 240$,I finally complained. Why was this Three visits,6 xrays,and a month after the accident. I refused to pay for the bloodwork and was told it would be double if the specialist had to do it. I didnt care. After a single xray and ten minutes at the specialists and my puppy was taken to surgery with a horriable broken elbow. The elbow had to be rebroke and the calcified bone removed because of the month it had to grow back. A screw,two pins and one day later and my puppy finally got the treatment he deserves. Three visits to Kelly Crossing and several phone calls telling them my puppy wasn't right not to mention 500$ in xrays 200$ in office visits the best service I got was a referral to SVS. By the way the bloodwork I was told would be 240$ at Kelly Crossing was 130$ at the specialists. Half price and I didnt have to drive 45 minutes with a puppy with a broken leg. I will never return,nor will my family. Their high prices didn't really bother me but the poor care my puppy received really pisses me off.
urungrateful

Cape Coral, FL

#6 May 10, 2012
$500.00 for a spay surgery AND a broken leg repair????
You got off VERY easy. Most places would easily be double.
I agree with the person who said" If you can't afford Vet care then you shouldn't have the priviledge of owning a pet!
anon wrote:
I took my kitten here for a broken leg, I had taken my other cats here for shots and flea medication so I considered this my vet for over a year. They told me it would be around $200, which was still hard for me, but my kitten needed attention. When I had to take my kitten back to get the cast replaced I had came late and had been criticized by buttons, the vets wife and administrator, for not being able to keep track of my money and being irresponsible. Numerous conversations with her led to her telling me this, also if I didn't come up with the money my animal would be considered surrendered. I understand the business but they were most definately not there for me, the animal, or anyone but themselves. The bill ended up being 500 bucks by the end and I was emotionally drained. Although they did spay my kitty in order to put the cast on...for "free" I feel as if they only did it to make me feel like the bad guy, when I finally borrowed money to get my kitty, I got treated like garbage by a male tech, sworn and and told to get out bitch, followed by a phone call from buttons telling me I was disrespectful and ungrateful, didn't know how to handle my money...and to not come back. I asked if she could fax my kittens info to a new vet, she said no she would print it and I could come get it she wasn't doing anything for me...I lived half an hour away.
If you care about your pet and want exceptional service, take you business to someone that cares about more than your wallet.
Larry Jones

Cape Coral, FL

#7 Jun 22, 2012
I have been a professional dog trainer in Ft. myers Capecoral for over twenty years I have met most of the vets in the area. I have known Dr. Carpenter and Buttons for at least 15 of those years, everybody knows vet care is expensive and to say they are only aftewr the money is absurd, I will tell you a little story about the vets in the area, over the years I have found boxes of kittens thrown in trash bins, railroad tracks and so on. The first time was five oclock most of the clinics were closing I was in Gateway took these kittens in a box 8 of them first clinic locked their doors would not open I went to the next clinic they raced to lock it, at this time Dr. Carpenters clinic was on Mcgregor Buttons came to the door brought all the kittens in no questions asked just wanted to help the kittens. We had to test them for kitty aids if we were going to adopt them unfortunately they all had aids, I was about to cry Dr. Carpenter took care of everything for me I what had to be done everything at their expense wait I take that back I gave them 25.00 to help, this senario happened two other times in Capecoral Kindness Animal Hospital always opened their doors also two hours after they closed, give cxredit wear credit is due, the whole city out of 10 vets that I approached with strays Dr. Carpenter opened his doors no questions asked, Buttons and him actually love the animals I cannot say that about all, the vets in the area, these are buisnesses not charitys you like to get paid when you work right what would you say if your boss said I cannot afford it, Kindness on 47 tr. also truly loves the animals this is my 2 cents Larry Jones Ace Dog Training, it is real easy to write bad things about buisnesses on the internet if you beleive everything you read on here and beleive it good luck with the rest of your life, people never lie.
Sx Tech

Cape Coral, FL

#8 Jun 22, 2012
Larry Jones wrote:
I will tell you a little story about the vets in the area, over the years I have found boxes of kittens thrown in trash bins, railroad tracks and so on. The first time was five oclock most of the clinics were closing I was in Gateway took these kittens in a box 8 of them first clinic locked their doors would not open I went to the next clinic they raced to lock it, at this time Dr. Carpenters clinic was on Mcgregor Buttons came to the door brought all the kittens in no questions asked just wanted to help the kittens. We had to test them for kitty aids if we were going to adopt them unfortunately they all had aids,
Mr. Jones, I'm going to tell you a little story.

You cannot test kittens for feline leukemia or the aids virus before the age of 3 months. The test will not read properly and will almost always give a negative reading, even if the kitten is indeed infected.

I'm assuming if kittens were dumped in a box, they were younger than 3 months old, as people rarely put bigger kittens in a box.

They normally just dump them individually, not to mention, the kittens wouldn't stay in the box.

That being said, let me tell you what happened the day you took the kittens to the Vet to be put up for adoption:

They were closed, they felt an obligation to take the kittens off your hands.

They know damned well that kittens aren't in high demand and those kittens would soon turn into cats. Taking up space, costing them money and time for food, litter, vaccinations, neutering. Techs wasting their time changing litter. Then trying to find responsible people who will adopt them plus pay a fee so the Vet can make back some of the money that was put into the cat. It doesn't happen very often.

No vet has time or money for kittens. That's a fact.

The easiest thing for a Vet to do to appease you is act like they care, say they have to test the kittens for diseases and low and behold: they were positive! Oh darn, the whole litter has to be destroyed.

Well they knew they had to put the litter down the moment they saw you coming in with the box, but since you aren't desensitized to the cold, hard facts of animal overpopulation and euthanasia, they decided to make it as easy on you as they could.

I know this because years ago, I worked as a Vet Tech and we constantly had boxes of kittens at our front or back door and dogs tied up to the door on a weekly basis. A lot of times, there were notes attatched asking us to please find a home for them, since they were unable to care for them any longer due to ne reason or another.

Can you guess how many of those animal we found homes for?
Answer: 0

They went straight from the door that they were tied to or dumped at and into the room where our freezer was kept and they were all put to sleep immediately. Every last one of them. It broke my heart. Some of the dogs and cats were just beautiful and I knew they were beloved family pets at one time.

Unfortunately though, they have no choice as I know your Vet didn't either.
veterinary technician

Fort Myers, FL

#10 May 5, 2015
Sx Tech wrote:
<quoted text>
Mr. Jones, I'm going to tell you a little story.
You cannot test kittens for feline leukemia or the aids virus before the age of 3 months. The test will not read properly and will almost always give a negative reading, even if the kitten is indeed infected.
I'm assuming if kittens were dumped in a box, they were younger than 3 months old, as people rarely put bigger kittens in a box.
They normally just dump them individually, not to mention, the kittens wouldn't stay in the box.
That being said, let me tell you what happened the day you took the kittens to the Vet to be put up for adoption:
They were closed, they felt an obligation to take the kittens off your hands.
They know damned well that kittens aren't in high demand and those kittens would soon turn into cats. Taking up space, costing them money and time for food, litter, vaccinations, neutering. Techs wasting their time changing litter. Then trying to find responsible people who will adopt them plus pay a fee so the Vet can make back some of the money that was put into the cat. It doesn't happen very often.
No vet has time or money for kittens. That's a fact.
The easiest thing for a Vet to do to appease you is act like they care, say they have to test the kittens for diseases and low and behold: they were positive! Oh darn, the whole litter has to be destroyed.
Well they knew they had to put the litter down the moment they saw you coming in with the box, but since you aren't desensitized to the cold, hard facts of animal overpopulation and euthanasia, they decided to make it as easy on you as they could.
I know this because years ago, I worked as a Vet Tech and we constantly had boxes of kittens at our front or back door and dogs tied up to the door on a weekly basis. A lot of times, there were notes attatched asking us to please find a home for them, since they were unable to care for them any longer due to ne reason or another.
Can you guess how many of those animal we found homes for?
Answer: 0
They went straight from the door that they were tied to or dumped at and into the room where our freezer was kept and they were all put to sleep immediately. Every last one of them. It broke my heart. Some of the dogs and cats were just beautiful and I knew they were beloved family pets at one time.
Unfortunately though, they have no choice as I know your Vet didn't either.
I am not sure who you work for but you had better get your facts straight. What you are saying is totally wrong. Check with any veterinarian that knows what they are doing and they will tell you.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Fort Myers Discussions

Title Updated Last By Comments
Single guy asks DJ at Dixie to announce that he... 5 hr Prince John 7
News Harmful parasite's return to Fla. frightens pet... Tue woww 1
News Uncollected dog waste threatens SWFL waterways Mon im a genious with... 2
Lesbians! The BIGGEST SCOURGE of America's dat... Jan 13 Party man 9
Review: Douglas E Spiegel ESQ (May '13) Jan 13 Kena 10
News 2 SWFL cities make list of 'top cities to move ... Jan 12 human 5
News Protections coming to LGBT Cape city employees Jan 9 Party man 1

Fort Myers Jobs

More from around the web

Personal Finance

Fort Myers Mortgages